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OneTone.ai
AI tool for customer support and QA management
Table of Contents
OneTone.ai - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: May 2023
OneTone.ai overview
What is OneTone.ai?
OneTone.ai replaces manual supervision (reviewing, improving, feed-back…) of customer support agents with an automated AI solution.
Hypergrowth companies such as Bonami, Twisto, Kiwi.com, EXPANDO global, Sanasport and many others are using OneTone.ai Supervisor to monitor 100% of their customer communications and to identify issues leading to customer & revenue losses.
OneTone.ai monitors issues such as:
- Missing CTA (Call-To-Action, e.g. not link added to the product, no solution provided, etc.)
- Negative tone, Vulgar words, Arguing, Spelling mistakes, Company Code mistakes
- Not answering all customer questions
- Solving a customer request incorrectly
OneTone.ai is powered by highly advanced AI technology using similar algorithms like ChatGPT from OpenAI. It helps Customer Service and Quality Assurance teams increase Customer Satisfaction and improve metrics such as Agent Quality Score, NPS, CSAT, etc.
OneTone.ai brings real value to all companies heavily interacting with their customers in a written form
(answering 100+ customer emails/chats per day & having 10+ agents).
Key benefits of using OneTone.ai
- Saving 25%-50% of Customer Support & QA Leaders time.
- Comparing qualities of agents within a minute based on real-time data from 100% of their interactions, providing clear numbers to set KPIs.
- Increasing NPS & CSAT and identifying issues leading to customer & revenue losses.
Starting price
per month
Alternatives
with better value for money
OneTone.ai’s user interface
OneTone.ai reviews
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- Customer support
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OneTone.ai's features
OneTone.ai alternatives
OneTone.ai
Starting from
39
/user
Per month
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OneTone.ai pricing
Value for money rating:
Starting from
39
/user
Per month
User opinions about OneTone.ai price and value
Value for money rating:
OneTone.ai integrations (6)
Top integrations
OneTone.ai support options
Typical customers
Platforms supported
Support options
Training options
OneTone.ai FAQs
OneTone.ai has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does OneTone.ai support?
OneTone.ai supports the following languages:
English, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Irish, Italian, Polish, Portuguese, Portuguese, Portuguese, Romanian, Serbian (Latin), Slovak, Slovenian, Spanish, Swedish
Q. Does OneTone.ai offer an API?
Yes, OneTone.ai has an API available for use.
Q. What level of support does OneTone.ai offer?
OneTone.ai offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat