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Pet Sitter Plus Logo

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Wed based software for dog walking & pet sitting businesses

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Pet Sitter Plus Features

Features Summary

Functionality

4.6

/5

132

Total features

51

2 categories

Pet Sitter Plus features

Access Controls/Permissions
Accounting Integration
Activity Dashboard
Appointment Management
Automated Scheduling
Availability Management
Billing & Invoicing
CRM

Common features of Pet Sitting software

Accounting Integration
Activity Dashboard
Alerts/Notifications
Appointment Management
Billing & Invoicing
CRM
Calendar Management
Client Management

Price starts from

28

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

132

Price starts from

28

Per month

Total Features

51

Unique features

  • Confirmation/Reminders

  • Customizable Templates

  • Access Controls/Permissions

  • Group Scheduling

Functionality

4.8

/5

261

Price starts from

20

Per month

Total Features

107

Features in Common

47

Unique features

  • Event Calendar

  • Customer Service Management

  • Chat/Messaging

  • Revenue Management

Functionality

4.7

/5

80

Price starts from

25

Per month

Total Features

54

Features in Common

39

Unique features

  • Reminders

  • Animal Database

  • Reporting/Analytics

  • Drag & Drop

Common Pet Sitter Plus comparisons

Pet Sitter Plus logo
Time To Pet logo
Pet Sitter PlusvsTime To Pet

Reviewers who mentioned features said:

TB
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Tami B.

Veterinary, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Saved my sanity, everything you could ever need in this industry!

Reviewed 7 years ago

My sanity, more sleep, less stress.

Pros

I was the admin for my brothers petsitting company. I joined the team to help him organize and expand. We switched over from another we'll know software that was just missing the mark. We needed something universal that could house all the details that comes along with this work. It was clear that the creators actually have worked as pet sitters. The amount of notes and details you can add for each...

Cons

No cons were added to this review

Vendor response

Thank you very much for taking the time to write this positive review. You have been a valued client for many years so it is really fantastic that you feel that we continue to support you well. Thanks again Richard Richard Booty CEO Pet Sitter Plus

SS
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Sharon S.

1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome software, Awesome support!!

Reviewed 7 years ago

The team at Petsitter+ are awesome! I owe my sanity and the health of my pet care business to them. Until April 2012 I had been managing bookings, rosters, invoicing and accounts manually. I was working 24/7 and struggling to keep my head above water. I was beginning to hate the business I had loved for 17 years. And tax time was a nightmare I dreaded to contemplate. In desperation I had approached...

Pros

Easy to use and has helpful "Help" menus and I can use it anywhere on any device

Cons

not really anything I don't like

Vendor response

Hi Sharon, Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. With kind regard Richard Richard Booty CEO Pet Sitter Plus

SR
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Sandra R.

Consumer Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fabulous software! Couldn't do without it now!

Reviewed 8 years ago

Using Pet Sitter Plus has transformed our business for the better and been central to massively increasing our turnover and customer satisfaction. We had been using a manual system with a calendar in outlook, spreadsheets and Quickbooks for invoicing for several years. However, with texts and emails coming in from clients as well as phone messages on the answer phone and mobile, jobs were always...

Pros

Easy to use, clients love it, online booking, record kept of all transactions, clients can register credit cards so payment can be automated, lots of comprehensive questions to make sure clients tell us everything important about their pets, keeps home security and alarm details... invoicing completed within minutes, saves us masses of time in admin and it's always accurate!

Cons

Maybe the mobile app needs freshening up but that is coming out soon we're told. Anything we suggest as an improvement goes into their development list and they welcome ideas and want to know what we want.

Vendor response

Thank you Sandra for this fantastic review

NS
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Niki S.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The foundation of my businesses success is directly related to this phenomenal software program

Reviewed 6 years ago

It is the driving force of my business success and I know I wouldn't be thriving nearly to the level I am without it!

Pros

It takes care of needs I don't even know I have! It keeps track of every single detail related to every single aspect of my small but growing pet sitting company. I am small but plan to grow and I know PSP has the capability to grow with me. Billing, invoicing, and scheduling are a breeze and the GPS check in/out features are a major marketing tool for me in that I'm the only one in my area offering...

Cons

It is so functional and has SO many features that it takes time to learn and with 10-12 walks/visits each day I am struggling to find time...BUT as I stated above, once I have hired staff, I will have and plan to use some of that time to put more of this powerful software to use and drive my business even further, faster, better and rise above my competitors. I honestly don't think there is anything it can't do!

Vendor response

Thank you so much Niki for this fantastic review. It's great to hear that you feel that we have been a great partner for you and we hope to for many years to come. We really appreciate this review. Thanks again Richard Richard Booty CEO Pet Sitter Plus

DD
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Desi D.

1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pet Sitter Plus is excellent!!!

Reviewed 7 years ago

Before Pet Sitter Plus we used another software that worked but wasn't really designed for pet sitting service, so there were a lot of mistakes happening. Not to mention half of the work involved a lot of paperwork and consuming precious time. I had been looking for a new software for about a year and everything I saw on the internet wasn't quite right. One day I got an email advertisement from google...

Pros

Pet Sitter Plus is easy to use and very efficient!

Cons

None!

Vendor response

Hi Desi, Thank you so much for taking the time to review our software. I remember helping you to get your business up and running on Pet Sitter Plus and it was a pleasure to see you enjoy the benefits. We hope you enjoy the next release due out very soon. Best regards Richard.

JK
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Justin K.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Professional software for Professional Pet Sitters

Reviewed 5 years ago

Our company has been benefiting from the services provided by Pet Sitter Plus since 2013. In all honesty, it feels more like a partnership, as though Pet Sitter Plus provide the backbone to our organisation, allowing us to focus our efforts on what we do best, being with the animals. I shudder to recall the years prior to using the software. The administration involved in running a popular, successful...

Pros

-Ease of use -Plethora of features -Cost effectiveness -24/7 Customer Service -Client facing portal -Positive client feedback

Cons

Owing to the software's ability to process most scheduling, invoicing, financial reporting and administration tasks, I often found myself in the office with little to do and therefore drinking too much coffee

Vendor response

Thank you Justin so much for this fantastic review. I remember coaching you through the changeover to PSP some years ago and I am really pleased to hear that you continue to feel that we have been a great partner for you. We really appreciate this positive review. Thanks again Richard Richard Booty CEO Pet Sitter Plus

AR
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Verified reviewer

Veterinary, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pet Sitting business

Reviewed 4 years ago

Customer service is exceptional. All our issues were dealt with quickly and we were always given a good explanation.

Pros

It is comprehensive and easy to use. We like that it is linked to Stripe so we can do our own invoicing.

Cons

The development of an app would make this easier for our clients to use. Also, it's not compatible with Quickbooks self-employed.

VL
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Valerie L.

Individual & Family Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I couldn't run my business effectively without it!

Reviewed 7 years ago

It literally made my job easier. I no longer have to waste my time with several programs, as PSP combined most everything all into one platform. I used to spend hours organizing and sending out schedules, and PSP now does that for me. My customers also love their emailed confirmations, invoices, and receipts of payments. PSP truly took my business to a higher level of professionalism that I never could have achieved using our old scheduling/management techniques.

Pros

How it completely streamlines the booking process directly from the clients onto the pet sitter's schedules. Nothing gets lost in translation. I also love how the pet sitters can acknowledge their schedules and check-in/check-out of each job as they complete it. These are just two out of many, many desirable features this software has!

Cons

I would like to be able to add attachments to the client's files (i.e. their Service Contracts, for example). This would almost completely eliminate the use(waste) of paper in my company. I would also like the sitters to be able to mark themselves off for particular hours of the day as opposed to entire days.

Vendor response

Hi Valerie, Thank you very much for providing this great review of our software. Its also useful to receive your feedback about additional features that you require and I am happy to say that both of the features mentioned are on our short term development list. Thank you again Richard CEO Pet Sitter Plus

KD
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Kim D.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Pet Sitter Plus has significantly reduced the time I spend on administrative duties.

Reviewed 7 years ago

The company is very receptive to adding in features that will benefit their clients. Several times each year they release new updates to continually better the software. Their willingness to listen to their clients and implement their ideas is what sets them apart from their competitors.

Pros

Pet Sitter Plus has allowed me to manage my business in a more efficient manner. Invoicing, managing client/pet data, scheduling and the client portal are just a few elements that have streamlined my business using Pet Sitter Plus software. I chose Pet Sitter Plus for their rich features, which I knew would grow with my company. The initial sessions with my software coach were extremely helpful in customizing the program to fit my business model. The best part of using Pet Sitter Plus is their responsive support team. The support team is readily available to answer any questions and problem solve with their clients. My experience with Pet Sitter Plus has been very positive!

Cons

No cons were added to this review

Vendor response

Thank you Kim so much for taking the time to review our software. It has always been a pleasure to support you and you continue to be a valued client. Thanks again Richard Richard Booty CEO Pet Sitter Plus

JJ
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Janet J.

1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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After trying others, PSP wins hands down

Reviewed 7 years ago

When it became clear that my pet sitting business needed serious administrative help, I looked into the top softwares on the market. After several trials, Pet Sitter Plus stood out as the perfect fit for my pet sitting business. For the first couple of months, I used it for scheduling only, parallel with my Google drive documents. I was afraid to rely solely on one system. My PSP rep would train and...

Pros

Excellent customer service! Ease of scheduling, accuracy of invoicing, flexibility and functionality

Cons

I honestly cannot think of one thing

Vendor response

Hi Janet, Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. With kind regard Richard Richard Booty CEO Pet Sitter Plus

DF
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Deidre F.

Consumer Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Business Decision

Reviewed 2 years ago

A++++. Best business decision I’ve made. Worth every Penny. I’d be list without it

Pros

LOVE the customer Service and support especially the zoom sections that are scheduled to get me familiar with the product and to customize for my needs. I get really quick responses to my emails asking for help. Keeps me super organized and getting the information I need for taxes is super easy. I really suck at paperwork. This software is a lifesaver! Best decision I’ve ever made

Cons

Cons? Wow that’s a tough one. I guess that it doesn’t auto invoice after last visit. I know it has a bulk invoicing feature.

Vendor response

This is a wonderful review Deidre. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. I am really pleased to hear that you feel that we have been a great partner for you. We really appreciate this review. Thanks again  Richard Richard Booty  CEO  Pet Sitter Plus

JT
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Jed T.

Consumer Services, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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"The perfect software to help a company grow"

Reviewed 7 years ago

We are a fast-growing, U.S.-based pet care company. Let me clarify, we are fast growing now that we use Pet Sitter Plus (PSP). We have been using PSP for about two years. Before discovering this easy-to-use software, our growth was stifled because we used a cumbersome method of spreadsheets and regular appointment books. We juggled service requests that came in by phone, email, and text. The business...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you very much for taking the time to review our software and our service Jed. Your comments are much appreciated.

TC
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Tricia C.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Exactly what our dog walking business needed.

Reviewed 7 years ago
Pros

The software is very flexible and customizable, suiting our needs right away. Bulk scheduling, billing, and processing are all super easy. GPS locations help us keep track of our staff, and emailed notes to clients with pictures are a nice touch and make everyone happy. PSP is constantly working to improve their service as well, taking suggestions to heart and always considering their clients' needs and wishes. Every question gets answered promptly, the rare issue is resolved immediately, and every update gives us another opportunity to improve our own business as well.

Cons

No cons were added to this review

Vendor response

Thank you so much for this fantastic review. I remember coaching you through the changeover some years ago and I am really pleased to hear that you continue to feel that we have been a great partner for you. We really appreciate this review. Thanks again Richard Richard Booty CEO Pet Sitter Plus

TV
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Therese V.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pet Sitter Plus has been tremendous in managing my business which includes 30+ employees.

Reviewed 7 years ago

Processing billing is no longer a nightmare. PSP has made it possible for me to bill hundreds of clients with the click of a button. It is smooth, easy and certainly makes the business run more effectively. Scheduling and managing my staff with PSP is simple. I can make changes to our schedule easily and monitor my staff remotely by viewing their check-in and check-out times.

Pros

The software is NOT a cookie cutter program, which many of the other software systems seem to be. The program can be tailored to what I need for my business and the way that it is run. The customer service is available around the clock and they are very supportive.

Cons

No cons were added to this review

Vendor response

Thank you Therese very much for taking the time to write this positive review. You have been a valued client for many years so it is really fantastic that you feel that we continue to support you well. Thanks again Richard Richard Booty CEO Pet Sitter Plus

LR
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Lesley R.

11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pet Sitter Plus

Reviewed 8 years ago

I started using Pet Sitter Plus around 5 years ago and it completely transformed my pet sitting business. Scheduling is simple, multiple invoices can be created in seconds, my staff find it really simple to use and most importantly the customers love it. The customers can book their services online and they love receiving the daily feedback report with photographs of their pets. The customer service and training is excellent and there are constantly new updates being added on to the software.

Pros

The diary and scheduling, ease of use for both staff and customers, I can create multiple invoices in seconds and also receipt multiple payments, the customers can book their services online, the mobile interface is excellent for staff, the feedback reports for customers, excellent customer service and support.

Cons

There is nothing I don't like!

Vendor response

Thank you Lesley for this wonderful review

AV
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Amber V.

Veterinary, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Customer Service and the Program is one of the Best on Market!

Reviewed 5 years ago

After having this program for over a year- it has completely changed my business and personal life as an owner. No second guessing, credit/debit payments are so easy, tracking and email of sitters and the updates to clients are a hit. Customer service is always so nice and guides me through questions when they come up.

Pros

Gosh- so much! Having client info easily accessible to staff while mobile is key.The ease of payment processing and processing service requests are a customer fav from our end.

Cons

Email features are Null - just HTML formats. No ability to change font types, looks, sizes or add pictures. Also whish the push emails to clients after a visits were more esthetically pleasing.

Vendor response

Thank you Amber very much for providing this great review of our software and for your feedback about additional features. I am happy to say that the feature you require is on the short term development list once we have rolled out our next big release. Thanks again Richard Richard Booty CEO Pet Sitter Plus

TA
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Tess A.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Life changing!

Reviewed 7 years ago

PSP has been life changing for myself and my managers! Tasks that used to take me hours (and hour and hours) like invoicing can now be done in minutes, in bulk! It's also very user friendly and the customer service is top notch! Richard and company are responsive and seem eager to hear suggestions and the software continues to improve with regular updates. I'm very impressed and grateful! I highly recommend!

Pros

Customer support! Ease of use!

Cons

No cons were added to this review

Vendor response

Thank you Tess so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. Our next release is due out early May 2017 and I hope very much that you find the new features beneficial. Thanks again Richard Booty CEO Pet Sitter Plus

DB
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DeEtta B.

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Helpful software for my 2 pet care businesses

Reviewed 6 years ago
Pros

I have a dog walking business with 10 employees and 150 dogs so having this scheduling program has helped my so much. I was doing everything manually for 10+ years and this has saved me hours of time each week. It was like hiring an assistant.....but for less money. I also have an online booking company for overnight pet sitting and this system allows clients to book and pay online easily, which has been great.

Cons

The only thing that could be improved (which it sounds like they are working on) is that it would be nice to have more functions on the mobile version of the program. I'm typically out and about walking dogs so more functions to edit walks on my phone would be helpful.

Vendor response

Thank you DeEtta so much for taking the time to review our software. It has been a pleasure to support you and become your 'admin assistant'! Thanks again Richard Richard Booty CEO Pet Sitter Plus

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Wendy C.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Pet Sitter Plus is extremely well thought out, logical and has greatly streamlined my business.

Reviewed 6 years ago
Pros

It has so much functionality and is very logical. It saves tons of time with invoicing and payroll.

Cons

There was a learning curve to some of it, but it really didn't take long to learn. The only other con is only being able to add a holiday fee by the day instead of the visit, but that wouldn't fit with the software's logic so I understand why it isn't possible.

Vendor response

Thank you Wendy so much for taking the time to review our software. It has always been a pleasure to support you. Thanks again Richard Richard Booty CEO Pet Sitter Plus

DD
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Denise D.

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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So excited to have found this Software...it has changed my business for the better already!

Reviewed 7 years ago
Pros

Love that all of my Client information, invoicing etc. is located in one place; Invoicing is now a breeze and it used to be a major chore! Still have a lot to learn about the software, but I cannot say enough about my coach Dana Dubriwny. She is patient, knowledgable, and always has an answer for my questions. Even though my trial period is up, she is still here for me whenever I am stuck on something and I never could have learned to use the software without her! Overall, I am extremely satisfied with this software and look forward to growing my business with Petsitter Plus!

Cons

So far, there is nothing I don't like about the software. There were a few sections on the Help page where I was unable to get answers to my questions, but I believe that's because they are under construction...and of course Dana my coach was able to answer my questions right away so really it wasn't much of a problem.

Vendor response

Thank you Denise so much for taking the time to review our software. It's much appreciated and we are glad to be of service to you. I passed on your thanks to Dana too! Thanks again Richard Richard Booty CEO Pet Sitter Plus

CC
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Carol C.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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I have enjoyed using PSP for 11 years.

Reviewed 3 months ago
Pros

It is easy to schedule, and invoice clients. The customizable client database is really great as well.

Cons

You can not shut down future dates to client requests. For example, if on November 1st I am already booked solid for Christmas I can not turn off requests for the Christmas date, I have to shut down all visits from November 1st through December 25th. Over the many years this has caused me to loose a ton of revenue in missed visits and admin work when I receive emails for visits on the dates I do have availability. This has been the hardest obstacle to work around and will be the main reason why I decide to leave. I am giving till the end of 2024 and then I have to make the change if this is not a feature that is added.

Vendor response

Thank you Carol. As a much-valued client for many years, we thank you for your feedback and additional feature suggestions. I am happy to tell you that blocking off dates in the client portal is one of our next big projects to work on as well as a Calendar view and Xero Integration. You might also like to know that we have some soon to be released new features with our QuickBooks integration and exciting enhancements to the Planner. I appreciate you taking the time to write your review of our software and our team would love the opportunity to personally discuss any features or issues you may be having. Thanks again Richard Richard Booty CEO Pet Sitter Plus

LD
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Lucy D.

Utilities, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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5 Star Petsitting Software!

Reviewed 4 years ago

I've streamlined everything through PSP so everything runs through the software (bookings, invoices, wages, client data, email templates). This has made my life a lot easier and I've had more time to grow the business. I'm really excited about using the new features PSP will be offering in the future!

Pros

PSP is very easy to use. I found the initial training sessions over the phone very helpful. The customer support team are always available when you need help with any of the features. Using PSP has saved me so much admin time. Before using PSP I duplicated a lot of my work and at times i was working on admin late at night to get everything done. PSP condenses everything and I like how the client is in charge of their booking and everything is in the one place. [SENSITIVE CONTENT HIDDEN] has been my main point of contact and she's been a wonderful help!

Cons

Transferring existing client data to the PSP database was quite a time consuming process but that had nothing to do with PSP...that was more to do with my previous data storage system. So i had to do a lot of data entry to set things up.

Vendor response

This is a wonderful review Lucy. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. I am really pleased to hear that you feel that we have been a great partner for you. We really appreciate this review. We have also been delighted to welcome your sister to the business too! Thanks again Richard Richard Booty CEO Pet Sitter Plus

TS
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Tim S.

Consumer Services, 1-10 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Well Designed & Documented, Customizable, Total Software Solution for Your Pet-Sitting Business!

Reviewed 5 years ago

My wife and I are SO encouraged to have all of her client information, dog information and schedules transferred from calendars, notebooks and Post-It notes!!! We couldn't be more pleased with our choice of Pet Sitter Plus!

Pros

As an eCommerce professional with over 20 years of progressive experience working in Internet technology, I have worked with more software solutions for various tasks than I can begin to count. Some well designed and documented. Some not. Having just completed several training sessions with my PSP Software Coach, and having nearly finished configuring and customizing the software for my wife's dog...

Cons

Because this software is so full-featured and customizable, learning how to use it is not for the faint of heart! Fortunately, I am a very analytical guy, so between coach's excellent training and thorough documentation I did fine configuring the software and adding all of my wife's clients and dogs, as well as their schedules. Those not analytically inclined need to go into this being patient with themselves, trusting that they can count on their software coach to guide them through the entire process.

Vendor response

Thank you so much for this fantastic review Tim. It's great to hear that you continue to feel that we have been a great partner for you. We really appreciate this superb review and that you love Pet Sitter Plus! We will continue to be there to support you as you business grows and develops. Thanks again Richard Richard Booty CEO Pet Sitter Plus

LS
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Laura S.

Package/Freight Delivery,

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We could not run our business without this great bit of software...

Reviewed 6 years ago

We would not be able to run our business without this software, it allows us the time and freedom to get on with other things and develop further our services.

Pros

First and foremost the excellent, speedy customer services. The team are wonderful and every time we have needed help, we've never had to wait - someone is always at the end of an email or phone call. It's so rare to get such a great personal service and even though this company has grown since we first started using the software, this area of their business has remained first class and that's what...

Cons

There's not a lot that we don't like and anything that might need attention, we drop the company an email with our ideas and they go through them at software meetings and if you're lucky, it might be on the next software release, they are always developing the system further. We would like to be able to search on pets birthdays so that we can send them cards and birthday treats, just always looking to delight our clients and would like more diary features and integration with an electronic signature company for the signing of our documents, so are keeping our fingers crossed for the next software release.

Vendor response

Thank you so much for taking the time to review our software Laura. It has always been a pleasure to support you and we hope to continue doing so for many years to come. Thanks again Richard Richard Booty CEO Pet Sitter Plus

XH
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Xuan H.

11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pet Sitter Plus has enabled my pet business to grow by leaps and bounds! Could not rave enough!

Reviewed 6 years ago

Pet Sitter Plus has enable Tails of the City Pet Care and Born to Run Pet Fitness the ability to centralize all client ' pet details for easy access by managers and sitters/walkers. As a mobile-based business, the ability to retrieve important information on schedules, emergency contacts and pet care routines has made life for our managers and sitters so much easier. Allowing us to handle complicated...

Pros

I started Tails of the City Pet Care in DC in 2002. During the early years, pet sitting had not exploded as it has now so the available pet sitting software was extremely lacking. It was just as easy to manage using spreadsheets and Quickbooks. To cater to the ever growing pet professionals, there are now more options out there with sophisticated, powerful features that cannot easily be replicated....

Cons

No cons were added to this review

Vendor response

Thank you Xuan so much for this fantastic review. It's great to hear that you continue to feel that we have been a great partner for you. We really appreciate this brilliant review. Thanks again Richard Richard Booty CEO Pet Sitter Plus