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FileTrac Logo

FileTrac

5.0
(27)

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Claims management system & adjusting software

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(5)

FileTrac Features

Features Summary

Functionality

5.0

/5

27

Total features

29

2 categories

FileTrac features

API
Accounting Integration
Activity Dashboard
Alerts/Notifications
Billing & Invoicing
Case Management
Claims Adjuster Management
Claims Management

Common features of Insurance software

API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Audit Trail
Calendar Management

Price starts from

175

Per month

Usage Based

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

5.0

/5

27

Price starts from

175

Per month

learn more

Total Features

29

Unique features

  • Claims Adjuster Management

  • Task Scheduling

  • Customer Management

  • Case Management

Functionality

4.5

/5

214

Price starts from

ic-pricetag

No pricing info

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Total Features

80

Features in Common

22

Unique features

  • Insurance Rating

  • SMS Messaging

  • Life & Health

  • SSL Security

Functionality

4.7

/5

147

Price starts from

79

/user

Per month

visit website

Total Features

20

Features in Common

11

Unique features

  • Insurance Policy Management

  • Life & Health

  • Task Management

  • Contact Management

Common FileTrac comparisons

FileTrac logo
Claimable logo
FileTracvsClaimable
FileTrac logo
Guidewire logo
FileTracvsGuidewire
FileTrac logo
VBASoftware logo
FileTracvsVBASoftware

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Essential to my business

Reviewed 4 years ago

I bought my company (one man shop) in 2007 and immediately began looking for a Claims Management System. At that time I had over 23 years on the carrier side and had been involved in developing several claims systems, so I knew what I was looking for. Finding File Trac and working with the File Trac team has been instrumental in helping my company grow from a one man /one city operation into a 14 state Regional Adjusting Firm.

Pros

It's a great communication portal. All data for all claim assignments is one place. Extremely user friendly, very logical work flow. Able to do all billing and calculate Adjusters pay outs in the same software.

Cons

Some of the user rights/authorities tools need additional development. File Trac implement development changes without communicating the enhancements

Vendor response

Thank you so much Chuck. Your belief in us and FileTrac makes all the difference. We will always be here for you and we appreciate your input. Know that we are always working to improve and this year there will be some great enhancements. Looking forward to seeing you at the NAIIA conf.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A fully integrated immersive Claims Management System.

Reviewed 2 years ago

In 10+ yeas of use, we have never had an issue or downtime and at the end of the day, we just want to close claims so more are coming in. So bottom line, they are only an assistance to our end goal not a hinderance or even a second thought in an already busy day.

Pros

It is easy to use, easy to roll out, don't have to train any employees on use due to the user experience being self explanatory. The software has bridges that integrates with all the various software we use regardless of the carrier. So with Symbility all the claims come in via the Symbility bridge so there is no time consuming setup process for each claim, can assign them all out via a map via by...

Cons

It was that there were some automation concepts we needed it didn't have but then it turns out, they did have them just had to setup differently and the ones it didn't they made for us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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FileTrac - Hands down one of the best decisions I've made for my company

Reviewed 4 years ago

I have utilized the FileTrac claims management system in my offices for over 10 years. I reviewed/researched other products prior to implementing FileTrac. None of the other products compared to FileTrac’s features and benefits. If you are considering a fully capable claims management system, I highly recommend you start with FileTrac. You will not be disappointed.

Pros

• Intuitive & Easy to Use • Affordable – No upfront costs or fees. Unlimited users/locations at no additional cost. Only cost is a one time fee per claim that is very affordable. The cost is easily recouped in gained efficiencies. • Scalable • FileTrac is a Progressive & Forward-Thinking company that adds new features and benefits often. • Full and easy integration with other platforms such as...

Cons

There really isn't anything negative I can say.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A long time FileTrac user. I highly recommend FileTrac.

Reviewed 2 years ago
Pros

First and foremost I'd say the customer service and support. I would like this to be a thank you to all of the people that have helped us over the years. The software is easy to use, new users are able to get up and running in no time. While the software is easy to use it is extremely robust. It has improved our productivity exponentially. The communication and diary tools in FileTrac are the best...

Cons

FileTrac adds features regularly. In fact they are in the midst of a comprehensive and exciting update. Any cons that I could think of have been tackled over the years.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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FileTrac

Reviewed 2 years ago

I have been involved with FileTrac for over 10 years. They are customer oriented, service oriented, technologically current and forward thinking. Over the years I have developed a true friendship with [SENSITIVE CONTENT HIDDEN] and his team at FileTrac and would recommend this program without any reservation!

Pros

The ability to bulk dispatch using the mapping system and the ability to create your own reports based on our specific need. I am a big fan of their Customer Support Team. They are open minded and responsive to our needs regardless of the day or time of day you may be experiencing an issue. They are true partners!

Cons

I struggle to identify a negative to this CMS.

Vendor response

Pat - Can't thank you enough for your kind words. I look forward to working with you for many more years to come.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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FileTrac

Reviewed 2 years ago

Continuing to develop and create innovative solutions in a collaborative environment has proven to be essential with the ongoing development of product enhancements.

Pros

The software provided a platform to improve organization and efficiency at every level of the organization. The analytics available to the users as well as the simplicity of customization of the product provides systemic solutions scalability to meet the needs of organizations small and large.

Cons

The integration was relatively painless. Continuing dialogue assists with product enhancements to reduce the learning curve when enhancements are released.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Apple Adjusters FileTrac Testimonial

Reviewed 4 years ago

Apple Adjusters would not be the successful adjusting firm we are today without FileTrac. I have no hesitation to recommend FileTrac to anyone regardless of the size or complexity of your firm.

Pros

Apple Adjusters has experience with other claims management systems but none compare to FileTrac. Our new adjusters can learn to use Filetrac in a very short time. And our seasoned adjusters appreciate to ease of daily use. FileTrac is unequivocally the best claims management system available. The design is creative and highly useful. And the speed of service provided by the FileTrac team is second to none.

Cons

We would like FileTrac to have the capability to bridge with other FileTrac using companies in order to exchange assignments.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It helped our firm to grow its business

Reviewed 2 years ago

Our company has become better organized in tracking claim files, due dates, etc...with the usage of FileTrac. As we grow, and FileTrac grows, we are utilizing more of the system than when we first started using it.

Pros

We are able to quickly collect information on a claim when speaking to the insurance carrier or customer on the phone. I use the Multi-Criteria Search function several times a day.

Cons

Not all file documents are able to be uploaded to filetrac due to intergration issues. Most of the time, these are certain type of digital photography files.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Look No Further than FileTrac - Best Claims Management Software Out There. Period.

Reviewed 7 years ago

I researched all claims management software in detail and as a result decided to go with FileTrac about 6 years ago when we switched to a paperless system. We have processed thousands of claims since that date and I can assure you this is one of the most robust, user friendly and streamlined web-based programs available. This software has more than paid for itself in the form of reduced administrative...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Outstanding Product and Support

Reviewed 2 years ago
Pros

Over my career and I worked in a variety of claims management systems and roster platforms and FileTrac is better then most of the other systems. FileTrac is a fantastic option right off the shelf! The software already has most of the features would would like to see in a CMS without the high costs of a customized solution. The services and support are top notch! You can't go wrong with FileTrac.

Cons

FileTrac is constantly improving. I would like to see integrated website roster management and more customization with data fields to improve report to specific client needs. The good news is I already know they are working on those options.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Best of All-5 stars

Reviewed 8 years ago

Our company has utilized FileTrac for 9 years, FileTrac has allowed us to significantly increase our efficiency and timeliness in the processing of claim files and managing adjusters . Our company recently hired a new claims manager who has utilized multiple claims management systems during his career and he comments almost everyday how FileTrac is easier to use and allows him to preform better...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Best Claim Reporting Software

Reviewed 8 years ago

Our adjusters and supervisors love this system. It has levelled the playing field technologically by giving us the reporting and managment tools that we needed to compete with the larger adjusting companies. This system gives us the ultimate in accountability to our clients by allowing them to log into our system and check on the status of their claims. This reporting and management system has also given us the tools we need to seal the deal with prospective clients. We cannot say enough about how much we love the system. FileTrac is the most afforable, and dependable option available that we have found.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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We love FileTrac

Reviewed 7 years ago

FileTrac allows us to compete with the big boys in our market. Their diary system is second to none. The easy to use document management is superior. Their friendly support staff (which we rarely need) always cheerfully helps with our "user" errors.....

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Claim Management Software for Everybody

Reviewed 8 years ago

File Trac has allowed us to significantly increase our efficiency and timeliness in the processing of claim files. In the current atmosphere of metrics, File Trac gives it's users a distinct advantage over the competition.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Awesome Claims Management System

Reviewed 8 years ago

We began using FileTrac in 2009, and it has been heaven sent! User-friendly interface and combined many of our system. Definitely would recommend this system to a friend!

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Filetrac

Reviewed 8 years ago

This is a great program that has helped us tremendously in our claims management. It is a "5 star" program in every way and it significantly enhances our ability to process claims.

Pros

No pros were added to this review

Cons

No cons were added to this review