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Novi AMS Pricing, Features, Reviews and Alternatives

Novi AMS product overview

Price starts from

$

685

/momonth
Flat Rate

What is Novi AMS?

Novi AMS is a cloud-based association management solution designed to help trade and hybrid organizations of all sizes automate processes related to dues management, event registration, accounting, and more. The platform includes a duplicate detection system, which organizes member information in a centralized database to prevent or merge identical entries.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
Phone Support
FAQs/Forum

Training options

Live Online
In Person
Documentation
Webinars
Videos

Novi AMS pricing information

Value for money

4.8

/5

70

Price starts from

$

685

/momonth
Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Novi AMS features

Functionality

4.7

/5

70
Total Features44 1 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
Third Party Integrations
API
Data Import/Export
Alerts/Notifications
Customizable Reports
Invoice Management

Functionality contenders

Novi AMS users reviews

Overall rating

4.9

/5

70

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.66/10
Rating distribution

5

4

3

2

1

60

10

0

0

0

Pros
The application is easy to learn, polished and user friendly, filled with fantastic features with more added regularly, and boasts a responsive and efficient support system.

JH

Jamie H.

There are several training opportunities, including an extremely comprehensive online help tool to help staff learn the system. Novi support staff are very responsive and helpful.

CS

Christy S.

Novi frees up our time to help focus more on growing our membership, and it also has great opportunities to create some non-dues revenue.

LM

Lindsey M.

Cons
Some of the features that have been requested are taking sometime to come out in the updates which can be frustrating.

KM

Kelly M.

Reports aren’t as easy to pull. Member management missing a few functions.

MM

Madeleine M.

Those two companies have large public profiles and many of our members have them blacklisted in their SPAM filters.

GH

Garnie H.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great AMS with better customer service

Reviewed 7 months ago

Novi's customer service and responsiveness are the best I've seen from a vendor. Our website and database are intuitive and easy to use, and the chat function for customer support is quick.

Pros

The learning curve is not steep, as it is with many other AMS/donor management systems, the controls are intuitive, and the customer services has been highly responsive.

Cons

I'd like to see a more robust email automation process, separate from the link to mailchimp or constant contact. I'd like for it send emails to members thanking them for payment on receipt. That said, my past requests have been taken into consideration and implemented, so I'm sure this will be added before long. Also, I did balk at the price-tag, at first, but it's worth every penny.

Vendor response

Ah, thanks Ben! Glad to hear it's worth every penny :) Thank you for the review.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A Powerful and Flexible Tool For Association Management

Reviewed 7 months ago

Exceptional! We couldn't have continued our business without their help! The Novi AMS team is extremely professional and quick to respond to any questions and assistance needed. They understood that we needed to implement their platform in a much shorter time than recommended and they helped and pushed us along the whole way to make sure we got it done in time. I could not be happier with our decision to go with Novi AMS and look forward to putting it to even better use now that we have time to evaluate and adjust our usage.

Pros

So many things to love about this software. The main dashboard gives you a very good overview of your membership every time you log in. The details can all be fined tuned to suit your needs very easily. Automation tools are excellent along with intelligent decisions on what to have built in to the software and what to integrate using other software. When using integrations, things work very smoothly...

Cons

As with all software, there are quirks that you need to learn about. Through no fault of Novi AMS itself, there are some things we had to find workarounds for because of the very specific needs of our organization. We also were put in a situation that gave us a very short time frame to learn, setup and launch the Novi AMS platform so a lot of the issues we experienced probably could have been avoided or smoothed out beforehand if we had the proper time to onboard the platform. The biggest issue we have is with the way Novi AMS recognizes or does not recognize users to log in or not. The good thing is that they are very responsive to any issues we bring up and are always available to help with workarounds, and updates to improve.

Vendor response

Thank you so much for the detailed review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Using Novi For a Couple of Years

Reviewed 7 months ago

We use NOVI for the PBAA day to day business such as accounting, events..etc. I enjoy that there are many options on Novi but some can be confusing. Before the last update I was unable to pull up a report of who had joined or dropped. This has been fixed as there is a simple click on button that says Add Report/Drop Report which is very helpful!!! To set this entire thing up a couple of years ago, it was a LONG process that requires lots of time. Now, having a few years under my belt, it has simplified. If you decide to use NOVI, during the set up make sure whoever is going to be using NOVI participates in the training/set up along with you-it makes things a lot easier in the long run. There are a lot of helpful articles if needed!

Pros

Lots of support from staff. Various categories.

Cons

Some features can be confusing or are not simplified.

Vendor response

Hi Sylvia! Thank you so much for the candid review and I'm glad to hear the new reporting feature has been helpful and much faster to pull.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Very pleased with Novi AMS

Reviewed 5 months ago

My task to find a new AMS for our association. I had a bunch of demos with various other AMS providers, but Novi was the best. Their presentation was not canned and spoke to my specific needs (like company membership versus individual, committee structures, dues structures, etc). Every one of our needs was met. The service is impeccable. They are polite, responsive, and VERY helpful. Just great folks. They really believe in their product.

Pros

There is a lot to like here. The demo was great, all my questions were understood and answered thoroughly. The on-boarding process was amazing, they walked us through everything and were VERY responsive. I was amazed at Novi's flexibility and they really shaped their platform to fit our needs. This enabled us to begin work right away after we finished setting everything up. Most amazingly, their top tier customer service continued AFTER the on-boarding process! [SENSITIVE CONTENT HIDDEN], from Novi, kept up with me and scheduled followup meetings to make sure everything easy was going well. The end result is that I would recommend Novi for any association. It is intuitive, but also very flexible. I could not be happier, it is a great value.

Cons

I am trying to think of something -- anything negative about Novi. I am drawing a blank. It was honestly that good. And I invite anyone reading this to contact me with questions.

Vendor response

Thank you for such a thoughtful review, Patrick! We are so glad to hear Novi is meeting your needs and that the customer support has been impeccable. I will share that with the team and your onboarding specialist!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Option for Association Management

Reviewed 7 months ago

We have used multiple association management software (AMS) programs over the last 20 years. None of them have everything, but Novi has been the most intuitive, the most responsive, and very straightforward for our members on the front end. Their web site template makes our site look very professional, and their customer support is amazing--it is not unusual for the company's [SENSITIVE CONTENT HIDDEN] to answer my support question--to me, a mark of a company that cares.

Pros

I was first attracted to this software because it was created by association professionals FOR association professionals. 2 years in, I still appreciate that, and it shows in the updates and new features they are always adding. One of the most effective tools for us is the direct sync with Constant Contact--so all my mailing lists on CC are automatically updated when we get a new member, or someone's address changes. Huge time saver for us.

Cons

The least "friendly" part of this software is the reporting tool. It is cumbersome to pick the fields and filters you need to pull the information you want. It isn't as helpful as reporting in other AMS programs I've used before. That being said, every time I have an issue with creating a report, the customer support helps me through it in no time at all--so the confusing nature of this one element is not anything that would keep me from choosing this again.

Vendor response

Thank you so much for the review, Jennifer! We look forward to many more years in partnership with VAM.

Novi AMS FAQs and common questions

Novi AMS has the following pricing plans:
Starting from: $685.00/month
Pricing model: Subscription


Novi AMS has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Novi AMS supports the following languages:
English


Yes, Novi AMS has an API available for use.


Novi AMS integrates with the following applications:
Higher Logic, Constant Contact, Google Analytics, QuickBooks Online Advanced, OpenWater, Mobilize, Twitter, Stripe, SendGrid, Wistia, Google AdWords, LiveChat, Facebook, QuickBooks Online, TextBox, QuickBooks Payments, Tizra, Mailchimp, Instagram, Google Maps, Docebo


Novi AMS offers the following support options:
Knowledge Base, Email/Help Desk, Chat, Phone Support, FAQs/Forum

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