PayrollPanda Reviews

- Ease of Use - Excellent Customer Service, Love that you can chat and get instant help - Cloud Software so you can do use it from anywhere / anytime

The big shortfalls are: 1. There is no multi-user option, most softwares allow 3 to 5 users and being a single user software this is a let down. 2. Leave Management - there is no provision for replacement leave which is commonly practised by SMEs where business can be seasonal and we allow staff who worked on weekends and PH to take compensatory paid leave during slower months. 3. You have to pay in a traditional manner there is no credit card payment option or even an FPX option. Disappointing and inconvenient. 4. I feel this should be integrated with Hasil / iPerkeso etc so that all statutory filings can be automatically done and payment again by FPX etc be facilitated.

Hi Sandeep, Thanks a lot for your feedback! We're happy to let you know that FPX payment option is on the way. As for Hasil and Perkeso integration: Our software does provide the relevant txt files for each statutory body for simple upload and FPX payment, please reach out to us via the chat if you require assistance with this or if anything is still unclear - we're happy to help :)

I LIKE PAYROLLPANDA BECAUSE IT IS EASY TO USE, ANYTIME I NEED HELP I CAN SEEK HELP VIA CHATBOX AND USUALLY REPLIED INSTANTLY. PAYROLL AND DETAILS STAFF PAYMENT FOR STATUTORY REQUIREMENTS ARE CALCULATED AUTOMATICALLY, THIS HELP ME A LOT BECAUSE I AM THE OWNER OF MY SMALL PHARMACY COMPANY NEED THIS KIND OF ASSITANCE. THE FEES ARE AFFORDABLE AND EASY TO USE.

one of the features that is lacking maybe due to many statutory requirements, i found the PCB tax deductions not easily understood (maybe i do not know much about this). need futher information about this, i think the option for employee to pay their own PCB. one more thing, payrollpanda, i am not sure whether provide the annual EA form for each employee.

Hi Hamidi! Thank you so much! Great to know that PayrollPanda has added value to your company. Please note that PCB is automatically calculated for employees since employers are responsible for deducting PCB from the employee's salary and paying it over to LHDN. However we do have a Freelancer setting for workers who are not employees and who do not need any statutory deductions calculated. You can always reach out to our live-chat for us to explain the PCB calculations to you with the help of our tax expert. Yes! PayrollPanda can generate the annual EA form for each employee.

I like the interface. Very minimalist, modern look and user friendly. Customer support via chat very responsive.

The backend process need to be improved. We always have an issues whenever we want to run payroll every month. Rounding issues always been there. A good alert on percentage error for every cost (statutory tax, HRDF etc) would be great. Allow flexibility in term of the date to run payroll, i.e. option to run before 15th of the month.

Appreciate your feedback! In terms of the flexibility to run payroll before the 15th of the month, we can open the payroll for our customers in advance. Please reach out to our Customer Support team and we will be very happy to assist you. As for the rounding issue, at the moment it is being worked on together with a series of features that will be released together this year. Our experts are constantly working to improve our product for the benefit of our customers.

Payroll Panda helps employers in complying with all legal requirements pertaining to accurate salary calculations and statutory contributions. Need not worry about running afoul of the law and getting hefty fines, or worst, being dishonest to your hardworking employees by overlooking the fine details. As a former user of SAP, Oracle and Microsoft AX, I did not have much problems setting it up myself and the support have been helpful. I find that Payroll Panda is a bit more user-friendly and at a fraction of the cost. As a micro business owner, i highly recommend this software.

At the moment it cannot be accessed using a smartphone. It can only be accessed on a PC. Not a big problem but sometimes you want to check something when out of office.

Thank you so much! Great to know you're getting benefits from PayrollPanda. Being able to deliver to our customers is essential to us. Currently we do not have a mobile version. The app is very complex and the features we have are quite extended so we are not able to make it into a smaller, simplified version at the moment.

The interface is so modern yet minimalist. All front - line analyst have the highest customer service attitude.

Nil - love everything about it...actually maybe there's one - to be able to capture different subsidiaries in 1 company.

i like the leave management system and also the software also is very UI friendly and easy to to set up. Dont have to scratch your head trying to set up this as its very simple and easy. Furthermore the CS are very fast in repyling to us.

The only thing i considered as a weakness is the time its takes to complete the payroll. Since everything has been calculated upfront and the figures are already checked and balanced, i do not understand why does it takes a long time to complete the payroll when we click the SUBMIT button. I have experience at time up to more than half hour before i could even download the completed payroll.

The online payroll system is very easy and reliable to use, as using the software does not need in depth knowledge of how to calculate the monthly deductions PCB and generate all other report as required by the regulatory authorities and with simple few clicks.

The only con that i see is that it does not generate reports to pay directly through banks and invoices can not be paid through credit card or debit card.

Very helpful customer support attends to all questions within minutes!

I wish we are able to make transfers directly from the application.

User-friendly, compact, fast, simple and meets the requirement of our business administration function. Small improvement updates from time to time is also welcomed to keep the administration functionality relevant.

No cons whatsoever for our type of usage. Would like to explore more available services and functions through PandaPayroll in the future.

PayrollPanda is a simple and easy payroll software. this can be very useful for small startups, less cost and easy to adapt.it supports great integration like Quickbook integrations and import and exporting data is very easy.

PayrollPanda is bestsuites for small organizations, it is not good for multi user access and operations. Its is best for single user access.

The payroll very comprehensive, user friendly

not mobile friendly. Possible to have mobile Apps version. Especially approve staff leave

It clarifies an otherwise complex process and allows me to complete payroll sitting at my desk. Previously had to go to multiple offices monthly to make statutory payment. Take a ticket and wait in line. Often multiple visits.

Would be great if all payments could be made directly from PP software. Currently I have to download lots of files and visit 4 different unintuitive, quirky government websites in order to complete payments.

PayrollPanda has a great user interface. It makes the mundane job of payroll and employee management a lot more fun, and exciting. It also serves as a one stop point for most of the essentials in employee management. Payroll is well handled, as is employee leave management.

Customer service is not at its best. Cost is also steep for organisations with 2-3 employees.

Hi Sanjay, Thanks a lot for your review and the positive feedback. We are super sorry that you may have reached out to us on a busy day where our reply might have taken longer than expected. We always strive to be fast and efficient and apologise if we did not meet your expectations recently. As for our pricing, please note that we do have great discounts available for yearly billing and also have a referral program in place to help you save money.

Great customer support, they help and guide me whenever I have a question. It's also easy to use and good value for money. Furthermore it's easy to generate the statutory files for payment and it gives peace of mind that all is statutory compliant.

I would like to see an integration with Xero accounting software, this would help me save even more time.

Friendly and efficient HR matter portal, auto adjustment for salary payout in comply with the government rules.

Not able to keep the staff movement record such as salary and position/promotion history. Would appreciate if you could make this option available in future.

I love that the software is very user friendly and quite intuitive. What I appreciate most is that customer service and how quickly and professionally any queries being posted is dealt with.

Integration with my QBO was a bit tricky and I gave up on it when I tried last year. However, I may give it a go again and see if it would help moving forward.

Hi Zeehan! Appreciate your feedback! Great to know that PayrollPanda has added value to your business. We have an article on Quickbook integration, you may want to go through it and give it a try again or reach out to us via chat and we can assist you.

User friendly interface. Helpful customer support.

An app for both user and administrator (view only) would be good.

Hi Irene! Thank you very much for your feedback. Employees can use PayrollPanda on their mobile phones using a mobile browser.

We were also a start up company , therefore we needed a software that was user friendly. We found that PAYROLL PANDA did just that. For someone without accounting or HR background. They made it easy for us to manage our staff salary calculation to applying leave.

There were a few glitches on data entry at the beginning. We needed to rectify the issue with customer service a few times but they were super responsive and helped me thru it with an ease.

Hi Siti Norfareena! Thank you very much for your feedback. We are pleased to know that you are able to run your payroll easily. Glad to know that your issue has been resolved - being able to deliver to our customers is our priority!

I really like on the customer support and the system is very user friendly. It is so easy to set up by myself with a bit guidance from the customer support.

The system is not currently on apps based. So maybe it can be enhance to apps based if possible.

Hi Akmal! That's great to hear and we appreciate your kind comments. Employees can use PayrollPanda on their mobile phones using a mobile browser.

The ease of use and the way the software is synchronized with LHDN requirements. And amazing customer service when I need assistance.

At times when I tried to register new staff from another company that used Payroll Panda also , I was unable to register with the same email. The new staff had to create new email id in order for me to register them under my company.

Hi Dithian! That's great to hear and thanks for the comments. PayrollPanda only allows one email address for one account registration. We can only differentiate each account from their email address. For your case, the employee can use the same email address; however, the previous employer would need to remove their access from their account.

Ease of use in running payroll with just a few clicks. Also liked the fact that the software is cloud based and I can used it from practically anywhere with an Internet connection.

Nothing in particular at the moment, am very satisfied.

That's great to hear and thanks for the comments. Apart from being able to run simple payroll, we take pride in our excellent customer support and we are pleased to know that you had a great customer service experience from our support team.

As we are not a payroll expert, many rules and regulations have to be considered to b correctly done. With PayrollPanda, we have localised system that takes care of all the rules and regulations. Due to the web-based structure, changes are done immediately, and we can use it directly.

In the beginning, we had to study how to generate the payroll files for our banking system to upload. However, with a few steps and support from the PayrollPanda team, we could manage that as well.

Its easy to use and the customer support is fantastic and friendly.

Nothing at the moment. Fundamentally, it serves my purpose to remain compliant with the payroll matters.

That's great to hear and appreciate your kind comments. Being able to deliver to our customers is essential to us and it is our main priority.

Very easy to use tool and good weekly training programs for staff. Much better than the other local alternative

No cons for now. Overall very good. Keep it up i’d say

Hi Pieter, Thanks for the amazing review! Knowing that you are happy makes us happy too :)

Ease of use. Provision of new features. Inclusion of leave based on office location Availability of web chat help

There is no room for notes (we need to capture employee information: example: if someone has received a warning letter, placed in a PiP plan, etc) Also would be great to have an option to record employee movement and change of salary (i.e. start date and end date of 1 salary bracket, the same to follow for when employees receive an increment.