SimpleConsign Reviews

Very easy to use! There is a lot of flexibility within the system.

I realize it’s a state issue but I wish the layaway deposit and/or the whole layaway sale would show on the dashboard.

The ability to split consignor payouts between in-store credit and cash payout (for which I have different splits). For example, my consignors receive 40% of their item sales if they take their credit as cash, or 50% of their item sales if they use their credit for in-store purchases. SimpleConsign is the only software system on the market (that I've found so far) that makes it easy for a customer to use some of their credit in-store and then take the remainder as cash. I also like the specificity of the reports feature, and how easy reports are to customize.

I wish the software linked with QuickBooks Online. I wish there was a way to view Consignor Credit AND Store Credit (from returns and gift card balances) on the same screen. As it is, it is hard to explain to customers and train employees why we don't always see their store credit when checking their consignor credit. I wish Store Credit was listed when consignors login to the online portal to check their account. I wish that the status changed from Active to Sold when store-owned inventory quantity reached zero. As it stands, the status remains Active while the quantity changes to zero. I wish SimpleConsign integrated with Gravity Payments.

We are a combination of consignment, resale and retail. I love that SimpleConsign supports all of these types in both POS and overall inventory management. It is also fairly easy to train our new staff on POS components of the system. Also I'm very happy with the level of customer support from the Traxia team.

Because I have a software design and development background, I am perhaps more critical than most. I find many of the workflows very clunky and some of the interfaces do not follow UX best practices -- resulting in user errors that shouldn't happen. It doesn't feel like user-centered design. Many times when I'm trying to figure out how to get the system to support the tasks I want to do, I long for a peek at your schema and object model. The data relationships aren't always clear and results are often not what I would expect. I would love for the software to work better with and on multiple devices.

Thank you for your review Mara, this feedback is extremely valuable and I will be sending it to our dev team.

Record keeping by far is the big advantage to SimpleConsign. When the end of the pay period comes, it is a 5 minute process to run the payments. Simple Consign is always working on the system to improve the process and the latest change is more evidence of that. I have kept the Consignor records manually in the past and this system is worth every penny. Monthly reports make filings easy. And our Consignors love the online access to their sales

I can't find much about SimpleConsign that I don't like. We do not use all aspects of the software, but there is little that I do not like.

Thanks Lawrence for taking the time to review SimpleConsign. We're so glad we've made it easier to manage Park Avenue Marketplace. The Ohio state motto of "With God all things are possible" obviously doesn't include speedy tax filings. Thanks for being on Team Traxia!

I used to have to take a picture of a dress, download it to my computer, upload it to our website, write down the description, item number and price. Then when the dress sold, I had to go in and manually remove it from my site. With SimpleConsign, it was just that-SIMPLE! I can use the app on my phone to scan the tag on the dress and take a picture. Everything would automatically go onto my website and then be removed once the tag was scanned for purchase. This saved tons of time and also assured us that anything on our website was still in the store when customers would call or come in to see the item.

It is not that I didn’t like aspects of the software, it is just that I was used to using my old software and change can always take some time to get used to. I wish I had started with Simple Consign when I first opened.

Simple consign truly is that, simple!! For months I was wondering what I was missing because it was so easy. Excellent customer service and my consignors love that they can log in and see their sales.

I love this software. Not sure that there is anything I don't like.

Hi Lynn! Thanks for the awesome review. You have always been such an incredible ambassador for SimpleConsign and we appreciate it. Love having you on Team Traxia! Thanks again

Quit user friendly. When stumped help is a call away.

Setting categories is not intuitive. No place for notes on new inventory page. Changing consignors (bulk) is not intuitive.

We appreciate the great review and only wish we could thank you directly. Traxia is always looking to improve and getting suggestions and feedback from our customers is the perfect way. So happy you feel our Support Team is the best ever. We would definitely have to agree! Thanks again!

Like the program and the customer service.

Their credit card provider. It has nothing to do with the software but the do support this company and I wish they would find another

Hi Robert! Thanks for taking the time to review SimpleConsign. We appreciate it. We're so happy you think we're GREAT! too. In regards to the credit card processors...stay tuned. Exciting things are coming. Thanks again!

Literally everything! I only wish there was an eCommerce module.

No eCommerce module which is so important in today's retail market. I would never close our brick & mortar, but would love to add an eCommerce option for our customers.

It's very easy to navigate and access all your data as well as easy to create your own custom reports. Tech support has been very helpful and are always available.

While I don't personally pay for this, I know the owner does and I know she wishes it was a little bit cheaper. But other than that, I really have no complaints.

To our mystery reviewer, thanks! We're pleased you've had an amazing experience with SimpleConsign!

The best thing about this software is the ability to run reports for my vendors at the drop of a hat. I have a vintage collective and have 40 vendors who sell at my location. I do all the book-keeping for them and some of them are very disorganized. As long as I have put good and thorough information into the system at the time of the sale, including notes if necessary, I can go back at any time of the year and look up the sale and see what the circumstances surrounding the purchase were. I also love the online look up tool that the vendors can use themselves. Saves me TONS of time in phone calls answering questions about daily sales. Total lifesaver. Plus I push that expense back onto my vendors so I don't have to absorb that cost.

some of the terminology absolutely doesn't apply to my business model and there is no flexibility in changing it. I also would like a bit more options when it comes to running a custom report. I have a very limited capability to define my own parameters for sales reports other than the "canned" reports already built into the software. MAIN COMPLAINT: NEEDS AN APP FOR THE PHONE /TABLET ETC~!!!

Elizabeth, Thanks for taking the time to leave a review and thanks for 5 years of partnering with SimpleConsign. We're always interested to hear what our customers need so we appreciate you sharing. Hopefully, we'll be able to earn 5 stars on everything for you soon! Your loyalty matters!

Where do I begin? Let me start with their OUTSTANDING customer support. They are fast at responding, patient as they walk you thru solutions ( teach you as they do) and truly know their product features. Probably the most outstanding service I have received from any vendor. As for the software itself- tremendous! I feel like I could not do my job without this software (and their support). It provides...

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There is nothing I dislike. When I run into a problem, all I have to do is call customer support and BINGO- they walk me thru a solution. There was 1 occasion when I wanted to do something and that particular function could not be done HOWEVER with the help of the support crew, they came up with an alternative that worked perfect. They go the extra mile 7 days a week/ 24 hours a day

Wow, Lynn, thanks! We appreciate your phenomenal review. Thanks for your incredible encouragement and loyalty too. You've actually been a customer of ours since 2014! It's wonderful customers like you that make us work that much harder. Thanks again!

It is easy to use once you learn how it works, it allows flexibility to either let consignors check their own account or to check for them, and the customer service is excellent. They are always quick to respond and have helped me numerous times with tech questions even when it's not software related!

I wish you could apply more than one credit card payment to a single purchase so that folks could use a gift credit card and pay the balance with their regular card but this issue is minor in the grand scheme of things. Also, I wish the formatting for tags was a bit more flexible. I would love to print a butterfly jewelry tag with the consignor info right next to the price so that we could just use one half of the tag when we are tight for space (on the backs of small earring cards). Right now, the format sets the price on one end of the butterfly tag and the date and consignor info on the other so that we have to manually cut each price tag and put both pieces on the backs of earring cards. It's a small thing but takes time when you're putting in orders of 50+ pieces at a time.

Elizabeth, thanks for taking the time to review SimpleConsign. Have I got good news for you! We've just added new integrated credit card processors that allow you to take split payments! Contact Support ASAP and get switched over. Thanks for believing in us!

It is easy to teach new staff how to use. very straight forward tabs for different areas of the software. everything is very simple when adding accounts and inventory. The business overview tools are great. I love the reports.

I have been through hell trying to print barcode price labels for my products. I couldnt seem to get clear information concerning the label printer that i needed to order and the label size. I was very inexperienced in this area and really need some more committed help. The printer that I ended up buying isnt 100% supported by the print service software EDNA, that is the Zebra ZD220 and I have an unreliable communication between the APP and the printer. It has been extremely frustrating and time consuming. I've paid $400 to have IT specialists come and look. Traxia support want able to rectify the problem. This is my only complaint about the software and I am sure in time this problem will be ironed out even if it has been costly.

Thank you for your review Zella, I am sorry this happened to you, and I'm sure it's very frustrating. I will have support reach out to you.

Very user friendly - visually clear, logical, and well organized. Customizeable - easy to adapt this system to our specific needs, run custom reports, use some features but not others etc.

Updates often seem to change layout or visual details that seem unnecessary - eg: fade effect on calendar setting, while there are other features we would love to see updates on to improve function eg: ability to discount multiple items at once, but not having to discount the entire sale. Or the ability to see trends of sales data on different time frequencies - monthly, yearly, etc instead of just "all time". However, some changes that we have wanted to see have been implemented, which is wonderful! eg: search function in brands feature. Is there a connection to QuickBooks?

Sara, Thanks for taking the time to respond. We appreciate you titling it "Great Software!" We do connect with the installed version of Quickbooks and we're working on an integration with the online version as well. Check with Tech Support about discounting items at the time of sale. Again, thanks for taking the time to give us a 10 out of 10!

I started my resale business with Simple Consign and I'm so thankful that I did. It tracks my inventory, is the center of my point of sale, and charts analytics and compiles financial report that are necessary for my day to day operation. The Simple Consign team has expanded the software to dovetail beautifully with Shopify to help me create a seamless integration between my bricks and mortar store...

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Anything that could ne improved gets improved so nothing comes to mind.

Thank you for Maureen we're happy to be your silent partners!

Ease of access to information. I have 169 artist/consignors and being able to access their sales and inventory at any time is extremely useful. It took an incredible amount of time and work to enter all the inventory in my gallery, but I now know that I hover around having 11,000 items on hand.

As a consignment art gallery, entering duplicate inventory items (keeping the same SKU) for a particular artist requires having two consignment tabs open to verify the correct SKU. For example, I need to add five mugs for artist/consignor 103, I type "Mug" as the item, and the software will give me every single mug that I have in the gallery, not just those that belong to that artist/consignor. It...

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ease of use, vendor portal, inventory ability

missing features: the ability to archive a vendor who has left so they don't continue to show up on the Consignor tab. Features that would be more appropriate for a vendor/store relationship and not just consignment specific, the ability for the vendors to print their own price stickers without adding the consigner tab to the front office where they can see what everyone else has sold, there needs...

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We are not your typical Consignment shop, but rather a collective of nine different Arts & Crafts Guild. Even so, Simple Consign was flexible enough to meet our needs . We have a lot of volunteers using the software and ran into few problems. Most users remarked how easy it was to use. Support is quite responsive. I really like how it is cloud-based so we don't have to worry and deployment or updates, and that I could work with it from my home. When we have sales, we have instant sales information.

I wish it had more global settings, like whether or not a new item gets created when the system doesn't recognize a SKU. The biggest issue for doing online sales with Shopify was that indicating a single item was available online required 4 separate mouse clicks, and that is per item. That was just too tedious. We are currently using WiX for online, but there is no integration. We would like some integration via API so that the two products could communicate.

Thank you for your review Jerik! While we currently have no plans to integrate with Wix, but we will update our customers if and when we decide to go that route.

- Cloud based makes it easy to access - Easy to use and navigate in the software - Custom Reports are easy to create - Now offers Shopify plugin.

Could have more frequent updates and new additional features added regularly Printing plugin causes issues from time to time

Aaron, thanks for taking the time to review SimpleConsign. We appreciate it! We're so glad you settled on us after researching other softwares. We're looking forward to a long future together.

Great customer service. Great value. Backs up to the cloud.

I have chosen to use a separate credit card processor. I have seen facebook posts about other users not being able to process credit cards when Simple Consign is out-of-service for some reason. At least when I have to process sales manually, I can still accept credit/debit payments. I think that is an advantage. I also continued to use my manual cash reconciliation.

Thanks Susan. We appreciate you taking the time to give us such an amazing review! So glad you no longer "resisted" and decided to choose SimpleConsign. Thanks!

I like how easy it is to work with software. It is very user friendly and it has a variety of reports that can help you make daily decisions easier. Very good program with tools that can help you analyze your business in a more effective and efficient way!!

So far the only thing I would like to see improvement in is the IT support response. Sometimes the IT response to certain issues I s longer that what you would expect specially in a retail environment where things happen fast !!!

Thank you for your review Hector. It is certainly our goal to respond to support calls and tickets in a timely manner and we are setting new protocols in place as we move into a new office to further grow the support experience.

I can't even image how I would run my women's apparel consignment store without the service of SimpleConsign. Very easy to use, free training is available for my new hires, customer service quickly responds to any question or issue I may experience. Keeps the store running smooth and efficient, the consigning love the ability to check their own personal weblink and see what merchandise has sold etc.

I have never had too much of an issue to have a con. Even on the weekends when they are closed customer service will help if needed.

Wow Kathy! What a wonderful review! 10 out of 10. We can't ask for anything more than that. We're so glad you're loving SimpleConsign. We appreciate your loyalty and confidence. Thanks!

Very easy to use. Clear headings, options, buttons, etc. Straight forward/common sense format. Love the online consignor access.

Reporting still needs some improvement. Difficult to get the reporting we need. Layaway edits or cancellations/how to forfeit a payment. Would love an etransfer payout option. Ability to customize the cash count so we can remove pennies.

Lisa, thanks so much for taking the time to give a review. We really appreciate it. Please give Tech Support a call. They would be happy to put together specific reports for you and give you advice on layaways. We love our Canadian customers too and want to do as much as possible for you, eh? Thanks again!

Pretty much everything and I can't pick just one thing, ease of use and functionality between every computer, being able to work from home (or anywhere), that it integrates with the website easily

The Layaways - we offer trials through the layaway function and when it comes time to make it a purchase if the price is changed or just one item is returned the entire transaction needs to be redone. Has caused confusion in staff and impatience in customers as we re-do it

Thanks for taking the time to leave a review, Kathleen. We really appreciate that you feel SimpleConsign is "wonderful." We're sorry our layaway function is difficult for you, but very happy we've made your life soooooo much easier! Thanks again!