Dixa Pricing, Features, Reviews & Comparison of Alternatives

Dixa

The Customer Friendship Platform

4.59/5 (17 reviews)

Dixa overview

What is Dixa?

Dixa is next-gen customer service software that helps brands build stronger bonds with customers in real-time across phone, email, chat, Facebook Messenger and WhatsApp. Powered by customer data, smart routing features and integrations, Dixa helps teams automate manual tasks so agents can focus on the customer - not the software.

Dixa supports ongoing conversations across all support channels seamlessly for agents and customers by unifying all customer engagement and data in one platform. Dixa's intuitive interface ensures users have all the relevant information they need to provide their customers with helpful, personal and friendly customer support.

The system is suitable for businesses of all sizes and includes: Powerful routing and automations, a built-in CRM, unlimited queues, prioritization of channels, agents, and queues, PBX, real-time and historical analytics, internal notes, tagging, ability to transfer any conversation, both inbound/outbound telephony, internal calls and much more. Prices start at $99 per user/per month for phone, email, chat and messenger essentials.

Dixa’s call center features include: VoIP telephony, ACD, local phone numbers for more than 60 countries, toll-free numbers, unlimited queues, smart routing with queue and agent prioritization, a hosted PBX, call recording, service levels, automatic callback and much more.

Visit our website to see all our features or schedule a demo to see how Dixa can enhance your customer and agent experience.
dixa.com

Pricing

Starting from
$99/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, Europe and 4 other markets, Germany, India, Latin America, United Kingdom

Supported languages

English
Dixa screenshot: Conversation ListExperience DixaDixa screenshot: Conversation ViewDixa screenshot: AnalyticsDixa screenshot: Customizable chat widgetDixa screenshot: OrganizationDixa screenshot: Buy local phone numbers from over 60 countriesDixa screenshot: TemplatesDixa Product Demo

Dixa reviews

Excellent
10

Very good
7

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.5
  4.2
  4.5
  4.6
Luimer Delgado

Excellent performance

Used daily for 6-12 months
Reviewed 2018-04-29
Review Source: Capterra

We have compacted better in the work

Pros
It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it

Cons
We do not find a major problem with this platform, I just hope that the text options in voice improve a bit

Response from Dixa


Thank you for your review, Luimer!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jonas Jarmolavičius

All in one place

Used daily for 1-2 years
Reviewed 2019-03-20
Review Source: Capterra

We have seen a significant improvement in the software compared to what it was when we first adopted it both in respect of the upgrades and their customer support. We would like to wish Dixa to continue on this path of improvement to provide their customers with a product that meets the customers’ evolving needs.

Pros
We have been using the Dixa software for a year now and are very satisfied to have implemented the move to this platform. Using the software has reduced the disarray that is commonly caused by having separate systems, as Dixa has everything in one place: phone, email, real-time live chat and Facebook Messenger. The interface of the platform is functional and user-friendly, specifically when it comes to routing the tasks between agents. As a result, all customer queries and correspondence are dealt with in a timely and efficient manner by the most suitable agents to meet the customers’ needs.

Cons
Having used Dixa over the past year, we have experienced some of the following issues:  We could not use the software to call some of our contact numbers;  Some of the customer correspondence would not be delivered properly and we would only see an empty file;  Not all customers could see the attached files, or we would not be able to attach files our end. The team at Dixa dealt with any issues raised professionally and efficiently. Working with the platform is now much easier, as the upgrades implemented by the Dixa team have helped us to deal with the everyday tasks more productively and with less complications.

Response from Dixa


Hi Jonas,

Thank you so much for the review! We are excited to be working with you and your team and plan on continuing to grow the platform to continue to meet your needs :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Mark Eastwood

Phone system with a twist

Used daily for 6-12 months
Reviewed 2019-03-25
Review Source: Capterra

Dixa is a new way to look at contact center as a service. They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.

Pros
I have grown to like the platform as it works almost like a ticketing system with phone calls.

Cons
You do not have control of everything as an admin that you would have if you had a traditional contact center. Changing status is pretty big deal if someone is away. Tracking away status would be helpful.

Response from Dixa


Hi Mark,

Thank you for taking the time to review us and providing feedback :) We are very happy to have you as a customer and look forward to continuing to work together!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Elizabeth Smith

Cheap, efficient and all about customization, this is what I can say about using Dixa.

Used daily for less than 6 months
Reviewed 2017-08-16
Review Source: Capterra

It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.

Pros
We are using Dixa for more than 3 months now. The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget). In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient. Besides all this Dixa is cheaper than other solutions that we have tried. Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily. Currently, our team is more than satisfied with the outcomes that we got for that price :)

Cons
As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list.

Response from Dixa


Thanks for the great review, Elizabeth!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Benjamin Hansen

Dixa Review

Used daily for 2+ years
Reviewed 2019-03-22
Review Source: Capterra

Pros
Easy setup of phone/chat/email in the desktop app.

Cons
I think there should be an android/iOS app

Response from Dixa


Hi Benjamin,

Thank you for reviewing us, we really appreciate the feedback! We'd love to hear how you would use an android/iOS app if it were available, so please feel free to get in touch to chat :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Dixa pricing

Starting from
$99/month
Pricing options
Subscription
View Pricing Plans

Professional: Ideal for small and medium-sized teams looking for powerful, scaleable customer service and engagement. $99/agent/month (billed annually)

Premium: Support your business as it grows with intelligent and proactive customer engagement. $139/agent/month (billed annually)

Platinum: Best option for scaling your customer engagement. Automation, Enterprise-level SLA and compliance. $179/agent/month (billed annually)

All plans require minimum 8 agents.

Call minutes are sold separately and start at a pay-as-you-go rate of $0.02 with discounts available for those who talk a lot.

Dixa features

API
Automatic Notifications
Chat
Email Integration
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Social Media Integration

Activity Dashboard (109 other apps)
Alerts / Escalation (73 other apps)
CRM Integration (85 other apps)
Customizable Branding (118 other apps)
Instant Messaging (101 other apps)
Knowledge Base Management (100 other apps)
Monitoring (108 other apps)
Multi-Language (73 other apps)
Support Ticket Management (77 other apps)
Surveys & Feedback (87 other apps)
Third Party Integration (142 other apps)
Workflow Management (78 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Dixa

Key features of Dixa

  • VoIP telephony
  • Inbound, outbound & internal calls
  • Blind & assisted call transfers
  • IVR (interactive voice response)
  • Queue and agent prioritization
  • Call recording
  • Toll-free numbers
  • Customizable chat widget & contact form
  • Transfer all conversation types; chats, emails, calls
  • Drag-and-drop chat & call flow editor
  • Skill-based routing
  • Advanced forwarding rules
  • Opening hours
  • Unlimited queues
  • Integrated CRM
  • Contact database
  • Contact recognition
  • Conversation history
  • Contact & conversation search
  • Conversation tagging
  • Visitor tracking
  • Wrap-up notes
  • Real-time performance overview
  • Reporting & analytics
  • Agent profiles
  • Phone number porting
  • Callback
View All Features

Benefits


Dixa is designed to focus on the customer instead of tickets, helping brands build stronger bonds with their customers.

Intelligent routing ensures customers are always connected to the best available agent, regardless of which channel the conversation starts on.

Drag-and-drop flow builders allow you to customize and continually adjust how conversations are routed to best suit your business needs.

All conversations are automatically saved and displayed for agents every time a returning customer reaches back out, giving agents more context and saving them time and effort.

Dixa works well with all systems making it possible to display any data you want inside the platform .