RedFlag Pricing, Features, Reviews & Comparison of Alternatives

RedFlag

Mass notification system for groups of any size

4.93/5 (15 reviews)

RedFlag overview

What is RedFlag?

RedFlag by PocketStop is a mass notification system for businesses and teams of all sizes, which allows users to trigger notifications across multiple platforms including email, SMS, voice call, and social media, for purposes such as emergency alerts, internal communications, and staffing notices. The cloud-based tool can be used by any type of business or group to deliver important information and real-time alerts to groups of any size, or specific individuals. RedFlag can be used for emergency communications, tenant communications, internal message delivery, staffing notifications, and more.

The RedFlag notifications system can be used by businesses to keep everyone connected and enhance communication, with tools for sending personalized messages to entire contact lists, segmented groups, or individuals. Notifications can be sent in real time to alert groups to emergency situations, communicate within a crisis, share company-wide information and updates, and inform employees of shift openings and job referrals. RedFlag also facilitates two-way communication, meaning recipients can provide feedback to confirm that they have received the message, or ask questions, and issues can be responded to in a timely manner.

To create a notification, users are able to customize a pre-built RedFlag message template, or create their alert from scratch in a range of formats including email, SMS, and voice messages. With the click of a button, a message can be sent to multiple channels and all recipients are notified in real time when a message is received. Employees or members of groups are able to sign up to receive notifications using the self-service registration portal, or recipients can be added in bulk through database import. When sending a notification, users are able to select the recipients from a contact list, create recipient segments to send the message to specific groups, or send to individuals.
pocketstop.com

Pricing

Pricing options
Subscription
Free trial
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
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RedFlag reviews

Excellent
14

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  5.0
  4.9
  5.0
Allie Cooney

Game Changer!

Used weekly for less than 6 months
Reviewed 2018-11-08
Review Source: Capterra

Have you ever had to manually contact thousands of employees during a time of crisis? As in, establish calling trees and try endlessly to get in touch to make sure they're okay? DITTO! That was our reality up until RedFlag came into the picture! What was once manual and very heavy lifting has now turned into smooth communication via channels that offer flexibility to our employees during already difficult times. Some might say "well don't those types of blast communications take the human touch out of equation?" Not at all the case. RedFlag tools allow you to interact directly with employees, and for those employees who might need a little extra support during difficult times - we spring into action to help. In fact, having the technology and analytics from RedFlag allows us to identify those in need much faster so we can ensure they are supported and have the resources they need.

Pros
First and foremost - it is intuitive. As soon as I was setup with an account, I jumped right into the tool without any trouble. Of course the RedFlag team had scheduled a demo so I could quickly get up to speed, but it was so simple that I could navigate it right away. Secondly - the flexibility is huge. Flexibility in a many ways! First the flexibility to shape recipient groups is huge. For example - are you targeting a particular geography? A particular region? An account team? A department? The list goes on. I use this tool for emergency response (hurricanes, tornadoes, wildfires, etc.), but it is an effective solution for any kind of broad communication needs. Second is the flexibility to distribute messages via several channels. Text, phone calls, e-mails, etc. - not everybody wants to receive communication in the same way, so this offers a solution for everyone. Third - data and analytics are a biggie for me! Data - RedFlag syncs with my company's data system nightly, so I know the information in RedFlag is the latest and greatest. Analytics - being able to easily pull insightful reports for all outbound messages is a huge win. This has been a game changer!

Cons
This may sound silly, but the only thing I dislike about RedFlag is the fact that I wasn't introduced to them sooner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tasmai D

RedFlag is the True Game-Changer in Emergency Communication

Used daily for 1-2 years
Reviewed 2019-11-28
Review Source: Capterra

Handling a company with branches in multiple locations across the nation can be quite a task. It’s your duty to ensure the safety of your employees, and doing so while being based in a single location seemed like a great challenge. That’s where RedFlag came into the picture for us! This software made it super easy for us to send out emergency notifications to our employees within seconds. Be it inclement weather fire drills, this tool has helped us send out alerts for it all. It has also improved our internal communication.

Pros
Firstly, RedFlag’s UI is exceptionally well-developed. You can easily get acquainted with it in minutes and start using it to perfection. This also makes it very simple to send out alerts during any emergency. It even allows you to send out emergency alerts in multiple modes (text, emails, and voice) to ensure that your employees notice them. Secondly, the tool can be used during non-emergency situations for internal communications. It’s possible to send across files along with the messages, and your team can acknowledge the receipt of these messages with a single tap too. This feature comes in very handy when you need to communicate the receipt of the message in a short time. Thirdly, I love its voice messages feature as it allows me to send across a bulk of information in a few minutes as compared to typing long messages. However, the thing I love the most about RedFlag is its Outlook add-in that helps me send out alerts and texts directly from Outlook!

Cons
I don’t think there are any cons to RedFlag as such. Would love to see even more features added to it. Kudos to RedFlag!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Scalable and Easy to use for large complex organzations

Used monthly for 2+ years
Reviewed 2018-11-28
Review Source: Capterra

We've simplified a lot of internal communication challenges with the product- customer service and training is top notch and we've never had a request or question that wasn't responded to quickly and clearly.

Pros
I love this platform and use it for a large client with 100s of locations for emergency management. We have literally over 100 users who login and manage their own locations for emergency messaging.

Cons
Their a few tweaks Id like to see in the UX but they seem to be constantly updating and improving

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Cesar Topacio

Fast and efficient

Used occasionally for 2+ years
Reviewed 2018-11-02
Review Source: Capterra

We use RedFlag to communicate instant messages to our mall tenants when we have to. We had two hurricane situations a few months ago wherein we needed to inform tenants of the mall if we will close or not. Our messages we’re received timely by tenant contacts on our list and these were received simultaneously via their email and smart phones. We received many praises and positive comments during those challenging times not only from our tenants but also from the management staff, service providers and most important of all the mall owners. It is definitely an essential communication tool during crisis situations.

Pros
RedFlag is so easy to use and a fast way to communicate to our tenants on those times we need to use it. Aside from my office desktop, I was able to use it on myiPad at home.

Cons
So far I have not encountered any issues with RedFlag. It’s user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brian Cotton

RedFlag is our secret weapon!

Used weekly for 2+ years
Reviewed 2019-05-10
Review Source: Capterra

In the past, we had no visibility and tracking over our communications, with RedFlag we get that. At least we know people are getting the messages. That’s huge for us.

Pros
We can track who actually received a specific message and we can do this across all channels. We have a lot of contractors that we work with, so communication is key. These are critical communications, but they are non-emergency in nature. If a message absolutely has to cut through all the clutter, we send it using RedFlag. Contractors know to look for and respond to a message from RedFlag.

Cons
There's really not much to dislike. This is web-based product, so they are constantly upgrading and adding new features. It's so intuitive and easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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RedFlag pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Contact Pocketstop for pricing details

RedFlag features

Activity Dashboard
Automatic Notifications
Communication Management
Third Party Integration

API (227 other apps)
CRM Integration (82 other apps)
Call Monitoring (96 other apps)
Call Recording (144 other apps)
Call Routing (106 other apps)
Call Transfer (98 other apps)
Caller ID (88 other apps)
Chat (131 other apps)
Conferencing (107 other apps)
Contact Management (94 other apps)
Customizable Branding (81 other apps)
Instant Messaging (112 other apps)
Real Time Reporting (85 other apps)
Reporting & Statistics (138 other apps)
Video Conferencing (99 other apps)
Voice Mail (88 other apps)

Videos and tutorials

Additional information for RedFlag

Key features of RedFlag

  • Message scheduling
  • Emergency alerts
  • Recipient segmentation
  • Alert templates
  • Crisis communications
  • Internal communications
  • Staffing management
  • Permissions management
  • Feedback collection
  • Multi-channel alerts
  • Real time notifications
View All Features

Benefits

Enhance communications with tools to deliver real time alerts and critical information to groups or individuals of any size via email, text messages, voice calls, social media, intranet, signage, and other endpoints.

Allow employees, team members, and group participants to sign up for alerts using the self service registration portal, or import contacts in bulk using data import tools.

Send messages instantly or schedule them to deliver at a later date and time. Recipients are also able to customize their delivery preferences to define when they wish to receive notifications.

Receive real-time feedback for message recipients with links or requests to respond within communications. This can be useful in emergency situations to ensure all recipients have acknowledged the alert.

Gain insight into communications using the reporting tools. Users can view reports on metrics such as total messages, total number of acknowledgements, stats by channel, and more.