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800.com vs Zoom Phone Comparison (2026)
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Good recommendations?
800.com
5
303
4
46
3
15
2
3
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Zoom Phone
5
157
4
72
3
11
2
1
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.
Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
372
5
4
3
2
1
303
46
15
3
5
- Value for money
- Ease of use
- Features
- Customer support
4.5
246
5
4
3
2
1
157
72
11
1
5
- Value for money
- Ease of use
- Features
- Customer support
Pros
Justin P.
Owner
Justin P.
Owner
Habeeb O.
CEO
Pros
Nigel D.
CCO
Nigel D.
CCO
Nigel D.
CCO
Cons
Louis R.
Owner
Habeeb O.
CEO
Jeremy G.
Partner
Cons
Hannah J.
Analyst
Hannah J.
Analyst
Andrena T.
Administration
- Vendor responds to reviews
- Last review8 days ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features153
- 2-Way Messaging
- AI Copilot
- AI SMS
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Notifications
- Archiving & Retention
- Audience Targeting
- Auto-Dialer
- Automated Attendant
- Automated Emails
- Automated Note Taking
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automated Voicemails
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- Bulk SMS
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Screening
- Call Scripting
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Types
- Call Whispering
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Click-to-Call
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Consent Management
- Contact Database
- Contact Management
- Conversation Intelligence
- Conversion Tracking
- Cross platform compatibility
- Cross-system Integration
- Customer Segmentation
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customizable speech
- Daily Summary
- Dashboard
- Data Import/Export
- Data Management
- Deal Management
- Decision Making
- Drip Campaigns
- Dynamic Number Insertion
- Email Management
- Email Templates
- Employee Directory
- Encrypted communication
- Engagement Tracking
- Event Triggered Actions
- For Contact Centers
- Generative AI
- Geo-Routing
- IVR
- Information Locater
- Interaction Tracking
- Keyword Tracking
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- Link Shortening
- Local Phone Numbers
- MMS
- MMS Marketing
- Marketing Automation
- Mass Texting
- Meeting Management
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Monitoring
- Multi-Campaign
- Multi-Channel Call Attribution
- Multi-Channel Communication
- Multi-Language
- Multi-step Planning
- Multiple voice actions
- Natural Language Interaction
- Natural Language Processing
- Notes
- On-Demand Recording
- Online Voice Transmission
- Open Rate Tracking
- PBX
- Performance Management
- Performance Metrics
- Performance and Reliability
- Personalization
- Polls/Voting
- Port Existing Numbers
- Predictive Dialer
- Privacy, Security, and Compliance
- Proactive Assistance
- QR Codes
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recommendations
- Record Calls
- Record Prospect Data
- Recording
- Reminders
- Reporting
- Reporting & Statistics
- Reputation Management
- SIP Trunking
- SMS Messaging
- Sales Pipeline Management
- Scheduled Messaging
- Sorts Prospects
- Speech Synthesis
- Survey Builder
- Survey/Poll Management
- Task Management
- Template Management
- Templates
- Text Scheduler
- Text-to-Win
- Third-Party Integrations
- Toll-Free Numbers
- Transactional SMS
- Unified Communications
- Video Conferencing
- Virtual Call Center
- VoIP
- VoIP Connection
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- White Label
- Workflow Management
- Total features39
- 2-Way Messaging
- AI Copilot
- AI SMS
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Notifications
- Archiving & Retention
- Audience Targeting
- Auto-Dialer
- Automated Attendant
- Automated Emails
- Automated Note Taking
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automated Voicemails
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- Bulk SMS
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Screening
- Call Scripting
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Types
- Call Whispering
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Click-to-Call
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Consent Management
- Contact Database
- Contact Management
- Conversation Intelligence
- Conversion Tracking
- Cross platform compatibility
- Cross-system Integration
- Customer Segmentation
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customizable speech
- Daily Summary
- Dashboard
- Data Import/Export
- Data Management
- Deal Management
- Decision Making
- Drip Campaigns
- Dynamic Number Insertion
- Email Management
- Email Templates
- Employee Directory
- Encrypted communication
- Engagement Tracking
- Event Triggered Actions
- For Contact Centers
- Generative AI
- Geo-Routing
- IVR
- Information Locater
- Interaction Tracking
- Keyword Tracking
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- Link Shortening
- Local Phone Numbers
- MMS
- MMS Marketing
- Marketing Automation
- Mass Texting
- Meeting Management
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Monitoring
- Multi-Campaign
- Multi-Channel Call Attribution
- Multi-Channel Communication
- Multi-Language
- Multi-step Planning
- Multiple voice actions
- Natural Language Interaction
- Natural Language Processing
- Notes
- On-Demand Recording
- Online Voice Transmission
- Open Rate Tracking
- PBX
- Performance Management
- Performance Metrics
- Performance and Reliability
- Personalization
- Polls/Voting
- Port Existing Numbers
- Predictive Dialer
- Privacy, Security, and Compliance
- Proactive Assistance
- QR Codes
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recommendations
- Record Calls
- Record Prospect Data
- Recording
- Reminders
- Reporting
- Reporting & Statistics
- Reputation Management
- SIP Trunking
- SMS Messaging
- Sales Pipeline Management
- Scheduled Messaging
- Sorts Prospects
- Speech Synthesis
- Survey Builder
- Survey/Poll Management
- Task Management
- Template Management
- Templates
- Text Scheduler
- Text-to-Win
- Third-Party Integrations
- Toll-Free Numbers
- Transactional SMS
- Unified Communications
- Video Conferencing
- Virtual Call Center
- VoIP
- VoIP Connection
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- White Label
- Workflow Management
Integrations
- Total integrationsN/A
- Total integrationsN/A
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