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WhenToWork Logo
WhenToWork
4.5
(107)

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Online employee scheduling with native mobile apps

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(2)

WhenToWork Pricing, Features, Reviews and Alternatives

WhenToWork product overview

Price starts from

16

Per month

Flat Rate

What is WhenToWork?

WhenToWork is an online employee scheduling solution which enables businesses of all sizes to schedule employee shifts manually or automatically, and allows employees to view their schedules, swap shifts, request time off, and more.

Key benefits of using WhenToWork

  • Schedules can be viewed in calendar, list, graphical, and chart formats, with hourly, daily, weekly, multi-week, and monthly display options, and listing by time, position, or employee.

  • Users can view which employees have seen and confirmed receipt of their schedules.

  • Shifts can be rescheduled or copied by dragging-and-dropping, with notifications sent automatically to employees to inform them of changes, and unassigned shifts can be added to the tradeboard for employees to sign up for.

  • Calendar sync allows users to view schedules in Microsoft Outlook, Google Calendar, and on their phones.

  • When creating schedules, AutoFill automatically honors maximum shifts and hours per day or week, minimum breaks between shifts, approved time off, and employee availability, and can be set to fill shifts based on employee skill or work time preferences, seniority, and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Email/Help Desk
    Knowledge Base
    FAQs/Forum

    Training options

    Documentation
    Videos

    WhenToWork pricing information

    Value for money

    4.5

    /5

    107

    Starting from

    16

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    WhenToWork features

    Functionality

    4.3

    /5

    107

    Total features

    51

    4 categories

    Most valued features by users

    Activity Dashboard
    Reporting & Statistics
    Self Service Portal
    Third Party Integrations
    Alerts/Notifications
    Employee Database
    Customizable Reports
    Data Import/Export

    WhenToWork users reviews

    Overall Rating

    4.5

    /5

    107

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.62/10
    Rating distribution

    5

    4

    3

    2

    1

    63

    33

    7

    4

    0

    Pros
    The user interface improved while I used it and I liked the visualization to help with scheduling. It allowed for you to paint the different priorities which was very helpful.
    The pricing structure is very friendly and very affordable for businesses. For teams that have at least 20 employees and are shift based and have trades, this tool is a dream come true.
    It's great because they have an app and you can also access it via a website, and the app is user friendly.
    Cons
    It randomly signs me out frequently and it's a bit annoying to have to log back in.
    Getting set up on the program is a bit confusing.
    No automatic book on/off. No automatic alerts when someone isnt on shift.

    Overall rating contenders

    AvatarImg
    AvatarImg

    Greg G.

    Operations Fellow

    Higher Education, 1,001-5,000 employees

    Review source

    Overall Rating

    It's an Ugly Scheduling Tool that works rather well

    Reviewed a year ago

    Transcript

    Greg: Hey, my name is Greg, I'm a lifeguard and I give WhenToWork three out of five stars. For more reviews...

    AR
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    Anonymous Reviewer

    Verified reviewer

    Recreational Facilities and Services, 501-1,000 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great for Scheduling and Communication!

    Reviewed 3 years ago

    Pretty positive, very user-friendly and though it doesn't have a ton of extra features it does exactly what we need it to do.

    Pros

    This product makes it easy to communicate schedules, open shifts, and any changes to the schedule without having to send a million emails.

    Cons

    Setting up and changes schedules can be tedious and can take a lot of steps.

    AR
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    Anonymous Reviewer

    Verified reviewer

    Hospital & Health Care, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Great value, limited capabilities

    Reviewed 4 years ago
    Pros

    For the WhentoWork price point, there is little better. It serves all the most basic scheduling capabilities at a price point I have yet to see elsewhere on the market. I can generate decent reports and overall gets the job done.

    Cons

    There are many features I would like to see that I know I will never because of the current price point which I understand. Some include: Templates for New Employee's shift Eligibility. I have to check each box an employee is eligible for EVERY single time I onboard. This increases the probability of human error substantial. No csv import for schedule. We used an alternative scheduling software because the abilities of WhenToWork were limited. However we had to manually input them into WhenToWork because they lack any mass-import system.

    AB
    AvatarImg

    Aidan B.

    Security and Investigations, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Simple, Basic - Has never changed with the ages

    Reviewed 2 years ago

    Simple, low quality we long outgrew this

    Pros

    Simple - Effective scheduling software - Nothing more

    Cons

    Has never evolved with the ages, there is so many ways this can increase/improve App doesnt do enough Website does everything No automatic book on/off No automatic alerts when someone isnt on shift No automation at all

    AR
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    Anonymous Reviewer

    Verified reviewer

    Leisure, Travel & Tourism, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    This is a wonderful tool for employee scheduling!

    Reviewed 4 years ago
    Pros

    We have been using this for years now and it is an invaluable tool. The employees are able to log in themselves to view schedules, request time off, send messages, etc. It has saved us countless hours of work and paper!

    Cons

    There really is not anything negative to be said about this software

    AR
    AvatarImg

    Anonymous Reviewer

    Verified reviewer

    51-200 employees

    Used weekly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    WhenToWork works, but isn't visually ideal

    Reviewed 5 years ago
    Pros

    I used WhenToWork while working in retail as an employee, so my experience with the product comes primarily from being a user, rather than a scheduling manager. I appreciated the ability to login from anywhere to see upcoming shifts - there's no reason why anyone should lack the ability to check their schedule online today. I also like the automatic notification to email whenever a new schedule is posted.

    Cons

    Much like any employee scheduling platform, it is only as successful as the individuals managing it. I found the tradeboard feature to be clunky and usually did not solve the problem of employees needing to trade shifts. Additionally, it was difficult to determine how to trade shifts when that needed to happen - would a manager need to provide approval or not?

    WhenToWork FAQs

    Q. What type of pricing plans does WhenToWork offer?

    WhenToWork has the following pricing plans:
    Starting from: $16.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of WhenToWork?

    WhenToWork has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    See alternatives

    Q. What languages does WhenToWork support?

    WhenToWork supports the following languages:
    English

    See alternatives

    Q. Does WhenToWork support mobile devices?

    WhenToWork supports the following devices:
    Android, iPad, iPhone

    See alternatives

    Q. Does WhenToWork offer an API?

    No, WhenToWork does not have an API available.

    See alternatives

    Q. What level of support does WhenToWork offer?

    WhenToWork offers the following support options:
    24/7 (Live rep), Email/Help Desk, Knowledge Base, FAQs/Forum

    See alternatives

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