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Spidergap 360 Feedback
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
360˚ Feedback Software — Easy for Admins and Participants
Table of Contents
Spidergap 360 Feedback - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Spidergap 360 Feedback overview
What is Spidergap 360 Feedback?
Spidergap is cloud-based 360˚ Feedback software that delivers clear and actionable employee feedback for personal development.
Spidergap can be used for one-off assessments or regular ongoing feedback. This flexibility accommodates most organizations’ needs, whether for ad-hoc requests, quarterly/annual assessments, or leadership programs/cohorts. Many consultants and coaches also use Spidergap with their clients to support their executive coaching and development discussions.
· Fully customizable
You can use Spidergap out-of-the-box and start collecting feedback in minutes or fully customize every question, the rating scale, the timeline, and the process. Decide whether feedback recipients will choose their feedback providers, with or without the help of their manager, or let administrators decide who will provide feedback for whom (e.g, by using your HRIS or Payroll software).
· Safe and Secure
Spidergap is ISO 27001 certified, ensuring the confidentiality, integrity, and availability of sensitive customer information. As a GDPR-compliant company, Spidergap implements strict data protection measures to ensure that customer data is kept secure and confidential.
· Ease of administration
Designed with non-technical users in mind, Spidergap is intuitive and requires little-to-no setup or training. HR professionals, talent management teams, and coaches can get started immediately and experience the ease of use that was created to quickly kick-off assessments company-wide.
· Support
With a globally-distributed team of 360˚ Feedback experts, Spidergap offers a tailored approach, providing just the right level of involvement to suit each client's needs. No matter the challenge, clients can trust that they have a dedicated partner to support them every step of the way. With more than one hundred reviews, Spidergap is rated 4.9/5 for its customer support.
· Employee-friendly Reports
Spidergap’s feedback reports are easy for the employee to read and understand; helping them create an action plan to develop and improve their skills and behaviors. Organizations can use feedback to evaluate and improve performance and effectiveness at all levels.
Key benefits of using Spidergap 360 Feedback
Spidergap 360 Feedback’s user interface
Spidergap 360 Feedback pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.6
Ease of use
4.8
Customer support
4.9
Reviews sentiment
What do users say about Spidergap 360 Feedback?
We also use it for mini 360s (aka Pulse Surveys to track progress), works perfectly for that, and the reporting can be customized to make sense for the use case. While we can't use this optional feature (see below), the ability for the person receiving feedback to select their raters through the system, click a button and have their supervisor review and make edits or approve, is an extremely great and time-saving feature, primarily for HR leaders who are running internal 360s.
Select to learn more
Who uses Spidergap 360 Feedback?
Based on 116 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Spidergap 360 Feedback's key features
Most critical features, based on insights from Spidergap 360 Feedback users:
All Spidergap 360 Feedback features
Features rating:
Spidergap 360 Feedback alternatives
Spidergap 360 Feedback
Starting from
1099
One-time payment
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Spidergap 360 Feedback pricing
Value for money rating:
Starting from
1099
One-time payment
Flat Rate
User opinions about Spidergap 360 Feedback price and value
Value for money rating:
To see what individual users think of Spidergap 360 Feedback's price and value, check out the review snippets below.
Verified reviewer
Anonymity request
Ian C.
Director
Spidergap 360 Feedback integrations (2)
Top integrations
Spidergap 360 Feedback customer support
What do users say about Spidergap 360 Feedback customer support?
Customer support rating:
We analyzed 49 verified user reviews to identify positive and negative aspects of Spidergap 360 Feedback customer support.
Widespread user sentiment highlights Spidergap's customer support as fast, friendly, and consistently responsive.
A fair number of users found the support team knowledgeable, patient, and eager to resolve even complex or minor issues.
Multiple users appreciated the ease of contacting support, noting availability via various channels and prompt replies.
A portion of reviewers emphasized that support was crucial in helping them navigate challenges and ensured successful implementation.
Support options
Training options
To see what individual users say about Spidergap 360 Feedback's customer support, check out the review snippets below.
“Their pricing is fair and transparent and, perhaps most important of all, their customer service and technical support have been outstanding - very fast response times coupled with a 'nothing is too much trouble' attitude has secured Spidergap a place as one of our trusted suppliers.”
Debbie S.
Director
“What I liked most was the friendliness, technical expertise and prompt service from the Customer Service team - they really want to help and clarified even the smallest of doubts.”
Girish M.
“On the rare occasion that we need assistance, the customer service has been prompt and extremely helpful. Although we are still new to the tool, we have not had issues or seen any downside.”
Sherrie R.
Spidergap 360 Feedback FAQs
Spidergap 360 Feedback has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Spidergap 360 Feedback support?
Spidergap 360 Feedback supports the following languages:
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Greek, Hungarian, Irish, Italian, Japanese, Korean, Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Spanish, Thai
Q. Does Spidergap 360 Feedback support mobile devices?
Spidergap 360 Feedback supports the following devices:
Android, iPad, iPhone
Q. Does Spidergap 360 Feedback offer an API?
Yes, Spidergap 360 Feedback has an API available for use.
Q. What level of support does Spidergap 360 Feedback offer?
Spidergap 360 Feedback offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Phone Support
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