The Fusion Framework System is a cloud-based risk and continuity management software designed to help businesses build programs for risk management, business continuity, IT disaster recovery, vendor management, and incident management. The platform allows users to gather, organize, and analyze information about their organization to support better decision making. Fusion Framework System is designed for risk practitioners in finance, banking, retail, manufacturing, technology, insurance, healthcare and more.
By aligning strategic objectives with key risk management techniques, businesses can set the appropriate context for how they want to monitor risk within their enterprise. With Fusion Framework System, users can define their organizational structure, track key risk and performance indicators, update plans, create incidents, manage vendor relationships, and more.
Fusion Framework engages all levels of the organization with interactive dashboards and reports. Every single action, update, modification and deletion is tracked, and with the incident command center, users can gain a unique view into the status of programs, exercises, simulations, and live incidents as they occur. Through data visualization capabilities, businesses can see how processes and applications interrelate in order to gain insight into performance and aid with decision making.
United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom
Supported languages
English, Arabic, Chinese (Simplified), Chinese (Traditional), Danish and 13 other languages, Dutch, French, German, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai
Improved crisis management and communication during events. We call these response plans which are activated based on the level of the event and are a prelude to a recovery plan activation.
Improved crisis management and communication during events. We call these response plans which are activated based on the level of the event and are a prelude to a recovery plan activation.
Pros I love the simplicity as an administrator to make changes, within my knowledge limits and the use of Fuel Hours to supplement my knowledge gaps. There were very view, but some, implementation problems. Fusion listens to their clients and has since improved their implementation process.
I presented a complex model to determine the process RTO based 9 impact categories over time. They delivered what I wanted. Of course, I think, everyone client would want this model and it should be a separate object because it did eat up a lot of our available custom fields in the process object. We are working with Fusion to pull that part out and create a new object or leverage a lesser used object.
I really like the incident management object.
Cons I think there should have been standard dashboarding out of the box. All clients implement a program with a BCP life cycle and dashboard are used to help user and program managers manage compliance to the annual deliverables. Instead these were created with fuel hours. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 2.)
I am also accustom to having a BIA (Process) review with a maintenance control and we used fuel hours to enhance this for a BIA approval section. I think that should be standard. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 4.)
Lastly plan conga generator and its templates are not well designed and we have had several changes requested to make them design the way we want them. Fusion could spend more time on the conga templates clients may like. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 7.)
All these cons are correctable and have been and which is why I added the first PRO above.
Connecting the dots: going digital with turn data into information, and into business decisions
Used daily for 2+ years
Reviewed 2020-02-09
Review Source: Capterra
The first intent was to get our business continuity management processes configured and managed in a structured and governed way of working. To solve less of standardization was also a key objective.
Having Fusion RM operationalized and deployed in all entities in our scope we achieved the key objectives. In the mean time we started to include other domains to use their data (e.g. insurance risk) of an entity. This data became direct and real-time available. Based on this success the FRM platform expanded to an integrated resilience platform as of today. We included an advance threats, other domains with real-time data like security incident, emergency response, crisis management activities, etc etc.
Real-time data is available, with an integrated overview of business, IT, insurance, and suppliers with financial values which in the past took too much time to get this insights. This resolved many business issues of delivery, quality and operational excellence. However there is always room for improvement to be faster, accurate, and complete.
The first intent was to get our business continuity management processes configured and managed in a structured and governed way of working. To solve less of standardization was also a key objective.
Having Fusion RM operationalized and deployed in all entities in our scope we achieved the key objectives. In the mean time we started to include other domains to use their data (e.g. insurance risk) of an entity. This data became direct and real-time available. Based on this success the FRM platform expanded to an integrated resilience platform as of today. We included an advance threats, other domains with real-time data like security incident, emergency response, crisis management activities, etc etc.
Real-time data is available, with an integrated overview of business, IT, insurance, and suppliers with financial values which in the past took too much time to get this insights. This resolved many business issues of delivery, quality and operational excellence. However there is always room for improvement to be faster, accurate, and complete.
Pros The ease of use to connect all objects and data together and create a single lens as for an overview. In short the flexibility, capability to integrate data and user friendliness of the total system.
Cons It's hard to say what we think is the least of the system. The biggest pitfall we always find is that there is as much as possible, and because of the enthusiasm to create as much as possible, the challenge is to keep things as simple as possible for the end user so that people keep on using the system for what it is meant for!
It took us time to set up and integrate all of our data, but just plan development for all but one of the 40 teams, went from estimated 3-5 days, down to 1 day. That is BIA data collection in the AM and BCP in the PM. We had basic plans with requirements done in 1 day! This saved us 10K hours of team time during the first year. We have been thrilled with the automation both on the planning side and on the Risk Management side.
It took us time to set up and integrate all of our data, but just plan development for all but one of the 40 teams, went from estimated 3-5 days, down to 1 day. That is BIA data collection in the AM and BCP in the PM. We had basic plans with requirements done in 1 day! This saved us 10K hours of team time during the first year. We have been thrilled with the automation both on the planning side and on the Risk Management side.
Pros That it is so flexible and configurable. We have very specific requirements based on our risk models and this platform allows us to meet every single one.
Cons The classic version is dated, but moving to the Lightening is improving our end user experience. It is also somewhat difficult to learn some of the concepts of relational data, how they integrate and are maximized for those who don't have a background in software back ends. Having said that, I'm not a developer and can do most of my own configurations.
I have worked with several different applications that support the Business Continuity / Emergency Management industry (over 20 years of experience). I have been able to develop key performance indicators to communicate the value of the investment into the application and the BC program. Once you understand how to make customization, it is very easy. The 'customization' have also been able to convert over to the most recent LEX upgrade.
I have worked with several different applications that support the Business Continuity / Emergency Management industry (over 20 years of experience). I have been able to develop key performance indicators to communicate the value of the investment into the application and the BC program. Once you understand how to make customization, it is very easy. The 'customization' have also been able to convert over to the most recent LEX upgrade.
Pros The software allows for a Business Continuity / Emergency Management team to build the application desired to support THEIR defined program...not the program the vendor has defined.
Cons It can be intimidating. There is so much flexibility, it does take a team lead to maintain the application. There are APIs that can be put in place to pull / push data between supporting applications (architecture, incident management, CMDB) if Fusion is not used for these features as well.
• Eliminate silos by using the Fusion Framework System as a single enterprise repository that links different processes, data, and information.
• Leverage up-to-date information that is actionable with interactive analytics.
• Engage users through automated emails that link them right to the task they need to complete.
• Visualize interdependencies and relationships with Fusion's Visual Relationship Browser.
• Manage underperforming aspects of the organization by tracking key indicators in the Fusion Framework System.
• Reduce time spent planning and running exercises by rapidly pulling procedures and related information into an exercise plan.
• Drive targeted responses by mapping organizational data within the Fusion Framework System.
• Consolidate and streamline vendor follow-up and reassessment activities.
• Lower risk exposure by monitoring vendor performance in the Fusion Framework System.
• Improve accountability by automatically incorporating vendor criticality and risk reports into reassessment priorities.
FAQs for Fusion Framework System
Below are some frequently asked questions for Fusion Framework System.
Q. What type of pricing plans does Fusion Framework System offer?
Fusion Framework System has the following pricing plans:
Pricing model: Subscription
Q. Who are the typical users of Fusion Framework System?
Fusion Framework System has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does Fusion Framework System support?
Fusion Framework System supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai
Q. Does Fusion Framework System support mobile devices?
Fusion Framework System supports the following devices:
We do not have any information about what devices Fusion Framework System supports
Q. Does Fusion Framework System offer an API?
No, Fusion Framework System does not have an API available.
Q. What other apps does Fusion Framework System integrate with?
Fusion Framework System integrates with the following applications:
ServiceNow, xMatters
Q. What level of support does Fusion Framework System offer?
Fusion Framework System offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
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