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AlertMedia Logo

Identify threats and respond faster during critical events.

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Table of Contents

AlertMedia - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

AlertMedia overview

What is AlertMedia?

AlertMedia helps organizations protect their people and business through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and with greater confidence—all from a single, unified interface.

Protect your employees and business during critical events with real-time, verified intelligence from experienced analysts combined with the industry’s most intuitive emergency communication solution.

With AlertMedia, you can keep your employees safe, informed, and connected during any event. Regardless of employee location, how they work, or what device they are using, you can ensure everyone gets the messages they need, when they need them.

With full-featured mobile apps for iOS and Android, AlertMedia helps safety and security leaders effectively manage incidents from the office, at home, or while on the go. Pre-built communication templates allow for rapid, consistent messaging across multiple channels, including voice calls, SMS text messages, email, mobile app push notifications, and more. Engage employees directly using powerful, two-way messaging features designed to help you prioritize your response. Customizable threat warnings ensure security teams and impacted employees are notified immediately when incidents threaten safety or operations.

AlertMedia supports critical communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, and Walmart—in more than 130 countries.

Key benefits of using AlertMedia

  • Modern Emergency Communication System: Quickly and easily notify any sized audience—anywhere in the world—to critical events, such as severe weather, natural disasters, active shooters, office closures, and more.


  • Integrated Threat Intelligence: Identify threats to your people and business faster with analyst-verified intelligence and location-specific risk assessments.


  • Implementation & Support Included: Launch quickly with a dedicated success manager and 24/7 support with an average response time of 13 minutes.


  • Highly Visible, Multichannel Notifications: Simultaneously reach employees via voice call, text message, email, mobile app push, desktop takeover, Slack, and more from a single interface.


  • One-Touch Conference Call Solution: Get response teams together faster by initiating a conference call in seconds without meeting invites or pin codes.


  • Customizable Notification Templates: Send messages in just a few clicks using flexible, pre-built communication templates.


  • Delivery Insights & Reporting: Track message delivery and audience responses in real-time to inform response plans.
  • Starting price

    Free
    view pricing plans
    try for free

    Pros & Cons

    Verified reviewer profile picture

    Responsiveness

    Simplicity

    Capabilities

    Reliability

    AlertMedia’s user interface

    Ease of use rating:

    AlertMedia pros, cons and reviews insights

    To determine these pros and cons insights, we analyzed responses from 

    Overall rating

    Reviews sentiment

     
     
    3-4(24)
    5(127)

    What do users say about AlertMedia?

    Users say AlertMedia is easy to set up, intuitive to use, and reliable for mass notifications and emergency communication. They find the customer support team responsive, helpful, and quick to resolve issues, which makes implementation and ongoing use smooth. They appreciate the platform’s wide range of features, including targeted alerts, employee management, and flexible messaging options. Some mention the product’s adaptability for different business needs and seamless integration with other systems.

    They report that AlertMedia enables fast, efficient communication during emergencies, helping keep employees informed and safe. They note occasional minor bugs or issues, but say these are promptly addressed by support. Some wish for more customization in alerts and expanded global capabilities.

    Select to learn more


    Who uses AlertMedia?

    Based on 151 verified user reviews.

    Company size

    Enterprises

    Small Businesses

    Midsize Businesses

    Top industries

    Hospital & Health Care
    Nonprofit Organization Management
    Automotive
    Financial Services
    Others

    Use cases

    Emergency Notification
    Internal Communications
    Employee Communication Tools
    Incident Management
    Threat Intelligence

    AlertMedia's key features

    Most critical features, based on insights from AlertMedia users:

    Mass notifications
    Mobile access
    Multi-Channel communication
    Real-Time notifications
    Push notifications
    Communication management

    All AlertMedia features

    Features rating:

    Email alerts
    Web notifications
    Engagement tracking
    Multi-Language
    Real-time alerts
    Real-Time updates
    Alerts/Notifications
    Third-Party integrations
    Risk alerts
    Risk analysis
    SMS messaging
    Activity dashboard
    User management
    Access controls/permissions
    Activity/News feed
    Threat response
    Incident reporting
    Incident management
    Templates
    Contact management
    Meeting management
    Geotargeting
    Visual Notifications
    Disaster recovery
    Audit trail
    Reporting/Analytics
    Secure data storage
    Chat/Messaging
    Event logs
    Event calendar
    Two-Way communication
    Surveys & feedback
    Scenario planning
    Real-Time chat
    Video conferencing
    Document management
    Risk assessment
    Risk management
    Multi-Language alerts
    Role-Based permissions
    Safety incident management
    Audit management
    Reporting & statistics
    Reminders
    Safety management
    Blogs
    Real-Time reporting
    Scheduled messaging
    Scheduling
    Screen sharing
    Search/Filter
    Real-Time monitoring
    Workflow management
    Accident investigation
    Action management
    Visitor tracking
    Visitor management
    User profiles
    Active directory integration
    Transcripts/Chat history
    Activity tracking
    Threat intelligence
    API
    App notifications
    Template management
    Task management
    Survey/Poll management
    Status tracking
    Social media integration
    SMS notifications
    Audience targeting
    Single sign on
    Security management
    Communications management
    Geolocation
    File sharing
    Event triggered actions
    Configurable workflow
    Employee photos
    Employee management
    Employee directory
    Employee database
    Emergency response planning
    Emergency notification
    Email management
    Contact database
    Drip campaigns
    Document storage
    Crisis management
    Digital signage
    Data import/export
    Customizable templates
    Customizable reports
    Customizable branding
    Real-Time data
    Real-Time analytics
    Campaign analytics
    Read receipts
    Progress tracking
    OSHA compliance
    Occupational health management
    Notification scheduling
    Multi-Location
    Campus notifications
    Monitoring
    Mobile alerts
    Location tracking
    Live chat
    Knowledge management
    IT incident management
    Interaction tracking
    Incident response checklists
    Collaboration tools
    Commenting/Notes
    Historical reporting

    AlertMedia awards

    AlertMedia alternatives

    AlertMedia logo
    visit website

    Starting from

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    No pricing info

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support
    EZ Texting logo
    visit website

    Starting from

    25

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support
    Jira logo
    visit website

    Starting from

    7.91

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support
    Omnigo logo
    visit website

    Starting from

    Empty state illustration for "No pricing info"

    No pricing info

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support

    AlertMedia pricing

    Value for money rating:

    Starting from

    Empty state illustration for "No pricing info"

    No pricing info

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range
    view pricing plans
    start trial

    User opinions about AlertMedia price and value

    Value for money rating:

    To see what individual users think of AlertMedia's price and value, check out the review snippets below.

    “Customer support is amazing. Variations on sending alerts to the organization for all users are great due to some of our population not having the ability to receive a text message.”
    JB

    Jennifer B.

    HRIS Analyst

    “We have realized tremendous value in taking care of our employees and their families. They know we sincerely care and have invested in their safety.”
    BM

    Blane M.

    VP, Enterprise Continuity, Security and Safety

    AlertMedia integrations (3)

    Integrations rated by users

    We looked at 151 user reviews to identify which products are mentioned as AlertMedia integrations and how users feel about them.

    SAP Concur logo
    SAP Concur

    Integration rating: 5.0 (1)

    Other top integrations

    AlertMedia customer support

    What do users say about AlertMedia customer support?

    Customer support rating:

    We analyzed 45 verified user reviews to identify positive and negative aspects of AlertMedia customer support.

    Widespread user sentiment highlights AlertMedia's customer support as responsive, helpful, and easy to reach at any time.

    A number of users praise the fast response times, often receiving help in under an hour, including during crises.

    Multiple users appreciate dedicated support staff who assist from onboarding through ongoing questions and feature requests.

    A fair number of reviewers value the team's willingness to listen, accommodate feedback, and resolve issues quickly.

    Support options

    Phone support
    24/7 (live rep)
    Knowledge base
    Email/help desk
    Chat
    Faqs/forum

    Training options

    Documentation
    Live online
    Webinars
    Videos

    To see what individual users say about AlertMedia's customer support, check out the review snippets below.

    “We have a fantastic customer support team that has made sure to let us know about upcoming improvements, local and national events that may affect our team members, and kept our information up to date by assisting with our weekly data upload.”

    JB

    Jennifer B.

    HRIS Analyst

    “The customer service is excellent, from on-boarding to implementation to all the follow up conversations I've have had with my customer success manager Alert Media has been there to answer any and all questions.”

    RS

    Richard S.

    Manager, Business Resiliency

    “The responsiveness of our Customer Success Manager is fabulous - I'm talking under an hour most times.”

    HP

    HALLIE P.

    Strategic Planning Manager

    AlertMedia FAQs

    Q. What type of pricing plans does AlertMedia offer?

    AlertMedia has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of AlertMedia?

    AlertMedia has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does AlertMedia support?

    AlertMedia supports the following languages:
    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


    Q. Does AlertMedia support mobile devices?

    AlertMedia supports the following devices:
    Android, iPad, iPhone


    Q. Does AlertMedia offer an API?

    Yes, AlertMedia has an API available for use.


    Q. What other apps does AlertMedia integrate with?

    AlertMedia integrates with the following applications:
    SAP Concur, Navan


    Q. What level of support does AlertMedia offer?

    AlertMedia offers the following support options:
    Phone Support, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat, FAQs/Forum

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