HR Acuity Reviews

Just being able to keep track of any type of employee relations case and have the ability to report on it has been great! Prior to this we were using spreadsheets, Word docs, etc... with no ability to see what others were doing. This tool has really shown the HR team how much work is really done in the realms of Employee Relations, Workers Comp, Unemployment and Leave Management.

The Manager Portal needs to be improved. Managers should be able to create cases that have more than one issue and the templates need to be more robust with functionality like drop down menus. Also there needs to be the ability to have multi approvers rather than just one.

Thank you for the very positive review, Alysia! We are really happy to add value to your organization. Thank you! As far as your comments on the Manager Portal, we appreciate that feedback and are working on new tools for managers. Your feedback is very helpful and we will factor it into those efforts. Thank you again for taking the time to review HR Acuity. We truly appreciate your trust and we work to earn it every day! Deb Muller, CEO

The HRAcuity system is very easy to use. In particular, the way the system is built and formatted really allows you to stay organized when inputting an ER issue or an investigation. In addition, the reporting tools are a great and easy-to-use feature, you don't have to be an analytics or data expert to know how to use them.

One challenge that I often experience is the font formatting functionality when documenting an investigation. In particular, if you are trying to copy/paste text from a Word doc for example, the formatting becomes very difficult to manipulate.

Hi Jennifer, thank you for the four-star review and your comments on ease of use! Great to hear! Thank you also for the feedback on the formatting. I have shared that feedback and you may also find using the pre-formatted case report helpful. Your client success manager can help you with that. Please reach out anytime. Thank you again for your kind review! Deb Muller, CEO

Reporting features, all in one database to tack ER.

Some configuration not as customizable as it could be.

Meghan, thank you for your review! We appreciate the scores and feedback! We would also like to understand the issues you are having with customization a little better so we will reach out directly. Thank you again! All the best, Deb Muller, CEO

Several things: 1) In a fast paced function, it is incredibly helpful to have a tool support the team with the process consistencies and the information flow that is required to make good decisions. 2) With a team of multiple investigators, we love having the history of an employee at our fingertips. 3) THE DATA! It is much easier to pull data to identify trends, drill down on issues, evaluate volume, etc. The data is very powerful! 4) Implementation was a breeze! 5) Ongoing support community is amazing.

If I had to pick something, it would be the exit survey component, feels like it needs some additional functionality. However HR Acuity is great about implementing suggested product improvements.

Hi Shannon! "Nothing but love!" Who could resist such an amazing review! What an honor to read and receive! We are so happy to help you with your employee relations, especially in the fast-paced environment you describe. Thank you also for the feedback on the exit interviews. This is not a core focus area of the platform, as you know, and it sounds like some work may be needed. We will reach out for more feedback if necessary! Thank you again -- it is truly a pleasure to have you as a client! All the best, Deb Muller, CEO

HR Acuity is an intuitive case management system that is easy to use, provides a good central location for all case document retention, and offers a comprehensive solution for employee relations data. I appreciate that the integration was fairly easily accomplished, the customer service is fantastic and the HR Acuity Round Table discussions are extremely relevant and informational. I look forward to the upcoming release of the collaborative site, EmpoweR.

Although overall the functionality within HR Acuity is extremely intuitive and helpful, the case reports can be a little difficult to navigate. For example, when copying and pasting information from a Word document, it is impossible to match the font size and style to the existing font within the report. This results in reports appearing unprofessional. I have also noticed that updates made within the issue dialogue box do not always appear on the summary reports, which is very frustrating.

Thank you, Leslie, for your detailed review! We appreciate your comments on the platform, the customer service and the Roundtable. We too are looking forward to the empowER community and look forward to welcoming you! On the formatting, thank you for the feedback. I have shared your feedback with our product team. Thanks for taking the time to share it. All the best and thank you for being a valued client, Deb Muller, CEO

Ease of use. Reporting and analytics are also easy and helpful.

Unable to add fields to primary case page. I understand that this is being worked on now.

Hello Anne, Thank you for the review! We appreciate your feedback! I will have your account manager reach out about the case fields, as we have made many updates, including the ability to use smart fields, and I want to be sure this addresses your feedback. Thank you! All the best, Deb Muller, CEO

Integration with current HR software Ease of: configuration, implementation, daily usage Reporting and analytics HR Acuity has a robust online support and training center Responsiveness and customer service from all our HRAcuity contacts is outstanding

Can't think of anything we don't like or that doesn't meet our needs.

Hi Janet, "HR Acuity rocks!" How can we be anything but honored by that feedback! We are privileged to have you as a client and thank you for taking the time to provide such kind words! All the best, Deb Muller, CEO

The product is easy to use and we were able to easily integrate with our employee data base to do a daily feed of our associates so that starting a case and entering the employee data is fed with basic employee data and you don't have to manually enter it. The ability to search cases, cross reference cases and easily run and save reports is easy and very valuable.

I felt that the exit interview platform lacked the ability to provide our supervisors with live dashboards.

Hello Dalan, Thank you for taking the time to provide your feedback! We are glad you find HR Acuity valuable and easy to use. Thank you also for the feedback on exit interviews. As you mention, this is an add-on vs a core feature of the platform -- I do appreciate the feedback and we may be reaching out for more details as we make updates in this area. Thank you so much for taking the time and the positive review! We truly appreciate it! Best regards, Deb Muller, CEO

Great for consistent record keeping, easier UX and interface to follow.

I do not have any cons that I can think of to mention.

Thank you! We appreciate your support of HR Acuity and look forward to a long partnership with you and your organization. Best, Deb Muller CEO, HR Acuity

User-friendly and easy to use. Makes tracking customer complaints very simple. Summaries and reports are very easy to generate.

Sometimes the system is a bit slow. Some of our staff had difficulty with the training. Once they were familiar with the system though, they were no issues

Easy to use, user friendly. Easy to retrieve documentation of close cases. Have various reporting abilities.

Only able to open 1 window at a time. Spell-check functionality should actually work and give you correct spelling and not just highlight that the word is incorrectly spelled

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Thanks Mary! We love having TIAA as a client. You and your teams insights have been invaluable to us developing new features and functionality. We look forward to continuing our partnership. Best, Deb Muller - CEO

HRIS interface allows basic information to be populated

I would like to see "Issue Description" to be included in the pop up window

Hi Patt, Thanks for the great feedback. Glad to see the SBL has been able to make your FMLA management process more efficient. I am going to ask a member of the Engagement Team to reach out to you to learn more about your suggestion for improvement. Best, Deb Muller - CEO

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Hi Anita, Happy New Year! Thanks for the great feedback. I love hearing hat HR Acuity is easy to use! Stay tuned for even more enhancements to our reporting and analytics... Best, Deb Muller - CEO

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Hi Shawn, Thanks for the feedback! Glad HR Acuity is providing value to National Vision! Please let us know if we can help you in any way! Best, Deb Muller - CEO

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Thanks for the great feedback Keshia. You have always been a super user of the system and we love hearing your ideas and feedback. Let me know if there is any way I can help you! Best, Deb - CEO

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Hi Leah, I appreciate the time you took to review HR Acuity. Glad it is helping you track and document cases at National Vision. Keep us posted if you have any ideas for future enhancements. We are always listening. Best, Deb Muller - CEO

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Hi Michelle, Thanks for the feedback. I am happy to hear you were pleased with our big release last year. Stay tuned for more and let us know if there are any other enhancements you would like to see! We learn the most from our users! Best, Deb Muller - CEO

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Hi Craig, Thanks for your feedback. I checked with the team who reached out to Leslie to get you set up for nightly (or at least more frequent) updates. This is absolutely a feature of HR Acuity but now we just need to make sure National Vision is taking advantage of it. Having that seamless and up-to-date information should be what you need! Let us know if we can help in any other way! Best, Deb Muller - CEO

Easy to use

HR Acuity for Ipad is limited.

Hi Denise, Hope you are doing well! Thanks for taking the time to share the terrific feedback. And don't worry, the updates to HR Acuity for iPad are in testing right now! Keep your feedback coming. You know we love to hear it (and use it!) Best, Deb Muller - CEO

User friendly

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Hi Lissa, Thanks for taking the time to provide feedback. Glad to see HR Acuity has simplified employee relations for KONE. It was particularly nice to see how positive you were about our ease of use, customer support and features. If you have specific ideas for enhancements, please let us know! Best, Deb Muller - CEO

Tracking and obtaining information about previous employee relations issues quickly

Entering new cases is not difficult, but there seems to be redundancy.

Hi Judy, Thanks for taking time to review HR Acuity. Sedgwick is a relatively new client so it is great to hear that you are quickly realizing the value of the solution. I am going to ask a member of our Engagement Team to reach out to you to learn more about your feedback on entering case information. The more we can learn from our users, the better able we are to further enhance the solution. Thanks again! Best, Deb Muller - CEO

Its easy to use, but makes sure you provide needed information.

It would help if you could reopen cases and also delete documents that are attached to the wrong closed case in error.

Hi Buzz, I love to hear that our support team is so responsive to your needs. When we shared your Capterra feedback, they told me you are one of their favorite (and best) users! I'm not sure you are aware but we recently released an enhancement that allows your super admin to reopen cases when necessary. That should solve your issue with attachments as well. Please let us know if there is anything else we can do to help or if you have other suggestions. Best, Deb Muller - CEO

Provides much-needed structure to the employee relations and investigations processes, even across large and diverse regions and employee populations. Captures information and documentation in one easy-to-find location for reference later. Creates very professional investigation reports.

It can be tough getting user acceptance, particularly if there was no defined process for doing investigations prior to using HR Acuity. Be sure to have an implementation & training plan that will address that issue.

HR Acuity is of benefit to both the HR professional who is relatively new to conducting investigations as well as the seasoned investigator. For the less experienced investigator, the system lays out a useful, advisable process, for example, think through what you are trying to achieve first, then identify what documents you should review and who you should interview BEFORE you jump into the investigation....

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The only caveat I would give is that using the system MAY slow you down a bit, especially before you have built up your own series of templates for various types of investigations. Being slowed down during investigations is not necessarily a bad thing especially when the end result is high quality documentation but especially the more experienced investigator will need to be prepared for the additional time and make a commitment to utilize the system even when additional time is required.