Five9 Pricing Plan & Cost Guide

Five9

Cloud contact and call center software

4.19/5 (386 reviews)

Five9 Pricing

Starting from: $100.00/month

Pricing model: Subscription

Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.

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Five9 Pricing Reviews

Pros
  • Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.Dedrick M.Read the full review
  • Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.Bernard G.Read the full review
  • Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.David T.Read the full review
Cons
  • It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.Christopher M.Read the full review
  • But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.Jennifer A.Read the full review
  • Our company is losing their mind with this software and already on the hunt for new call center software to replace.Lynn W.Read the full review
89%
recommended this to a friend or a colleague

25 reviewers had the following to say about Five9's pricing:

Doug H.

Five9 is the best Cloud based VOIP system we have found

Used daily for 2+ years
Reviewed 2017-12-06
Review Source: Software Advice

We have tried about 6 different companies for our call center and Customer Service Agents and Five9 by far is the best solution. There are cheaper systems out there but you definitely get what you pay for. In my experience the lower cost solutions will cost you more money to implement and manage than just using Five9 to start.

Pros
There are a lot of things we like about Five9. The service and customer support is very good. They are timely and everyone we have worked with is very knowledgeable. The system itself is very user-friendly. Since you are so involved in setting the system up you quickly become familiar with how to work with it and how things actually work.

Cons
Initially I had concerns about the pricing with Five9's product compared to several other companies. I actually hired 3 different companies and ended the relationships with 2 before even getting them implemented. The customer service and setup of their systems was a nightmare. One took over 2 months to even get setup and after that several things we were promised didn't work. The 3rd company we used for about 6 months and had issue after issue and promise after promise not met. I came back to Five9 as it is worth the investment for my company.

Response from Kristin


Hi Dough, thank you very much for posting this excellent review. We strive to be a true partner to our customers, and our customer support team is one of the things that sets us apart from other vendors. Please let us know if we can ever be of service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brian J. R.

Waste of money

Reviewed 2014-02-06
Review Source: Software Advice

Pros
Not much. Everything they do, other companies do better and cheaper.

Cons
Compliance has no idea what they are doing. They told us to keep the drop call ratio at 3 or below, yet their system doesn't make calls (one every five minutes or so) with that option enabled. The people there have not stood by us and have offered conflicting and often unintelligent responses to legit inquiries.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Chris G.

SendMe

Reviewed 2010-03-08
Review Source: Capterra

Excellent low cost solution

Pros
Cost, ease of use

Cons
Reports are not easy to get necessary information

Rating breakdown

Ease of use
Customer support

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Josh R.

Great for the price

Reviewed 2016-12-16
Review Source: Capterra

Offers a lot of customization for reporting and customer support was helpful when I called in. UI is a little outdated, but overall great value for the price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Monika G.

Great software

Used daily for 2+ years
Reviewed 2018-01-11
Review Source: Software Advice

Great support, great product!

Pros
User friendly system. If you get stuck, support helps you with a screen share and teaches you exactly what you need to do.

Cons
A little high on price although it's a great product, the system per agent should cost a little less

Response from Kristin


Hello Monika, thanks for this amazing review. We’re very proud of having the best support team in the industry and are always happy to help. Let us know if we can ever be of service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brian A.

Good intergrations.

Used daily for 1-2 years
Reviewed 2018-03-14
Review Source: Software Advice

Pros
allows you to integrate existing software to streamline productivity. I use Salesforce with CRM and it works great.

Cons
Just like other Five9 software it is the most expensive on the market. I would like to see the price go down.

Response from Kristin


Hello Brian, thanks for sharing your great experience with our integration with Salesforce. It's great to hear that Five9 helps optimize your contact center's productivity. Let us know if we can ever be of service.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Kris S.

Call Center Telecom

Reviewed 2017-01-05
Review Source: Capterra

I speak highly in regard to the dialers capabilities and compliance standards, with Long Distance expense being the one negative. Strongly recommended.

Pros
Functionality.

Cons
Pricing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Pam L.

Five9 Autodialer

Reviewed 2012-03-28
Review Source: Capterra

I highly recommend Five9! Our loan collections department needed help in speeding up their calling process. Five9 helped us find a solution! From the sales staff, technical staff and implementation staff-all have been excellent. The staff at Five9 has been helpful, patient and they have great follow-up. We are very satisified with the price of the service too.

Pros
Our company is using Five9 for autodialing. The monthly fee is affordable, there was no equipment to purchase, and we've received excellent customer service.

Cons
I have nothing negative to say about Five9.

Rating breakdown

Ease of use
Customer support

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Anthony S.

Call Center

Reviewed 2010-07-27
Review Source: Capterra

Lower the cost!! I am going to lose this one.

Pros
System works very well and is easy to use.

Cons
Customer feels that the product is to expensive and they cannot justify the cost anymore.

Rating breakdown

Ease of use
Customer support

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Sabrina P.

Five9 review

Used daily for less than 6 months
Reviewed 2016-11-08
Review Source: Software Advice

For the most part they are good. Just the prices are too high and they do not get back to you when they say they will..

Pros
Ease of use

Cons
Price and customer service is poor

Rating breakdown

Ease of use
Features
Customer support

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Rob H.

Five9 - Cloud Based Phone

Used daily for 1-2 years
Reviewed 2019-12-02
Review Source: Capterra

This was a very good, affordable option and has excellent reporting availability. It does not have great connectivity.

Pros
The cost of this product is very inviting. The reporting is very extensive and takes some getting used to, but it's also very thorough. I was always able to find the reports I needed. Anyone can log into Five9 from anywhere b/c it's cloud based.

Cons
The phone quality was a bit lacking. There was a 2-3 second delay between patient answering and connecting to the agent. We lost quite a few prospects b/c of this. The program was VERY picky about the types of Java that were installed. You had to pay very close attention to this or it would not work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Lisa M. B.

It's so easy!

Used daily for 2+ years
Reviewed 2019-05-07
Review Source: Capterra

I really enjoy using this software. I have had a lot of great experience with customer service.

Pros
I like that you can customize this software to meet your individual needs. It's very easy to set up a campaign, customize reports and to train the agents on using the software. I work in a correctional industry and I was very surprised at how easy it was to secure the software to meet the Department of Corrections security needs.

Cons
This software price is on the high end of the spectrum.

Response from Five9


Hi Lisa, Thank you very much for your review and sharing how Five9 has made you more successful in your job and in your industry. Please don't hesitate to reach out to us if we can ever be of service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ben K.

Some tools are build the right way!

Reviewed 2010-09-29
Review Source: Capterra

Definitely. If you are setting up a call center, this is the most advanced system out there.

Pros
Excellent system, easy to use and configure, excellent training, great customer service. The people are friendly, they take their time to make sure you understand what to do. The training is excellent and they want you know the system before you start dialing. Five9 really knows what they are doing.

Cons
Not the cheapest solution, but worth it. Certification is tough so be sure to know your Five9.

Rating breakdown

Ease of use
Customer support

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Joseph W.

Functional, Full Featured...Remarkable!

Reviewed 2010-07-27
Review Source: Capterra

Excellent, not a bad thing to say about the technology or the humans that support the application. The initial sales process was also handled very effectively.

Pros
Easy to set up with low cost of entry. Full featured yet easy for agents and administrators to use. Great support, great support, great support. Great communication in reagrds to enhancements and upgrades. Great self service support and training. New agents can be trained in less than 1/2 hour using online traing tools. Most IVR programing questions can also be found online, with examples. completely changes the game on how one should implement a call center.

Cons
No ability to flex up and down seat licenses in a cost effective manner. We run a call center for ticket sales. we will get a big contract to sell tickets for a concert series or season we may need 10-15 seats one month and 4 the next...it gets expensive to add and reduce seats.

Rating breakdown

Ease of use
Customer support

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Kalyan K.

Excellent customer service

Reviewed 2010-02-26
Review Source: Capterra

Try it out, see if you like it for yourself.

Pros
The agents really work with you to make sure you get what you want. Also very competitive and reasonable pricing.

Cons
I have had no problems with five9.

Rating breakdown

Ease of use
Customer support

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Savvy P.

A great communication tool, to contact customers.

Used daily for 1-2 years
Reviewed 2018-03-13
Review Source: Software Advice

Pros
Five9 has all the information you will need to make the right judgement calls for your call center in a reasonable price.

Cons
Technical Support has room for improvement still. In the last year, this particular service had improved tremendously.

Response from Kristin


Hi Savvy, Thank you for your great review. We're happy to hear Five9 has helped you make more informed decisions for your contact center. Please don't hesitate to reach out if we can ever be of service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Greg V.

Very Good System- Great Set Up Support

Reviewed 2010-12-23
Review Source: Capterra

Being a new user of call center software, we got up and running fast, able to get new campaigns going, inbound and outbound with dialer too. Very pleased with those in the set up department, they are very knowledgeable and resourceful.

Pros
*Many useful features for a call center *Set up staff is great and detailed on helping you get your system up and running, and being there after your going too. *Relatively easy to use, easy to set up campaigns, agents, etc

Cons
Not the cheapest out there, but better quality than others though. Getting some extras takes a while, like adding extra numbers to your account

Rating breakdown

Ease of use
Customer support

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Ramon E. T.

Recomended for Home-Based Job

Used daily for 1-2 years
Reviewed 2018-09-26
Review Source: Capterra

Pros
As an appointment setter specialist, Five9 always saves the day. It is the most reliable and cheapest VoIP service provider in the market, not to mention their dedicated customer service support available 24/7.

Cons
Sometimes, the extension crashes all of a sudden and after which you need to reconfigure the set-up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gita P.

Good Experience!

Used weekly for 1-2 years
Reviewed 2018-01-13
Review Source: Software Advice

Awesome! Go for it!

Pros
It was very User friendly system. If you get stuck, support helps you with a screen share and teaches you exactly what you need to do which is nice in my opinion.

Cons
Although the price is a little on the high end you will get your moneys worth from this because it is truly worth it.

Response from Kristin


Hi Gita, thank you for writing this great review. We strive to be a true partner for our customers and are happy to hear Five9 is helping your business succeed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chris G.

IT Administrator

Used daily for 6-12 months
Reviewed 2017-12-19
Review Source: Software Advice

Great system, a lot better than other call center software.

Pros
The Pro's for Five9 CRM, I can access and edit from anywhere anytime. I am constantly on the move and never know when or where I will be working.

Cons
I feel as if some of the pricing is not very clear at times, there is not a clear reason to what some of the charges are for.

Response from Kristin


Hello Chris, thank you for taking the time to post your review on how easy it is to adjust your campaigns based on your business needs. Please let us know if we can ever be of service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Predictive Dialer

Used daily for 2+ years
Reviewed 2019-04-10
Review Source: Capterra

Excellent would recommend in a heartbeat

Pros
Excellent platform all kinds of support affordable easily scalable

Cons
not very much at all other than the odd outage but that hasn't happened since I first used the software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ebish N.

Over all performance

Reviewed 2011-11-10
Review Source: Capterra

VCC is a great tool. in my 6 years of handling a BPO,VCC has all the functions a call center needs. there might be some few minor fine tuning and add-ons needed but that only depends on the type of campaign being run by a BPO and is not often. however, there are some go around to meet this needs but one should have sufficient knowledge on VCC and a decent knowledge of web based scripting.

Pros
The VCC is a very user friendly system on both admin and agent interface. it has many functions and integrations that meets a call center's needs.

Cons
customer support is very great however, customer support audio is very low most of the time.

Rating breakdown

Ease of use
Customer support

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Anthony D.

Great Product and Service

Used daily for less than 6 months
Reviewed 2017-01-27
Review Source: Software Advice

Five9's functionality is great and is easy to train my representatives on its use.

Pros
Great reporting and interface

Cons
Cost

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Gary M.

Five9 Top Tier Contact center solution

Used weekly for 2+ years
Reviewed 2018-10-16
Review Source: Software Advice

Worth the money. Delivers on their value proposition.

Pros
Highly customizable and enterprise capable. Scales easily. Sharp developers and very hands on sales through partner vendors.

Cons
Not an inexpensive solution so don’t expect to save much in the long run. Can be somewhat cumbersom to integrate with apps that are not already prebuilt.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Steve Q.

First Review

Reviewed 2012-03-27
Review Source: Capterra

Very happy with the overall value and performance.

Pros
Dials fast. Does everything promised.

Cons
No desk top shortcut for the agents. This would be a big improvement.

Rating breakdown

Ease of use
Customer support

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