Dixa Pricing, Features, Reviews & Comparison of Alternatives

Dixa

All-in-one customer service platform

4.86/5 (7 reviews)

Dixa overview

Dixa is a cloud-based, all-in-one customer service platform that enables you to connect with your customers in real-time across phone, email, chat & messenger. Being cloud-based, Dixa runs in your browser and is accessible from anywhere with an internet connection. There's no software to install, no maintenance to perform and no IT-guy required to set it up.

Dixa's intuitive interface helps users focus on the customer and not get distracted by clunky or limited software. That means having the right information available as soon as you're connected with a customer. Our lightweight CRM ensures contact recognition across all channels and automatically creates new contacts.

The system is suitable for businesses of all sizes and includes: a built-in CRM, a PBX, real-time performance monitoring, access to historical analytics, tagging/notes for each conversation, both inbound/outbound telephony as well as internal calls. Prices start at $19 per user/per month for phone, email, chat and messenger essentials.

Dixa’s call center features include: VoIP telephony, local phone numbers for more than 60 countries, toll-free numbers, unlimited queues, intelligent routing with queue and agent prioritization, a hosted PBX, call recording, service levels and much more. Visit our website to see all our features and try out the system for yourself. We run a 14-day free trial with all features enabled.
dixa.com

Pricing

Starting from
$19/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, Europe and 4 other markets, Germany, India, Latin America, United Kingdom

Supported languages

English
Dixa screenshot: Manage contacts and conversations across multiple channelsDixa - Product DemoDixa screenshot: Monitor performance in real-timeDixa screenshot: Create custom IVR menusDixa screenshot: Create queues, assign agents to each, and choose how conversations are offeredDixa screenshot: Generate reports of any date range and export itDixa screenshot: Set opening hours easilyDixa screenshot: Use your existing audio files for announcements or record new ones on the flyDixa screenshot: Easily create call & chat flows with our drag'n'drop editorDixa screenshot: Add notes and tags to conversation on the flyDixa screenshot: Make sure you route all chats correctly with our chat flow editorDixa screenshot: Fully customize chat widgets and contact forms to match your brandDixa screenshot: Buy local phone numbers on the flyDixa - Customer Friendship Software

Dixa reviews

Excellent
6

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.3
  4.9
  5.0
Elizabeth Smith

Cheap, efficient and all about customization, this is what I can say about using Dixa.

Used daily for less than 6 months
Reviewed 2017-08-16
Review Source: Capterra

It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it. We are using Dixa for more than 3 months now. The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget). In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient. Besides all this Dixa is cheaper than other solutions that we have tried. Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily. Currently, our team is more than satisfied with the outcomes that we got for that price :)

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Luimer Delgado

Excellent performance

Used daily for 6-12 months
Reviewed 2018-04-29
Review Source: Capterra

We have compacted better in the workIt is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it

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Roberth Cantillo

Excellent cloud solution for your callcenter with a reasonable cost!

Used daily for less than 6 months
Reviewed 2018-01-17
Review Source: Capterra

We use Dixa as test to replace our actual IVR System and we are surprised: Simple interface to setup users and queue. Easy setup for line numbers and reports are full informative. Web client is easy to use and chat integration works perfectly.

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Nermin Selimic

easy to implement and manage. easy to use. very good set of features.

Used daily for less than 6 months
Reviewed 2017-08-17
Review Source: Capterra

Web-based. Excellent settings options that are easy to manage. Solution flexibility and Dixa team flexibility. Continuous improvements and the addition of new features.

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Maya Momotok

It is convenient to use dixa for a call-center and easy to build a team work upon each business proc

Used daily for less than 6 months
Reviewed 2017-08-16
Review Source: Capterra

Dixa allows set up flexible business processes between agents and teams. Also, it is easy to track SLA and provide quick customer service.Dixa is flexible and easy to navigate. It allows you to track all metrics in an easy way and monitor team work at the same time. All in all, it helps provide quick customer service.

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Dixa pricing

Starting from
$19/month
Pricing options
Free trial
Subscription
View Pricing Plans

Essential: Get the basics for phone, email, chat & messenger $19/agent/month (billed annually)
Pro: All channels, all features $69/agent/month (billed annually)
Enterprise: All Pro features plus assistance with training, setup and a dedicated customer success manager $119/agent/month (billed annually)

Call minutes are sold separately and start at a pay-as-you-go rate of $0.02 with discounts available for those who talk a lot.

Dixa features

API
Automatic Notifications
Chat
Contact History
Customizable Templates
Email Integration
Monitoring
Multi-Channel Communication
Reporting & Statistics
Social Media Integration

Activity Dashboard (63 other apps)
CRM Integration (61 other apps)
Customizable Branding (63 other apps)
Instant Messaging (77 other apps)
Knowledge Base (88 other apps)
Prioritizing (58 other apps)
Surveys & Feedback (63 other apps)
Third Party Integration (80 other apps)
Ticket Management (56 other apps)
Workflow Management (56 other apps)

Additional information for Dixa

Key features of Dixa

  • VoIP telephony
  • Inbound, outbound & internal calls
  • Blind & assisted call transfers
  • IVR (interactive voice response)
  • Queue and agent prioritization
  • Call recording
  • Toll-free numbers
  • Customizable chat widget & contact form
  • Transfer all conversation types; chats, emails, calls
  • Drag-and-drop chat & call flow editor
  • Skill-based routing
  • Advanced forwarding rules
  • Opening hours
  • Unlimited queues
  • Integrated CRM
  • Contact database
  • Contact recognition
  • Conversation history
  • Contact & conversation search
  • Conversation tagging
  • Visitor tracking
  • Wrap-up notes
  • Real-time performance overview
  • Reporting & analytics
  • Agent profiles
  • Phone number porting
  • Callback
View All Features

Benefits


First and foremost, Dixa is designed to be simple and easy-to-use. We've wasted a lot of time on complex systems, and we're sure you have too. That's why we set out to make a platform that really enables you to focus on the customer instead of the software.

Set up routing for all conversation types to always connect with the right agent, regardless of the customer's preferred channel.

Drag-and-drop editors allow you to create custom chat and call flows with configurable opening hours, queues, announcements, IVR, call routing and more.

Conversations are automatically saved and previous conversations are automatically surfaced when customers are recognized, with users also able to tag, browse, search and filter conversations.

Different service levels can be set for each queue and can be projected to other screens with our TV-mode. Finally, you can also get all the historical data you need.