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3CX vs Dialpad Comparison (2026)

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3CX

Dialpad

Overview

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

Dialpad rebuilds telephony as part of an AI-native platform, where Agentic AI reasons through conversations in real time, turning calls into context and action rather than just a connection. Intelligence compounds over time, governed by Dialpad's Guardian layer for secure operations.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

350

Per year

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

468

279

131

Value for money

Ease of use

Features

Customer support

74%

would recommend this app

4.2

572

296

171

Value for money

Ease of use

Features

Customer support

69%

would recommend this app

Pros

“Users appreciate the integration of various communication tools like voice calls, video conferencing, live chat, and messaging into a single platform.”

Bien C.

Systems and Service Operation Analyst

“The ability to route calls from a central switchboard to individual desktops make this software very useful in our remote working office set up.”

Kristan L.

Architect

“CX is a single interface for customer live chat, call logging, queue management and real-time reporting.”

Ngozi A.

AG Director Arts and Craft Department

Pros

“Navigation: User-friendly AI software, the moment we start using it as our main communicator, it only takes us minutes to be familiarize with its functionalities , plus the AI voice integration helps us minimize the background noise when we make calls to our clients.”

Pauline A.

Compliance and Credentialing Support Specialist

“From an operational standpoint, Dialpad is fine for a small volume call center with very straight forward data requirements. If you're a data centric company or coming from a VOIP service with more robust reporting, there will be a learning curve.”

Skyler G.

Quality Manager

“wrap up codes, we need more options like, confirm appointment, clinical questions, and a call disconnected code, instead of noting it.”

Lacie R.

call center agent

Cons

“The only drawback I noticed the phone calls quality on the app is not up to mark and sometimes drops.”

Mohammed M.

Project manager

“There were numerous bugs during the transition to version 20, and the support team offered no real solutions other than completely redoing the configuration.”

Laurent B.

Manager

“We seem to have lots of issues with it with just making/receiving calls and that’s a simple, important thing for phone software.”

Chris H.

Systems Engineer

Cons

“Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls.”

Sheila R.

Director of Operations

Sheila R.

Director of Operations

“I have had a terrible experience with Dialpad . Since October 2023, my company, VICNA, has been overcharged more than AU$10,000 for services we never used. Despite repeated emails and even a Zoom meeting to explain the situation, the issue remains unresolved, and they continue to charge us incorrectly every month.”

Prateek S.

CEO