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Five9 Reviews - Page 5

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461 reviews

Recommended

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Susan C.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Well organized software, well prepared team

Reviewed 6 years ago

Keep up the good work!

Pros

This program is very easy to learn making training a snap. Online support and telephone tech support are fast and available.

Cons

Very sensitive to fluctuations in internet connectivity: all other programs will still be running but the five9 app will need to reconnect.

Vendor response

Hi Susan, thanks for posting your excellent review. We pride ourselves with the best customer support team in the industry, so please don’t hesitate to reach out to us if you ever have any questions.

AR
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Verified reviewer

Computer Software, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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When working, very good

Reviewed 6 years ago

Good when its working as it should.

Pros

Easy to use, easy to transfer, simple way to make mass dials.

Cons

This tool has stopped working a few times and others the quality of sound has been off. Like robot voice sounding. When its working it works well, but big dog falls hard. Usually have to restart the computer and SFDC when it malfunctions. In some cases it asks you to re-download software that is already on your computer.

Vendor response

Thank you for your review. It's great to hear our dialer is working well for your business. Please don't hesitate to reach out to your account manager if you ever have any questions about our features. We're here to help.