Pet Sitter Plus Features

Pet Sitter Plus

Wed based software for dog walking & pet sitting businesses

4.88/5 (116 reviews)

Pet Sitter Plus Feature Summary

  • ACH payment processing
  • Client database
  • Client portal
  • Customer management
  • Customizable reporting
  • Customizable templates
  • Discount management
  • Electronic payments
  • Email confirmation
  • Email integration
  • Email invitations & reminders
  • Email templates
  • Employee management
  • Event scheduling
  • Facility management
  • Financial management
  • Follow-up scheduling
  • GPS
  • GPS check-in / check-out
  • GPS integration
  • Invoice management
  • Invoice processing
  • Job scheduling
  • Key management
  • Pet birthday tracking
  • Pet grooming
  • Photo management
  • Real time online appointments
  • Receipt processing
  • Records management
  • Recurring appointments
  • Recurring billing
  • Reporting & statistics
  • Resource management
  • Scheduling
  • Search functionality
  • Task scheduling
  • Team calendars
  • Time clock integration
  • Time tracking by client
  • Time tracking by project
  • Vacation / leave tracking
  • Veterinarian list maintenance
  • eReceipts

Competitor Feature Comparison

ACH Payment Processing
Alerts/Notifications
Appointment Management
Appointment Scheduling
Billing & Invoicing
Calendar Management
Client Management
Client Portal
Credit Card Processing
Customer Accounts
Customer Database
Customer Management
Customer Portal
Customizable Reports
Customizable Templates
Discount Management
Document Storage
Drag & Drop
Electronic Payments
Email Invitations & Reminders
Email Management
Email Templates
Employee Management
Event Scheduling
Financial Management
GPS
GPS Check-in / Check-out
Interaction Tracking
Invoice Management
Invoice Processing
Job Scheduling
Key Management
Leave Tracking
Project Time Tracking
Records Management
Recurring Appointments
Recurring/Subscription Billing
Reminders
Reporting & Statistics
Resource Management
Scheduling
Search/Filter
Staff Management
Task Scheduling
Team Calendars
Visit WebsiteCompare App
ACH Payment Processing
Alerts/Notifications
Appointment Management
Appointment Scheduling
Billing & Invoicing
Calendar Management
Client Management
Client Portal
Credit Card Processing
Customer Accounts
Customer Database
Customer Management
Customer Portal
Customizable Reports
Customizable Templates
Discount Management
Document Storage
Drag & Drop
Electronic Payments
Email Invitations & Reminders
Email Management
Email Templates
Employee Management
Event Scheduling
Financial Management
GPS
GPS Check-in / Check-out
Interaction Tracking
Invoice Management
Invoice Processing
Job Scheduling
Key Management
Leave Tracking
Project Time Tracking
Records Management
Recurring Appointments
Recurring/Subscription Billing
Reminders
Reporting & Statistics
Resource Management
Scheduling
Search/Filter
Staff Management
Task Scheduling
Team Calendars
Visit WebsiteCompare App
ACH Payment Processing
Alerts/Notifications
Appointment Management
Appointment Scheduling
Billing & Invoicing
Calendar Management
Client Management
Client Portal
Credit Card Processing
Customer Accounts
Customer Database
Customer Management
Customer Portal
Customizable Reports
Customizable Templates
Discount Management
Document Storage
Drag & Drop
Electronic Payments
Email Invitations & Reminders
Email Management
Email Templates
Employee Management
Event Scheduling
Financial Management
GPS
GPS Check-in / Check-out
Interaction Tracking
Invoice Management
Invoice Processing
Job Scheduling
Key Management
Leave Tracking
Project Time Tracking
Records Management
Recurring Appointments
Recurring/Subscription Billing
Reminders
Reporting & Statistics
Resource Management
Scheduling
Search/Filter
Staff Management
Task Scheduling
Team Calendars
Visit WebsiteCompare App

Pet Sitter Plus Feature Reviews

25 reviewers had the following to say about Pet Sitter Plus's features:

Anthony M.

Do yourself a favor - invest in Pet Sitter Plus

2016-08-09

Bulk invoicing, revenue & compensation reports, repeat services, invoicing, and my favorite - auto-generated custom email templates!

Pros

Ease of use including bulk invoicing, repeat services, client portal, mobile access, custom auto-generated emails, revenue reports show how much your making daily, weekly, monthly, and ytd depending on calendar view, payment processing with stripe integration, multiple free software coaching sessions via phone call from current industry professionals who own their pet care business and are powered by Pet Sitter Plus.

Cons

No calendar integration, no mobile 'app' only mobile website,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Pet Sitter Plus

I went from spending 10+ hours organizing schedules, and pseudo book keeping to literally less than 30 minutes one day a week to accomplish every part of my business.

Source: Capterra
Helpful?   Yes   No
Read more
Lesley R.

Pet Sitter Plus

2016-10-07

Scheduling is simple, multiple invoices can be created in seconds, my staff find it really simple to use and most importantly the customers love it.

Pros

The diary and scheduling, ease of use for both staff and customers, I can create multiple invoices in seconds and also receipt multiple payments, the customers can book their services online, the mobile interface is excellent for staff, the feedback reports for customers, excellent customer service and support.

Cons

There is nothing I don't like!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Pet Sitter Plus

I would highly recommend implementing Pet Sitter Plus to run your business and free up time for yourself that you are currently spending on admin tasks.

Source: Capterra
Helpful?   Yes   No

Response from Pet Software


Thank you Lesley for this wonderful review

Read more
Kelley C.

Pet Sitter Plus is easily the BEST thing that has happened to my business!

2018-01-17

Pros

I LOVE the ability to track EVERYTHING in one place (scheduling, account balances, invoicing, business expenses, compensation, etc.).

Cons

The only thing I wish the software offered was a full mobile app vs having to go into chrome and login to a mobile version of the site each time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Pet Software


Kelley, thank you very much for providing this great review of our software and for your feedback about additional features. I am happy to say that the app is well on the way.
Thanks again
Richard
Richard Booty
CEO
Pet Sitter Plus

Read more
Mike D.

Excellent core product and functionality for our growing pet sitting business

2017-05-05

Sitters love the mobile app, all the info they need is at their finger tips.

Pros

Whatever you need to do, it's very quick and easy to accomplish; from sending quotes, re-assigning pet sitters, changing client orders, real time payroll & reports and best of all the mobile app and client portal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pet Software


Hi Mike,

Thank you so much for taking the time to review our software. I remember helping you to get your business up and running on Pet Sitter Plus and it is a pleasure to hear that you still enjoy the benefits.

We hope you enjoy the next release due out very soon.

Thanks again

Richard Booty
CEO
Pet Sitter Plus.

Read more
Marie K.

Excellent! Looking forward to having Pet Sitter Software part of our team!!

2017-05-19

Tracking & schedule - HUGE!

Pros

We were able to set up and start using on day one for the field and invoicing. Thank you to the customer support staff for answering all our questions and ensuring we got the most out of the program.

Cons

Potential improvements would be to have the ability to add the pet's name to the invoices and to list business closed dates on the calendar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pet Software


Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated.

Thanks again

Richard
Richard Booty
CEO
Pet Sitter Plus

Read more
Nick O.

Just what I needed

2020-03-08

Free trial - excellent option to spend time figuring out if the system is for you. The customer service support you get is second to none!

Pros

The email templates are so so useful! The invoicing side of things is a breeze.

Cons

I don’t know how possible it is but automation for other payment services than Stripe would be great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pet Software


Thank you very much for providing this great review of our software and for your feedback about additional features. I am happy to say that most of the features you require is on the short term development list, and we will be in touch with you directly about PayPal as this is available to you to use.

Thanks again

Richard
Richard Booty
CEO
Pet Sitter Plus

Read more
Nicole M.

PSP has made my daily life so much easier And organized

2018-01-19

Pros

Makes invoicing so easy.

Cons

Need a mobile app with all admin functions Option to pay through PayPal GPS tracking for clients

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Pet Software


Thank you Nicole so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated.
Thanks again
Richard
Richard Booty
CEO
Pet Sitter Plus

Read more
Wendy T.

Great Business Tool for Pet Sitters!

2017-01-04

I look forward to growing my business doing what I enjoy, working with pets while minimizing the time it takes to manage the scheduling and billing of my business by using Pet Sitter Plus.

Pros

Pet Sitter Plus is intuitive to use, there are useful write-ups explaining most of the functions through "Help", I really love its Mobile accessibility and reporting to clients with photos.

Cons

I am still having some problems learning the invoicing and payment functions, but that is a result of me being afraid that I will mess it all up, so I hesitate to void invoices when that would be the right thing to do.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Pet Sitter Plus

I highly recommend this software for anyone running a pet care business.

Source: Capterra
Helpful?   Yes   No

Response from Pet Software


This is a wonderful review. Thank you Wendy for taking the time to write it.

Read more
Brandy E.

Game Changer

2018-01-18

Pros

It keeps track of invoicing for clients and jobs/hours worked for employees. Invoicing and payroll take only minutes!

Cons

It is customizable, but only to a certain degree.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Pet Software


This is a wonderful review Brandy. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software.
Thanks again
Richard
Richard Booty
CEO
Pet Sitter Plus

Read more
Tom K.

Fantastic solution for dog walkers, pet sitters, and boarders

2018-03-05

Pros

Managing clients / pets, scheduling, and billing are great and make the business side of running a pet company about as easy as it gets.

Cons

Recently requested an API or external cal access (iCal / Caldav).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pet Software


Thank you very much for providing this great review of our software and for your feedback about additional features. I am happy to say that the feature you require is on the development list, along with other exciting integrations to come.

Thanks again

Richard
Richard Booty
CEO
Pet Sitter Plus

Read more
Justin K.

Professional software for Professional Pet Sitters

2019-06-07

Our company has been benefiting from the services provided by Pet Sitter Plus since 2013. In all honesty, it feels more like a partnership, as though Pet Sitter Plus provide the backbone to our organisation, allowing us to focus our efforts on what we do best, being with the animals. I shudder to recall the years prior to using the software. The administration involved in running a popular, successful and rapidly growing company, based in London was, at best, a white knuckle ride. Then came the calm brought by the team from Pet Sitter Plus, literally clearing my desk overnight and giving me a clean, professional, reliable system to handle and process our admin. Our clients love it, our staff love it, I love it. The system is in a state of constant evolution, meaning new features are developed and added over time. The software works for pet sitters, day cares, kennels, pet hotels, groomers, basically if you look after pets, this software will look after you.

Pros

-Ease of use -Plethora of features -Cost effectiveness -24/7 Customer Service -Client facing portal -Positive client feedback

Cons

Owing to the software's ability to process most scheduling, invoicing, financial reporting and administration tasks, I often found myself in the office with little to do and therefore drinking too much coffee

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pet Software


Thank you Justin so much for this fantastic review. I remember coaching you through the changeover to PSP some years ago and I am really pleased to hear that you continue to feel that we have been a great partner for you. We really appreciate this positive review.

Thanks again

Richard
Richard Booty
CEO
Pet Sitter Plus

Read more
Xuan H.

Pet Sitter Plus has enabled my pet business to grow by leaps and bounds! Could not rave enough!

2018-01-14

Pet Sitter Plus has enable Tails of the City Pet Care and Born to Run Pet Fitness the ability to centralize all client ' pet details for easy access by managers and sitters/walkers.

Pros

Although we have not experienced any problems with the software as it is extremely reliable and can handle a great deal of data management ' complex scheduling, on our wish list is the app that clients, managers and walkers/sitters can all use to run our business even more smoothly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pet Software


Thank you Xuan so much for this fantastic review. It's great to hear that you continue to feel that we have been a great partner for you. We really appreciate this brilliant review.
Thanks again
Richard
Richard Booty
CEO
Pet Sitter Plus

Read more
Shannon H.

This software is EVERYTHING you need to run your pet sitting business!

2018-01-17

Billing, invoicing, scheduling, employee compensation and vacation request, client info, etc!

Pros

From scheduling to billing and invoices, everything is run efficiently and effortlessly.

Cons

Although I do love this software, it is less "pretty" than others I've tried out. It's efficiency definitely makes up for it though! They also don't have any app, but are supposed to be coming out with one very soon!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pet Software


Thank you Shannon very much for providing this great review of our software and for your feedback about additional features. I am happy to say that the 'new look' interface will be more appealing and we are sure you will like it.
Thanks again
Richard
Richard Booty
CEO
Pet Sitter Plus

Read more
Stephanie H.

PSP is the best petsitting software out there!

2017-03-15

I liked how customizable the system was and that he would schedule Skype interviews with me to help me set it up to work for my business.

Pros

its very customizable to how you run your business. the interface is nice and clean.

Cons

That once you raise an invoice you can't automatically add more visits from the service request into that same Service Order.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Pet Sitter Plus

Make sure to include this software in the training process for your sitters/employees. It is pretty self explanatory but I have found that they won't use it to it's fullest extent if they are not shown how it works.

Source: Capterra
Helpful?   Yes   No

Response from Pet Software


Hi Stephanie, Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated.

With kind regard
Richard

Richard Booty
CEO
Pet Sitter Plus

Read more
Michelle G.

Great software reviewed by House Pets Spa - Pet groomer & Pet care company

2017-05-29

Bookkeeping, diary, invoicing online, customer portal, terms and conditions agreed, visit update for owners.

Pros

As a qualified book keeper I can confirm the invoicing system allows your year end figures to be given at a simple click of a button.

Cons

As with every software things can always be improved but this is not much of a con as every time I email a request for a new feature it has inevitably been added in an update.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pet Software


Thank you very much for taking the time to write this positive review. You have been a valued client for many years now and so it is great that you still feel that we continue to support you well.

Thanks again

Richard
Richard Booty
CEO
Pet Sitter Plus

Read more
tiffany l.

PSP saved my business!

2017-07-18

Pros

My clients and staff love their portal and the billing and scheduling is so easy.

Cons

Its really a great product and wonderful customer service and training.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pet Software


Thank you Tiffany so much for taking the time to review our software. Your positive feedback is very much appreciated and it continues to be a pleasure to support you.
Thanks again
Richard
Richard Booty
CEO
Pet Sitter Plus

Read more
Pam S.

Loved my experience my trainer and coach. She's the best at listening / communic.

2018-03-14

Ease scheduling and invoicing which used to take me hours and days.

Pros

I also love the invoicing, batch component based from accurate scheduling.

Cons

Some things are hard to find in the search feature until I keep digging and digging deeper.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pet Software


Thank you so much for taking the time to review our software. We hope you continue enjoying Pet Sitter Plus for many years to come.

Thanks again

Richard
Richard Booty
CEO
Pet Sitter Plus

Read more
Caroline L.

Life saver!

2018-09-17

Saves me a lot of time with scheduling and an excellent way to invoice clients.

Pros

Ease of scheduling and keeping track of payments.

Cons

Connection is not great, especially when we are in buildings, it can get quite slow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pet Software


Thank you so much for taking the time to review our software Caroline. It¿s much appreciated and we are glad to be of service to you.

Thanks again

Richard
Richard Booty
CEO
Pet Sitter Plus

Read more
Tim S.

Well Designed & Documented, Customizable, Total Software Solution for Your Pet-Sitting Business!

2019-08-22

My wife and I are SO encouraged to have all of her client information, dog information and schedules transferred from calendars, notebooks and Post-It notes!!!

Pros

This is a total solution ... client records, dog records, scheduling, invoicing, client portal, reports, credit/debit card or ACH transfer transactions, email templates, staff communications and compensation ... its all here!

Cons

Fortunately, I am a very analytical guy, so between coach's excellent training and thorough documentation I did fine configuring the software and adding all of my wife's clients and dogs, as well as their schedules.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pet Software


Thank you so much for this fantastic review Tim. It's great to hear that you continue to feel that we have been a great partner for you. We really appreciate this superb review and that you love Pet Sitter Plus! We will continue to be there to support you as you business grows and develops.

Thanks again

Richard
Richard Booty
CEO
Pet Sitter Plus

Read more
Janet J.

After trying others, PSP wins hands down

2017-02-13

This wonderful experience made moving on to using the invoicing and client portal features a stress-free process that went without a hitch.

Pros

Ease of scheduling, accuracy of invoicing, flexibility and functionality

Cons

I honestly cannot think of one thing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pet Software


Hi Janet,

Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated.

With kind regard

Richard

Richard Booty
CEO
Pet Sitter Plus

Read more
Valerie L.

I couldn't run my business effectively without it!

2017-04-28

My customers also love their emailed confirmations, invoices, and receipts of payments.

Pros

How it completely streamlines the booking process directly from the clients onto the pet sitter's schedules. Nothing gets lost in translation.

Cons

I would like to be able to add attachments to the client's files (i.e. their Service Contracts, for example). This would almost completely eliminate the use(waste) of paper in my company. I would also like the sitters to be able to mark themselves off for particular hours of the day as opposed to entire days.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pet Software


Hi Valerie,

Thank you very much for providing this great review of our software. Its also useful to receive your feedback about additional features that you require and I am happy to say that both of the features mentioned are on our short term development list.

Thank you again

Richard
CEO
Pet Sitter Plus

Read more
Charlotte P.

Excellent Pet Services Software

2020-03-31

Excellent software program and customer service for my team, my clients and myself!

Pros

Scheduling, invoicing and receivables are excellent!

Cons

Long learning curve but it's likely the end user :-P But every time I found myself stuck, our representative was a quick call away and she assisted and provided further training.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pet Software


HI Charlotte

This is a wonderful review. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software.

Thanks again

Richard
Richard Booty
CEO
Pet Sitter Plus

Read more
Christine J.

Transformed my business.

2017-05-15

Pros

So easy to use, efficient and professional, invoices and quotes are created and sent with minimal effort on my part, excellent for keeping track of my booking and income. excellent customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Pet Software


Hi Christine,

Thank you so much for taking the time to review our software. Your positive feedback is very much appreciated and it continues to be a pleasure to support you.

Thanks again

Richard
Richard Booty
CEO
Pet Sitter Plus

Read more
Karen C.

Love this program

2018-01-17

I can now organize my dog visits, boarding and daycare in such a short time. I now have time to work one expanding my business!

Pros

My clients love the fact that they can schedule their services online.

Cons

The only con is that you can not change the invoice once it is sent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pet Software


Karen, thank you so much for taking the time to review our software. Your positive feedback is very much appreciated and it continues to be a pleasure to support you and help you to grow your business.
Thanks again
Richard
Richard Booty
CEO
Pet Sitter Plus

Read more
Elisse L.

It's super affordable and has helped us be so much more professional and way more organized.

2017-05-15

This has saved me probably hundreds of hours or scheduling and invoicing by and.

Pros

On an administrative side, I really like the bulk invoicing and the ease of scheduling or cancelling walks.

Cons

Also on the invoicing there is a blue line that cannot be customized to a different colour.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pet Software


Hi Elisse,

Thank you so much for taking the time to review our software on Capterra.

Its much appreciated and we are glad to be of service to you.

In response to your comment about a phone app, the client portal it a "responsive" interface so your clients should be able to use this on their phones. This in turn should be re-launched as an APP towards the end of 2017.

Thanks again

Richard

Richard Booty
CEO Pet
Sitter Plus

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