PetDesk Reviews - Pros & Cons, Ratings & more

ezyVet

Covetrus Pulse

Weave

VitusVet

IDEXX Neo

PetDesk is the all-in-one patient journey platform that can help veterinary clinics reduce their busy work so they can focus on better patient outcomes. 
The PetDesk platform offers a range of tools and features including digital marketing, online booking, VoIP, mobile app, reminders and more!

PetDesk

Android

Web-based

iPad

iPhone

PetDesk has been very useful for scheduling appointments and refilling medications, and it has been wonderful for communicating with clients, especially texting.

All the functions are easy to use. My favorite option is the loyalty program and the customer service is outstanding.

I like the ease of use for this product and the awesome app for our clients to use. The team of representatives for this company are stellar.

We have been with this company for a very long time and have seen them progress through the years. I love the dashboard it is simple and easy to maneuver.

Its so nice to be able to give discounts to all of our clients. And we all love being able to see our vaccination records and be able to email and print them off from anywhere.

We are pleased with the automated appointment checks as well as the options for two-way messaging. Clients really like this as well, plus the ability to see pet data on their phone.

The Loyalty Program feature is new to us, but we're growing it every month & our clients are loving it.

The texting functionality is great and easy to use. We reach clients by text that we can't reach by phone (or they just don't answer or check voicemails).

However, some clients cancel their appointments on accident and we always have to call them to confirm their cancellation anyways.

From the very beginning, the PetDesk sales, implementation, and training team were amazing in getting us up and running. It was quick, efficient, and so easy to use right out of the gate.

I can not say enough good things about them. Best customer service EVER.

Pet Desk has decreased the number of calls coming in, ability to keep connected with our clients, and a great reminder system.

It is easy to use and our customers seem to be highly willing to integrate it - especially the younger adults. Our staff enjoys not having to make as many phone calls when following up with clients.

I know you've implemented "valid number" next to client phone numbers but it's still confusing and takes more time to send clients messages.

We noticed an amazing difference right away in a significant decrease in the number of "no-shows."  Estimating that initially, PetDesk more than paid for itself through this decrease in lost revenue.

I like that PetDesk integrates with our practice management software easily and accurately. Makes appointment confirmations more efficient.

The only thing that we don't like about PetDesk is the limited character count when communicating with clients.

I would say when scheduling an appointment from an owners request, lag time during their response, will cause them to lose that time.

Demandforce

Covetrus Impromed

Zipwhip

Rapport

We did a fair amount of comparison between different companies and options for reminders, client communication, etc. Many companies and apps were about "rewards programs", which we aren't a fan of; we don't sell groceries, we practice medicine! At the time, we were using a different company and our clients weren't a big fan of using the portal. Since switching over to Pet Desk, we process (electronic and mail) reminders as well as communicate with clients, costing less money with far better response.  

So far, our clients and staff love the Pet Desk app. It has opened up new methods of communication with our clients, including adding a personal touch by sending pictures of their pets via text while visiting us...without our staff losing privacy or sharing their number. We can send group e-mails/messages to notify clients of upcoming events, closings, education, reminders for PE/vaccines, etc. We can handle scheduling, Rx refills, answer questions and resolve a lot of communication without having to use multiple resources. With today's busy schedules, I find that our clients like the "text" option over calling.  

As a client/pet owner, I love having the app (even though I have regular access to my pet's records) to add reminders, show pictures of my pets to friends/family, have access to my pet's records for immediate release of info, etc. I can edit/add information/details (diet, license/microchip #), add additional "providers" (local emergency services, specialist referrals, boarding, grooming, training, day care, pet stores, etc.) without other companies accessing the client/patient information or privacy. Any editing done is non-medical information and does not transfer to our software; Pet Desk only sends updated information to the client's account, the practice never receiving data. The app even allows me to look at my pet's medication history, dates filled, quantity and instructions for administering. Another "perk" is that we have ASPCA pet insurance as a "provider" in our app, encouraging and allowing our clients to look into pet insurance without pressure.

In addition to the app being a great tool for our practice, the service provided by the Pet Desk team has been phenomenal. Any questions that we've had were answered quickly and their support always positive and personable!

The app is great, but their sevice team is hands down the very best!

Positive experience overall. 

The appointment reminder texts/emails have been outstanding. The reduction in no calls/no shows is super helpful, as well as the appointment confirmation reminders generating cancellations that are not last minute. This allows the clinic to make much better use of it's already stretched resources.

I do like the provision of a company website, and I would like to do more customization with it in the near future. 

Excellent veterinary support software.

Despite their current limitations I think that PetDesk has been an incredibly valuable tool and came along just in time to help our small staff manage the dramatic changes we all faced with the constraints imposed by the Covid virus.

I also really appreciate their allowing us to opt out of all marketing preserving our direct client patient relationship without the optics of having sold our client list for economic advantage.

Their support staff has not only been prompt in resolving problems, they were incredibly tolerant of frantic "I can't make this work right"  emails or chats.  They have all been very kind and understand that we know about your pet but we probably don't know about your desk!

Navigating Covid-19 with the help of PetDesk

Overall, PetDesk has saved staff time when having to schedule appointments and deal with the reminder system.  We believe PetDesk has also been a great tool for client retention, gaining new clients, and client compliance.  We've also noticed that our amount of no show appointments has almost diminished thanks to PetDesk.  We vetted several other services before making our choice and PetDesk was the best for our practice.  It is also nice that it includes statistics and clients can leave reviews that we see on PetDesk and can address any issues that may arise in the reviews.

Time saver & great compliance addition

Increased compliance from our clients due to the fact there are more ways they can contact us now. We also get the benefit of cutting back on some of our incoming calls now and can answer client requests (via the Pet Desk Dashboard) at a time that doesn't take away from our face-to-face interactions with customers in the clinic. 

Can't imagine doing what we do without the help of Pet Desk! 

Overall we benefit greatly from utilizing PetDesk at our practice and our clients seem to really enjoy this integrated technology.  I would like to see an expansion of communication tools, i.e. increase of character limit via text and appointment scheduling communication, and possibly more "alternate time" options beyond the mere 2 that is currently available, in addition to suggestions previously stated.

Great resource but some bugs

PetDesk has really helped optimize our reminder systems. Before PetDesk, every reminder was being done individually by me. This took several days each month to send medical reminders and several hours each day for appointment reminders.

PetDesk Review

Very good, they were able to help retrieve a lot of lost clients due to a data error with our last reminder system.

Great Vet Reminder Program

Communication is key and with PetDesk we are able to communicate with our clients quickly and there is no "phone tag". This has saved our client relations team hours of phone time and they are able to give our clients that are in clinic more attention. 

Best Program!

Overall integrating PetDesk into our practice was a smooth process, we were able to put the staff through training before launch, and launch the additional features as we felt comfortable. It was very easy to get started on a new feature, and customer service and our local representative were awesome to answer any questions. We are so happy we brought this into our clinic. Our clients love it too!

Helped tremendously with tasks to give us time for our clients

Easy to work with, excellent support staff!

I Recommend PetDesk to other veterinary clinics.

We love PetDesk at our practice! 

The connection with the clients in the app is great. They can request medication refills, view results and request an appointment that frees us up on the phone and saves time. 

Best Reminder System 

Utilization of the PetDesk app has helped us to thrive during the last year of increased call volume to our hospital due to COVID-19 curbside service. I can confidently say that having PetDesk is worth 1-1.5 full time customer service representatives answering the phones, scheduling appointments, and conducting follow-up calls with clients. The rewards program is very well received by our clients and it helps to set us apart from other veterinary hospitals in our area.

An easy bill to pay each month

Great for veterinary practices!

The customer service is above par and the service has proven beneficial to the office in terms of efficiency, client communication and increased client compliance. 

Increased Efficiency, Better Communication

Pet Desk is a great tool to communicate with clients.  A client will respond back to a text before listening to a voice mail. It's very useful as if you need client to call office after leaving a message , you can text them stating please call the office. Pet desk is user friendly for my staff and our clients.  

Practice Manager

We appreciate the ease of PetDesk and our clients appreciate the ability to be in control of their pet's information (scheduling, vaccine reminders, medication refills).

Useful & Efficient

Pet Desk definitely saves time and takes the burden of reminder calls off our already overwhelmed reception staff.

Ease of use and the capability of various modes of communication.

We can help clients without the phone as we are able to get to them. Clients contact us at their convenience.

Invaluable tool. Clients love it.

Less phone calls, easy scheduling, the mass messaging is very helpful. Our clients love it. Many new clients are downloading the app even before their first appointment.

PetDesk works for us

PetDesk makes it easier

I love dealing with PetDesk. The customer service is amazing! You seriously will not meet a better group to work with. I recommend PetDesk on all of my manager social media platforms.

We love PetDesk!

Since we started using pet desk it has made thing easier for our staff and clients! 

PetDesk has saved a great number of staff our.  Our client communication has increased ten fold.

PetDesk Reviews

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