What is NeeyamoWorks ServiceDesk?NeeyamoWorks ServiceDesk is a ticketing system and support hub, designed to help businesses manage, assign, and resolve employee queries. It can be used by businesses to provide their employees with a self-service knowledge hub and ticketing system to resolve their HR-related doubts or questions. It offers features such as chat functionality, dynamic FAQs, ticket prioritization, ticket assignment, and more.
NeeyamoWorks ServiceDesk uses smart bots to automatically answer common queries via chat or email, or within the platform itself. Tickets can also be raised using call recording and IVR (interactive voice response) technology. Businesses are able to set up and manage custom FAQs within the NeeyamoWorks ServiceDesk platform in order to facilitate self-service issue resolution. Tickets can be assigned out and prioritized automatically based on pre-defined parameters such as query type, employee experience, subject, and more.
Software by NeeyamoWorkswww.neeyamo.works