Arborgold Reviews - Pros & Cons, Ratings & more

Service Fusion

ServiceTitan

RealGreen

SingleOps

QuickBooks Enterprise

BOSSDesk

From estimating to invoicing, Arborgold's full-service business management software for tree, lawn & landscape companies is designed to organize your customer data, increase your close ratio, and streamline your operations so you can increase sales and reduce costs. 

Arborgold

Android

Web-based

iPad

iPhone

Customer service is excellent. Great response time and very helpful creating templates and answering questions.

Administrative Assistant

I enjoy working with this software for how easy it is to use. Very user friendly and if not their customer service is very attentive and helpful.

President

Excellent Communication capabilities from the phone center to the invoicing. Excellent customer support.

Owner

The ability to use multi-day projects. The SCM is great, and this really helps with our inventory counts.

Office Manager

Everything, every command, took multiple clicks, forever to refresh, just poor design and half the time I was on the phone with support for the same problems over and over again.

Outside accountant

The team is always courteous and patient and provides good customer support very helpful and I always get the problem solved quickly.

owner

Our best Organization tool has just became our best PPE tool in this new time.

Customer support is quick to offer advice, solutions, or changes to improve functionality. Frequent updates and training videos are helpful to learn the variety of features.

The 'costing' system is awesome. If you know your breakeven point the costing system will show you instantly where you are financially.

General Manager

Love having everything organized and easily accessible.

The biggest complaint I have is not being able to any invoicing, accounting, deposits from Mobile Estimator.

The software is easy to use and works great for our busy Tree removal and trimming company.

Gave Arbor about 5 years while the used my buisness to beta test their flawed software. Could not have been a bigger waste of time.

I do not like change so when they push out an update- seems a bit too much. Small change is good but the latest update was way to much for me.

Arborist

I was really stressing annual renewals this year and Arborgold was there to help. After watching a webinar I saw that they could provide the support I needed.

Solving problems exporting transactions into Qbooks.

QuickBooks Desktop

Service Autopilot

QuickBooks Online

Overall, the experience has been great. It's an easy program to learn and utilize exactly how you need it to work for you. Administratively I would recommend this product to other service providers.

Arborgold 10/10

Terrible. Customer service is a joke. Emails almost never get answered. When they do answer, it is clear they don’t understand the question.

Why you shouldn’t use ArborGold

We have had a great time with Arborgold. Not only does it help us work efficiently, it also has partners with other companies, that will give you a discount if you need their services. For example, we received a discount when setting up our collections service, because we use Arborgold.

Pleased With a Software Specific to Landscapers

Arborgold Review

Would NOT reccomend

Arborgold is the best

Amazing

Thank you Salma for your review! We appreciate all feedback. We're so happy Arborgold is helping your tree care business effectively manage day to day operations! 

Exceptional Customer Support

Thank you for your positive review, Gabriel! We appreciate your great feedback about our support team. We're so happy Arborgold is helping you manage your business.

My experience with AG depends on the day. I do not like change so when they push out an update- seems a bit too much. Small change is good but the latest update was way to much for me. 

[SENSITIVE CONTENT HIDDEN] is always so Helpful!

Annual Renewals

During the times where I had run into those learning curves, someone from their amazing staff was right there to help me. (Sensitive Content Hidden), you all are awesome!

Arborgold is definitely worth the money  

Very good. We are happy with this service. 

Positive

The customer service is exceptional.  They are all very helpful, just what you want in a software company.  If you've ever had a bad experience with a software company, you know what I'm talking about!

Arborgold 

Thank you Curby for your review! We appreciate all feedback. We're so happy Arborgold is helping you effectively manage your business!

Has helped streamline the work day and communications between the office and the folks out in the field. Anytime I have run into an issue customer support has been quick to help and easy to contact. They also seem to genuinely care about keeping your business running smoothly.

Personal Experience - Use of Arborgold and Contact with Support

Changed our business!

powerful tool with best customer service

Arborgold has always been First Class in every opportunity we’ve had to interact with each other. They are tech support staff who I get to speak to the most offers second to none customer service with lightning fast responses to all my questions. Arborgold understands the value of a customer.

First Class Service.

John thanks so much for your positive feedback! We really appreciate you and Rick's Plant Health care. Here's the great news... MobileEstimator is currently under technical development review, so there will be more features, including accounting and invoicing enhancements, arriving throughout this year.

Been with arborgold for about 11 years now and the customer service has been awesome.  

Reps is AWESOME

A complete picture of my operation. The 'costing' system is awesome. If you know your breakeven point the costing system will show you instantly where you are financially.

Arborgold Rocks!

Thank you Pete for your great review! We appreciate all feedback. We're so happy Arborgold is helping you effectively manage your business. Regarding Mobile Crew, I've passed on your comments and suggestion to our product development team for additional follow up. Please keep an eye out for more information on mobile app updates as we're adding new features and enhancements almost quarterly!

Highly Recommend This Softwar

Very few, spent much time customising and found it slow.

Has Great Functionality But Is So Slow

On behalf of all of us here at Arborgold, we¿re sorry Arborgold didn¿t meet your expectations. When reviewing your training and support records, we didn¿t see any feedback or issues reported. Given the opportunity we could have helped to diagnose the speed issue. There are several variables that can affect speed, for example, internet connection, local memory on your machine for browser caching etc.  Regarding the personalization of emails, Arborgold does have the ability to auto insert first name, last name or company name in your emails. Lastly, regarding the one line for description, you can click the + symbol to see larger text areas for unlimited service notes and work order notes.  Arborgold features for the tree, lawn & landscape industry set us apart from other, more generic field service software. As your needs change I hope you¿ll return back for a chance to experience Arborgold once again and we can diagnose any issue you¿re having or questions on software features. 

It's a very expensive software, maybe for a small tree or landscape company it would work but for us not cost effective.

Way too slow to be productive...

 As the owner of a tree service with about 15 full-time year-round employees Sprout was literally an answer to my prayers.  We had been using another arbor cultural software for the last nine months, it was confusing, complete overkill, and the only one in the office that knew how to use even 1% of it was the office manager.   The mobile app, and field estimating part of the software was completely unusable. because of this we had developed a weird computer/paper filing system.  When we received the invitation to be the beta-testers for sSprout, I jumped on it, even though my office manager was very nervous. We had probably spent four months trying figure how to use our old software. Literally, in two days we were fairly comfortable with the Sprout software. The dashboard is a great jumping off spot, the mobile estimator part of the program is simple and doesn't require a special app to use, and the crew scheduler/job scheduler is intuitive,  drag and drop simple.  I had looked at probably every piece of software for the arbor cultural care industry. Before sprout, everything was confusing and seemed fairly difficult to integrate into our existing system.   This software is perfect! It has a very competitive price point, very clean and simple interface and set up, which makes it easy to integrate and train employees on,  and gives us all of the basic stuff that we need to run every aspect of our company right off the bat, including all of your basic A/R reports, without a lot of confusing extras.   My understanding is that they will be adding add-ons for purchase if you decide you want some of the flowery extras. But, from my perspective, this is the first software I have ever used that was designed to impress an arborist, and not another computer programmer.  With most software programs we have used, we probably use about 10% of what it's capable of  and the rest of the software just sits there unused because we have no idea what to do with it. With Sprout, we use probably 90% of its functionality on any given day and  that is an incredibly empowering feeling, to be able to master, in its entirety, a software program in a short period of time is probably the dream of every owner and office manager in the world.   In short, this software is designed to be easy enough to integrate  even if you are running your  entire company from the dashboard of your pick up truck or the comfort of your kitchen table.

 The best balance of simplicity, full functionality, and cost I've ever seen! 

Gave Arbor about 5 years while the used my buisness to beta test their flawed software.  Could not have been a bigger waste of time.  Everything, every command, took multiple clicks, forever to refresh, just poor design and half the time I was on the phone with support for the same problems over and over again.  It was very expensive and they were always changing it.  again, get the product together before you sell it.  Improvements were constantly promised but were never really delivered when you compare this to other programs.  We don't have time to relearn everything every time you update.  It is just a slow program.  We switched to LMN and feel positively SAVED from Arbor Gold despair.   Much more intuitive and speed and ease of use is incredible.  And it does more!  I gave way too much of my time to this inferior program.  

Slow Slow Slow Software.

Mary we're very sorry you weren't completely satisfied. Our records show that you came on board with us when we had our desktop installation Windows product, and then you migrated to Arborgold Cloud. Over the lifespan of your 5 year relationship with our products, we can see only six support tickets on file in the last two and a half years that you used Arborgold Cloud. None of the six support tickets were related to the speed of the cloud software. We do thank you for the 5 star rating on our support team.  If they were made aware of any speed concerns they could have helped troubleshoot by running diagnostics tests. Low bandwidth, firewalls, internal networks, browsers etc can all impact speed performance. Again, we're sorry we couldn't have helped you troubleshoot your speed issue. We wish you the best that business growth can bring.

If you're looking for a full CRM software, that's specific to the Green Industry, Arborgold is the answer.  
There are several software providers out there, that perhaps know how to write software, but none of them actually know anything about the Green Industry.  Most of what we found was a generic "any kind of service company" software, but all service industries and their corresponding challenges are a little different.  Arborgold knows our industry from years of practical hands on experience in the Green Industry, and it really does show in how it functions.  

If you want to take your business to the next level, and can't seem to do it on your own, you NEED Arborgold.  

- Are you tired of spending money to generate leads to get the phone to ring, to only lose the message and forget to call them back?
- Do you need help following up on bids you gave to a customer?  How about automatically following up with them, without you having to remember to do it?
- Do you want to give your customers the ability to pay you instantly without having to call your office to make a payment?
- Do you struggle with trying to schedule your production and work orders?  <-- Are you still using Excel or some huge list for this?
- How many hours a month do you spend on invoicing your customers?  What if I told you it would only take you 5 minutes a month?

If you said Yes to any of these, then Arborgold will absolutely be able to help you take your business to the next level, and help you keep your sanity in the process.  

It may be a monthly cost to use Arborgold, but we'll be with them for years to come.

I also can't say enough about the entire staff at Arborgold. They  genuinely want to help you succeed, and that is something you just can't find anywhere else that writes and supports software.

True Customer Relationship Management Software

Arborgold Review: Happy with Arborgold over 4 Years!

Kaity:                                                 I'm Kaity. I'm the general manager at A&E Tree Experts, a small tree company, and we give Arborgold five stars.
                                                       Before we had Arborgold, we were basically just doing all of our proposals in Word, which is fine, but we like Arborgold because you can put the templates in and then they automatically pop up. If you use Word, you have to type it in every single time. And then we were also using QuickBooks for invoicing, but Arborgold is a lot easier.
                                                       We looked at a few softwares and it just seemed to be the most user-friendly.
                                                       It was pretty easy. We had a lot of help. They have really good customer service, so they helped put the templates in so we could get it going. And then the first year we did it, I went to a class, like the Arborgold Yearly Symposium, and that helped a lot, too. And then once you get the hang of it, we're not computer people, and everyone at work can use it, so that's saying a lot.
                                                       If you want to start with Arborgold, I would just contact Arborgold. They have a really good customer service team. They'll get you set up and you can use it however you want. There's different levels and they'll get it set up and it'll be going smooth as soon as you know it.

Arborgold Reviews

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