My company has been with Firmwater since late 2015, and we could not be happier. Their customer service beats any company I've worked with in the past by leaps and bounds. They genuinly want your business to be successful, and go the extra mile to help us out and learn the software. Well worth the money, and unless prices go up some time in the future I think our relationship will last for a long time.
The software is user friendly for a non-skilled individual like myself to not only deliver educational content, but also on the backend for controlling content, managing users, and providing reports.
Not a durn thing so far :), super easy and I am learning new things all the time.
Likelihood to recommend: 10/10
The Firmwater LMS product is incredibly intuitive and user friendly. We are able to easily keep track of our clients and specific users, and there was hardly a learning curve. We did multiple conference calls with [SENSITIVE CONTENT HIDDEN], our Firmwater representative, who gave priceless instruction and suggestions again and again to get us set up. And that's what really impresses me; the customer support. The longest it has ever taken to receive a response from their support team is still less than one business day. They are quick to respond, knowledgeable about their product and the authoring tools (I primarily use Articulate Storyline). It would have been infinitely more difficult to set up our site without their instruction, advice, and hard work. Their help has been invaluable
I don't have any outright complaints. If a user is experiencing issues with the trainings we put out it's sometimes because they're using outdated software. [SENSITIVE CONTENT HIDDEN] has been able to tell me if the user is on a mobile device and what browser and version they're running. It would be helpful if we could have that information.
Thanks for your kind words! We are happy to hear that we were able to help you get off to a good start with Firmwater LMS.
Regarding the info on user devices - this is a report that you have access to in the system. I'll give you a call to show you how you can access it! You can also find instructions in our help center (under General Admin Guide > Reports > Logins).
Josie & the Firmwater Team
Likelihood to recommend: 9/10
The firmwater software does gets us by. The reporting feature is not ideal and I often question the accuracy of its data, and I feel as if I have no specified customer support manager.
Once I figured out what I needed to get done in it, it is relatively easy to use.
user interface appears outdated and reporting feature is lacking.
We¿re sorry to hear that Patrick. Our team is known for excellent customer support and are quite surprised to see that you feel this way as we have always received excellent compliments for our service from your end.
We have been trying to reach out to you and further explore the features you needed. Please give us a call or email us at your convenience to discuss this in more depth.
Likelihood to recommend: 6/10
I've been intimately involved in the implementation/launch of the Firmwater LMS with our company. Firmwaters' level of communication has always been dependable and solution driven. Our company business model is slightly unconventional, with many custom needs. Firmwater has continually stepped up to the challenge and satisfactorily delivered solutions that has kept us moving forward. Before Firmwater, we encountered numerous tech support calls on a daily basis. Since the launch of the Firmwater LMS, our calls have virtually ceased.
The ease of use and reliability. Very little overhead with a learning curve that is palatable.
Our business model requires we maintain very detailed records of user results. Most rapid e-Learning publication tools do not offer the level of data we need to export. Firmwater has worked with us to ensure this critical information is captured from the third party software we are currently using. A quiz building engine that offers detailed reporting is something we eagerly await from Firmwater. We'll be the first on board as soon as this is available.
Thank you so much for your kind words!
We are very pleased to hear that we could help Compliance Solutions reach the goal of lowering tech support calls.
We have been working closely with you to integrate with your existing systems and processes. We are looking forward to adding more valuable LMS features in the future that will help you streamline processes further and help you grow your business.
Thank you for choosing us!
The Firmwater Team
Likelihood to recommend: 10/10
Firmwater LMS allows us to offer our clients the unique ability have their very own, branded training portal. The ability to completely control the management of users, training content, reporting, training records, etc. are all very valuable features which has allowed us to win more contracts. Also, when things do go wrong, Firmwater LMS absolutely delivers on customer support.
The white-labeled training portal is a market differentiator for selling to our B2B clients.
Some of the standard features, such as free trial access and monthly subscriptions, are not available with Firmwater LMS. The feature of customizing training certificates is limited which can cause issues with regulatory requirements. Navigating and using the platform is not always user friendly and user mistakes can cause costly errors if you aren't careful. I don't care for having to rely on Firmwater staff to help me implement changes in my portal.
Thank you so much for your kind words. We really strive for Firmwater LMS to help training businesses like yours to differentiate themselves in the industry.
Customer Success Specialist
Likelihood to recommend: 10/10
Pricing is based on usage measured in course starts matching the revenue model of most training companies.
Plans are available month to month with discounts available for longer term commitments.
Training companies have unique challenges when it comes to the management of their own online courses, and Firmwater LMS is a platform designed to meet those needs. This secure hosted learning management system is used by e-learning businesses to sell, deliver, and track courses online. Firmwater LMS supports training providers selling B2B, B2C, or both.
Firmwater’s multi-tenant portals can be configured by training companies for their own clients. Firmwater is making it possible for training providers to employ an LMS with tailored branding, settings, users, and content libraries. Courses can be loaded and delivered in minutes, with the ability to manage clients and learning content through a single interface. Thanks to a seamless integration with the e-commerce platform Shopify, users can create their own online storefronts for selling and promoting their courses. Firmwater LMS automatically fulfills online orders as they come in.
With the goal of providing training companies with a clear, easy-to-use learning management system, Firmwater LMS has become a standout solution for e-learning businesses. Firmwater LMS helps training companies manage their clients and learning content in a unified, centralized environment. Firmwater LMS is considered a white label solution, which gives users the flexibility to tailor the LMS to their needs. Firmwater LMS supports custom branding, email notifications, and completion certificates.
Firmwater LMS was built to meet the needs of small and mid-size businesses that sell training, including training providers looking to sell training online or anyone looking to transition an instructor-led training course into an online e-learning module. Each Firmwater LMS customer can have many client portals, which makes it a valuable solution for training providers looking to grow their businesses.
Because interoperability is important to businesses in the e-learning industry, Firmwater LMS has gone to great lengths to ensure its platform is SCORM compliant. SCORM is the e-learning industry standard for the interoperability of learning content. Firmwater LMS can run any SCORM-compliant e-learning course, which means learning activities can be paused and resumed by clients with ease.
The primary reason why training companies use Firmwater LMS is to sell their courses online. Firmwater LMS is integrated with Shopify, which offers a straightforward way to design online stores to deliver courses to customers. It also provides businesses with the ability to sell courses individually or in bundles. Shopify supports single seat (B2C) and multiple seat (B2B) purchase scenarios.
Choose from more than 100 professionally-designed themes when designing your online store. Even when you use a theme, Shopify still gives you total control over your website’s design. A rich marketing toolkit helps you design pages in a way that’s SEO-friendly. You can then start accepting credit cards and PayPal payments, with Firmwater LMS handling the delivery of e-learning courses automatically after ordering.
Firmwater LMS offers a way for its users to manage all of their clients through the same interface where they manage learning content. This unified interface makes it easier for instructors to setup their online courses. Users can setup new clients with their own LMS and grant access to all or part of their content libraries. Users can also make updates to learning modules in one place across all clients and courses.
Each client who signs up for your e-learning course will see his or her own learning portal with custom branding, settings, and available content. Client administrators will then be able to add participants to courses based on department, language, job title or location. From the Configuration tab, you can see how many users are in each client group and view all the clients that exist under your company.
Firmwater LMS is SCORM compliant. SCORM is the e-learning industry standard for the interoperability of learning content. Firmwater LMS can run any SCORM-compliant e-learning course. (Most general-purpose content development environments can now produce SCORM content.)
By using a platform that is SCORM compliant, you can ensure that your clients have the ability to pause and resume their learning activities at will. You will also be able to access detailed response data reports, whether you use Articulate, Captivate, Camtasia, Lectora or any other tool that can publish to SCORM 1.2 or SCORM 2004.
Detailed reports keep users on top of what is happening in their e-learning courses. Using the reporting feature, Firmwater LMS users are able to keep track of learner activity in real-time. Get a better understanding of how clients are interacting with your courses through Firmwater’s powerful reporting feature.
Firmwater offers over 15 different reports, including starts and completions, participant status, and activity detail reports. These all allow you to filter the report output based on location, department or job title, to help you get the report data you need. You can export reports to multiple formats for delivery, or slice and dice the data in whichever way you see fit.
Firmwater LMS integrates with the e-commerce platform Shopify. Shopify provides companies with fully featured e-commerce websites, complete with blogs, secure check outs, and international currency support.
Firmwater LMS has four pricing packages: Bronze, Silver, Gold and Platinum. These packages graduate from basic to most comprehensive. “Active user” or “course start” pricing is available, as well, depending on how a training company charges clients for its courses. Firmwater LMS is able to work with training companies to assess which packages and pricing models will work best.
Special offers are available to new customers who opt for e-commerce integration, as Firmwater LMS will discount its price to cover the cost of the Shopify subscription. Flexible commitment lengths mean users can opt for month-to-month pricing, as well as annual subscriptions (with a 25% discount).