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Dixa Logo

Dixa

Conversational Customer Service Software

Dixa - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Dixa?

Dixa is conversational customer service software that helps brands build stronger bonds with customers in real-time across phone, email, chat, Facebook Messenger and WhatsApp. Powered by customer data, smart routing features and integrations, Dixa helps teams automate manual tasks so agents can focus on the customer - not the software.

Truly omnichannel, Dixa brings every support channel together in one simple interface along with all customer data, facilitiating seamless support at every touchpoint. Dixa's intuitive interface ensures users have all the relevant information they need to provide their customers with helpful, personal and friendly customer support.

The system is suitable for businesses of all sizes and includes: Powerful routing and automations, a built-in CRM, unlimited queues, prioritization of channels, agents, and queues, PBX, real-time and historical analytics, internal notes, tagging, ability to transfer any conversation, both inbound/outbound telephony, internal calls and much more. Prices start at $99 per user/per month for phone, email, chat and messenger essentials.

Dixa’s call center features include: VoIP telephony, ACD, local phone numbers for more than 60 countries, toll-free numbers, unlimited queues, smart routing with queue and agent prioritization, a hosted PBX, call recording, service levels, automatic callback and much more.

Visit our website to see all our features or schedule a demo to see how Dixa can enhance your customer and agent experience.

Benefits of using Dixa


  • Dixa replaces tickets with conversations, helping brands grow by building stronger bonds with their customers.


  • Intelligent routing ensures customers are always connected to the best available agent, regardless of which channel the conversation starts on.


  • Drag-and-drop flow builders allow you to customize and continually adjust how conversations are routed to best suit your business needs.


  • All conversations are automatically saved and displayed for agents every time a returning customer reaches back out, giving agents more context and saving them time and effort.


  • Dixa works well with all systems making it possible to display any data you want inside the platform .

Starting from

39

/user

Per month

Alternatives with better value for money

Dixa's key features

Most critical features, based on insights from Dixa users:

Email Management
1.0
(1)
Multi-Channel Communication
5.0
(1)
Computer Telephony Integration
5.0
(1)
Automated Routing
5.0
(1)
IVR
5.0
(1)
Queue Management
5.0
(1)

Features

3.9

/5

20

Ease of use

4.3

/5

20

All Dixa features

Reporting/Analytics
3.0
(1)
Call Recording
5.0
(1)
Live Chat
(0)
Reporting & Statistics
(0)
Remote Support
(0)
Remote Access/Control
(0)
Real-Time Reporting
(0)
Real-Time Notifications
(0)
Real-Time Monitoring
(0)
Real-Time Data
(0)
Real-Time Chat
3.0
(1)
Real-Time Analytics
(0)
Macros/Templated Responses
(0)
Prioritization
(0)
Performance Metrics
(0)
Performance Management
(0)
Outbound Call Center
(0)
Negative Feedback Management
(0)
Multi-Language
(0)
Multi-Channel Data Collection
(0)
Manual Dialer
(0)
Workflow Management
(0)
Widgets
(0)
VoIP Connection
(0)
VoIP
(0)
Voice Mail
(0)
Visual Analytics
(0)
Virtual Assistant
(0)
Time Zone Tracking
(0)
Third-Party Integrations
(0)
Task Management
(0)
Tagging
(0)
Surveys & Feedback
(0)
Survey/Poll Management
(0)
Support Ticket Management
(0)
SSL Security
(0)
Softphone
(0)
Social Media Integration
(0)
SMS Messaging
(0)
Service Level Agreement (SLA) Management
(0)
Self Service Portal
(0)
Contact Database
(0)
Communication Management
(0)
Commenting/Notes
(0)
Collaboration Tools
3.0
(1)
Chat/Messaging
(0)
Caller ID
(0)
Callback Scheduling
(0)
Call Transfer
(0)
Call Routing
(0)
Call Reporting
(0)
Call Monitoring
(0)
Call Logging
(0)
Call Center Management
(0)
Blended Call Center
(0)
Autoresponders
(0)
Automatic Call Distribution
(0)
API
(0)
Alerts/Notifications
(0)
Alerts/Escalation
(0)
Access Controls/Permissions
(0)
Knowledge Management
(0)
Knowledge Base Management
(0)
Interaction Tracking
(0)
Inbox Management
(0)
Inbound Call Center
(0)
Feedback Management
(0)
Event Triggered Actions
(0)
Employee Activity Monitoring
(0)
Drag & Drop
(0)
Data Import/Export
(0)
Dashboard
(0)
Customizable Templates
(0)
Customizable Reports
(0)
Customizable Forms
(0)
Customizable Fields
(0)
Customizable Branding
(0)
Customer History
(0)
Customer Database
(0)
CRM
(0)
Contact Management
2.0
(1)

Dixa alternatives

Dixa logo

Dixa

4.3
(20)

Starting from

39

/user

Per month

Free trial
Free version
Ease of Use
4.3
Features
3.9
Value for Money
4.2
Customer Support
4.3
Zoho Desk logo

Zoho Desk

4.5
(2.1K)
visit website

Starting from

14

Per month

Free trial
Free version
Ease of Use
4.4
Features
4.5
Value for Money
4.5
Customer Support
4.3
Convoso logo

Convoso

4.5
(315)
visit website

Starting from

90

Per month

Free trial
Free version
Ease of Use
4.7
Features
4.5
Value for Money
4.4
Customer Support
4.5
Tidio logo

Tidio

4.7
(459)
visit website

Starting from

29

Per month

Free trial
Free version
Ease of Use
4.6
Features
4.6
Value for Money
4.5
Customer Support
4.6

Dixa pricing

Pricing options
Free plan
Subscription
Free trial
Pricing range
view pricing plans

Value for money

4.2

/5

20

Starting from

39

/user

Per month

Dixa support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
Knowledge Base
FAQs/Forum
24/7 (Live rep)

Training options

Videos
Live Online
In Person
Documentation
Webinars

Dixa reviews

Overall rating

4.3

/5

20

Positive reviews

90

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.06/10
Rating distribution

5

4

3

2

1

11

7

0

1

1

Pros
The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality.
AvatarImg

Dmitry M.

COO

They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.
ME

Mark E.

Network Infrastructure Manager

It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it.
AvatarImg

Luimer D.

Coordinador de Redes

Cons
This led to some confused conversations with the customers.
RF

Rune F.

Manager

They dont have a clue whats going on. Customer support is terrible.

Verified reviewer

Anonymity request

When we managed to eventually (6 monthes) get our number back, they think we should pay for their service even though we canceled monthes ago. They lock you in and you cannot escape.

Verified reviewer

Anonymity request

Read all reviews
Read all reviews

Dixa FAQs

Q. What type of pricing plans does Dixa offer?

Dixa has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of Dixa?

Dixa has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Dixa support?

Dixa supports the following languages:
English, Arabic, Chinese (Simplified), Danish, Dutch, Estonian, Finnish, French, German, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian (Bokmal), Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish

Q. Does Dixa offer an API?

Yes, Dixa has an API available for use.

Q. What other apps does Dixa integrate with?

Dixa integrates with the following applications:
Salesforce Starter, Adobe Commerce, WooCommerce, Lumoa, Zendesk QA, WhatsApp, Zapier, HubSpot CMS Hub, Medallia Agent Connect, Playvox, Looker, Pipedrive, SuperOffice CRM, Emarsys, Capturi, Nicereply, Boost.AI, Okta, Certainly, Fullview, zenloop, STITCH, Tableau, Meta for Business, Chattermill, Agillic, Unbabel, Dynamics 365 Business Central, Plecto, Solvemate, DeepL Pro, Marketo Engage, Microsoft Power BI, Podio, elevio, injixo, Shopify

Q. What level of support does Dixa offer?

Dixa offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep)

Related categories

Customer Experience
Help Desk
Contact Center
Call Center
Customer Service
Customer Engagement
Remote Work
Telephony
VoIP
Online Meeting

Select your country

US office

56 Top Gallant Road
Stamford, CT 06902
USA

Registered office

Calle Álava 121
08018 Barcelona,
Spain

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