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Dialpad vs Quo Comparison (2026)

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Dialpad

Quo

Overview

Dialpad rebuilds telephony as part of an AI-native platform, where Agentic AI reasons through conversations in real time, turning calls into context and action rather than just a connection. Intelligence compounds over time, governed by Dialpad's Guardian layer for secure operations.

Quo is the collaborative phone system trusted by teams at over 90,000 businesses. It brings your customer calls, texts, and contacts into an intuitive, AI-powered app that works across all your devices. Built for teams who never want to miss a call.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.2

572

296

171

Value for money

Ease of use

Features

Customer support

69%

would recommend this app

4.2

Value for money

Ease of use

Features

Customer support

73%

would recommend this app

Pros

“Navigation: User-friendly AI software, the moment we start using it as our main communicator, it only takes us minutes to be familiarize with its functionalities , plus the AI voice integration helps us minimize the background noise when we make calls to our clients.”

Pauline A.

Compliance and Credentialing Support Specialist

“From an operational standpoint, Dialpad is fine for a small volume call center with very straight forward data requirements. If you're a data centric company or coming from a VOIP service with more robust reporting, there will be a learning curve.”

Skyler G.

Quality Manager

“wrap up codes, we need more options like, confirm appointment, clinical questions, and a call disconnected code, instead of noting it.”

Lacie R.

call center agent

Pros

“Quo is solid for straightforward call management, but it falls short for teams using multiple tools or needing robust onboarding capabilities. If you're integrated with platforms like Jobber or need live-call monitoring for training, this tool will feel limiting.”

Richwell A.

Operations Manager

“I like that we are able to have a virtual assistant for missed calls and the call flows are easy to set up.”

Kayla V.

Field Service Coordinator

“We will be using quo for as long as our business is open, we have enjoyed the whole process of it and like it being straight to our personal phones since we are a small, family owned business”

alyssa c.

Manager

Cons

“Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls.”

Sheila R.

Director of Operations

Sheila R.

Director of Operations

“I have had a terrible experience with Dialpad . Since October 2023, my company, VICNA, has been overcharged more than AU$10,000 for services we never used. Despite repeated emails and even a Zoom meeting to explain the situation, the issue remains unresolved, and they continue to charge us incorrectly every month.”

Prateek S.

CEO

Cons

“Additionally, Quo doesn't support live-call listening, which is a major gap for us, training new CSRs on real calls is critical, and we can't do that effectively with Quo.”

Richwell A.

Operations Manager

“I wasn't able to send messages to any clients or even respond to messages I received until my number was fully processed through with US carriers.”

Dorian L.

Tour Operator

“Contact UI doesn't provide the ability to insert links, for example being able to link to a customer's CRM info in another system.”