Callmaker Pricing, Features, Reviews & Comparison of Alternatives

Callmaker provides companies with widgets which can be used across one or multiple websites, to offer visitors free callbacks within 25 seconds. Once a visitor submits their phone number, either landline or mobile, Callmaker automatically calls the company’s agents, and once an available operator accepts the call, Callmaker then calls the visitor on their provided phone number. Calls to clients are made using local numbers, so the client does not incur any fees for receiving the call. If a call request is made outside of office hours, clients can choose a time to schedule the call for on following business days.

Callmaker can be set up to follow two different call routing patterns. In the first, one operator is called at a time, in series, so that if the first agent is busy or does not answer, the second number in the queue is called, and so on. In the second, all agents are called at the same time, which can reduce the amount of time taken to find an available operator. Multiple departments can also be set up, with clients able to select the department they wish to speak to on the call request popup.

Callmaker also includes an admin panel and integrates with Google Analytics, which allows users to view the number of calls made, analyse their return on investment (ROI), assess the performance of agents compared to their KPIs, and more.