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Dialpad vs RingCentral MVP Comparison
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Overview
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony...
Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
15
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Cons
Cons
Memory M.
Key features
- Total features82
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assessment Management
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Management
- Conversation Intelligence
- Dashboard
- Drag & Drop
- Employee Directory
- Event Triggered Actions
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Small Businesses
- Goal Setting/Tracking
- IVR/Voice Recognition
- Inbound Call Center
- Intent Recognition
- Knowledge Base Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Microsoft Outlook Integration
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Natural Language Processing
- On-Demand Recording
- Onboarding
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Power Dialer
- Predictive Dialer
- Presentation Streaming
- Purchasing & Receiving
- Queue Management
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Screen Sharing
- Sentiment Analysis
- Single Sign On
- Speech Recognition
- Speech Synthesis
- Third Party Integrations
- Training Management
- Two-Way Audio & Video
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Total features73
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assessment Management
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Management
- Conversation Intelligence
- Dashboard
- Drag & Drop
- Employee Directory
- Event Triggered Actions
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Small Businesses
- Goal Setting/Tracking
- IVR/Voice Recognition
- Inbound Call Center
- Intent Recognition
- Knowledge Base Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Microsoft Outlook Integration
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Natural Language Processing
- On-Demand Recording
- Onboarding
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Power Dialer
- Predictive Dialer
- Presentation Streaming
- Purchasing & Receiving
- Queue Management
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Screen Sharing
- Sentiment Analysis
- Single Sign On
- Speech Recognition
- Speech Synthesis
- Third Party Integrations
- Training Management
- Two-Way Audio & Video
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
Integrations
- Total integrations31
- ActiveCampaign
- Dropbox Business
- Freshdesk
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- HubSpot CRM
- Mailchimp
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations28
- ActiveCampaign
- Dropbox Business
- Freshdesk
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- HubSpot CRM
- Mailchimp
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
Alternatives
Explore similar apps
User reviews that mention these apps
Marlon P.
Transportation/Trucking/Railroad, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
8/10 overall, some issues with connections and common bugs on both desktop & android app. BUT!! I have tried Dialpad main alternatives RingCentral, Nextiva, GrassHopper and several other; Dialpad it's a must have if you don't want to use your every day mobile phone, if you are looking for privacy and a good resting, this is a must have; none other company offers SMS via VoIP, they said they do, but none have solve my problem. I have paid thousands of dollars just to come again to Dialpad.
Free SMS, all systems compatibility, most call center won't notice you are calling from a VoIP, if you live outside the US & Canada, there's no better software to handle your business.
It takes some time to connect, you may need to try several attempts to connect a call or even restart the app.
Mike M.
Information Technology and Services,
Used daily for 6-12 months
Review source
Share this review:
I migrated to Dialpad from RingCentral. Getting ahold of someone at RC was extremely difficult, their tech was outdated, and likely as a result their product was overpriced. After a year of service, I can't recall a single update that I found beneficial. With Dialpad their team has been extremely responsive, every single time I ask for help or ask a question. Their mobile and desktop apps are world class. Best of all....they are constantly innovating. Their recent updates page is packed with excellent new features/updates. I love the web portal. It provides all the functionality I need while also being extremely easy to use.
Great service, great product, always innovating. We have some random SIP phones that the team at Dialpad has helped us setup.
I really cant think of any.
Andrew M.
Real Estate, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
Perfect
This service was used to replace Dialpad which gave us endless problems. no such troubles with Ring Central
I cannot think of a downside when compared with DialPad
Claire D.
Construction, 501-1,000 employees
Used daily for less than 6 months
Review source
Share this review:
Don't need a desk phone and also don't need to use it through a desktop computer. I've always used it directly through my phone.
Have heard that when people call it doesn't sound like a normal phone call, like music is playing or something. The number I was assigned also comes up on peoples phones as spam. I wish the dialpad and the search function were more cohesively integrated.
Claire, thank you for your feedback; we also value our product's mobility! Be sure to get in touch with our Support Team at your convenience via call, chat, or by submitting an online case here: support.ringcentral.com/contact-support.html to address the issues you mentioned. You can also email us, the Review Team, at review@ringcentral.com so we can ensure that the appropriate teams are connected and engaged. We hope to hear back from you soon!
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