ezyVet Reviews

The thing I like the most about this software is the ability to edit most anything you need to fit your practice needs. For example when adding an appointment to the schedule, you can set up the appointment to start billing for that type of exam. Traditionally, when a Technician or Assistant loads an exam room and takes history, this software allows you to create "Clinical Templates" that you can name...

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The only thing that really isn't so easy to use for us is the reminder card system. It took us a while to understand how to set them up to generate correctly. The true downside is I have to print them out and mail the post cards myself daily. No one has integrated yet to do your postcards for reminders. This isn't a big deal in the grand scheme of things. As a side note the software does allow you to easily email reminders but our client base really likes the post card method. Also, occasionally ezyVet has to merge servers and the software will be unusable for about 10 minuets while this occurs.

Thanks for the great review, Alexis, glad to hear the Clinical Templates are helping improve efficiency in your hospital! Regarding the reminder cards, this is something that many ezyVet users like yourself have requested, and we have already started working on an integration for postcards.

Finding diagnostic results for a particular visit. Having sections in the patient record so you can jump there when needed.

It seems almost every part of patient care besides billing takes multiple steps. Very few tasks can be completes in just 1 step

Hi Serena, Thanks for your review, it means a lot and helps us to know what changes our customers are interested in seeing! I'm glad that you have found our patient record sections helpful, as well as our finance tracking options. I will pass your feedback around finding ezyVet to involve too many steps along to our Product team to take into consideration as we continue to develop and grow. Thanks again, the ezyVet Team

Cloud based and their fluff up talk about how they are staying in front of the market place, customer support, ease of use, etc.

Everything. False promises of being a easy software to integrate with other software providers using their API integration. They are very restrictive on who they will actually integrate with, they hold your database hostage. Customer support is awful, most of the ones you talk to is there first day with no training. Wellness plan management is a nightmare. This list could go on and on. Stay away.

Hi David, We are sorry to hear you haven't had a great experience. With regards to your data, you can export it directly from ezyVet any time using the Records Export tool (Admin section). Data sovereignty is vital and why our legal terms and conditions state that you own your data. Here are a couple of key reasons we have all integrations going through the API, rather than the database directly: Speed:...

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Ezyvet streamlines and automates a lot of items that aren't addressed in other software and takes a huge burden off the clinic staff so we can be much more functionally useful to patients.

There are some places where change logs aren't in place, in particular prescription requests that could be added for easier tracking. Also the memo system does leave something to be desired. There's a lot of instances of lost communications since the reply option doesn't actually group the messages, so we end up with a lot of redundancy in associates addressing issues or looking for answers that have already been resolved.

I like that the software is constantly changing and that most things can be customized for our needs.

ezyVet isn't able to configure some of the ways that I prefer to set up pricing. At times, I've needed to be a bit creative in order to price things how I would like while also keeping accurate inventory.

Thank you Shannon for your review! We strive to ensure that our software is being updated in ways that are most beneficial to our customers, so we are glad that you're finding our options in customization and remote payments helpful. Our product team is always looking for ways to improve our setup and functionality of pricing, so your feedback is very helpful. Please also feel free to reach out to our support team, who are available 24/7 for any help or tips on making ezyVet work best for you! Kind regards, The ezyVet team

Ease of use, ease of data back flow through 3rd party integration, easy of changing between Client/Patient/Financial/etc tabs, ease of reporting, ease of use of the records tab, & more!

This software is definitely geared toward small animal and in office use. If they want to attract more equine practice clients, they need to make changes (some I've explained previously & in this review).

Thanks for your awesome review Jerusha! We are very pleased to hear that ezyVet has made your day to day work flow much easier and faster to manage and you can now handle increased workloads. Once again thank you for taking the time to share your feedback. Cheers, Team ezyVet

How efficient it is. After implementing, we FELT the time save and how much easier it makes your processes.

How much set up on the front end it was. I understand though because part of what makes this software so great is how much works on the back end. However, in order for it to work well behind the scenes, it takes a lot of set up in the beginning.

Thanks for your great review, Marian. It's great to hear that you are enjoying all the functionality, which is helping increase efficiencies and help saving time for the clinic. We do appreciate it can be a big learning curve transitioning onto a new system, but we are glad to hear that hard work has really paid off. Once again thank you for taking the time to share your feedback. Cheers, Team ezyVet

We've enjoyed the most the fact that Ezyvet integrates so well into many of our existing systems and allows us to connect with our clients in new ways straight through the system without having to turn to a different software solution. Features such as texting messaging, emails, enhanced client portal with online booking, and the greater degree to which we have control over how communications are sent out to your clients have been welcome features.

Making the transition from Cornerstone has been difficult for staff because of the new aspect of determining at what level communications should be housed. It's a beneficial feature being able to house a communication at the client verus patient versus clinic record level but has slowed us down in the first 6 months post launch working through those challenges. Some of the information also converts in a less than ideal way from Cornerstone as attachments within Ezyvet.

I like that it’s intuitive, 100% cloud-based, has several integrations that we use daily and is constantly updating the functionality and ease of use. The reminder system and now added telemedicine functionality really set it apart. I also like that we can text clients and if they text back it goes directly into the clinical record. Several recommendations that we have suggested, they have implemented. I can also get a human being on the phone 24/7/365, which is unheard of for most EMRs. A+++

Occasional slowness and the number of communications that can be sent cap out at about 1 per every 15 seconds. For a company of almost 300 people who send thousands of reminders per day, it can cause a significant delay. The inability to trend blood values is also disappointing. Our previous software allowed us to do it, but ezyVet can’t at this time. The reporting functionalist also leaves a lot to be desired, but they are working on improving that as well. You can’t data mine very easily. If a particular word is mentioned in a clinical record, there isn’t an easy way to find all of the records with that word unless you take the time to tag each record.

Thank your for your review Jayme. It's good to hear that you and the Veterinary Specialty Center team are getting value for the switch to ezyVet. Thank you too for the feedback around improvements we can make. I've shared it with the Product team and will get these features into the mix if they aren't already. Sincerely The ezyVet Team

There are so many features that I love about EzyVet. The seamless integration with Idexx has eliminated missed lab charges and results and the new integration with ReviewTree has been wonderful for collecting reviews for our clients. The capability to customize almost every aspect of the software allows me to produce templates for our doctors to be more efficient with their clinical records. our receptionists to provide catered documents for each client, and our techs to have charts that fit their needs and wants as well. Ezyvet is very easy to understand and learn and I have watched new employees become comfortable with its use in just a few days. On the administrative side every report and count I could want is available and my inventory is easily tracked.

Inital set up can be time consuming because you need to take the time to decide how you want to create your templates, documents, clinical records etc. The fact that everything is so customized is a blessing after everything is set-up but when you first start out its hard to know what you really want until you get to know the software and how you want to use it in your practice.

Thank you so much Kristen for such an incredible review! I have just shared it with the whole ezyVet team across three continents, and it's made a lot of people's day. Keep your ears open as we'll soon be rolling out some really exciting features that will further transform the way you run your business. Sincerely The ezyVet Team

Cloud-based, and (effectively) paperless medical record system, that allows access to all information in hospital, and remotely, but very securely. Very flexible and intuitive program that new employees seem to pick up reasonably quickly. Great integration with complementary software programs and companies, allowing easy transfer of information and excellent fee capture. Responsive customer support.

Like any software there are always minor features or customization that would be useful in our particular practice, but are not possible as they would disrupt essential features for other clinics. That said, ezyet is far more individually customizable than any other program I am aware of, so this criticism is simply the nature of any program that serves more than one individual hospital. The ezyVet customer support team are very open to feature suggestions and requests, and aim to incorporate them whenever possible. Occasionally bugs appear following rollout of a new software release, though these are rare, almost always minor, and rapidly rectified. These are far outweighed by the constant improvements and automatic updates in the program provided frequently as part of being a customer.

Thanks for your great review, Michael. We love hearing feedback on how user-friendly the software is for all new staff to learn and that you love our key integrated partners and the level of customer support we provide! We understand that we don't always have the features that each practice needs just yet, however, we love hearing feedback and ideas. This means we can ensure we're building the right features that solve our customer's pain points and that our road map aligns with what matters most to our customers. Once again thank you for taking the time to share your feedback.

Cloud-based, no server and you can log in anywhere. Very easy to use, most team members become competent within a week.

This is a hard one as I do not really have anything I don't like. I will say that there can be bug issues as with any program. However, support and developers are always ready and willing to fix the issues identified in a timely manner.

Thank you for your kind review, Peggy. We are glad you and your team are enjoying working with ezyVet and look forward to improving your experience as we refine our software. Sincerely The ezyVet team

There is a lot of information that is available on each page. The tabs used for the organization of information and the relationship between tabs is excellent. With some learning it is possible to have the software automate many routine/repetitive steps when entering information in patient records and also when creating documents based on the records. It comes with several useful financial reports. It links with two common veterinary labs and also with a few large veterinary vendors. The product settings are very useful and well thought out and also the ability to automate billing of regularly performed procedures is great.

Periodically there will be an odd malfunction. The most recent one was due to a software update. However, they fixed the problem and the malfunction is gone. Although overall very powerful there are a few small features that are missing. If enough people request a feature, the company will try to add that feature.

Hello Kevin, Thank you very much for your great feedback. We're glad to hear that you and the team are making the most of ezyVet's automation and reporting capabilities. Do keep us in the loop on improvements you think should we should add. It's customer feedback like this that shapes ezyVet's upcoming iterations. Regards, the team at ezyVet

We really like the referrals letter. The way they look, how we are able to customize the letters. We also like the feature of sending records to rDVM's online portal via rVetLink. It is easy to use, once you get familiar with it

We wish everything had the "chains" to be able to get to the portal. Biggest example would be communications. We send everything to rDVM's and it would save so much time if we could just turn the "chains" green and they would send automatically. Also, there are several different spots to put the same information. Again this relates to communications. If everyone is not on the same page, communications can be put under different tabs and different spots within the same tab. And not all these areas communicate with one another so it can make it difficult to find communications

Overall I love the software, once we have customized it for what we need it helps myself and my team be more efficient, miss less charges, and have more detailed records. I am very pleased with the transition and feel that we made a great choice switching from IntraVet. I can easily access the software from anywhere, including my phone or tablet at home in a pinch and feel very comfortable with the security that they offer. We can easily email or text clients directly from the software, so it cuts down on time sucking procedures where we had to print items out, scan them and then email or fax to the client.

I have very few pet peeves, the biggest being that there is no "minimum" pricing for medications. This is problematic for many of our injectable medications and we had to create a lot of extra codes based on weight classes for certain meds to make sure that pricing was fair for all weight ranges. There has been a feature request for this since before we changed software and I do not feel that it would be hard to implement.

Hi Amanda, Thank you for your great feedback! We're happy to hear you've made a good transition from your previous software. We've looked into your "minimum" pricing concern and have added a guide to our knowledge base. We look forward to helping you grow so keep us in the loop on any other ways we can help! Regards, the team at ezyVet

After checking out several cloud-based softwares, traveling all over Arizona to see them all in action and doing all the demos... we finally decided on Ezyvet. We did not make the decision lightly as we have been down this road before only to be very disappointed in the software. I loved the ease of the training and how fast we all learned the system. This is our 3rd software change in 20 years and...

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There are a few minor difference in this software that we are not used to. There are some minor changes (or add ons) that I would suggest, however there is a place on the HELP tab where you can put in changes and have them voted on and possibly added. But nothing that I haven't been able to work through or find another way.

Thanks Ruby for your review! We love having you and the team at Kingman part of the ezyVet family. We are so happy to hear about all the things you are enjoying about ezyVet, especially after your disappointing journey with your previous software. Please do continue to use the feature request forum and send us your feedback for improvements.

I personally like how user-friendly and customizable it is. We are a small specialty practice that has been able to make the most out of the software to work well for us. It has been extremely easy to learn and train new staff to use. We have a variety of age groups and tech-savvy individuals in our practice and everyone has been able to pick it up quickly.

The most difficult part are the updates that happen overnight, and are not prepared for a different workflow. This happens rarely that a workflow is affected, but it always hits on those days where something is not going right. I always look ahead at updates to come, so we are often prepared for what may be different. It would just be nice to have a heads up on the date that the update will be happening. Our integration was intense. We started out with a difficult situation being a small business within another facility that previous shared a software system, so we needed to pull things out from that software and transfer over. However while it was difficult support was with us every step of the way, and helped have everything ready to go live.

Thanks for the great review, Melissa! It's great to hear, that you love how user-friendly and customizable ezyVet is! We understand that the onboarding process can be a challenging period, so we're glad that support and your implementor could help guide you through this process. We appreciate your feedback about updates and are always looking at ways we can improve how we communicate what changes are coming. Thanks again for your feedback and for sharing your pros and cons. Sincerely The ezyVet team

This product is cloud based, making it accessible from any computer or device with internet, WiFi, or data plan capabilities. We have had instances where we have lost internet, but I was able to access and use the program with ease via my iphone. I enjoy Ezyvet's text message communication capability. Any text communication is automatically entered in a client's communication log. Email is the same...

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First of all, price. Ezyvet is expensive. Be prepared to spend some money for this program. Also, the company is based out of New Zealand, so the time difference was a little inconvenient during the training process. Another thing to note is that this is a newer software, meaning that there are some features that do need improvement. Finally, there is no payment system intergrated with the software, meaning you must find a separate merchant service. This leaves room for error when entering payment amounts from Ezyvet into your credit card software.

Hi Gianna, Thank you for taking the time to post your feedback on our product! We have a fantastic new payment processing integration with PayJunction that you should check out - https://blog.ezyvet.com/integrated-payments-solution-with-payjunction. In addition, our Dallas office is now open, so we have trainers based in NZ, UK and US timezone! -The ezyVet team

1) UP TO DATE SOFTWARE WITH CUTTING EDGE TECH - some of my favorite easy to use features are: SOCs, master problems, automatic reminders, online booking. 2) USER FRIENDLY - it's easy to navigate! I LOVE the color coding and the tabs make navigating really easy and intuitive! 3) CLOUD BASED SOFTWARE - No more worrying about your servers going down, no more paper record keeping, convenience of logging...

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I LOOOVE THIS SOFTWARE - That said, there are a few things I'd love to see improvement on, but they're more development items. 1) Needing to constantly click the save and refresh buttons. It would be amazing if you guys could get to a point where it auto saves like google docs. :) 2) Not able to attach auto generated discharge summaries to automatic emails. 3) Online booking, it's amazing but it still needs minor improvement, which you guys already working on. THANK YOU!

Thanks for the review Gladys! Its always awesome to know that people are getting so much out of ezyVet.

EzyVet has improved our business with better management tools, giving us the opportunity to provide better customer service and increase our profitability. Being web based we have simple access from anywhere - at any time. We can monitor the day in real time and communicate with staff even when we are offsite. The integration with our suppliers makes ordering and receiving simple - and has refined...

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Printing through Adobe is a bit slow. It takes time to download each invoice/receipt and print a copy for Clients - perhaps 10-20 seconds.

Hi Roni, Thank you very much for taking the time to write this wonderful review. We are delighted to hear that ezyVet's automation and management tools are helping improve your business. In regards to the printing speed issues with Adobe, you can solve this by simply enabling google cloud print for one click printing. Our support team will reach out to see if you need any assistance setting this up. We look forward to assisting with future successes and business development for your clinic. The ezyVet team.

Reminder system and appointments are easy to use and have a big impact. The e-bookings are great and are like having a virtual receptionist. I would like to see an integration with the ability to take payments upon the time that the client books an appointment with the client financial file also being updated.

Cost prohibitive with adding users. I strongly feel that there should be a cap in regards to cost for the number of users that are using the system, especially when some users have to be entered as resources/providers. Frustrating when it comes to planning guides as it tends to remove planning guides when an appointment resource is adjusted manually. Reporting for third party integrations should be allocated to each division and not lumped into one report. For Example, Mercks parasite prevention report.

We are still in the setup phase of transferring to ezyVet. The process is very meticulous and well thought out. Most other companies convert your data and that's it. It's up to you to train your staff and figure out how to set everything specific to your clinic. ezyVet takes all that uncertainty out of the equation from the beginning. They have a full list of all the tasks that need to be completed...

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It is so EXPENSIVE! I would say this is probably the largest con to ezyVet. If you're going to use the majority of the features and capabilities the software allows for, it is worth it. But if you're just going to use the basics, you may be financially better off going with another company. Also, the transition period is longer than most other companies (about 6 months compared to 1-2). This is largely due to the great detail and care they take to ensure everything is there and good to go from the start. So the timing is the trade-off on this aspect.

Hi Ktanaw, Thank you for your raving review, we are thrilled to hear your implementation is going well. We understand upfront costs can be hard for everyone but you can rest assure that it will be all worth it. Enjoy your beautiful veterinary software. The ezyVet team

I set up a new business from scratch so did not need to integrate with a previous business.I am a babyboomer so not naturally great with software but managed with help from the Ezyvet team to set up a good system. I like the fact that it is easy to attach photos of cases, records from other practices, and very easy to send tidy patient clinical summaries to referring vets. The billing templates are a big help as well to accurately charge for procedures without forgetting things. As with anything, the more you input into the system, the more you get out of it - but ezyvet has a lot of practical advantages over any other system I have used in the past. They also listen to input from users and upgrade/ improve constantly.

I don't have many negative issues with ezyvet- mostly it comes down to not having familiarized myself with everything that is available which is always an issue when one is busy.

Thank you for this lovely review, Jos. We really appreciate it! It's great to see that you are enjoying using ezyVet and finding that it is making your job easier. All the best, The ezyVet Team

There are many many more pros than cons. We would do this conversion again and again. It is cloud based!! We have enjoyed being at any computer or iPad and doing what we need to do. We are not tied down to the office anymore. I can leave the practice and then tap into the website when I need to update a record or check on something. The flexibility is limitless. So glad our future is here! The records...

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I do think the process of running/prepping for end of month and preparing statements has too many steps, but I have not run it yet so it may be because I am not comfortable with the process...TBD. The SOCs are great, however the term treatment is automatically added and is confusing to clients during written communication. The support is fast and good most of the time, however we have had some issues with scheduling webinars and either running out of time or the time change is off. It is awesome that screen shots are easily generated when you have a question when in use and can send to them immediately - however the turn around can be slow at times.

We love how easy it is to perform the primary functions. Customer support is another huge plus. They are easy to get a hold of and can remote into your computer to help resolve questions.

Going live with ezyVet definitely hindered the day-to-day operations that week. There is plenty of training and preparation beforehand but only hands-on experience can prepare you for actually putting it to use. Fortunately, you have plenty of support and the software is easy to learn.

Hi David, Thank you so much for your feedback and support of ezyVet, it means a lot to us! We are so glad we are able to support your clinic and that you have found our support team helpful! Kind regards, The ezyVet team