Pros
Easily interchange between searches and able to apply filters and create unique reports
Cons
Some times takes too long to generate the report needed
Rating breakdown
Likelihood to recommend: 9/10
The implementation was underwhelming. I had to figure out the majority of the form design on my own by watching videos. I didn't have the greatest interactions with our implementation specialist and I was frustrated by the lack of response from our initial customer success manager. I have had good and bad experiences with eMaint support. I have reached out with issues with a number of the forms we use and was told that certain alterations and customizations weren't possible, so I have adapted to do more stuff manually than I had to in our pervious software. The format of the WO print out is bad, especially the checklist section. There was a significant cost difference between our previous software and eMaint and at this point I am not sure if the cost difference is justified.
Pros
The interface is nice and it's easy to navigate. I enjoy eMaint university and all the webinars. I like the ability to alter certain forms. I love the interactive map tool.
Cons
I don't like layout of the WO print out or PO forms. Its very difficult to get help customizing any of these forms. I am unable to print photos with WO unless the are in PDF form. It is very difficult to track component failure. I would like a history of components changed on a machine, but I don't know if this is possible. I wish it was possible to respond to a WO request through eMaint to ask more questions. I also would like a means of editing photos within eMaint.
Rating breakdown
Likelihood to recommend: 6/10
My overall experience has been great. From implementation to going live eMaint was there every step of the way. I work with technical support on a regular basis to get help designing reports. They are very responsive and easy to work with.
Pros
I really like that all functions and reports are available to the user from day one. I don't have to pay extra if I want a special report or feature. It is all there and if it isn't they will help you design it. The customer service is awesome. You can track asset location, repairs, repair cost, and anything else you can think of as an asset manager.
Cons
The fact that it can do so much is a bit overwhelming at first. You really need to go into implementation with a good idea of what you want to get out of the software. eMaint will help you step by step but you are the one driving so you better have a good idea which way you are going.
Rating breakdown
Likelihood to recommend: 10/10
During the sales process we specified 2 items that we needed. These were items that other companies had said they could offer and we were shown examples of them working. Emaint said they could do the same with no problems, "we have 2 options to do this", I was told. We signed up to Emaint in September 2019. After weeks of prep work and adding data to their templates we began the implementation process. After 2 weeks implementation, cracks began to show and the items we had specified were now impossible tasks for emaint. Following a few e-mails, we were told that they had resolved the issue and we could continue implementation. One more week, more wasted time and we were again told they could not deliver on what they had promised. We stopped the implementation process and asked for a refund based on the fact that they could not deliver on what they had promised and what we had signed up for. I was passed from one department to another and staff member to staff member. No-one would return my e-mails which in itself was extremely frustrating. One of the staff that I had been dealing with followed up briefly for me and stated that Emaint "could not deliver what was promised even after multiple attempts." Following nearly 8 weeks of e-mails without reply and constant chasing and more wasted time, Emaint agreed to refund some of our money. They kept over €1100 +VAT, put us months behind schedule, cost us days worth of labour. I could not possibly recommend anyone waste their time.
Pros
Huge amount of features that could be helpful. Implementation expert was very helpful and friendly.
Cons
Too many work arounds needed. Too many steps for very simple processes. The whole process fell apart after they could not deliver 2 services we were promised were possible before signing up.
Hi Kevin,
Thank you for taking the time to provide your honest feedback. As for your overall experience with eMaint, we pride ourselves on delivering exceptional customer service and are looking into this situation further. Although we were quick to confirm that what you were looking for could not be done, we agree that the refund should have dealt with in a more timely manner. While this is a situation that we don't often find ourselves in, we take full responsibility for the delay. We thank you for both your persistence and patience here.
Aine Whelan
Rating breakdown
Likelihood to recommend: 0/10
eMaint has been able to solve the issues of record history. Been able to go back to old work orders that had been created and read the field notes of what work has been done and the issues that were faced at the time. It further gave clarity in being able to reevaluate current preventative maintenance practices to insure more efficient practices are implemented.
Pros
The most impactful features of eMaint is the ability to create reports to show the data inputted for the different assets. eMaint combines simplicity and complexity into one user friendly style. The additional features made it easy to combine our paper documents into eMaint for excellent record keeping.
Cons
The inability to be granted access as a additional super user to the editing features. It has made it difficult in the way of having to be granted each time to get access to the necessary features of editing of reports and work orders.
Rating breakdown
Likelihood to recommend: 10/10
Rather than a “one-size fits all” approach, eMaint offers a range of subscription plans designed to fit your budget, goals, and desired approach. eMaint's Team edition is available at $33/user/month (3 user package), the Professional edition is available at $85/user/month (3 or more users), and the Enterprise edition is available at $120/user/month (5 or more users).
eMaint CMMS is a cloud-based maintenance management system that streamlines the way organizations keep their equipment in the best shape possible. The platform is highly customizable, comes with a user interface that’s easy to use, and includes tools that address work orders and requests, asset management, preventive maintenance, inventory management, reports and dashboards, mobile maintenance, predictive maintenance, work scheduling, and document storage.
Used by thousands of organizations in more than 55 countries around the world, eMaint CMMS offers a wide range of benefits, including increased worker productivity, extended asset lifecycle, reduced equipment downtime, lower maintenance costs, more effective inventory management, reduced paperwork, and improved job completion rates.
A fully configurable mobile version for field technicians and workers on the go, eMaint MX Mobile CMMS, is also available.
eMaint CMMS keeps all essential maintenance data and documents in a centralized cloud-based platform, making it easy for people in the organization to monitor work requests, job completions, equipment failures, labor and productivity, maintenance costs and schedules, and parts and inventory – all in real time.
Instead of you adapting to it, the app can be tailored to how you work through user-defined data filters so you only see the metrics that matter to you, theme options for personalized screen views, customized data fields, workflows and routing rules unique to your business, and many more.
eMaint CMMS can integrate with the ERP systems you already use, lets you manage multiple site data, supports barcoding for your assets, and offers multilingual voice command capability.
eMaint’s full-featured work order management software keeps work orders and other requests in one location for easy retrieval and processing. This is a welcome development to traditional systems that involve post-it notes, the phones ringing endlessly, and paperwork that’s missing or misplaced, resulting in unhappy customers, extended equipment downtime, and lost business opportunities.
The work order management system provides a portal where customers and other users can submit work and material requests. The system automatically sends out alerts when requests are approved, denied, or completed. It also routes requests to certain individuals according to preset business rules, and sorts requests by priority, customer, region, request type, and so on.
It allows you to assign employees and procedures to work requests, upload images and rich media relevant to an order, and record and track response time, cost of parts and materials, and job completion time.
To maximize return on assets and asset performance, eMaint’s enterprise asset management module comes with an alerting mechanism that notifies you of scheduled preventive maintenance, OSHA documentation that needs to be updated, assets that cross predefined critical thresholds, and safety-related inspections, among others. Reports, manuals, and documentations tied to an asset can be uploaded into the system, and parts and equipment records can be created and edited at any time.
The asset screen can be configured to your liking, and field layouts can be specified according to your needs. A history of all the work done on an asset can be viewed on demand, and customized cost-of-repair reports can be generated in just a few clicks. Graphs can be added to dashboards to quickly visualize how an asset is performing, and reports can be auto-emailed on a regular basis.
eMaint CMMS’s preventive maintenance (PM) scheduling software affords you the freedom to define PMs at the procedure or task level. PM schedules for each asset can be meter-based or calendar-driven, but days when PMs can be skipped can also be set up. The software is equipped with a task library that helps you define PM procedures and activities, and the maintenance calendar aggregates in a single view all current and upcoming PM schedules. PM schedules can be updated when necessary, and you can choose to automatically or manually generate and send PM emails to concerned staff.
The predictive maintenance software module, on the other hand, helps you monitor asset conditions so no surprise breakdowns or unplanned shutdowns occur before a scheduled maintenance. It feeds on asset condition data generated by monitoring asset temperature, noise, lubricants, vibration, flow, pressure, wear, and corrosion.
eMaint’s inventory management and purchasing module allows companies to track and manage their inventories all over the world. It lets you catalog all available parts and components and quickly locate them when the need for them arises. It helps you purchase and receive parts from suppliers, and link parts to assets and preventive maintenance activities.
Just like all other eMaint CMMS modules, the inventory tracking tool is fully customizable and supports the different inventory accounting methodologies: weighted average, FIFO, and LIFO. Barcode tracking for parts and assets is available, and filters can be used to find parts and other items in the system faster.
Reports offer you actionable insights into the condition of your assets. They also show relevant data on work order progress, completion rates, employee productivity, parts availability, and material usage. eMaint CMMS offers 95+ prebuilt reports and lets you create custom reports from scratch, edit as necessary, and output them as text, graph, PDF, HTML, Excel, and CSV reports. Graphs and charts can also be added to dashboards to quickly and easily spot trends.
Reports can be kept private or marked as read-only. And, depending on the settings you choose, can be auto-generated and then emailed on a schedule.
eMaint CMMS can integrate with your existing enterprise resource planning system. A web-based API is likewise available for All In subscribers.
eMaint CMMS has three pricing plans: Self Starter, Get Onboard, and All In.
Self Starter costs $65 per user per month and covers daily data backup, mobile CMMS access, updates and enhancements, and unlimited web training. Get Onboard, which costs $85 per user per month, includes features such as dedicated account management, branding options, advanced storeroom features, and Sandbox accounts.
The All In subscription package is priced at $120 per user per month and covers senior account management, unlimited requests from users, annual onsite visit, web API, and a multi-site toolkit.
Free trials are offered.
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