Five9 vs CloudTalk

Ringover

Convoso

DialedIn CCaaS

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

Call Logging

Call Monitoring

Call Routing

Call Recording

Reporting/Analytics

Queue Management

Call Scripting

Dashboard

Reviewers appreciate that Five9 reduces equipment and deployment costs, and they indicate it is cost-effective with reasonable pricing. Some users report the per-user pricing can be expensive, and some reviewers feel the overall value is questionable.

Value for money

Reviews for Five9 come from a wide variety of industries, including consumer services (10% of reviewers), financial services (9%), and telecommunications (8%). The most frequent use case for Five9 cited by reviewers is call center operations (71% of reviewers).

Five9

Windows

Web-based

iPad

Linux

Talkdesk

Genesys Cloud CX

CXone Mpower

Bright Pattern

Dialpad

 Digital 

Core

Premium

Optimum

Ultimate

Frequent call disconnections

IT MAnager

To me, the interface can feel a bit outdated and clunky at times, and occasional call drops were frustrating.

80% of reviewers feel negative about call drop issues. Users report experiencing frequent dropped calls, outages, and connectivity problems, which disrupt communication and productivity. Some reviewers say call quality can degrade during heavy usage or network instability, leading to frustration for both agents and customers. They mention that technical glitches, server downtime, and the need for system reboots can result in missed or interrupted calls. Reviewers indicate that these issues negatively impact their ability to maintain consistent contact with clients and hinder overall call center performance.

Challenging call handling processes

Operator

I am not satisfied with the overall functionality of the application and am highly disappointed in the call transferring capabilities.

35% of reviewers feel negative about call management. Users report difficulties with call transfers, managing multiple calls, and customizing call flows to fit their business needs. Some reviewers say the interface for handling calls is not intuitive, making it hard to place calls on hold, switch between calls, or transfer calls to other systems. They mention challenges with call notifications, disposition workflows, and accessing call logs or reports. Reviewers indicate that these limitations can lead to missed calls, confusion, and inefficiencies in managing daily call center operations.

Technical glitches and instability

70% of reviewers feel negative about bugs and issues. Users indicate that Five9 is prone to technical problems, such as crashes, freezing, and compatibility issues with Java and browser updates. Some reviewers mention frequent login difficulties, slow system performance, and recurring errors that require troubleshooting or support intervention. They say that these problems can disrupt workflow, cause downtime, and sometimes require full system restarts. Reviewers express frustration with the reliability of the platform and the time spent resolving technical issues, which they feel detracts from overall efficiency.

Rich feature set

83% of reviewers feel positive about Five9’s features. Some users report that the platform offers a broad array of functionalities, including customizable options and advanced tools for managing contact centers. Reviewers appreciate the ability to make changes easily, such as using click-and-drag for IVR setup, and value the software’s robust capabilities for both administrators and agents. They mention that the feature set covers most business requirements, with options for automation, reporting, and AI integration, making it adaptable for various contact center needs.

Comprehensive training resources

Sr. Account Administrator

Great training materials provided by the company and support is easy to get a hold of as well.

94% of reviewers feel positive about the training and learning curve. Users report that Five9 offers extensive training materials, helpful trainers, and flexible sessions tailored to their needs. They find the system easy to learn after initial guidance, with supportive resources available for ongoing questions. Some users say the software is user-friendly for new hires and that training is efficient, making onboarding smoother. Reviewers appreciate the detailed help section and the hands-on approach from trainers, which they feel helps them quickly become comfortable with the platform’s many features.

Versatile call center solution

92% of reviewers feel positive about Five9’s call center capabilities. Users indicate that the platform provides a wide range of features needed for both small and large call centers, allowing for centralized management of calls and campaigns. Some reviewers find it valuable for scaling operations, supporting remote work, and offering flexibility in handling both inbound and outbound calls. They say the software’s cloud-based nature and integrations make it easy to implement and manage, and they appreciate the ability to control call flows and monitor performance in real time.

Intuitive user experience

91% of reviewers feel positive about Five9’s ease of use. Users think the interface is clean, straightforward, and user-friendly, making navigation and daily tasks simple. Some reviewers mention that setting up new users, roles, and lists is quick, and they appreciate the flexibility to access the system from anywhere. They say the platform is easy to customize for different business needs and that both agents and administrators find it simple to learn and operate. Reviewers highlight the convenience of browser-based access and the clear layout for managing calls and information.

Manager

Security: Five9 offers secure cloud-based infrastructure with compliance to major standards like HIPAA & PCI-DSS, However, some users have raised concerns about connectivity issues.  

Five9 is a robust solution for business that need to manage high volumes of calls across several channels.  

Admissions Associate

I can do high volumes of outbound and manage inbound calls. While the interface can feel a bit complex at first, once familiarized, it becomes a powerful tool for admissions outreach

WFM Manager

Some enhancements are not available in all Geos, which might cause friction into wanting to deploy new features available for the product

Technical support engineer

We are using this as a point of contact for our customers, it helps us to make the process smoother by contacting them directly.

Call stability is terrible, their servers are down all the time for extended periods of time - half the day, 10 hours+.

There is no notification or option to receive the call, it directly auto receives the call, and the customer starts saying hello.

Technical Support Engineer

We are using Five9 as a cloud contact support platform to call and interact with our customers.

However, reliability issues and call quality can hinder productivity.

TRAVEL AGENT

It has its moments but overall, it is a good system for any call center to have.

Clouds Ops engineer

Helps to grab real time records to see calls and chats.

Service Hub Representative

Five9 is a great cloud-based contact communication platform.

Billing Dept

Five9 was the most difficult program I have ever had to install on my desk top . And then when I closed for the night it took a mountain moved to open it up daily

After using five9 for 15years, it has declined terribly with a much much higher cost.

Its simple for making calls and respond them.

sometimes the end of call workflow doesn't work properly based on the disposition I selected

Customer service representative

There's a some of bug there's having a lagging and sometimes late a response to the customer

Perfectly integrated with our CRM, I never need to enter a phone number manually

Web Developer

It has sophisticated routing and queueing capabilities and it has real time monitoring features.

Technical Support Specialist

If the routing set up is not properly done is possible to receive calls from certain countries with the instrument information on display belonging to a different user.

Voice mail by customers, messages are all just great features to deal.

Sometimes we saw gaps in records data as well.

Can't call a number if it's not a contact

Customer support team is really helpful and provides timely resolutions.

Admin

It provides a platform that gives different services.

Virtual Assistant

Just to mention one or two, you can be in a call and get kicked out for no reason.

Insurance sales agent

Does not track number of agents on calls very well, only shows active names, not a total # of agents.

Partner

Great company but for all around needs and functionality there are better choices

Prequalification analyst

My overall experience it was mostly as a daily user, it was really good.

Sales team supervisor 

Five9 allows remote agents and call centers alike to track their inbound calls, outbound calls, auto dial out, record those calls for quality and regulatory purposes, live monitoring, live coaching, etc.

Graphic Designer

It also doesn't have any in-built noise reduction or increasing features, so the caller audio may change call to call and cause a need for rapid audio changes depending on the call.

Amazing experience so far, great customer support, great product value and great constant improvements

The systems with integrated API require a lot of maintenance, because of the newer versions.

These are strictly confidential and the call program working right is a major factor. Whether someone is using a script or has general guidelines, the most important aspect is the call itself coming through and not dropping, Five9 is able to record audio crystal clear for later playback.

Call data tracking matters to keep tons of data secure, while giving accountability to a company should the caller divulge data like their social security number or home address.  

Integeration is easy and convinient of Five9.

Maybe integrating an AI which recognizes the phone country code?

Tech Support Specialist

Personally I used it to keep track of my worked time and do outbound calls which were really stable and never had issues with the platform

Operations Trainer

I was one of the trainers on Five 9 for our company and the fact that it just keeps improving all the time, it's very user friendly, and the reporting is spot on and easy to download

When pulling a call recording in Five9, I do wish there was a way to adjust the speed of the recording and jump to timestamps in a more efficient way.

It would be better if Five9 could add some options to keep the historical data for more time or at least select what set of data can be stored longer.

Customer service representative 

There are some features, such as end of call dispositioning, which require 2 separate clicks to complete.

IT Tech

Having clear-cut, easy to use features for putting calls on hold, transferring to other parties, and establishing conference calls is a very impressive feat considering how many competitors products function.  

Dispatcher 

The accessibility and the fact it’s a hands on easy navigational program .

Call Management

Ease of Use

Call Center

User Interface

Phone Quality

Outbound Call

Call Drop

Bugs and Issues

Data Management

Mid-size Business

Small Business

Large Enterprises

Reviewers appreciate that Five9 offers a cloud-based solution that helps reduce equipment and deployment costs, with no upfront fees and easy scalability. They indicate that the platform is cost-effective, provides a substantial return on investment, and is reasonably priced compared to some competitors. Some users report that the pricing structure, which charges per user, can make it expensive, and they find certain fees unclear or high. Some reviewers feel that while the quality is good, the overall value proposition is questionable due to higher costs than other entry-level or similar systems.

800.com

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

Nextiva

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

CloudTalk’s powerful auto-dialing software will have your agents handling more calls in less time. Make things easier for your sales and customer support teams with 70+ time-saving features and easy-to-setup integrations with your existing business software. Try a 14-day trial, absolutely FREE.

Caller ID

Call Center Management

Computer Telephony Integration

Voice Mail

Predictive Dialer

Campaign Management

Most reviewers indicate that CloudTalk delivers good value for money, citing affordable pricing and essential features in lower-tier plans. However, some reviewers feel certain features require costly upgrades and report occasional billing transparency issues.

Reviews for CloudTalk come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (11%), and computer software (9%). The most frequent use case for CloudTalk cited by reviewers is call center operations (48% of reviewers).

CloudTalk

iPhone

Android

Aircall

JustCall

RingEX

Freshcaller

RingCX

CallHippo

Lite

Essential

Expert

Custom

Recurring app glitches and bugs

Chief Technical Officer

41% of reviewers feel negative about CloudTalk’s bugs and issues. Some users report frequent malfunctions, such as app crashes, forced restarts, and freezing, particularly on mobile devices. Reviewers indicate that glitches in core features, like call handling and integration syncing, disrupt their workflow and cause frustration. They say troubleshooting is sometimes complicated by slow or ineffective customer support. Users think these recurring technical problems undermine reliability and lead to wasted time, especially when issues require repeated intervention or are not resolved promptly.

Intuitive and fast onboarding

100% of reviewers feel positive about CloudTalk’s ease of use. Reviewers indicate the platform is intuitive and requires minimal training, allowing teams to get started quickly. Some users say the straightforward interface helps them become productive almost immediately, while others report that daily tasks are simplified and workflows are more efficient. Many reviewers appreciate that the system is accessible and easy to understand, making it suitable for staff with varying technical backgrounds. Users think the uncomplicated setup process and clear navigation contribute significantly to their satisfaction and overall productivity.

Seamless CRM and app connections

Service Director

With our CRM being the "hub" of everything, having a product that allowed for very quick, simple and "IT free" integration has been fantastic.

90% of reviewers feel positive about CloudTalk’s integrations. Some users report that connecting with popular CRMs like HubSpot, Pipedrive, and Salesforce is straightforward and enhances their workflow. Reviewers appreciate the ease of setup and the ability to log calls and data automatically within their existing systems. They say the integrations save time and reduce manual work, with several noting that having multiple integration options is valuable for different business needs. Users think the platform’s compatibility with various apps and custom APIs is a major benefit for their operations.

Sales and Business Development

if you want to redirect calls from your mobile to cloudtalk, it has a voice that is usually muted by everyone (but this is not a cloudtalk problem)

It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging.

Team lead

Name is displayed on call or double check on number is not required

Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful.

Trying to change the country number is a but confusion but it is manageable.

Don’t need to recheck the number as name displays

The mobile app lacks some key functions compared to desktop.

you can easily dial numbers from CRM, fast

Advanced Systems Engineer

Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity.

Sales Associate

This IVR builder boasts impressive visuals, reliable call recording and monitoring features, and a top-notch support team that sets it apart.

Head of Marketing

Cloudtalk is a very easy-to-use VoIP calling tool that is saving us time when it comes to the time it takes us to make calls. Plus, when one colleague is busy answering calls, it automatically transfers calls between my other colleagues, that are available.

data analyst

Features like call recording, history, reporting make CloudTalk a good call management application

Marketing Executive

Hubspot integration, multi-platform integration, support, easy setup, detailed analytics.

customer service, sales

glitches at times  , does not show you who you miss a call from just tells you that you have missed a call.

director

I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue.

I had a problem with 888 prefix cannot activate the text message service which caused me big troubles to log in again to websites where I used the number as primary contact.

Marketing Specialist

The platform is built on VoIP, so we don't have to depend on a landline.

Automation, Dashboard, Auto-Dialer, Call Monitoring

The system works properly in most cases, but there are a lot of connection issues

There could be more features for physical IP phones.

You can setup business hours and call flows that support the business and lets people enjoy their time out of the office.

Five9 vs CloudTalk Comparison (2026)

Five9

CloudTalk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives