ScheduleFlex Reviews

I like that you can easily see your shift time and day in this software. I like that you can change the view to see the entire team's scheduling and make adjustments accordingly. I like that you can pick up shifts easily in this software and customize different types of shifts

Setting availability is a bit difficult in this software

I like that staff within certain roles are able to trade shifts within Shiftboard without going through management.

The software can be a bit tedious to set up. Likewise if you bulk upload your shifts then removing or changing one of them can be difficult without changing the rest.

Shiftboard is a feature-heavy scheduling tool that, in the right hands, can streamline scheduling and staffing processes immensely for managers. Feature highlights include: - Bulk adding tools allow managers to work with large groups of staff at once if need be - Flexible reporting tools that allow you to easily manipulate data (their reports are the feature I miss most) - Customer service team is receptive to changes and helpful in troubleshooting issues - Shift swapping and empty shift features allows staff to easily manage their own schedules

My biggest complaint about Shiftboard when it was our primary scheduling software was that it felt clunky and dated. - Price point is a good bit higher than competing systems - Steep learning curve for new users - easy to be overwhelmed by features and a crowded dashboard - Can be slow and/or cumbersome to accomplish repetitive tasks. - Interface is dated and looks like it's out of the mid-2000s

I like the fact there are multiple platforms to view the program. I can easily check to see when my next shift is from many places. And my supervisor can schedule me and I can schedule myself. It's easily user definable.

The filters and views don't save. I have to re-filter every time I open the program. I wish the color scheme could be changed. We have a green/red colorblind person who has trouble reading sometimes.

This is a great tool to manage our bar staff! We have a lot of part time teachers and this helps bring transparency.

I don't have anything negative to say! It's worked great for us for a long time.

I like the fact that paper is obsolete, people have the information exactly when they need and can request time off from their kitchen table, when their are with their families and don't have to wait until the Human Resource Office opens on Monday Morning.

I wish I would integrate with a physical time clock that we use at our particular site. I wish it had a dialer function. That would call people with their schedule and record whether the person actually picked up or if it went to voicemail.

Ability to allow various levels of team management and scheduling. QR code clock in is useful, and timekeeping has team by team flexibility.

Reports are somewhat lacking, system admin audit and reporting is lacking. No way to actually set a user's password, so if they are not receiving email from system, cannot just set the password or troubleshoot if email is being sent (system audit capability).

I like that it is easy to use and that I can schedule my staff in multiple locations easily. It is also nice that I can set a store up with a schedule one year at at a time so that all my staff has to do is choose who is working.

I wish that if I need to delete someone's shift that I can do it from the shared view. It is time consuming to have to go back to shift view to delete and then back to shared view so that I can print off a copy.

The quick and easy notification and access to those using it has made the scheduling process a much less cumbersome process.

Editing events and personnel working these events can be a little tricky at times. The learning curve for this was a little linger than anticipated.

The members access to pick up open shifts is great. The ability to reach a large number of members with messages is good, the time off page is useful for sorting requests.

The individual members calendar interface is clumsy. Frequently iCal users do not get timely updates requiring changes in the schedule to be pushed out manually. This makes for extra work for our schedulers.

Everything has always showed accurate to me. I let my team member know to always keep any eye on their shiftboard as it is in their own timezone and can help no call no shows.

I have agents that say they have some issues with seeing their shifts or the load time it takes when picking shifts.

I like the ability to look up my employees easily, check their teams and the profile piece is very thorough.

**When I can't copy and paste a name in the search field.** When I make a mistake in the name and have to delete it and the search field kicks me out and I have to click on it again to type in the name. This doesn't seem like a big problem, but when you are dealing with hundreds of people, it is an annoyance on the regular.

It's easy to use and I can post multiple shifts all at once. It takes just minutes to set up and then it does the work for you. I love that I can send broadcasts to capture the attention of many at once.

I don't like that I have to scroll through all the times in order to post the time of a shift. I would rather just type in the time.

It eventually does what we need it to do.

Not very user friendly. To cater it to our needs we have to keep creating different teams or groups and it takes a lot of time since we have 300 employees that all fit into several different groups. The texting feature is too expensive and what was told to me in the beginning is not what is being charged

I like the way the different shifts show up on the monthly calendar. I like that they color code things for the users to know if it is an open shift or something they've already accepted. I like the ability to sort things by various teams.

I wish there was a refresh button rather than having to change the view and then come back. It's also not very mobile friendly at this point.

I appreciate the different views that are available. I also like that the support team is willing to work with our organization to make the software better fit our needs.

There are a few small improvements that I would like to see, such as the ability to click on someone's name and it will take you to their profile and an easier way to switch a staff from one site to another.

I like the ease of use for this software, its very user friendly and easy to teach to anyone. We use it daily for our employees and even the ones that struggle with computers are able to use Shiftboard. Also the support team is amazing and is always easy to reach.

At the moment I like the financial report the least because of the overtime structure that doesn't capture the daily overtime according to the provincial rules.

Simple and clearly presented. Use it both at work and home. I'm able to reference it quickly when scheduling things in my personal and professional life.

No cons were added to this review

Intuitive to use, simple layout. The calendar view makes it easy to check out all of the events for groups at a glance. The shared view makes it easy to check who has signed up for an event.

At time the software bogs down, especially at time of high usage. Mobile use is difficult since the page layout makes it difficult to read and navigate between the sections easily.

Very user-friendly

I have not found any cons.

My favorite thing is that when I do post an event, the volunteers receive an email immediately. They don't have to remember to look at the calendar to see if I've posted something. It is much easier for them. I recommend it all the time.

I honestly can't think of anything I don't like. I have had challenges getting around the reports, but the problem is me, not the report.

The transparency.

Being able to teach shiftboard what overtime means. Based on our CBA different groups have different overtime rules.

Saves my business/staff headache. Reduces the cost of staff scheduling.

Could have a better mobile app.

I like the ability to schedule people.

Very hard to log into. 80% of our volunteers have failed. Many screens do not take you back to where you were but make you start over for example you are in persons file and add a team membership you have to find that person again to get back ti him. The emails are screwed up if they are opened on Outlook. The availability screen is not by hours. The settings screen is much to complicated. Should be broken down in more identifiable categories and I have no idea what many of the questions mean.

Hi James ¿ Thank you very much for taking the time to share your experiences. We¿re sorry to hear you and your team are having difficulty with Shiftboard. A member of our Customer Success Team will reach out to you shortly to help work through these items. Also, we are in the midst of a significant upgrade to the look-and-feel and usability of Shiftboard. An initial release of these improvements recently became available and your site is scheduled to be upgraded in October. Our team will discuss those changes with you and you can determine if you¿d like to upgrade sooner. Please reach out if there is anything else we can do. Thank you.

Straightforward -- Even though there are help FAQs and videos, they are not needed, the interface is self explanatory. Reporting -- They will customize reports for you but the basic reports export to PDF or Excel for easy editing. Cost -- Only billing on actually scheduled versus active makes this perfect for companies with seasonal schedules

A little cleaning up of the interface and some "right click" improvements would be welcome