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Cisco Webex vs ConnectWise Control Comparison

Overview

Cisco Webex is a cloud-based communication & collaboration app which combines screen sharing with voice & video conferencing,...

ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.95/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$24.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

2,338

1,704

393

66

11

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

5

4

3

2

1

1,204

368

54

8

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

It's easy to share screens, easy to see, sound quality is good. I also like the options to 'Call me' so I don't have to fumble with codes.
My organization likes the ease of use to both create and join meetings. Calendar integration with Microsoft Outlook, and integration with Cisco's other products is perfect.
It is very easy to use and invite the people to collaborate in the meeting. Good quality of audio and video conference is the positive side of this software.

Pros

In my nearly forty years in IT, remote management software in the form of ConnectWise has been a miracle. Thank you, and keep your own tech support folks happy, they are worth it.
We just switched to another system and we marvel at how easy ANY other RMM out there is compared to ConnectWise. We are all so happy to no longer have to work with this product.
They are continuously looking at ways to improve this product and have been a long time fan of the ability to host yourself OR use a hosted solution.

Cons

The only con I can think of is that the recordings of meetings will be available only for 5 days. If we fail to download it by that time, we would have lost the recording forever.
There was not anything that I disliked about the program. The program lagged some when in session with others, but who is to say that it was the software's fault.
Some time auto login does not work, only a host can do a recording, which i feel a restriction. After update of webex , sometime it creates problem it reconnecting.

Cons

The worst part about this software is how horrible the mobile app is. It literally seems that they've tried to squeeze the desktop experience into a mobile device.
Being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool.
Difficult to implement, misleading integration and training was vague on project based jobs and change orders despite telling them that was the majority of our business.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review24 days ago

Key features

  • Total features25
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Application Sharing
  • Auditing
  • Authentication
  • Automatic Notifications
  • Availability Indicator
  • Call Recording
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Conferencing
  • Customizable Reporting
  • Data Import/Export
  • Desktop Virtualization
  • Email Invitations & Reminders
  • File Transfer
  • Help Desk Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Integration
  • Monitoring
  • Multi-Language
  • Multimedia Support
  • Projections
  • Remote Access
  • Remote Control
  • Remote File Access
  • Remote Monitoring
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Third Party Integration
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Video Support
  • Widgets
  • Total features29
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Application Sharing
  • Auditing
  • Authentication
  • Automatic Notifications
  • Availability Indicator
  • Call Recording
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Conferencing
  • Customizable Reporting
  • Data Import/Export
  • Desktop Virtualization
  • Email Invitations & Reminders
  • File Transfer
  • Help Desk Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Integration
  • Monitoring
  • Multi-Language
  • Multimedia Support
  • Projections
  • Remote Access
  • Remote Control
  • Remote File Access
  • Remote Monitoring
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Third Party Integration
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Video Support
  • Widgets

Integrations

  • Total integrations91
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations14
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Cisco Webex vs. ConnectWise Control

See how Cisco Webex and ConnectWise Control stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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