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Five9 vs Nextiva Comparison (2026)
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Good recommendations?
Overview
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more
Cloud-based AI customer experience platform unifying VoIP, omnichannel contact center, video, and team messaging for businesses of all.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
487
5
4
3
2
1
233
170
58
16
10
- Value for money
- Ease of use
- Features
- Customer support
66%
would recommend this app4.6
931
5
4
3
2
1
737
102
40
10
42
- Value for money
- Ease of use
- Features
- Customer support
83%
would recommend this appPros
“The combination of call management tools, reporting capabilities, and automated dialling features helped improve efficiency and allowed me to focus more on conversations and less on manual dialling tasks.”
JV
Jordan V.
Life Insurance Sales
“What I liked most about Five9 was its ability to support high-volume outbound calling while keeping call management organized and efficient.”
JV
Jordan V.
Life Insurance Sales
“The platform helped improve productivity and made it easier to manage a large volume of customer interactions throughout the day.”
JV
Jordan V.
Life Insurance Sales
Pros
“Routine tasks — sending a multi-page fax, copying a configuration — turn into multi-hour or multi-day ordeals. If your workflow depends on faxing or on managing your own phone configuration, look elsewhere before you commit.”
CG
Chris G.
Owner
“As a moving company, communications is a big part of our daily operations, since our team is constantly coordinating with customers, drivers and internal staff”
José G.
CS manager
“I explained that I was sold the account with the understanding that all 5 of my phone numbers could use SMS at the same time.”
Bob W.
owner
Cons
“Exchanging DIDs was straight-forward, but getting them registered caused wait times and in turn accrued additional costs.”
NW
Nicholas W.
Operations Manager
“DID maintenance was difficult to manage on the platform.”
NW
Nicholas W.
Operations Manager
“Some enhancements are not available in all Geos, which might cause friction into wanting to deploy new features available for the product”
Victor H.
WFM Manager
Cons
“I contacted support (each time I spent time with the AI agent and frustrated, would give up, ask for a live agent and be on hold for some time.”
Bob W.
owner
“Literally 20+ emails to close my account and they still charged my credit.card the momth after i closed my account.”
JS
Jason S.
President
“However, despite this, Nextiva continued charging our credit card for five additional months, without our authorization.”
JS
Joseph S.
HR Adminstrator
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features116
- 360 Degree Feedback
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Benchmarking
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Surveys
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Management
- Email Marketing
- Employee Coaching Tools
- Employee Directory
- Employee Management
- Employee Recognition
- Employee Reward Programs
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- For iPad Devices
- Gamification
- Generative AI
- Goal Management
- Help Desk Management
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Distribution
- Lead Generation
- List Management
- Live Chat
- Live Results Sharing
- Manual Dialer
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-User Collaboration
- Multiple Scoring Models
- Multiple Scripts
- Offline Form
- Offline Response Collection
- On-Demand Recording
- Online Polling
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Post Scheduling
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Proactive Chat
- Progressive Dialer
- Quality Management
- Question Library
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Response Validation
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- SSL Security
- Scheduled Recording
- Screen Recording
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Support Audio/Images/Video
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Two Way Audio & Video
- URL Customization
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features112
- 360 Degree Feedback
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Benchmarking
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Surveys
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Management
- Email Marketing
- Employee Coaching Tools
- Employee Directory
- Employee Management
- Employee Recognition
- Employee Reward Programs
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- For iPad Devices
- Gamification
- Generative AI
- Goal Management
- Help Desk Management
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Distribution
- Lead Generation
- List Management
- Live Chat
- Live Results Sharing
- Manual Dialer
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-User Collaboration
- Multiple Scoring Models
- Multiple Scripts
- Offline Form
- Offline Response Collection
- On-Demand Recording
- Online Polling
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Post Scheduling
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Proactive Chat
- Progressive Dialer
- Quality Management
- Question Library
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Response Validation
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- SSL Security
- Scheduled Recording
- Screen Recording
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Support Audio/Images/Video
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Two Way Audio & Video
- URL Customization
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations14
- ActiveCampaign
- CallRevu
- Dynamics 365
- Freshdesk
- Gong
- Google Contacts
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Microsoft Access
- Microsoft Outlook
- Microsoft Teams
- NetSuite
- Nextiva
- Oracle Service
- RingCX
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SpiceX
- Velocify
- Zendesk Suite
- Zoho CRM
- Zoho Calendar
- Zoom Phone
- Total integrations12
- ActiveCampaign
- CallRevu
- Dynamics 365
- Freshdesk
- Gong
- Google Contacts
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Microsoft Access
- Microsoft Outlook
- Microsoft Teams
- NetSuite
- Nextiva
- Oracle Service
- RingCX
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SpiceX
- Velocify
- Zendesk Suite
- Zoho CRM
- Zoho Calendar
- Zoom Phone
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