Dixa Pricing, Features, Reviews & Alternatives

Dixa

Conversational Customer Service Software

4.26/5 (19 reviews)

Dixa overview

What is Dixa?

Dixa is conversational customer service software that helps brands build stronger bonds with customers in real-time across phone, email, chat, Facebook Messenger and WhatsApp. Powered by customer data, smart routing features and integrations, Dixa helps teams automate manual tasks so agents can focus on the customer - not the software.

Truly omnichannel, Dixa brings every support channel together in one simple interface along with all customer data, facilitiating seamless support at every touchpoint. Dixa's intuitive interface ensures users have all the relevant information they need to provide their customers with helpful, personal and friendly customer support.

The system is suitable for businesses of all sizes and includes: Powerful routing and automations, a built-in CRM, unlimited queues, prioritization of channels, agents, and queues, PBX, real-time and historical analytics, internal notes, tagging, ability to transfer any conversation, both inbound/outbound telephony, internal calls and much more. Prices start at $99 per user/per month for phone, email, chat and messenger essentials.

Dixa’s call center features include: VoIP telephony, ACD, local phone numbers for more than 60 countries, toll-free numbers, unlimited queues, smart routing with queue and agent prioritization, a hosted PBX, call recording, service levels, automatic callback and much more.

Visit our website to see all our features or schedule a demo to see how Dixa can enhance your customer and agent experience.
dixa.com

Pricing

Starting from
$99/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, Germany, India, United Kingdom

Supported languages

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Dixa screenshot: Conversation ListDixa Product DemoDixa screenshot: Conversation ViewDixa screenshot: AnalyticsDixa screenshot: Customizable chat widgetDixa screenshot: OrganizationDixa screenshot: Buy local phone numbers from over 60 countriesDixa screenshot: TemplatesExperience Dixa

Dixa user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  3.9
  4.2
  4.3
Luimer D.

Excellent performance

Used daily for 6-12 months
Reviewed 2018-04-29
Review Source: Capterra

We have compacted better in the work

Pros
It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it

Cons
We do not find a major problem with this platform, I just hope that the text options in voice improve a bit

Response from Dixa


Thank you for your review, Luimer!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jonas J.

All in one place

Used daily for 1-2 years
Reviewed 2019-03-20
Review Source: Capterra

We have seen a significant improvement in the software compared to what it was when we first adopted it both in respect of the upgrades and their customer support. We would like to wish Dixa to continue on this path of improvement to provide their customers with a product that meets the customers’ evolving needs.

Pros
We have been using the Dixa software for a year now and are very satisfied to have implemented the move to this platform. Using the software has reduced the disarray that is commonly caused by having separate systems, as Dixa has everything in one place: phone, email, real-time live chat and Facebook Messenger. The interface of the platform is functional and user-friendly, specifically when it comes to routing the tasks between agents. As a result, all customer queries and correspondence are dealt with in a timely and efficient manner by the most suitable agents to meet the customers’ needs.

Cons
Having used Dixa over the past year, we have experienced some of the following issues:  We could not use the software to call some of our contact numbers;  Some of the customer correspondence would not be delivered properly and we would only see an empty file;  Not all customers could see the attached files, or we would not be able to attach files our end. The team at Dixa dealt with any issues raised professionally and efficiently. Working with the platform is now much easier, as the upgrades implemented by the Dixa team have helped us to deal with the everyday tasks more productively and with less complications.

Response from Dixa


Hi Jonas,

Thank you so much for the review! We are excited to be working with you and your team and plan on continuing to grow the platform to continue to meet your needs :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Rune F.

Be ware of trick-sale upgrades.

Used daily for 1-2 years
Reviewed 2021-04-11
Review Source: Capterra

It started off fine with big promises and no limits to what the software could do. As described earlier, I feel I have been tricked into an upgrade, and a new 2-year binding period, despite our previous commitment. The soulution we have now, is back to the original, but at an increased price. If we haven't done this test with the callcenter, we wouldn't have got this increased price pr. agent and we would not have renewed the binding period. Of course I tried to discuss this with our sales contact, but after the sale, he did not want to talk us and referred to an account administrator. Then I tried to talk to our account manager, but as he said, he knows nothing about our deal and could not do anything. Dixa have many fine words, about their focus is on providing exceptional customer service and nurturing their customer's friendship, but the fact is that we have now found another solution and closed our connection to Dixa, even though we still have to pay a long time for software that we can not use.

Pros
The software uses queue for email routing, as in a telephone system.

Cons
We used the software to manage our incomming salesupport emails from different contries. The sofware did the job, but we didn't always get the attachment from the email into Dixa. This led to some confused conversations with the customers. After some time using dixa for email, we agreed to start a test the incomming phone routing with our call center to include them in our dixa setup. Unfortunately, it did not work as planned, as we experienced a lot of delay in the conversations, and the test was therefore stopped. As a result of the test, we suddenly got a masive price increase per. agent + 2 years more binding period.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Elizabeth S.

Cheap, efficient and all about customization, this is what I can say about using Dixa.

Used daily for less than 6 months
Reviewed 2017-08-16
Review Source: Capterra

It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.

Pros
We are using Dixa for more than 3 months now. The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget). In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient. Besides all this Dixa is cheaper than other solutions that we have tried. Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily. Currently, our team is more than satisfied with the outcomes that we got for that price :)

Cons
As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list.

Response from Dixa


Thanks for the great review, Elizabeth!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mark E.

Phone system with a twist

Used daily for 6-12 months
Reviewed 2019-03-25
Review Source: Capterra

Dixa is a new way to look at contact center as a service. They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.

Pros
I have grown to like the platform as it works almost like a ticketing system with phone calls.

Cons
You do not have control of everything as an admin that you would have if you had a traditional contact center. Changing status is pretty big deal if someone is away. Tracking away status would be helpful.

Response from Dixa


Hi Mark,

Thank you for taking the time to review us and providing feedback :) We are very happy to have you as a customer and look forward to continuing to work together!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Dixa pricing

Starting from
$99/month
Pricing options
Subscription
View Pricing Plans

Professional: Ideal for small and medium-sized teams looking for powerful, scaleable customer service and engagement. $99/agent/month (billed annually)

Premium: Support your business as it grows with intelligent and proactive customer engagement. $139/agent/month (billed annually)

Platinum: Best option for scaling your customer engagement. Automation, Enterprise-level SLA and compliance. $179/agent/month (billed annually)

All plans require minimum 8 agents.

Call minutes are sold separately and start at a pay-as-you-go rate of $0.02 with discounts available for those who talk a lot.

Dixa features

API
Alerts / Escalation
Alerts/Notifications
Call Center Management
Chat/Messaging
Customizable Branding
Email Management
Knowledge Base Management
Live Chat
Multi-Channel Communication
Queue Management
Real-Time Chat
Reporting & Statistics
Reporting/Analytics
Self Service Portal
Support Ticket Management
Surveys & Feedback

Activity Dashboard (157 other apps)
Mobile Access (136 other apps)
Third Party Integrations (211 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Dixa

Key features of Dixa

  • VoIP telephony
  • Inbound, outbound & internal calls
  • Blind & assisted call transfers
  • IVR (interactive voice response)
  • Queue and agent prioritization
  • Call recording
  • Toll-free numbers
  • Customizable chat widget & contact form
  • Transfer all conversation types; chats, emails, calls
  • Drag-and-drop chat & call flow editor
  • Skill-based routing
  • Advanced forwarding rules
  • Opening hours
  • Unlimited queues
  • Integrated CRM
  • Contact database
  • Contact recognition
  • Conversation history
  • Contact & conversation search
  • Conversation tagging
  • Visitor tracking
  • Wrap-up notes
  • Real-time performance overview
  • Reporting & analytics
  • Agent profiles
  • Phone number porting
  • Callback
View All Features

Benefits


Dixa replaces tickets with conversations, helping brands grow by building stronger bonds with their customers.

Intelligent routing ensures customers are always connected to the best available agent, regardless of which channel the conversation starts on.

Drag-and-drop flow builders allow you to customize and continually adjust how conversations are routed to best suit your business needs.

All conversations are automatically saved and displayed for agents every time a returning customer reaches back out, giving agents more context and saving them time and effort.

Dixa works well with all systems making it possible to display any data you want inside the platform .