Pet Sitter Plus Reviews

I really like the fact that it is so comprehensive, covering all aspects of client and dog information, clients accounts - I hate accounting, but with Pet Sitter Plus I am able to do my own accounts and self assessment, even though the business is quite complex financially. love that I don't have to keep many hard copy record, just the signed business forms and my booking diary really. It' fabulous for staff communication and great for client feedback too now that you can send out and email from the clients home with photos and an update. All wonderful stuff. The repeat services feature is a great help to, as it means you don't need to reschedule any regular walks or visits, just press the repeat button and you're away!

Really...? Ummm? Nope! I can't think of any. If I'm being very picky I would like a feature that lets me email all of my clients in bulk, but I have a mailing list with mail chimp. So that's covered elsewhere.

Thank you Alison for this wonderful review. For the benefit of anyone reading this review, Alison mentioned in the "cons" section that Pet Sitter Plus does not have the option to email clients in bulk. This was a simple misunderstanding. We have since spoken to Alison and tell her how to implement that functionality and she is very happy with our response.

Pet Sitter Plus is easy to use and very efficient!

None!

Hi Desi, Thank you so much for taking the time to review our software. I remember helping you to get your business up and running on Pet Sitter Plus and it was a pleasure to see you enjoy the benefits. We hope you enjoy the next release due out very soon. Best regards Richard.

Pro was it helps you find a babysitter and 5hats a good thing

It cost too much and that really sucked I would like a free version

-Ease of use -Plethora of features -Cost effectiveness -24/7 Customer Service -Client facing portal -Positive client feedback

Owing to the software's ability to process most scheduling, invoicing, financial reporting and administration tasks, I often found myself in the office with little to do and therefore drinking too much coffee

Thank you Justin so much for this fantastic review. I remember coaching you through the changeover to PSP some years ago and I am really pleased to hear that you continue to feel that we have been a great partner for you. We really appreciate this positive review. Thanks again Richard Richard Booty CEO Pet Sitter Plus

I searched high and low for salient software unique to the pet-sitting industry, that offered more than just "dog walking" assignment support. I offer extended pet care, via boarding and move-in care, that span several days/weeks (not just an hourly service) and was at a loss for years until I found PSP! It has saved me in so many ways...if not countless hours tracking sitters, clients and pet details. HIGHLY RECOMMEND PSP!

I like everything about this software and have 0 dislikes/complaints.

This is a wonderful review Tori. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. I am really pleased to hear that you feel that we have been a great partner for you, especially Marianne. We really appreciate this review. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Once set up (can be time consuming for a established company) this will save time and headaches with all aspects of business from invoicing to planning diaries and staff. I have used Petsitter for 5 years + and always found the company most helpful even with my silly little questions! Customer service is top notch. There have been "bugs", however, they have always been ironed out and dealt with in a professional and quick manor while keeping me (and other I assume) full informed of updates. I have even made suggestions of things I would like in the software and they have managed to run my ideas into the software! How often do you get listened to that well? I love Petsitter and wouldn't be without it now. Thanks to all the team who have made my life easier :)

I didn't find it sooner! Other than that I can not fault this software and can not recommend it highly enough, if you have a pet business you should have this software!!!! (I'm not being paid for this review!!!)

Thank you so much for taking the time to review our software. Your positive feedback is very much appreciated and it continues to be a pleasure to support you. Thanks again Richard Richard Booty CEO Pet Sitter Plus

How it completely streamlines the booking process directly from the clients onto the pet sitter's schedules. Nothing gets lost in translation. I also love how the pet sitters can acknowledge their schedules and check-in/check-out of each job as they complete it. These are just two out of many, many desirable features this software has!

I would like to be able to add attachments to the client's files (i.e. their Service Contracts, for example). This would almost completely eliminate the use(waste) of paper in my company. I would also like the sitters to be able to mark themselves off for particular hours of the day as opposed to entire days.

Hi Valerie, Thank you very much for providing this great review of our software. Its also useful to receive your feedback about additional features that you require and I am happy to say that both of the features mentioned are on our short term development list. Thank you again Richard CEO Pet Sitter Plus

I have used this software for over 4 years and have recommended it to other local companies who have also bought and used it. As a qualified book keeper I can confirm the invoicing system allows your year end figures to be given at a simple click of a button. It allows HMRC to see what is scheduled e.g. Your diary is your income (especially useful with cash businesses) it allows you to keep track of customer payments and outstanding amounts allowing you to simply email a account summary to them with a request for payment if needed. It's simple to see your diary schedule and to add any details you need to keep things up to date. The customer portal allowing customers to request services online and frees up our time answering the phone.

As with every software things can always be improved but this is not much of a con as every time I email a request for a new feature it has inevitably been added in an update.

Thank you very much for taking the time to write this positive review. You have been a valued client for many years now and so it is great that you still feel that we continue to support you well. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Pet Sitter Plus has allowed me to manage my business in a more efficient manner. Invoicing, managing client/pet data, scheduling and the client portal are just a few elements that have streamlined my business using Pet Sitter Plus software. I chose Pet Sitter Plus for their rich features, which I knew would grow with my company. The initial sessions with my software coach were extremely helpful in customizing the program to fit my business model. The best part of using Pet Sitter Plus is their responsive support team. The support team is readily available to answer any questions and problem solve with their clients. My experience with Pet Sitter Plus has been very positive!

No cons were added to this review

Thank you Kim so much for taking the time to review our software. It has always been a pleasure to support you and you continue to be a valued client. Thanks again Richard Richard Booty CEO Pet Sitter Plus

its very customizable to how you run your business. the interface is nice and clean. I like how the software has a sitter, client portal as well.

That once you raise an invoice you can't automatically add more visits from the service request into that same Service Order. We invoice ahead of time.

Hi Stephanie, Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. With kind regard Richard Richard Booty CEO Pet Sitter Plus

Excellent customer service! Ease of scheduling, accuracy of invoicing, flexibility and functionality

I honestly cannot think of one thing

Hi Janet, Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. With kind regard Richard Richard Booty CEO Pet Sitter Plus

I don't know what I'd do without this software! From scheduling to billing and invoices, everything is run efficiently and effortlessly. I have gained SO much free time by using PSP, and my employees and clients also love it! The customer service is also top-notch! When you sign up, they have someone walking you through every single step, and they are there for you when you have any questions!

Although I do love this software, it is less "pretty" than others I've tried out. It's efficiency definitely makes up for it though! They also don't have any app, but are supposed to be coming out with one very soon!

Thank you Shannon very much for providing this great review of our software and for your feedback about additional features. I am happy to say that the 'new look' interface will be more appealing and we are sure you will like it. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Whatever you need to do, it's very quick and easy to accomplish; from sending quotes, re-assigning pet sitters, changing client orders, real time payroll & reports and best of all the mobile app and client portal. Our sitters use it daily and the majority of our clients now use their portal to request visits and pay their invoices.

No cons were added to this review

Hi Mike, Thank you so much for taking the time to review our software. I remember helping you to get your business up and running on Pet Sitter Plus and it is a pleasure to hear that you still enjoy the benefits. We hope you enjoy the next release due out very soon. Thanks again Richard Booty CEO Pet Sitter Plus.

This system changes our business to the extent that we have doubled our income every year since using it. I saved money on admin costs for staff as everything is much quicker using this system and we have far less complaints everything runs so much smoother now. Our business has really grown and i do put a lot of it down to this system.

The hardest part is the initial set up but if you are like me I enjoyed it! Lots of data entry and a little bit overwhelming at the beginning but the team train you through it and really put you at ease!

Hi Jessica, Thank you very much for taking the time to write this positive review. You have been a valued client for many years so it is really fantastic that you feel that we continue to support you well. Thanks again Richard Richard Booty CEO Pet Sitter Plus

The software is NOT a cookie cutter program, which many of the other software systems seem to be. The program can be tailored to what I need for my business and the way that it is run. The customer service is available around the clock and they are very supportive.

No cons were added to this review

Thank you Therese very much for taking the time to write this positive review. You have been a valued client for many years so it is really fantastic that you feel that we continue to support you well. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Gosh- so much! Having client info easily accessible to staff while mobile is key.The ease of payment processing and processing service requests are a customer fav from our end.

Email features are Null - just HTML formats. No ability to change font types, looks, sizes or add pictures. Also whish the push emails to clients after a visits were more esthetically pleasing.

Thank you Amber very much for providing this great review of our software and for your feedback about additional features. I am happy to say that the feature you require is on the short term development list once we have rolled out our next big release. Thanks again Richard Richard Booty CEO Pet Sitter Plus

LOVE the customer Service and support especially the zoom sections that are scheduled to get me familiar with the product and to customize for my needs. I get really quick responses to my emails asking for help. Keeps me super organized and getting the information I need for taxes is super easy. I really suck at paperwork. This software is a lifesaver! Best decision I’ve ever made

Cons? Wow that’s a tough one. I guess that it doesn’t auto invoice after last visit. I know it has a bulk invoicing feature.

Fabulous software. I have limited IT knowledge and I struggled on in my first two years of business with notebooks and a diary. The difference that this simple computer programme has made to the day to day running of my business is huge. Every conceivable piece of information I require from revenue to a hamsters eating habits are easily recorded, easily accessed and easily amended. I dont know how I managed before ...

No cons were added to this review

Carrie, thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Customer support! Ease of use!

No cons were added to this review

Thank you Tess so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. Our next release is due out early May 2017 and I hope very much that you find the new features beneficial. Thanks again Richard Booty CEO Pet Sitter Plus

I have a dog walking business with 10 employees and 150 dogs so having this scheduling program has helped my so much. I was doing everything manually for 10+ years and this has saved me hours of time each week. It was like hiring an assistant.....but for less money. I also have an online booking company for overnight pet sitting and this system allows clients to book and pay online easily, which has been great.

The only thing that could be improved (which it sounds like they are working on) is that it would be nice to have more functions on the mobile version of the program. I'm typically out and about walking dogs so more functions to edit walks on my phone would be helpful.

Thank you DeEtta so much for taking the time to review our software. It has been a pleasure to support you and become your 'admin assistant'! Thanks again Richard Richard Booty CEO Pet Sitter Plus

Love that all of my Client information, invoicing etc. is located in one place; Invoicing is now a breeze and it used to be a major chore! Still have a lot to learn about the software, but I cannot say enough about my coach Dana Dubriwny. She is patient, knowledgable, and always has an answer for my questions. Even though my trial period is up, she is still here for me whenever I am stuck on something and I never could have learned to use the software without her! Overall, I am extremely satisfied with this software and look forward to growing my business with Petsitter Plus!

So far, there is nothing I don't like about the software. There were a few sections on the Help page where I was unable to get answers to my questions, but I believe that's because they are under construction...and of course Dana my coach was able to answer my questions right away so really it wasn't much of a problem.

Thank you Denise so much for taking the time to review our software. It's much appreciated and we are glad to be of service to you. I passed on your thanks to Dana too! Thanks again Richard Richard Booty CEO Pet Sitter Plus

No pros were added to this review

No cons were added to this review

Hi Kelly, Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. With kind regard Richard Richard Booty CEO Pet Sitter Plus

So easy to use, efficient and professional, invoices and quotes are created and sent with minimal effort on my part, excellent for keeping track of my booking and income. excellent customer service.

No cons were added to this review

Hi Christine, Thank you so much for taking the time to review our software. Your positive feedback is very much appreciated and it continues to be a pleasure to support you. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Keeps records of everything I need, and gives me instant information. I can see everything I need to know about my customers very quickly, I can instantly see any outstanding invoices.

No cons were added to this review

Thank you so much for taking the time to review our software. It has always been a pleasure to support you. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Ease of scheduling and keeping track of payments.

Connection is not great, especially when we are in buildings, it can get quite slow.

Thank you so much for taking the time to review our software Caroline. It¿s much appreciated and we are glad to be of service to you. Thanks again Richard Richard Booty CEO Pet Sitter Plus