Time and Attendance Reviews - Pros & Cons, Ratings & more

Calamari

Connecteam

WebHR

Time and Attendance powers the world of work, providing a flexible solution that gives businesses a competitive edge and empowers employees.

Time and Attendance

Android

Linux

Web-based

Windows

iPad

iPhone

HR Director

We were given the sales pitch and the features sound great, they can do everything. Once it is up and running the data you can retrieve is great.

Payroll/HR Assistant

We have had a fantastic experience with this software and with the company providing it. The entire process from sales through installation and training has been wonderful.

The service has been truly awful. The company has undergone a lot of change and I feel the customers have been forgotten along the way.

HR Officer

The support is very good, with Larry Walsh being able to answer most of my inquiries. The instances where he could not, he would look for help from others and get back to me in a timely fashion.

business systems manager

This, compounded by the poor helpdesk service leaves us often exacerbated.

HR Generalist

The reporting features are terrible. If I need to run a report for myself in HR I always need assistance about which report to run and how to exactly do it.

IT Manager

We have had a positive experience using Mitrefinch software. Where issues do arise we have found their support to be very helpful.

Documentation isn't always up-to-date. Also, there's been a loss of relationship and structure to relationship (we have grown apart!).

From what I have seen so far the software is very user friendly. It will also be automating a lot of our current manual processes which will be a huge time savings for us.

It's easy to use, and the support and back-up is excellent.

HR Business Partner

I look forward to a continuing relationship with Advanced Systems as we both continue to grow our business. We cannot thank you enough for making the whole process streamlined and easy to use.

Manager

I contracted Mitrefinch to Implement their software at a large manufacturer. Their consultants were very easy to work with, very supportive.

VP Operations, Owner

Advance Systems is simple, ease to use time tracking software with GREAT Customer Service.

Manager Information Technology

Customisable and good support (yay to your support staff!).

Payroll Manager

It integrates very well with payroll systems for processing payroll. It gives a lot of additional HR recordkeeping ability that may not be available in conventional payroll systems.

Director of IT

We are still on version 7 and have not upgrade to version 8. The software is easy to use, fast, easily customizable, quick to learn, and can integrate with other payroll software.

I have used this solution for time keeping (desktop and mobile), employee data and status management, labor costing and leave administration.

Technology Consultant

We happily renewed our Support Policy just recently, at a very reasonable price. Although we've only had to call Advance one or two times, their response has been phenomenal.

SO FAR I LOVE IT

We switched to TMS from another Time and Attendance software that was made solely for Public Safety and did not suit our needs, it was very cumbersome and hard to figure out.  TMS was much easier to use and manage.

We've had TMS for 6 years now, I find it very easy to use

The implementation was good and the engineers were very knowledgeable. Initial account management was good. Helpdesk was poor, but improved briefly while [SENSITIVE CONTENT HIDDEN]was in post.
A massive problem occurred with the version 8 upgrade in March 2018, which has affected our overall perception of Mitrefinch. The issue was due to Mitrefinch not acknowledging the bespoke elements of our system. 
The latest patch upgrade suffered from the exact same issue! This, compounded by the poor helpdesk service leaves us often exacerbated.

Good functionality but poor customer service

ALWAYS great customer support!

Overall the system is fit for purpose; certainly for the limited features we currently employ at our facility. This MAY change as we move forward.

 Mitrefinch TIME & ATTENDANCE Review

TMS 

Hamilton Police, Ontario, Canada: Experience with Mitrefinch TMS

Mitrefinch Review

Not Great for TMS software

Mitrefinch

Improved record keeping, and savings from devoting fewer manpower hours to time and attendance 

Very flexible, capable of handling complicated reports, scheduling and accrual rules.

We've now been TMS users for more than a year. We happily renewed our Support Policy just recently, at a very reasonable price. Although we've only had to call Advance one or two times, their response has been phenomenal. 

Just a few weeks ago, I noticed that calls weren't being updated in TMS. I nearly panicked. I had thought that we had lost a number of days of data. One call to Advance and they were logged into our system and in a matter of less than an hour, data was restored and the system was operational.

When I first decided on TMS, about 18 months ago, I was wary that the 'real' costs were going to far in excess of what we were quoted. I thought that we'd be charged for additional seats even though the total numbers we needed stayed constant, just the users changed.  However, the only additional charges were when we increased the total number of actual users. And that is a ONE time payment.

In addition, Advance put us in touch with a remote call service that was just as upfront as they are. We selected a plan back in the beginning and haven't had to upgrade and/or improve it since. During the selection process I evaluated calling plans that were literally 10X more expensive, each month!

There hasn't been an aspect of our implementation that wasn't handled professionally and on time. We even moved to newer servers over the past year and that went so smoothly, we hardly noticed.

Advance Systems has been a world class choice for us. Price, performance and support, a 6 star rating doesn't do it justice.


Advance Sytems TMS - Too bad I couldn't give it 6 Stars!

Regularly having to chase the Sales team for quotes.

Mitrefinch review

A title is not required for a survey.

Speak to at least 2/3 of their customers before you even consider buying this product. I spoke to one who was happy but wish I'd spoken to more, and questioned them more. 

Terrible experience

Communication with projects not always straightforward and can be time consuming.
Have had issues with invoices
Get good software support when needed
People who have visited us have been very knowledgeable

Support experience

overall the system is quite good but I think it could be easier to use

Mitrefinch TIME & ATTENDANCE review

Product is easy to use and fully intergrates with all modules.  We have the data base open all day as it is quick easy access to employees personal details. 

Happy Customer

Mitrefinch Ongoing Service

There are many pro's to the product that Advanced System have offered our company. The first being a custom tailored solution to a time capture issue in our industry. We have always had to have our employees hand write their times on cards and the managers would have to manually calculate their time worked in 5 minute increments. Now our employees clock in using their finger and the software captures and calculates time worked. 

The other top highlight of their product is the ability to hold information in a database setting. Not only does the software capture time, but we are able to store valuable employee information and produce reports that our of great value to our team.

The software development team has been outstanding to work with. They have never said 'no' to anything that we have requested. The commitment to making our company satisfied has been a priority since day one.

Great product and service

The product is very customisable which I believe will suit many organisations.  
However, as with such time and attendance systems, Higher Manager support and HR policies are critical to the successful implementation.  This is the most difficult system I have had to implement not because of the complexity of the software itself, but the resistance from the staff.

Time and Attendance Reviews

Suggested alternatives

Pros and cons

60 reviews