PayrollPanda Reviews

The ease of use and the way the software is synchronized with LHDN requirements. And amazing customer service when I need assistance.

At times when I tried to register new staff from another company that used Payroll Panda also , I was unable to register with the same email. The new staff had to create new email id in order for me to register them under my company.

Hi Dithian! That's great to hear and thanks for the comments. PayrollPanda only allows one email address for one account registration. We can only differentiate each account from their email address. For your case, the employee can use the same email address; however, the previous employer would need to remove their access from their account.

The payroll very comprehensive, user friendly

not mobile friendly. Possible to have mobile Apps version. Especially approve staff leave

The auto generation of statutory deduction and the online payslips function is cool. Subsequent months payroll is made simply and fast.

Part month computations.... I have to manually calculate to double check the system generated figures. The initial setup of new employees is also very troublesome. But, I think frequent use will overcome this troublesome process.

Hi Cheng Khoon, Thanks for your feedback! We do try to make the new employee set up as easy as possible by limiting the mandatory fields to that which is required for payroll. There is also the option to upload a bulk file. We are sorry to hear that it's still a bit troublesome for you but do hope that your experience has gotten better since you posted your review. As you know, you can always reach out for help via our in app chat button and we're ready to assist in every way we can.

I love that the software is very user friendly and quite intuitive. What I appreciate most is that customer service and how quickly and professionally any queries being posted is dealt with.

Integration with my QBO was a bit tricky and I gave up on it when I tried last year. However, I may give it a go again and see if it would help moving forward.

Hi Zeehan! Appreciate your feedback! Great to know that PayrollPanda has added value to your business. We have an article on Quickbook integration, you may want to go through it and give it a try again or reach out to us via chat and we can assist you.

Ease of use in running payroll with just a few clicks. Also liked the fact that the software is cloud based and I can used it from practically anywhere with an Internet connection.

Nothing in particular at the moment, am very satisfied.

That's great to hear and thanks for the comments. Apart from being able to run simple payroll, we take pride in our excellent customer support and we are pleased to know that you had a great customer service experience from our support team.

Its easy to use and the customer support is fantastic and friendly.

Nothing at the moment. Fundamentally, it serves my purpose to remain compliant with the payroll matters.

That's great to hear and appreciate your kind comments. Being able to deliver to our customers is essential to us and it is our main priority.

Comprehensive and made compliance to local legal requirements easy. And it is fairly priced.

Dealing with part payments and complex remuneration package could be quite a struggle. And for those who join part way through a financial year, the back log months' payroll could be quite a struggle...

Very easy to use tool and good weekly training programs for staff. Much better than the other local alternative

No cons for now. Overall very good. Keep it up i’d say

Hi Pieter, Thanks for the amazing review! Knowing that you are happy makes us happy too :)

User friendly interface and does not need much technical knowledge to setup the tool which I can setup within a day and start using it. The support is helpful and quick respond as I need.

N/A. Overall is what I need for a SME company

The automatic calculations for deductions and the complete documents for either manual payment or auto deduction.

It would be easier if there’s an option for each staff to have their own work schedule as most companies have different shifts for their employees. It will be easier for us to calculate their overtimes and unpaid leaves as well.

Thank you very much for your feedback. We are pleased to know that you are able to run your payroll easily. We understand your point on the work schedule, the reason we don't have such feature is that our app is a payroll app and not an office management app. But please note that the work schedule can be set up accordingly in Jibble and you can export the overtime hours and upload them in PayrollPanda.

It's easy-to-use, and what else I can say? I don't have to worry about managing my payroll, allowing me to safe on costs, + their support is one of the best I've seen, always there to respond to quick queries.

Still waiting for them to release more features, but hopefully it will happen soon. Once they have a few more HR geared features, it would be VERY useful.

Really great customer service and very user-friendly! Accountants and HR managers should really give this a go - saves our organisation a whole lot of time!

No integration with Quickbooks & our other accounting software. Would be great if we can use it to track our employees time at work as well!

Thank you for your review! Note that we are integrated with QuickBooks accounting software and are also releasing Xero within the coming weeks. It allows you to auto-sync your payroll data.

Friendly, easy to operate, very clear reports, easy to understand the reports, reports generated in both excel and pdf.

If there is any changes after submitting the payroll, we need customer service to revert. If possible, please let the user or the administrator to do the changes because some clients have last minute changes to do in the payroll.

The software is relatively easy to use, has great customer support, with a very reasonable price tag.

Mobile interface needs a grave improvement, mainly to accommodate our staffs wanting to apply for leaves.

Easy to use, value for money, quick response from the support team

I was confused on which date to fill in for a staff who had just joined. First joined the company as a probationer, or first joined as a confirmed staff. This confusion messes with the calculation of annual leave entitlement days. However, the issue was resolved by consulting the support team.

Simple dashboard. Straight to the point. Leave module integration. Easy for small business to manage.

can't find one yet but am always thinking of extra features such as claim management.

What I like the most about this software is easy and convenient to use but still need alot of improvement like having "clock in clock out" feature for staff attendance or staff medical claim entitlement which we can key in amount of RM of each staff to show or as record for employer of what amount that each staff eligible / entitled to have per year.

I like least about this software is their alignment not stay inline for company'long address and the payslip format only in A4 size (Prefer it to be half of A4 or a A5 size will be good). Hope Payroll Panda will keep improve and will integrate with UOB soon so easier for my company to prepare payroll.

It shows a clearly breakdown of unpaid leave and overtime calculation in payslip, as well as employees' leave entitlement. Besides, there's a variety of payroll items for us the choose, what I need is all in the system :D

so far everything's fine, but it would be better if system can load faster at Run payroll step 2

Hi Norain! Thank you very much for your feedback. We are pleased to know that you are able to run your payroll easily. As for the loading speed, the system can sometimes take a bit longer to load at step 2 when the server traffic is fully loaded. Our tech team has been working on increasing the loading speed.

Cloud-based, easy and convenient with a helpful guide manual not only about the system but also other HR useful information.

The end-user not able to revise the payroll for amendment purposes, have to seek for support to do it every time.

Payroll features and payslips management is super reliable. Very informative and educative for newly registered organizations. Fast helpful replies from online officers regarding inquiries/feedbacks.

Are not able to integrate with CIMB Biz Lite Package

Hi Ainina! Thank you so much! Great to know PayrollPanda has made your payroll process easy. We are not able to provide you with the bank file as CIMB does not allow third-party payroll software to generate the file. For that reason, we can only provide a bank file for CIMB customized/standard package.

The easiness in handling payrolls. How it does not seem complicated. I am a 24 year old, fresh graduate and an owner of a you can say new online clothing store where i graduated in Bachelor in Accountancy with Honours. I have no experience in handling administrative tasks. So payrollpanda is a great platform for young entrepreneurs and administratives to use without a headache.

Their customer service only replies you on working days, too bad.

Does all the tricky calculations at the touch of a button.

Needs to cater for if someone owes us money on their last paycheck

Easy to save the monthly data just press a button. System provide us EPF CSV file, which very helpful for us to reduce the error when do EPF submission via EPF portal.

The "Leave"function may need to improve. System not able to give us a leave report. We as administrator not able to know the leave for each staff.

Thank you for your review Ben! Note that we have released a leave report that allows you to see all leave taken and entitlements in an instant.

Hassle-free from calculation EPF SOSCO and EIS

Cannot calculate OT wages automatically by the working hour.

Thank you very much for your feedback. We just wanted to let you know that we do have some automated overtime preset payroll items which can calculate the hourly overtime rate for you. You can always reach out to our Customer Support for assistance.

This web-based software is easy to use for Managers with no HR background. Plus it is cheap and value for money. Recommended for small just started company.

Payroll runs cannot be undo. Need to contact support to do so.