AlertMedia Reviews

Being able to communicate in multiple ways with employees quickly was the biggest plus more us. Most of the onboarding was easy because AlertMedia was able to take our Directory and upload the information for us. The geofencing was a great tool for us to be able to pick locations to communicate issue with without needing to figure out who needs this information.

I like everything about the platform but it would be nice if everything was offered with the basic plan.

Thank you for taking the time to leave us a review! We're so glad to hear your experience has been positive.

I like that you can mass communicate efficiently and effortlessly.

The automatic threat intelligence notification is in a different pricing tier, and I feel it should be offered in the base tier.

Thank you for your review, Travis! We're so happy to hear that you find using AlertMedia effortless and that it helps you keep your dispersed employees connected.

The solution is easy to use and works will for internal communications across our business.

We would like to see greater traditional capability from the solution for mass emergency notification, including CAP compatibility.

Thank you for leaving us a review! We are so glad to hear you find AlertMedia easy to use across your organization. We will have your Customer Success Manager reach out to better understand what features you would like to see in the future.

Simple as 1-2-3. Login; select template; send notification.

Currently working with higher stakeholders. In my role I receive notifications for multiple hospitals. The way we currently have the templates setup when I receive a notification I don’t know what hospital (location) it is for. The template needs to ask automatically to select a campus prior to sending message and include it in the notification. Thank you.

This product is so easy to use. It answered multiple needs for our company and allows other admins to take charge of their departments thus alleviating the administrative burden on the top-tier administrator. Buy-in is always a concern when considering a software purchase. With this product, the feedback I have received from department or regional managers is, "If anyone says this is hard to use, they should be fired." This is a win on multiple levels. Plus, all communication is organized and stored for reference later if need be - no endless emails or texts to track down.

There are some very specific use cases that the graphical data does not support. However, our success manager was amazing at listening to our needs, evaluating the system's capabilities, and providing a solution that works for us. When I say solution, I am not talking about a workaround that kind of gives us what we need, it answers our need. We just got there via a different path than expected.

Thank you so much for your feedback! We're so happy to hear that your experience with AlertMedia has been positive since day 1 and that our customer success team has helped you build a solution that drives effective communication across your organization. This is music to our ears!

I like the fact you can pick your option on what type of notification you want to send . I like where you can choose your events. I also like how you can access alert media through the mobile app or go through the web. The software allows you to keep track of all communications related to one incident. I really like how you can customize the message for each channel, meaning you might decide to...

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No I feel Alert Media has everything that I would need to conduct business with the company and its employees

Thank you for leaving us a review! We are focused on providing our customers with simple and flexible communication options like the ability to customize your message per channel and cascade delivery. We are so glad to hear this has been helpful for you and your team.

We implemented Alert Media to help with emergency communications to our employees. Who knew it would become a daily screening tool during a pandemic? When COVID-19 struck, Alert Media quickly sent out information to assist administrators in setting up daily screening questions to track COVID-19. We are now using the product to track vaccinations as well. Customer service is excellent too! They have frequent webinars on the product and new features they are offering.

This is more of a suggestion for enhancement versus a con. It would be great to have the ability to design a more detailed, expanded survey. Also would be nice if local emergency information was not an additional fee.

Thank you for reviewing us! We are glad to hear that AlertMedia helped you keep your people safe and connected throughout this pandemic. We value customer feedback and will be sure to share your survey suggestion with our team. All AlertMedia customers have access to our global and local Threat Intelligence data through the Map in the web and mobile appswe'll have your Customer Success Manager reach out with more information.

We've been using AlertMedia for almost a year now. We implemented it right as COVID was ramping up and it was a great way to get ahold of staff members quickly - which was very important when we were first implementing COVID policies and procedures. It was very easy to get started and it's very easy to use. Also, our account rep is great! She gets back to us very quickly and answers all my questions.

I wish there were more design options in the email feature in particular, like ability move text and photos around, etc. I know it's not a design product, but would be a nice feature. I'm used to more design features when sending an email. Also, don't like the feature that if a contact is deleted (and then subsequently it's archived), I can't make a new contact with that same email address. To do so, I had to reach out to my account rep - would be helpful I could do that myself instead of having to reach out as an extra step.

Thank you for leaving us a review! We are committed to providing our customers with an easy to use, comprehensive employee safety tool that combines critical communication, threat intelligence, and safety capabilities. There is a feature you can enable when sending a notification that allows you to customize the text in your email, add images and attachments, and move these around depending on where you'd like them positioned in your message. We will have your Customer Success Manager reach out with more information.

Smooth integration process, easy to train users, pre-loaded messaging process is simple, customization is almost limitless

customer support can be frustrating, single sign on implementation was difficult initially.

AlertMedia is easy to use, intuitive, and great at meeting its primary purpose of getting alerts out to employees. Their support during and post implementation is among the best I've ever experienced. Implementation went smoothly and since we went live, every single question I've had has been quickly and thoroughly answered by their help desk.

AlertMedia is on the higher end of cost. Some of their features are bundled together so depending on your use case(s) you might have to spend money on features you don't need.

Easy to create groups and alert templates. Message templates very versatile (with formatting). Easy to setup recurring alerts. Helped during COVID high volume of communications with staff.

Would like to get more Canadian context for safety alerts and news.

Thank you for reviewing us! We are so glad to hear you've had a positive experience and that AlertMedia helped you keep your people safe and connected during the pandemic over the last year.

AlertMedia was an under utilized platform prior to COVID. However, it had the capacity and capability to be used for much more. We found this platform to be an ideal messaging media to quickly have two-way communication in a variety of methods.

The only downside is the survey can only be a yes no answer format. It could be improved.

Thank you for taking the time to leave us a review! We appreciate your feedback. When sending a survey notification, you can create up to 9 custom response options and even include automated follow-up messages depending on what response your people choose. We will have your Customer Success Manager reach out with more information.

Use Share Point forms to initiate sending of messages that are customized and have data metrics that provide great trends as to what types of incidents we have as where they are occurring by asset type.

No issues with software but are at the mercy of cell phone providers on text messages which can be slow or delayed when received.

Thank you for leaving us a great review! Happy to hear you're able to easily send customized messages during different incidents to quickly alert and keep your employees safe.

The ability to set up alerts at each of our cities where we have offices so we can be informed of issues that we need to notify our office team members. The ease at which you can send out alerts to a specific or multiple offices such as closures, etc.

Sometimes getting the alerts tweaked to where you just get what you need and not a bunch of other various alerts.

Thank you for your review! We're glad to hear your experience has been positive and that you are leveraging our Threat Intelligence solution to stay ahead of emergent events near your people.

AlertMedia is easy to setup and use. The templates are incredibly helpful. It's simple, straightforward AND effective. The customer support is incredible!

The ability to schedule events was unavailable...until VERY recently and what a difference it made.

Thank you for taking the time to leave us a review! We are so glad to hear your experience has been positive and that you are enjoying the ability to schedule recurring events.

AlertMedia is so easy to use. Our previous emergency notification software was very cumbersome. With AlertMedia, all you have to do is start typing in your message and hit send! Our implementation and support teams have been great to work with. We have streamlined the process and easily update employee contact information from our payroll database each month.

We can't auto update employee information from our payroll database to AlertMedia BUT we have streamlined the process to a few easy steps with the help of our Customer Success Manager!

Thank you for taking the time to leave us a review! We're glad to hear your experience has been positive.

Relatively easy to use once the initial setup is complete. Customer support is amazing! Variations on sending alerts to the organization for all users are great due to some of our population not having the ability to receive a text message.

Could be a personal issue, but I'm unable after multiple attempts to successfully upload our team member file without overwriting our current group structure through the system.

Thank you for reviewing us! We are glad to hear your experience has been positive. Import and overwrite issues can occur when you have multiple import methods running at once. We'll have your Customer Success Manager reach out with more information.

Real time information that not even the news is broadcasting, and the ease of transmitting that information to my staff.

maybe add maps to safety, evacuation routes

Thank you for leaving a review, Theresa! We are so happy to hear that you find our real-time threat intelligence helpful. Thank you for your suggestion! We'd love to better understand what you mean by adding maps for safety/evacuation route. We will have your success manager reach out to gather more details.

It's easy to contact employees when events are near by.

It'd be nice if the software notified the administrators of events happening in the area (i.e., protests, weather events, active shooters, etc)

Thank you for taking the time to leave us a review! We're glad to hear your experience has been positive. AlertMedia can absolutely notify your Admins of unfolding events in the area. We will have your customer success manager reach out to share more information about this feature.

The ease of use in employee mass communication. This software is very important in communicating with our employees during the COVID-19 Pandemic.

Pricepoint but ultimately you get what you pay for and that is an industry-leading mass communication application.

Thank you for taking the time to review us! We are so glad to hear your experience has been positive.

The intuitiveness of the application and multiple modes (phone, text, app) to communicate. Multiple group based on various categorization. Easy interface with HRIS. The set up team helped with message templates.

The set up is easy but the software can include other features such as multiple voice set up with the varied speed of speech depending on the purpose of the message.

Thank you so much for taking the time to share your experience with AlertMedia! We will share your feedback with the team. When recording a voice notification you can either choose a native language speaker from the system or you may also record the voice notification yourself by switching to the Advanced View in the notification panel. Your customer success manager will be happy to walk you through this feature as needed.

This product is easy for our managers and administrators to use.

The software does have some limitations.

Thank you for leaving a review! We're glad to hear your experience has been positive. Be sure to check in with your customer success manager on any feature requests--we're releasing new functionality quite often!

We use alert media to keep all our employees informed at the same time. we have 800 employees in 2 different states NC and GA. We have daily safet focus topics that can inform all our employees with 1 touch of a button. We also keep our employees updated on market conditions and weather conditions. We have alot of employees that do not have computers since we are a lumber manufacture. Alertmedia has helped us improve our communication and give every employee the same message. John Coyle

Not sure we know how to use the complete software to help our company.

Thank you for leaving us a review, John! It makes our day to hear that AlertMedia has helped you keep your widespread employees informed. We will have your success manager reach out to make sure you understand what is available to you in AlertMedia and how it can help your organization.

We are able to send out clear communications to all of our staff, student and client families. Their support team has helped me with building our groups.

Our customer success managers seem to change often.

Thank you for the feedback! We're so glad AlertMedia helps you send quick and reliable communication during emergencies. Our amazing customer base is growing so quickly that we have continued to scale our CSM team to ensure that we deliver the level of service all of our customers deserve.

Easy to use, lots of features. Scheduled notifications is a great new feature!

Seems high-priced, but I believe it is worthy of the cost after you work with customer service and see everything you get.

Thank you for leaving us a review! We are so glad to hear your experience has been positive.