Five9 Pricing Plan & Cost Guide

Pros
There are a lot of things we like about Five9. The service and customer support is very good. They are timely and everyone we have worked with is very knowledgeable. The system itself is very user-friendly. Since you are so involved in setting the system up you quickly become familiar with how to work with it and how things actually work.

Cons
Initially I had concerns about the pricing with Five9's product compared to several other companies. I actually hired 3 different companies and ended the relationships with 2 before even getting them implemented. The customer service and setup of their systems was a nightmare. One took over 2 months to even get setup and after that several things we were promised didn't work. The 3rd company we used for about 6 months and had issue after issue and promise after promise not met. I came back to Five9 as it is worth the investment for my company.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Not much. Everything they do, other companies do better and cheaper.

Cons
Compliance has no idea what they are doing. They told us to keep the drop call ratio at 3 or below, yet their system doesn't make calls (one every five minutes or so) with that option enabled. The people there have not stood by us and have offered conflicting and often unintelligent responses to legit inquiries.

Rating breakdown

Likelihood to recommend: 3/10

Pros
Cost, ease of use

Cons
Reports are not easy to get necessary information

Rating breakdown

Rating breakdown

Pros
User friendly system. If you get stuck, support helps you with a screen share and teaches you exactly what you need to do.

Cons
A little high on price although it's a great product, the system per agent should cost a little less

Rating breakdown

Likelihood to recommend: 10/10

Pros
allows you to integrate existing software to streamline productivity. I use Salesforce with CRM and it works great.

Cons
Just like other Five9 software it is the most expensive on the market. I would like to see the price go down.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Our company is using Five9 for autodialing. The monthly fee is affordable, there was no equipment to purchase, and we've received excellent customer service.

Cons
I have nothing negative to say about Five9.

Rating breakdown

Pros
Functionality.

Cons
Pricing.

Rating breakdown

Likelihood to recommend: 8/10

Pros
System works very well and is easy to use.

Cons
Customer feels that the product is to expensive and they cannot justify the cost anymore.

Rating breakdown

Pros
Ease of use

Cons
Price and customer service is poor

Rating breakdown

Pros
Excellent system, easy to use and configure, excellent training, great customer service. The people are friendly, they take their time to make sure you understand what to do. The training is excellent and they want you know the system before you start dialing. Five9 really knows what they are doing.

Cons
Not the cheapest solution, but worth it. Certification is tough so be sure to know your Five9.

Rating breakdown

Pros
Easy to set up with low cost of entry. Full featured yet easy for agents and administrators to use. Great support, great support, great support. Great communication in reagrds to enhancements and upgrades. Great self service support and training. New agents can be trained in less than 1/2 hour using online traing tools. Most IVR programing questions can also be found online, with examples. completely changes the game on how one should implement a call center.

Cons
No ability to flex up and down seat licenses in a cost effective manner. We run a call center for ticket sales. we will get a big contract to sell tickets for a concert series or season we may need 10-15 seats one month and 4 the next...it gets expensive to add and reduce seats.

Rating breakdown

Pros
The agents really work with you to make sure you get what you want. Also very competitive and reasonable pricing.

Cons
I have had no problems with five9.

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Pros
*Many useful features for a call center *Set up staff is great and detailed on helping you get your system up and running, and being there after your going too. *Relatively easy to use, easy to set up campaigns, agents, etc

Cons
Not the cheapest out there, but better quality than others though. Getting some extras takes a while, like adding extra numbers to your account

Rating breakdown

Pros
Five9 has all the information you will need to make the right judgement calls for your call center in a reasonable price.

Cons
Technical Support has room for improvement still. In the last year, this particular service had improved tremendously.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It was very User friendly system. If you get stuck, support helps you with a screen share and teaches you exactly what you need to do which is nice in my opinion.

Cons
Although the price is a little on the high end you will get your moneys worth from this because it is truly worth it.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The VCC is a very user friendly system on both admin and agent interface. it has many functions and integrations that meets a call center's needs.

Cons
customer support is very great however, customer support audio is very low most of the time.

Rating breakdown

Pros
The Pro's for Five9 CRM, I can access and edit from anywhere anytime. I am constantly on the move and never know when or where I will be working.

Cons
I feel as if some of the pricing is not very clear at times, there is not a clear reason to what some of the charges are for.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Robust reporting, simple agent interface, no expensive software or equipment required, very supportive and available customer service. Quickly Scaleable. Great for small, medium, and large call centers.

Cons
Agent script requires HTML to write and is only one page. If call flow can be complicated, this is a problem. Dynamic scripting is a need for us as we grow, so this is becoming a problem. If a feature does not exist, if you put in a feature request. It is highly unlikely that they will develop the future you need though. We have experienced 3-5 service outages over there almost 4 years we have used them. This has lost us money. If they had a good interface for texting, emailing, and chatting with customers, that would be nice as well.

Rating breakdown

Pros
Great reporting and interface

Cons
Cost

Rating breakdown

Likelihood to recommend: 7/10

Pros
Dials fast. Does everything promised.

Cons
No desk top shortcut for the agents. This would be a big improvement.

Rating breakdown

Pros
Virtual training tool is excellent. Very easy to use the application quick and simple tutorials. Allows for the script to be upload taking undue pressure off the agent, allowing for one screen used.

Cons
Uploading list was harder than it looked, bit confusing. Did not allow for incoming calls to be answered by the agent (dont know if my settings did not allow for that). Persons could tell you were calling from a softphone, given the quality in some areas.

Rating breakdown

Pros
cost effective - easy to use - helps with contact rate

Cons
hangs up on many of our clients- hard to customize to my changing needs - reports are a little confusing and there are many of them - but the hanging up on our clients when using predecitve dialer is our biggest issue right now that needs to be resloved.

Rating breakdown

Pros
Five9 will help you monitor calls and track your call volume. If you're a call center, this system will help you receive calls more efficiently, track the outcome of calls, and improve your call center's performance. It has excellent reporting features and it's customizable to meet your company's specific needs.

Cons
You need to know a little about the system before you can go in and change settings. It's not as intuitive as some of the other basic systems, but then, it's not a basic phone system. Five9 does not offer voicemail extensions. That's not what it's designed for. I do wish that we could get our phone extensions from them.

Rating breakdown

Likelihood to recommend: 9/10

Pros
It's been reliable as far as the integrity of our calls. Call recording and reporting are up to expectations.

Cons
Five9 is somewhat pricey for what you receive, and the value proposition is questionable at times. Also complex to navigate and become accustomed to.

Rating breakdown

Likelihood to recommend: 8/10