Pocomos Pricing, Features, Reviews & Alternatives

Pocomos

Customer focused pest control software

4.49/5 (35 reviews)

Pocomos overview

What is Pocomos?

Pocomos is a customer focused business management solution for the pest control industry which offers tools for managing field sales, tracking revenue, communicating with customers, scheduling appointments, processing payments, and monitoring business performance, all from one central platform. The cloud-based solution is optimized for all operating systems including desktops and mobile devices, meaning it can be utilized by field workers to manage sales, contracts, and route planning whilst on-the-go.

In order to provide a customer-focused solution, Pocomos offers tools such as email, SMS, and phone call communication, multi-channel marketing, a searchable customer database, and more, and allows users to access all client history before or during any appointments. Jobs and tasks can be scheduled within the calendar tool in order to give employees a clear overview of previous and upcoming appointments. Google Maps integration provides field service workers with optimized routes to appointment locations and ensures they always know where they need to be, as well as the most efficient way to get there.

Sales can be tracked and monitored in real time within the Pocomos app, with reports on individual, team, and branch sales figures, as well as analytics on numbers of knocks, leads, talks, and more. E-contracts can be generated and signed electronically at customer’s doors, and payments can be processed using Pocomos on any mobile device in order to close more sales at the job site.
www.pocomos.net

Pricing

Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

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Pocomos screenshot: Field employees can view their upcoming jobs and send an "En Route" SMS to the customerPocomos overviewPocomos screenshot: Time tracking allows employees to save their hours workedPocomos screenshot: Drag-and-drop scheduling allows employees to view their workload each dayPocomos screenshot: Stay up to date with business performance metrics with reports on revenue, sales, jobs complete, and more

Pocomos user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.2
  4.5
  4.5
William S.

Easy, thorough and modern software at reasonable pricing

Used daily for 2+ years
Reviewed 2018-07-09
Review Source: Capterra

Ease of use, less expensive and easy to adapt to.

Pros
Can have as many users as needed, pricing is based on active customer base. Runs the same across all platforms. Modern and easy to adapt to.

Cons
There is really nothing I can think of, we have had a few items we wanted changed and they usually respond to our needs in a timely fashion

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Marie B.

User Friendly!!

Used daily for 1-2 years
Reviewed 2019-04-05
Review Source: Capterra

Overall, it is just a wonderful program that is easy to learn and figure out! Not many programs are like that!

Pros
I love how easy it is to route jobs with this software! We've actually tried other softwares, and none are as user friendly as Pocomos. Customers can log on to their own portal and pay their bills! Our customers love that! I even like that it has a texting program to give our customers a heads up for their next services. Ultimately it is quick, easy and even FUN to use this program in order to cater to all of our customers' needs!

Cons
I really wish there was a way to have automated calls. I love the texting program, but It would be great if there was some sort of calling system. I also wish that we can see which technician serviced a property last on the View/Add section when we click on a customer's name. It shows what day it was last serviced, but I would love to see which tech was there last time too rather than having to click on their account and take the longer route.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stephanie M.

Friendly and personable employees but the company seems understaffed to take care of its customers.

Used occasionally for less than 6 months
Reviewed 2018-03-07
Review Source: Capterra

Pros
I signed up with Pocomos because I liked their easy to read screens and the ease of use that it offered. It takes your business to paperless and "somewhat" automated. You will still have to manually identify who needs an upcoming service notification email and then generate it and the same applies with an advance phone call or text message (so not truely automated). Pocomos gives you the ability to text message customers and the customer can text you back. This system also allows technicians to upload photos to the customer's account which is nice.

Cons
I signed up with Pocomos in Feb 2017 and we planned to go live in May / June 2017. By November 30, 2017 I was still NOT up and going. When I sent my 1st data file to them, it came back to me for a proof read. EVERY customer's information record contained incorrect data. I took 8 weeks to manually do the spreadsheet myself to make sure the data was correct. Once the data was submitted, I was then told that they would only import one service per customer and not each service (I could have saved myself 3 weeks at least if I would have been told this ahead of time). Once my data was in "their hands" there were repeated issues of duplicate customers and data to the point they had to wipe the slate clean and redo it. Once redone, the same problems reoccurred. With no resolution in sight and my data file now 3 - 4 months out of date, I had to let them go. I paid fees and charges to convert to Pocomos and had nothing to show for it. I emailed my Pocomos contacts and asked for a partial refund of my charges and I heard back from NO ONE. While I liked the people at Pocomos very much, they couldn't get the job done. And to end the business endeavor, a simple emailed reply on their behalf would have been nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Jason M.

Great for my office but not for my customers

Used daily for less than 6 months
Reviewed 2020-06-30
Review Source: Capterra

I really like the software and have invested many hours and dollars into the implementation of it. Hopefully they can fix some of the issues that would seem to be very easy fixes. I do not want to have to make another change.

Pros
The software is easy to use. It has everything that my previous software did not. It was easy to set up and the support so far has been top notch. The pricing is fair and competitive.

Cons
Although I like using this software, my customers do not. It is not user friendly at all from my customer's perspective. The customer portal is surprisingly primitive, surprising because the software is very advanced. My customers are constantly having issues paying for their services through the portal and my outstanding A/R has increased by nearly 75%. Links to the portal expire or do not work leaving my customers frustrated and angry. This has been extremely disappointing. If we can't get paid for our services, then what is the point?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Michael S.

Dynamic Software

Used daily for 2+ years
Reviewed 2019-04-12
Review Source: Capterra

I have been using Pocomos for over 5 years, and it is clearly the best pest control software thus far.

Pros
Pocomos is a Dynamic software. As needs arise, they adjust the program. Also, the standard features are not add on modules like other software companies for pest control. I have tried all of the big ones. Have a question or issue, no problem. Chat with them right on all of the screens. They answer within 10 minutes while you continue to work! The reps are always so quick to answer. I have the same experience as everyone in the tech department.

Cons
I it's beginning, the androids did not work as well as Apple. Those early issues have long since been rectified.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Pocomos pricing

Pricing options
Free
Free trial
Subscription
View Pricing Plans

Starter: free for one month for 0-50 active customers
Small: $85/month for 51-300 active customers
Medium: $165/month for 301-500 active customers
Enterprise 1: $0.24/customer/month for 501-2000 active customers
Enterprise 2: $0.20/customer/month for 2,001-5,000 active customers
Enterprise 3: $0.16/customer/month for 5,001-10,000+ active customers

Pocomos features

Billing & Invoicing
Electronic Payments
Mobile Access
Quotes/Estimates
Scheduling

API (237 other apps)
Access Controls/Permissions (161 other apps)
Activity Dashboard (266 other apps)
Activity Tracking (151 other apps)
Alerts/Notifications (232 other apps)
Customer Database (159 other apps)
Customizable Reports (172 other apps)
Data Import/Export (214 other apps)
Document Management (212 other apps)
Inventory Management (264 other apps)
Invoice Management (174 other apps)
Reporting & Statistics (300 other apps)
Reporting/Analytics (200 other apps)
Search/Filter (200 other apps)
Third Party Integrations (217 other apps)

Videos and tutorials

Additional information for Pocomos

Key features of Pocomos

  • Calendar management
  • Customer communications
  • Customer management
  • Customer service history
  • E-contract creation
  • Electronic signature capture
  • Field service management
  • Fleet management
  • Google Maps integration
  • Inventory control
  • Job scheduling
  • Marketing campaigns
  • Payment processing
  • Pest activity tracking
  • Pesticide usage tracking
  • Quotes / estimates
  • Real-time company data
  • Route optimization
  • Sales tracking
  • Scheduling
  • Visual job costing
View All Features

Benefits

• Benefit from Pocomos’ cross-platform format which allows field service employees to make sales and access customer data whilst on-the-go, from any device.

• Manage customers with tools for taking bookings, sending reminders to customers via email, SMS, or telephone, sending out marketing content, maintaining a client database with full history, and more.

• Track business success with reports on sales, revenue, and production, as well as field sales metrics such as number of door knocks, number of leads, and more.

• Use the calendar tool to schedule pest control services and assign jobs to employees so that they are always aware of their upcoming workload.

• Close sales in the field with tools such as online contract editing, electronic signature capture, mobile payment processing, route planning through Google Maps, and more.