Neigbrs Reviews

The software works as described.Team walks you through the setup and address any concerns quickly.

No instructions makes it difficult to get everyone in the community up to speed.

Thanks for the wonderful review!

Our Board of Directors choose Neignrs for a number of reasons. We wanted a company that was not a "one man shop" knowing there is both strength and greater innovation in numbers. At the same time, we didn't want a company that was too large with a "one size fits all" or" this is our product; take it or leave it" mentality. Rather we wanted a company that offered a proven product yet with the flexibility...

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The "orange barrels" are both a Pro and a Con. It would have been nice, but unrealistic, to be able to select a product off of the shelf that met all of our needs at a price we could afford. But what I like least is the prominence and size of the Vinetum Neignrs advertising on our homepage.

Hi Bob, Thanks so much for your feedback!

I love the bets app. The tiles are much user friendly and easier to navigate.

i did not find anything I can find least about Neigbrs

Right now - absolutely nothing. The translation is horrendous and I am not getting correspondence in English. I do not have any complaints against [SENSITIVE CONTENT HIDDEN] or [SENSITIVE CONTENT HIDDEN].

IT DOESN'T WORK. IT IS ABSOLUTELY USELESS TO MY ASSOCIATION.

Hello Elizabeth, Thank you for sharing your feedback with us and while the website was technically sound, our support staff had placed a link incorrectly for the residents registration page (mistakes happen). However by the next business day, you had decided to look elsewhere. This could have been easily avoided. Please excuse our mistake and know you are always welcome to come back to Vinteum should another vendor not treat you with the support you deserve!

Neigbrs is a great tool for our HOA as well as our residents. It allows for easy communication and storage of documents. We highly recommend it for other HOAs.

There should be a mechanism that allows for deletions of residents and units when the property changes hands. While our customer service liaison responds to us very timely, it would be more expeditious to perform this function by ourselves.

Thanks for your kind review, Ellen!

The support staff is excellent. [SENSITIVE CONTENT] are wonderful to work with.

There isn't anything I don't like about the software.

Thanks for your review, Dianne!

Good applicability to us and usually responsive.

The app continues to be very weak, doesn't show resident contact info. I have commented on this multiple times and am disappointed that no action has been taken.

Hi Bob, Thanks for your review! We have app updates due to be released in May, so they should address your concerns.

This product is very comprehensive because it contains all the tools one would need to effectively manage a community of any size. Most importantly the system is extremely easy to use and very intuitive.

My only suggestion would be to include the entire notification system options at all levels of membership. This is an important feature.

Thank you, James! You can send texts, calls, and emails to all members :) If you have any questions, please do reach out to your account representative.

Our residents love the app feature and just improved communication overall. As a CAM I love the ability to track the notices and gauge the effectiveness of our communications!

Every once in a while the app will display prompts in Portuguese and I would like to see added feature for the Master Admins on the app.

Thank you for your feedback, Brie!

the user friendly functionality and extremely helpful customer service. the east of being able to schedule a face to face meeting with their representative.

The way users are registered to the site. Once the list of owner information is loaded into the system it cannot be updated automatically. This becomes a problem if the association doesn't have email addresses for each owner then it becomes a manual effort to update this information or we need to wait for owners to register. The system has a nice on screen way to register, however, it is an all or nothing. we will not be able to pre-load the system with the names, addresses, etc. of the owners and let them enter their email and info we may be missing.

Thanks for your feedback, Flo!

It was easy to notify subdivision residents of website and to use it for announcements. Great repository for documents.

Home page doesn’t reflect our subdivision and that really annoys me. I would like to send repeating notices but haven’t found a way.

Hi Jan, Thanks for your review! We're currently discussing changes we could make to the homepage, so there are improvements in the pipeline.

The people who work for the company or a great support system. So even people like myself who have great difficulty navigating, as I am not the most computer illiterate person in the world, our representative [SENSITIVE CONTENT] has been amazing, superior customer service, that makes all the difference

The only con I would say is that the system does not work 100% perfectly on the Apple mobile devices. Those are the only complaints we have gotten From our membership

I'm so pleased our support has made a difference. Thank you for your review!

Very easy to navigate through the software with multiple features.

I haven’t found anything that doesn’t work as expected and if I have any problems a quick call to support is all it takes.

Thanks for your kind review, Mark!

We had specific needs for communication and management. We didn't need some of the financial aspects, so we may implement those later.

Nothing. We like it the way it is. Any suggestions we would have are minor.

Hi Allan, Thanks so much for your kind review!

It is easy to use and easy to send out messages to our owners

A little difficult to add certain documenst

Hi Albert, Thank you for your review! I'm sorry to hear you find some documents difficult to add, have you checked out our help center https://vinteum.tawk.help/? It may help. Feel free to reach out to us, we're always happy to help!

The ability to contact owners in our HOA was the main feature that we were looking for. Neigbrs allows our HOA to contact owners in multiple ways (email/text even phone calls). Website for the HOA also allows us to post documents and information for our community.

Software is intuitive and easy to use. There are not any parts I like least.

Thank you, Robert!

Fairly easy to implement Good customer support

A little quirky Names listed alphabetically by first name instead of last name

Easy to install, offers some basic functionality.

Many features are lacking, not intuitive, customer support agent helpful but their 3rd party chat platform really sucks. Also, why Neigbrs? Even you didn't spell it correctly in this survey.

has most of the features we were looking for

because it is templated, not much room for customization

Thanks for your review, Nora!

I know when there is a package for me And what times I can book the tennis court and make a reservation.

Sometimes getting locked out site and if you are not tech savvy it can be difficult to use.

What I like the most about this software is the ease in which we can communicate with residents. Our association uses often the community notices and posts.

What we like the least is not being able to segment our communication. For example, if there is info related only to one building, we have to send to all residents.

Hi Lisa, We've now changed it so you can send segmented messages! Thanks for your feedback :)

intuitive and will help our community grow.

The User guide could be a little bit easier to understand for those that are not tech savvy.

Thank you for your feedback!

Very detailed and clear, Easy to use. Content was very useful.

It was very user friendly. I believe that all residents would find it useful.

Hi Bill, Thanks for your feedback!

It is very easy to use and to instruct others.

Customization of icons, i.e. not all properties are condos, etc.