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Pet Sitter Plus

Wed based software for dog walking & pet sitting businesses

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Pet Sitter Plus Reviews

Reviews summary

Pros

But so far what I appreciate most is the customer service, specifically Becky Eberly. She has been such a great support in helping me learn the system.

Melissa K.

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Our clients love it, our staff love it, I love it. The system is in a state of constant evolution, meaning new features are developed and added over time.

Justin K.

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Invoicing is quick and easy, as is tracking client accounts. Our team loves the simple layout for data and as administrators, we love how customizable the program is.

Eleanor K.

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Cons

But they are so confused when they look at their account summary and it says "you have nothing to pay. Is there a way to possibly list quote amounts on the page.

Melissa K.

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Until April 2012 I had been managing bookings, rosters, invoicing and accounts manually. I was working 24/7 and struggling to keep my head above water.

Sharon S.

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Maybe the only negative thing is they don't have an app yet, but they are working on building it.

tiffany l.

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Overall rating

5

4

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2

1

104

10

2

0

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98%
positive reviews
98%
would recommend this app

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116 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pet Sitter Plus is Top Notch for us!

Reviewed 2 years ago

I am extremely please with Pet Sitter Plus, the software, and with the people behind the scenes that run it. I have had nothing but positive experiences with both, that surpass my wildest expectations! I can truly not imagine doing without it. Acquiring it has been the best business decision I have made for my small, yet growing, business. I have complete confidence that they will be alongside me, as I grow and expand. Lastly, their rates are very fair and reasonable! They are worth every penny of my investment in them!

Pros

Pet Sitter Plus has been a definite plus for my small business! It is an extremely robust software that does more than I ever imagined or expected. Scheduling is a breeze and it allows me to have peace of mind. I am able to review schedules by the Day, the Week or the Month, and to catch any potential mistakes ahead of time. My Independent Contractors and office assistants are delighted and very...

Cons

There is nothing that I do not like about Pet Sitter Plus. I have had nothing but positive experiences with it. I haven't yet implemented all of its features, so I'm not fully versed in all of its capabilities, though. This has nothing to do with anything lacking from Pet Sitter Plus or my trainer. I have just been taking my time to implement features at my own timing, which is something that I also appreciate. Nobody is pushing me to use all of the available features, but they're always there to work with me at my own pace. I really appreciate that!

Vendor response

Thank you so much Luz for this fantastic review. It's great to hear that you continue to feel that we have been a great partner for you. We really appreciate this superb review and that you love Pet Sitter Plus! We will continue to be there to support you as you business grows and develops. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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5 Star Petsitting Software!

Reviewed a year ago

I've streamlined everything through PSP so everything runs through the software (bookings, invoices, wages, client data, email templates). This has made my life a lot easier and I've had more time to grow the business. I'm really excited about using the new features PSP will be offering in the future!

Pros

PSP is very easy to use. I found the initial training sessions over the phone very helpful. The customer support team are always available when you need help with any of the features. Using PSP has saved me so much admin time. Before using PSP I duplicated a lot of my work and at times i was working on admin late at night to get everything done. PSP condenses everything and I like how the client is in charge of their booking and everything is in the one place. [SENSITIVE CONTENT HIDDEN] has been my main point of contact and she's been a wonderful help!

Cons

Transferring existing client data to the PSP database was quite a time consuming process but that had nothing to do with PSP...that was more to do with my previous data storage system. So i had to do a lot of data entry to set things up.

Vendor response

This is a wonderful review Lucy. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. I am really pleased to hear that you feel that we have been a great partner for you. We really appreciate this review. We have also been delighted to welcome your sister to the business too! Thanks again Richard Richard Booty CEO Pet Sitter Plus

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Was not customizable to suit my business.

Reviewed a year ago

It was very informative and gave me ideas on intake forms and the setting up of my online appointments, payments etc.

Pros

That it was user friendly and had pre made client intake forms.

Cons

Although it helped that they had the software set up to help give you a boost. The software couldn’t be changed to fit with the needs of my business. It just focused on just pet Sitting I was unable to incorporate the Grooming services I provide to clients online.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Well Designed & Documented, Customizable, Total Software Solution for Your Pet-Sitting Business!

Reviewed 2 years ago

My wife and I are SO encouraged to have all of her client information, dog information and schedules transferred from calendars, notebooks and Post-It notes!!! We couldn't be more pleased with our choice of Pet Sitter Plus!

Pros

As an eCommerce professional with over 20 years of progressive experience working in Internet technology, I have worked with more software solutions for various tasks than I can begin to count. Some well designed and documented. Some not. Having just completed several training sessions with my PSP Software Coach, and having nearly finished configuring and customizing the software for my wife's dog...

Cons

Because this software is so full-featured and customizable, learning how to use it is not for the faint of heart! Fortunately, I am a very analytical guy, so between coach's excellent training and thorough documentation I did fine configuring the software and adding all of my wife's clients and dogs, as well as their schedules. Those not analytically inclined need to go into this being patient with themselves, trusting that they can count on their software coach to guide them through the entire process.

Vendor response

Thank you so much for this fantastic review Tim. It's great to hear that you continue to feel that we have been a great partner for you. We really appreciate this superb review and that you love Pet Sitter Plus! We will continue to be there to support you as you business grows and develops. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Incredible Support

Reviewed a year ago

I am a sole trader in Dog Training and Behaviour. I used to have to write out my invoices by hand, had a personal address book for my clients and was stuffed if I didn't have a client's details on me when I was travelling because I couldn't access them easily. Not only does PSP fix all of these issues (invoices automatically, easy client look up, access via mobile) they offer incredible, friendly and prompt customer service when needed. They also were happy to save my details for later when I needed to take a step back for monetary reasons during the COVID crisis, even though I wanted to continue with the product when my business was back up and running. (Did not hold me for ransom!)

Pros

Pet Sitter Plus is extremely user friendly, and the few things I got stuck on I know I would have support with in no time!

Cons

Honestly, I haven't encountered anything I disliked about the software. It has features I do not need or use but they are easy to switch off!

Vendor response

Dear Genevieve, This is a wonderful review. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. I am really pleased to hear that you feel that we have been a great partner for you during the Covid-19 crisis. We really appreciate this review. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Just what I needed

Reviewed a year ago

Fantastic experience with PSP! Free trial - excellent option to spend time figuring out if the system is for you. The customer service support you get is second to none! Very quick to help you, very patient, friendly & understanding. Can’t rate [SENSITIVE CONTENT HIDDEN] CS high enough!

Pros

There are a few Pros to this software. The diary/planner. The email templates are so so useful! The invoicing side of things is a breeze.

Cons

I don’t know how possible it is but automation for other payment services than Stripe would be great. Also, a ‘Birthday report’ in the same way there’s a ‘vaccination report’. Payment services such as PayPal and bank transfer. It’s rather complicated to use. Could be more user friendly but like with anything, it gets easier the more time you spend with it.

Vendor response

Thank you very much for providing this great review of our software and for your feedback about additional features. I am happy to say that most of the features you require is on the short term development list, and we will be in touch with you directly about PayPal as this is available to you to use. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Made life much easier

Reviewed a year ago
Pros

There so many handy features. It's made my time spent on the admin side of my business much less and I couldn't be without pet sitters plus now

Cons

If I was to be very picky I would like to be able to block out days that I'm away so that clients are unable to book them days.

Vendor response

Thank you very much for providing this great review of our software and for your feedback about additional features. I am happy to say that the features you require are on the development list. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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5 Stars!!!

Reviewed 7 months ago

My favorite thing about Pet Sitter Plus is the personal customer service you get for free! [SENSITIVE CONTENT HIDDEN] is a Rock Star Professional who will meet with you online anytime you need help!!

Pros

It's very easy to use and gives professional results! The Help tool gives you all the answers. But [SENSITIVE CONTENT HIDDEN] is my favorite part. I get her professional help anytime I need it!

Cons

Little hard when they did the update, but [SENSITIVE CONTENT HIDDEN] was awesome in training and is available to help me any time I need it!

Vendor response

Thank you Patty very much for taking the time to write this positive review. You have been a valued client for many years so it is really fantastic that you feel that we continue to support you well. Thanks again Richard Richard Booty CEO Pet Sitter Plus

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  • Ease of use
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Game Changer

Reviewed 3 years ago
Pros

Oh where to begin!?... This software makes it incredibly easy to write a schedule for pet sitters and for clients. The option to run repeat services saves so much time! And you can store all client and employee information in one place. Clients and employees have access to a portal to see all of their information and scheduled services. The employees can use a feedback portal to send messages...

Cons

It is customizable, but only to a certain degree. It can be a lengthy process to get everything set up, and it may not be exactly the way you would like it to be. I would also wish for reports to be a bit more customizable. But it all flows regardless!

Vendor response

This is a wonderful review Brandy. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. Thanks again Richard Richard Booty CEO Pet Sitter Plus

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Pet Sitter Plus is extremely well thought out, logical and has greatly streamlined my business.

Reviewed 3 years ago
Pros

It has so much functionality and is very logical. It saves tons of time with invoicing and payroll.

Cons

There was a learning curve to some of it, but it really didn't take long to learn. The only other con is only being able to add a holiday fee by the day instead of the visit, but that wouldn't fit with the software's logic so I understand why it isn't possible.

Vendor response

Thank you Wendy so much for taking the time to review our software. It has always been a pleasure to support you. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The foundation of my businesses success is directly related to this phenomenal software program

Reviewed 3 years ago

It is the driving force of my business success and I know I wouldn't be thriving nearly to the level I am without it!

Pros

It takes care of needs I don't even know I have! It keeps track of every single detail related to every single aspect of my small but growing pet sitting company. I am small but plan to grow and I know PSP has the capability to grow with me. Billing, invoicing, and scheduling are a breeze and the GPS check in/out features are a major marketing tool for me in that I'm the only one in my area offering...

Cons

It is so functional and has SO many features that it takes time to learn and with 10-12 walks/visits each day I am struggling to find time...BUT as I stated above, once I have hired staff, I will have and plan to use some of that time to put more of this powerful software to use and drive my business even further, faster, better and rise above my competitors. I honestly don't think there is anything it can't do!

Vendor response

Thank you so much Niki for this fantastic review. It's great to hear that you feel that we have been a great partner for you and we hope to for many years to come. We really appreciate this review. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We could not run our business without this great bit of software...

Reviewed 3 years ago

We would not be able to run our business without this software, it allows us the time and freedom to get on with other things and develop further our services.

Pros

First and foremost the excellent, speedy customer services. The team are wonderful and every time we have needed help, we've never had to wait - someone is always at the end of an email or phone call. It's so rare to get such a great personal service and even though this company has grown since we first started using the software, this area of their business has remained first class and that's what...

Cons

There's not a lot that we don't like and anything that might need attention, we drop the company an email with our ideas and they go through them at software meetings and if you're lucky, it might be on the next software release, they are always developing the system further. We would like to be able to search on pets birthdays so that we can send them cards and birthday treats, just always looking to delight our clients and would like more diary features and integration with an electronic signature company for the signing of our documents, so are keeping our fingers crossed for the next software release.

Vendor response

Thank you so much for taking the time to review our software Laura. It has always been a pleasure to support you and we hope to continue doing so for many years to come. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pet Sitter Plus has enabled my pet business to grow by leaps and bounds! Could not rave enough!

Reviewed 3 years ago

Pet Sitter Plus has enable Tails of the City Pet Care and Born to Run Pet Fitness the ability to centralize all client ' pet details for easy access by managers and sitters/walkers. As a mobile-based business, the ability to retrieve important information on schedules, emergency contacts and pet care routines has made life for our managers and sitters so much easier. Allowing us to handle complicated...

Pros

I started Tails of the City Pet Care in DC in 2002. During the early years, pet sitting had not exploded as it has now so the available pet sitting software was extremely lacking. It was just as easy to manage using spreadsheets and Quickbooks. To cater to the ever growing pet professionals, there are now more options out there with sophisticated, powerful features that cannot easily be replicated....

Cons

No cons were added to this review

Vendor response

Thank you Xuan so much for this fantastic review. It's great to hear that you continue to feel that we have been a great partner for you. We really appreciate this brilliant review. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We once built schedules, invoices and payroll reports - all manually. PSP has been a GAME CHANGER.

Reviewed 4 years ago

Saves a ton of time, helps us focus on new client acquisition and employee training rather than the rote back-end stuff

Pros

About 4 years ago, we evaluated PSP, Pet Tech and other similar systems, (and in recent years, we cast a sideways glance at newer, app-based solutions like Leash Time and Time to Pet) -- while some of these services may seem as robust, or have a slicker user interface, we've found that PSP provides all the features a company of our size needs... and is uniquely able to scale with us. We're now at...

Cons

Well, we're in NYC so some of the terminology in PSP takes a little getting used to. For example, "Diary" will always conjure a tween girl's secret journal, not the daily schedules of our employees... and it's always a little charming to "raise" our clients' invoices rather than send them. I'd say the biggest example of this language difference, or perhaps more a cultural one, is that in the USA when...

Vendor response

Thank you Chun-Soon very much for providing this great review of our software and for your feedback about how we could improve the language interface. I am happy to say that this is being looked at in our new interface. Thanks again Richard Richard Booty CEO Pet Sitter Plus

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Saved my sanity, everything you could ever need in this industry!

Reviewed 4 years ago

My sanity, more sleep, less stress.

Pros

I was the admin for my brothers petsitting company. I joined the team to help him organize and expand. We switched over from another we'll know software that was just missing the mark. We needed something universal that could house all the details that comes along with this work. It was clear that the creators actually have worked as pet sitters. The amount of notes and details you can add for each...

Cons

No cons were added to this review

Vendor response

Thank you very much for taking the time to write this positive review. You have been a valued client for many years so it is really fantastic that you feel that we continue to support you well. Thanks again Richard Richard Booty CEO Pet Sitter Plus

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  • Ease of use
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  • Likelihood to recommend10/10

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Awesome software, Awesome support!!

Reviewed 4 years ago

The team at Petsitter+ are awesome! I owe my sanity and the health of my pet care business to them. Until April 2012 I had been managing bookings, rosters, invoicing and accounts manually. I was working 24/7 and struggling to keep my head above water. I was beginning to hate the business I had loved for 17 years. And tax time was a nightmare I dreaded to contemplate. In desperation I had approached...

Pros

Easy to use and has helpful "Help" menus and I can use it anywhere on any device

Cons

not really anything I don't like

Vendor response

Hi Sharon, Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. With kind regard Richard Richard Booty CEO Pet Sitter Plus

Overall Rating
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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fabulous software! Couldn't do without it now!

Reviewed 5 years ago

Using Pet Sitter Plus has transformed our business for the better and been central to massively increasing our turnover and customer satisfaction. We had been using a manual system with a calendar in outlook, spreadsheets and Quickbooks for invoicing for several years. However, with texts and emails coming in from clients as well as phone messages on the answer phone and mobile, jobs were always...

Pros

Easy to use, clients love it, online booking, record kept of all transactions, clients can register credit cards so payment can be automated, lots of comprehensive questions to make sure clients tell us everything important about their pets, keeps home security and alarm details... invoicing completed within minutes, saves us masses of time in admin and it's always accurate!

Cons

Maybe the mobile app needs freshening up but that is coming out soon we're told. Anything we suggest as an improvement goes into their development list and they welcome ideas and want to know what we want.

Vendor response

Thank you Sandra for this fantastic review

Overall Rating
  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Pet Sitter Plus is my secretary, admin and book keeper all rolled into one.

Reviewed 5 years ago

Have been using Pet Sitter plus for nearly 4 years now, and absolutely couldn't be without it. It's allowed me to be excellent in terms of reliability and professionalism, and given me back the time to put into growing the business (and now a second one). I had one session with Richard in the beginning, but found it all very intuitive (I had some experience of database run software already). The...

Pros

I really like the fact that it is so comprehensive, covering all aspects of client and dog information, clients accounts - I hate accounting, but with Pet Sitter Plus I am able to do my own accounts and self assessment, even though the business is quite complex financially. love that I don't have to keep many hard copy record, just the signed business forms and my booking diary really. It' fabulous for staff communication and great for client feedback too now that you can send out and email from the clients home with photos and an update. All wonderful stuff. The repeat services feature is a great help to, as it means you don't need to reschedule any regular walks or visits, just press the repeat button and you're away!

Cons

Really...? Ummm? Nope! I can't think of any. If I'm being very picky I would like a feature that lets me email all of my clients in bulk, but I have a mailing list with mail chimp. So that's covered elsewhere.

Vendor response

Thank you Alison for this wonderful review. For the benefit of anyone reading this review, Alison mentioned in the "cons" section that Pet Sitter Plus does not have the option to email clients in bulk. This was a simple misunderstanding. We have since spoken to Alison and tell her how to implement that functionality and she is very happy with our response.

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  • Likelihood to recommend10/10

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Pet Sitter Plus is excellent!!!

Reviewed 4 years ago

Before Pet Sitter Plus we used another software that worked but wasn't really designed for pet sitting service, so there were a lot of mistakes happening. Not to mention half of the work involved a lot of paperwork and consuming precious time. I had been looking for a new software for about a year and everything I saw on the internet wasn't quite right. One day I got an email advertisement from google...

Pros

Pet Sitter Plus is easy to use and very efficient!

Cons

None!

Vendor response

Hi Desi, Thank you so much for taking the time to review our software. I remember helping you to get your business up and running on Pet Sitter Plus and it was a pleasure to see you enjoy the benefits. We hope you enjoy the next release due out very soon. Best regards Richard.

Overall Rating
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  • Likelihood to recommend8/10

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I love that clients can access their accounts, but there are some changes I would like to see.

Reviewed 2 years ago

my overall goal is to spend less time at consultations and at the computer updating client information. It has only been a month and we are still dealing with adapting. So, it may be too soon to tell if I am 100% happy I switched to PSP. But so far what I appreciate most is the customer service, specifically Becky Eberly. She has been such a great support in helping me learn the system. Without her, I would have been a wreck.

Pros

clients are able to log in to update information as well as request or cancel services

Cons

Development changes requests: 1. when a sitter is in a clients account and looks at the schedule, I would like the sitter to be able to click on the name of another sitter assigned to other sits for that client. to access their contact information 2. When tips are allocated to the appropriate sitters when a client makes an online payment, I would like the sitter to be able to either be notified or...

Vendor response

Thank you so much for taking the time to review our software. It's much appreciated and we are glad to be of service to you and that Becky has been such a welcome support to you. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Overall Rating
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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Professional software for Professional Pet Sitters

Reviewed 2 years ago

Our company has been benefiting from the services provided by Pet Sitter Plus since 2013. In all honesty, it feels more like a partnership, as though Pet Sitter Plus provide the backbone to our organisation, allowing us to focus our efforts on what we do best, being with the animals. I shudder to recall the years prior to using the software. The administration involved in running a popular, successful...

Pros

-Ease of use -Plethora of features -Cost effectiveness -24/7 Customer Service -Client facing portal -Positive client feedback

Cons

Owing to the software's ability to process most scheduling, invoicing, financial reporting and administration tasks, I often found myself in the office with little to do and therefore drinking too much coffee

Vendor response

Thank you Justin so much for this fantastic review. I remember coaching you through the changeover to PSP some years ago and I am really pleased to hear that you continue to feel that we have been a great partner for you. We really appreciate this positive review. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Overall Rating
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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Pet Sitter Plus

Reviewed 2 years ago

It will take some time to learn the system and convert clients and pet sitters to the system. My customer service rep is phenomenal and walked me through it step by step. Representative is always available to take my call, answer my silly questions, or schedule a ZOOM session when needed. Once familiar with the system, it's easy to use and exudes every bit of professionalism you need as a serious pet-sitting business. Clients love it!

Pros

I searched high and low for salient software unique to the pet-sitting industry, that offered more than just "dog walking" assignment support. I offer extended pet care, via boarding and move-in care, that span several days/weeks (not just an hourly service) and was at a loss for years until I found PSP! It has saved me in so many ways...if not countless hours tracking sitters, clients and pet details. HIGHLY RECOMMEND PSP!

Cons

I like everything about this software and have 0 dislikes/complaints.

Vendor response

This is a wonderful review Tori. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. I am really pleased to hear that you feel that we have been a great partner for you, especially Marianne. We really appreciate this review. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Overall Rating
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  • Likelihood to recommend10/10

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Money well spent and time saved= Happy Days!

Reviewed 4 years ago

Time saving, easy for staff to use and see their work load. Usability on mobile so I'm not always needing my laptop.

Pros

Once set up (can be time consuming for a established company) this will save time and headaches with all aspects of business from invoicing to planning diaries and staff. I have used Petsitter for 5 years + and always found the company most helpful even with my silly little questions! Customer service is top notch. There have been "bugs", however, they have always been ironed out and dealt with in a professional and quick manor while keeping me (and other I assume) full informed of updates. I have even made suggestions of things I would like in the software and they have managed to run my ideas into the software! How often do you get listened to that well? I love Petsitter and wouldn't be without it now. Thanks to all the team who have made my life easier :)

Cons

I didn't find it sooner! Other than that I can not fault this software and can not recommend it highly enough, if you have a pet business you should have this software!!!! (I'm not being paid for this review!!!)

Vendor response

Thank you so much for taking the time to review our software. Your positive feedback is very much appreciated and it continues to be a pleasure to support you. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love this program

Reviewed 3 years ago

I can now organize my dog visits, boarding and daycare in such a short time. I now have time to work one expanding my business!

Pros

I have been using PSP for over 3 years now, and can not do without it! It is easy to use for everyone, me, my employees and my clients. My clients love the fact that they can schedule their services online. The real time visit updates and GPS confirmation of arrival is an excellent tool. My clients love receiving pictures of dogs during the actual visit! There all a lot of reports that can help...

Cons

The only con is that you can not change the invoice once it is sent. It does cause confusion for some of my clients.

Vendor response

Karen, thank you so much for taking the time to review our software. Your positive feedback is very much appreciated and it continues to be a pleasure to support you and help you to grow your business. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Overall Rating
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  • Ease of use
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  • Likelihood to recommend10/10

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I couldn't run my business effectively without it!

Reviewed 4 years ago

It literally made my job easier. I no longer have to waste my time with several programs, as PSP combined most everything all into one platform. I used to spend hours organizing and sending out schedules, and PSP now does that for me. My customers also love their emailed confirmations, invoices, and receipts of payments. PSP truly took my business to a higher level of professionalism that I never could have achieved using our old scheduling/management techniques.

Pros

How it completely streamlines the booking process directly from the clients onto the pet sitter's schedules. Nothing gets lost in translation. I also love how the pet sitters can acknowledge their schedules and check-in/check-out of each job as they complete it. These are just two out of many, many desirable features this software has!

Cons

I would like to be able to add attachments to the client's files (i.e. their Service Contracts, for example). This would almost completely eliminate the use(waste) of paper in my company. I would also like the sitters to be able to mark themselves off for particular hours of the day as opposed to entire days.

Vendor response

Hi Valerie, Thank you very much for providing this great review of our software. Its also useful to receive your feedback about additional features that you require and I am happy to say that both of the features mentioned are on our short term development list. Thank you again Richard CEO Pet Sitter Plus

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