Pet Sitter Plus Pricing, Features, Reviews & Comparison of Alternatives

Pros
Pet Sitter Plus has been a definite plus for my small business! It is an extremely robust software that does more than I ever imagined or expected. Scheduling is a breeze and it allows me to have peace of mind. I am able to review schedules by the Day, the Week or the Month, and to catch any potential mistakes ahead of time. My Independent Contractors and office assistants are delighted and very impressed with all of the software's capabilities. The contractors are very pleased to see their future jobs clearly scheduled in the system. They also like being able to view their commissions for each and every service that they're scheduled for. Calculating their commissions due for each pay period is so easy now. It literally takes seconds to view all the commissions at once. No more tedious, manual calculations. What a boom! Another critical feature, that helps me a great deal, is the staff's ability to check off their unavailable dates on the system's "Request Holiday." With the click of a button, I can easily view who is available at any given date. My Pet Sitter Plus trainer, Becky Eberly, is extremely knowledgeable in the software and she has also been a pet business owner herself. She is personable, courteous, and entirely professional! I appreciate her quick replies to my many inquiries, as well as her help whenever I reach out to her. From my perspective, it seems to me like she drop everything else, to tend to my requests. She is an angel!

Cons
There is nothing that I do not like about Pet Sitter Plus. I have had nothing but positive experiences with it. I haven't yet implemented all of its features, so I'm not fully versed in all of its capabilities, though. This has nothing to do with anything lacking from Pet Sitter Plus or my trainer. I have just been taking my time to implement features at my own timing, which is something that I also appreciate. Nobody is pushing me to use all of the available features, but they're always there to work with me at my own pace. I really appreciate that!

Rating breakdown

Likelihood to recommend: 10/10

Pros
It takes care of needs I don't even know I have! It keeps track of every single detail related to every single aspect of my small but growing pet sitting company. I am small but plan to grow and I know PSP has the capability to grow with me. Billing, invoicing, and scheduling are a breeze and the GPS check in/out features are a major marketing tool for me in that I'm the only one in my area offering this type of service. I'm using the features of the software to enable me to standout and set me apart and it is working. I have turned away 9 potential client's in the last 2 days but this will not last for long as I've begun the process of hiring my first team member! Last but definitely not least is that I never feel alone in ANYTHING I do. The supports staff have provided PHENOMENAL customer support time and time again and have addressed every single question or concern (and there have been many) often the same day if not within 24 hours. I can not say enough about the customer support this company provides. It is everything I was looking for as someone brand new to the pet sitting industry.

Cons
It is so functional and has SO many features that it takes time to learn and with 10-12 walks/visits each day I am struggling to find time...BUT as I stated above, once I have hired staff, I will have and plan to use some of that time to put more of this powerful software to use and drive my business even further, faster, better and rise above my competitors. I honestly don't think there is anything it can't do!

Rating breakdown

Likelihood to recommend: 10/10

Pros
First and foremost the excellent, speedy customer services. The team are wonderful and every time we have needed help, we've never had to wait - someone is always at the end of an email or phone call. It's so rare to get such a great personal service and even though this company has grown since we first started using the software, this area of their business has remained first class and that's what you want when you yourself run such a busy business. This system is so easy to use and allows us the time to work on other things. Our clients love it and more so that they are in control of their own portal area whereby they can book services directly. The invoicing part of the software can invoice so many clients in seconds, where previously it took us hours, this alone is why you should invest in this system, it really will save you a lot of time. It's the same with booking lots of scheduled services, we book a year at a time and again, clients love that they can then go into their portal and cancel services not needed, ie school holidays.

Cons
There's not a lot that we don't like and anything that might need attention, we drop the company an email with our ideas and they go through them at software meetings and if you're lucky, it might be on the next software release, they are always developing the system further. We would like to be able to search on pets birthdays so that we can send them cards and birthday treats, just always looking to delight our clients and would like more diary features and integration with an electronic signature company for the signing of our documents, so are keeping our fingers crossed for the next software release.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I started Tails of the City Pet Care in DC in 2002. During the early years, pet sitting had not exploded as it has now so the available pet sitting software was extremely lacking. It was just as easy to manage using spreadsheets and Quickbooks. To cater to the ever growing pet professionals, there are now more options out there with sophisticated, powerful features that cannot easily be replicated. With expansion in mind, Tails of the City sought out to incorporate a pet sitting software that would aid in its expansion plans. After researching and test running many of the pet sitting software options on the market, the choice was clear: Pet Sitter Plus! The real-time, GPS-pinned visit confirmation through emailed feedback reports enables us to provide transparency, accountability and peace of mind to our valued clients. They love the pet pictures that accompany the feedback reports and have confessed that receiving pictures of their fur babies in their in-box is the highlight of their work day. Getting onboarded to the Pet Sitter Plus platform was a breeze, especially with the help of my software trainer, Drew Bensen. He was not only personable ' knowledgeable but as a pet sitting company owner himself, knew how the software could be tweaked to accommodate all the different branches and users I had at Tails of the City. We have a number of different locations, serving much of DC, Maryland ' Virginia and needed a product able to handle multiple locations. Although we have not experienced any problems with the software as it is extremely reliable and can handle a great deal of data management ' complex scheduling, on our wish list is the app that clients, managers and walkers/sitters can all use to run our business even more smoothly. One great thing about Pet Sitter Plus is that they are committed to keeping up with trends and pay attention to user needs. An app is in the works that will enable full GPS tracking during walks, if desired and updates via text messaging. For all that Pet Sitter Plus offers currently and in the short-term, the cost cannot be matched, It is the most affordable option out there without sacrificing customer service, on-going support or features.

Rating breakdown

Likelihood to recommend: 10/10

Pros
About 4 years ago, we evaluated PSP, Pet Tech and other similar systems, (and in recent years, we cast a sideways glance at newer, app-based solutions like Leash Time and Time to Pet) -- while some of these services may seem as robust, or have a slicker user interface, we've found that PSP provides all the features a company of our size needs... and is uniquely able to scale with us. We're now at over 1700 clients in NYC, and we simply could not have done this Pet Sitter Plus! As many have noted, the customer service team is phenomenal. We are continually impressed by all of the feature-packed new releases that come out (it seems) every few months. The product just keeps getting better and better, adroitly sensing shifts in the wind and adapting to them. I can't imagine how busy the programmers must be, constantly responding to the custom needs of Pet Sitting Companies across several continents (with all our varying labor, tax, cultural and other considerations!)

Cons
Well, we're in NYC so some of the terminology in PSP takes a little getting used to. For example, "Diary" will always conjure a tween girl's secret journal, not the daily schedules of our employees... and it's always a little charming to "raise" our clients' invoices rather than send them. I'd say the biggest example of this language difference, or perhaps more a cultural one, is that in the USA when an invoice is sent, the recipient usually has 2-4 weeks before the bill is "due". In PSP, all bills are marked "Due on receipt, and show as "outstanding" to the Client even if they just received it. The user interface takes a little getting used to. It's probably impossible to design a smooth, attractive and intuitive UX when you are handling SO MANY details for every single thing. An app, when it comes, will be great!

Rating breakdown

Likelihood to recommend: 10/10