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Dialpad Connect vs Kixie PowerCall & SMS Comparison (2026)

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Dialpad Connect

Kixie PowerCall & SMS

Overview

Dialpad Contact Center is an Agentic AI contact center where AI agents reason, resolve, and act across voice, digital, and human channels. Up to 80% of issues resolve autonomously, governed by Dialpad's Guardian layer and validated through the Proving Ground.

Cloud-based sales engagement platform combining a multi-line power dialer, business SMS, bi-directional CRM sync, and call analytics.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.2

572

296

171

Value for money

Ease of use

Features

Customer support

69%

would recommend this app

4.6

295

241

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

Pros

“Navigation: User-friendly AI software, the moment we start using it as our main communicator, it only takes us minutes to be familiarize with its functionalities , plus the AI voice integration helps us minimize the background noise when we make calls to our clients.”

Pauline A.

Compliance and Credentialing Support Specialist

“From an operational standpoint, Dialpad is fine for a small volume call center with very straight forward data requirements. If you're a data centric company or coming from a VOIP service with more robust reporting, there will be a learning curve.”

Skyler G.

Quality Manager

“wrap up codes, we need more options like, confirm appointment, clinical questions, and a call disconnected code, instead of noting it.”

Lacie R.

call center agent

Pros

“You have to give them a card for the $50 charge just in case you use our platform they use the card not only to charge you $50 for what I don't know but then the additional $230 monthly charge in advance of the end of the seven day free trial.”

John C.

manager

“New customers should not have to chase down basic assistance, especially during onboarding.”

Cindy D.

Co-Owner

“After looking into multiple dialers - kixie beste answers our need for a small growing team, our account manager is communicative and helpful.”

Erin B.

Account Development

Cons

“Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls.”

Sheila R.

Director of Operations

Sheila R.

Director of Operations

“I don't love that it forces us to send an automated opt-out message after texting someone, even if they have already provided consent.”

Lindsey B.

National Recruiting Director

Cons

“The other slight issue is that the company I worked at used their own in-house CRM tool which did not integrate properly with Kixie so every outgoing call had to be individually dialled manually which is very tedious especially when when we're expected to make over 200 calls a day.”