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PayrollPanda

Online payroll & leave management solution for Malaysian SME

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PayrollPanda Reviews

Overall rating

4.7

/5

80

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.99/10

Reviews by rating

Pros and cons

I love that the software is very user friendly and quite intuitive. What I appreciate most is that customer service and how quickly and professionally any queries being posted is dealt with.
Overall it's very good and I like the software, other than that, the customer service is really the best. Very prompt and clear answer.
This can be very useful for small startups, less cost and easy to adapt.it supports great integration like Quickbook integrations and import and exporting data is very easy.
I was confused on which date to fill in for a staff who had just joined.
There is no possibility to integrate with time & attendance tools right now.
Need futher information about this, i think the option for employee to pay their own PCB. One more thing, payrollpanda, i am not sure whether provide the annual EA form for each employee.
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80 reviews

Recommended

DS
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Dithian S.

Hospital & Health Care, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Exceptional

Reviewed 3 years ago

Exceptional and very user friendly

Pros

The ease of use and the way the software is synchronized with LHDN requirements. And amazing customer service when I need assistance.

Cons

At times when I tried to register new staff from another company that used Payroll Panda also , I was unable to register with the same email. The new staff had to create new email id in order for me to register them under my company.

Vendor response

Hi Dithian! That's great to hear and thanks for the comments. PayrollPanda only allows one email address for one account registration. We can only differentiate each account from their email address. For your case, the employee can use the same email address; however, the previous employer would need to remove their access from their account.

TC
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Titan C.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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simple, easy to use & rich features

Reviewed 5 years ago

excellent

Pros

The payroll very comprehensive, user friendly

Cons

not mobile friendly. Possible to have mobile Apps version. Especially approve staff leave

CK
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CHENG KHOON C.

Accounting, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pretty good except when there are part month payment and no-pay leaves are involved.

Reviewed 5 years ago

Compliance with the statutory requirements is the main benefit and ease of doing repeated monthly payroll is another benefit.

Pros

The auto generation of statutory deduction and the online payslips function is cool. Subsequent months payroll is made simply and fast.

Cons

Part month computations.... I have to manually calculate to double check the system generated figures. The initial setup of new employees is also very troublesome. But, I think frequent use will overcome this troublesome process.

Vendor response

Hi Cheng Khoon, Thanks for your feedback! We do try to make the new employee set up as easy as possible by limiting the mandatory fields to that which is required for payroll. There is also the option to upload a bulk file. We are sorry to hear that it's still a bit troublesome for you but do hope that your experience has gotten better since you posted your review. As you know, you can always reach out for help via our in app chat button and we're ready to assist in every way we can.

ZZ
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Zeehan Z.

Food & Beverages, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent Customer Services

Reviewed 3 years ago

In general, moving to PayrollPanda has helped made my HR function more efficiently.

Pros

I love that the software is very user friendly and quite intuitive. What I appreciate most is that customer service and how quickly and professionally any queries being posted is dealt with.

Cons

Integration with my QBO was a bit tricky and I gave up on it when I tried last year. However, I may give it a go again and see if it would help moving forward.

Vendor response

Hi Zeehan! Appreciate your feedback! Great to know that PayrollPanda has added value to your business. We have an article on Quickbook integration, you may want to go through it and give it a try again or reach out to us via chat and we can assist you.

BZ
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Bryan Z.

Financial Services, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple software with Excellent Support

Reviewed 3 years ago

I now can process my payroll easily and PayrollPanda is always available to help when I face any problems.

Pros

Ease of use in running payroll with just a few clicks. Also liked the fact that the software is cloud based and I can used it from practically anywhere with an Internet connection.

Cons

Nothing in particular at the moment, am very satisfied.

Vendor response

That's great to hear and thanks for the comments. Apart from being able to run simple payroll, we take pride in our excellent customer support and we are pleased to know that you had a great customer service experience from our support team.

RS
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Rizlan Shah A.

Information Technology and Services, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software!!

Reviewed 3 years ago
Pros

Its easy to use and the customer support is fantastic and friendly.

Cons

Nothing at the moment. Fundamentally, it serves my purpose to remain compliant with the payroll matters.

Vendor response

That's great to hear and appreciate your kind comments. Being able to deliver to our customers is essential to us and it is our main priority.

CK
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Cheng Khoon C.

Accounting, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Automation in Payroll Function

Reviewed 4 years ago

Quite impressive and it solved many chores and in particular, pay slips can be emailed out to individual employees with ease - environment friendly with less printing.

Pros

Comprehensive and made compliance to local legal requirements easy. And it is fairly priced.

Cons

Dealing with part payments and complex remuneration package could be quite a struggle. And for those who join part way through a financial year, the back log months' payroll could be quite a struggle...

PV
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Pieter V.

Marketing and Advertising, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great experience! Great support

Reviewed 5 years ago
Pros

Very easy to use tool and good weekly training programs for staff. Much better than the other local alternative

Cons

No cons for now. Overall very good. Keep it up i’d say

Vendor response

Hi Pieter, Thanks for the amazing review! Knowing that you are happy makes us happy too :)

JC
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Jobby C.

Computer Software, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User Friendly Tools

Reviewed 4 years ago
Pros

User friendly interface and does not need much technical knowledge to setup the tool which I can setup within a day and start using it. The support is helpful and quick respond as I need.

Cons

N/A. Overall is what I need for a SME company

NF
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Nur Farhana Binti M.

Retail, 11-50 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pros and cons

Reviewed 3 years ago

I love that my job is easier now and it eliminates any error that I might have made with manual calculations. The customer service is also effective and helpful.

Pros

The automatic calculations for deductions and the complete documents for either manual payment or auto deduction.

Cons

It would be easier if there’s an option for each staff to have their own work schedule as most companies have different shifts for their employees. It will be easier for us to calculate their overtimes and unpaid leaves as well.

Vendor response

Thank you very much for your feedback. We are pleased to know that you are able to run your payroll easily. We understand your point on the work schedule, the reason we don't have such feature is that our app is a payroll app and not an office management app. But please note that the work schedule can be set up accordingly in Jibble and you can export the overtime hours and upload them in PayrollPanda.

DJ
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Daniel J.

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great that I don't have to worry about payroll anymore, they take care of everything!

Reviewed 6 years ago
Pros

It's easy-to-use, and what else I can say? I don't have to worry about managing my payroll, allowing me to safe on costs, + their support is one of the best I've seen, always there to respond to quick queries.

Cons

Still waiting for them to release more features, but hopefully it will happen soon. Once they have a few more HR geared features, it would be VERY useful.

NL
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Nicholas L.

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great product!

Reviewed 6 years ago
Pros

Really great customer service and very user-friendly! Accountants and HR managers should really give this a go - saves our organisation a whole lot of time!

Cons

No integration with Quickbooks & our other accounting software. Would be great if we can use it to track our employees time at work as well!

Vendor response

Thank you for your review! Note that we are integrated with QuickBooks accounting software and are also releasing Xero within the coming weeks. It allows you to auto-sync your payroll data.

RN
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RAJAMOHAN N.

Human Resources, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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User friendly

Reviewed 5 years ago

Payroll can be done in timely manner and fast.

Pros

Friendly, easy to operate, very clear reports, easy to understand the reports, reports generated in both excel and pdf.

Cons

If there is any changes after submitting the payroll, we need customer service to revert. If possible, please let the user or the administrator to do the changes because some clients have last minute changes to do in the payroll.

VA
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Vivian Arishanti Zain A.

Food & Beverages, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Time Saver

Reviewed 4 years ago

We saved plenty of time during the payday week especially when we need to deal with lots of overtime payments calculation.

Pros

The software is relatively easy to use, has great customer support, with a very reasonable price tag.

Cons

Mobile interface needs a grave improvement, mainly to accommodate our staffs wanting to apply for leaves.

NT
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Novelle T.

Marketing and Advertising, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and value for money

Reviewed 5 years ago
Pros

Easy to use, value for money, quick response from the support team

Cons

I was confused on which date to fill in for a staff who had just joined. First joined the company as a probationer, or first joined as a confirmed staff. This confusion messes with the calculation of annual leave entitlement days. However, the issue was resolved by consulting the support team.

AR
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Verified reviewer

Accounting, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use app

Reviewed 5 years ago
Pros

Simple dashboard. Straight to the point. Leave module integration. Easy for small business to manage.

Cons

can't find one yet but am always thinking of extra features such as claim management.

LL
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Lisa L.

Marketing and Advertising, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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I love the customer service which they are very responsive & in good manner whenever I need help

Reviewed 6 years ago
Pros

What I like the most about this software is easy and convenient to use but still need alot of improvement like having "clock in clock out" feature for staff attendance or staff medical claim entitlement which we can key in amount of RM of each staff to show or as record for employer of what amount that each staff eligible / entitled to have per year.

Cons

I like least about this software is their alignment not stay inline for company'long address and the payslip format only in A4 size (Prefer it to be half of A4 or a A5 size will be good). Hope Payroll Panda will keep improve and will integrate with UOB soon so easier for my company to prepare payroll.

NO
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Norain O.

Automotive, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Neat & Tidy Payslip!

Reviewed 3 years ago

It save my time especially on overtime calculation

Pros

It shows a clearly breakdown of unpaid leave and overtime calculation in payslip, as well as employees' leave entitlement. Besides, there's a variety of payroll items for us the choose, what I need is all in the system :D

Cons

so far everything's fine, but it would be better if system can load faster at Run payroll step 2

Vendor response

Hi Norain! Thank you very much for your feedback. We are pleased to know that you are able to run your payroll easily. As for the loading speed, the system can sometimes take a bit longer to load at step 2 when the server traffic is fully loaded. Our tech team has been working on increasing the loading speed.

SL
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Samantha L.

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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User-friendly with good support

Reviewed 5 years ago
Pros

Cloud-based, easy and convenient with a helpful guide manual not only about the system but also other HR useful information.

Cons

The end-user not able to revise the payroll for amendment purposes, have to seek for support to do it every time.

AA
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Ainina A.

Nonprofit Organization Management, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent reply rate

Reviewed 3 years ago

Excellent

Pros

Payroll features and payslips management is super reliable. Very informative and educative for newly registered organizations. Fast helpful replies from online officers regarding inquiries/feedbacks.

Cons

Are not able to integrate with CIMB Biz Lite Package

Vendor response

Hi Ainina! Thank you so much! Great to know PayrollPanda has made your payroll process easy. We are not able to provide you with the bank file as CIMB does not allow third-party payroll software to generate the file. For that reason, we can only provide a bank file for CIMB customized/standard package.

AA
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Aina Aimanina R.

Retail, self-employed

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Perfect for Small Businesss Owners!

Reviewed 3 years ago

Pleasant, i say 9 out of 10.

Pros

The easiness in handling payrolls. How it does not seem complicated. I am a 24 year old, fresh graduate and an owner of a you can say new online clothing store where i graduated in Bachelor in Accountancy with Honours. I have no experience in handling administrative tasks. So payrollpanda is a great platform for young entrepreneurs and administratives to use without a headache.

Cons

Their customer service only replies you on working days, too bad.

JD
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Joy D.

Information Technology and Services, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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So glad I found you!

Reviewed 5 years ago

Great!!!

Pros

Does all the tricky calculations at the touch of a button.

Cons

Needs to cater for if someone owes us money on their last paycheck

BL
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Ben L.

Accounting, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good

Reviewed 6 years ago

Reduce time spend on prepare payroll.

Pros

Easy to save the monthly data just press a button. System provide us EPF CSV file, which very helpful for us to reduce the error when do EPF submission via EPF portal.

Cons

The "Leave"function may need to improve. System not able to give us a leave report. We as administrator not able to know the leave for each staff.

Vendor response

Thank you for your review Ben! Note that we have released a leave report that allows you to see all leave taken and entitlements in an instant.

OY
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OOI Y.

Insurance, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good... but more way to improve...

Reviewed 3 years ago
Pros

Hassle-free from calculation EPF SOSCO and EIS

Cons

Cannot calculate OT wages automatically by the working hour.

Vendor response

Thank you very much for your feedback. We just wanted to let you know that we do have some automated overtime preset payroll items which can calculate the hourly overtime rate for you. You can always reach out to our Customer Support for assistance.

ND
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Nurazleen D.

Textiles, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy for beginner

Reviewed 5 years ago

Payroll panda solved my dilemma of having to calculate EPF, Socso and EIS.

Pros

This web-based software is easy to use for Managers with no HR background. Plus it is cheap and value for money. Recommended for small just started company.

Cons

Payroll runs cannot be undo. Need to contact support to do so.