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Five9 Pricing

Pricing overview

Value for money rating

4.2

/5

409

Price starts from

100

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Pricing details

Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.

What users say

Overall Recommendation- Very useful application, good value for money.

DA

Denise A.

Cost effective - easy to use - helps with contact rate.

TA

Taher A.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Contact Center Specialist Insight

Reviewed 2 months ago

Its good system to start your contact center with value for money

Pros

Easy of use and deployment with cloud contact center platform. Specialized in dialer and outbound functionality

Cons

Advance technology on analytics and AI related needs to be included

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Five9 is THE PLACE to go to for excellent phone communication. Easy to use, fast, and reliable.

Reviewed 4 years ago

The benefits I got from this software is a great quality inbound call service center for a reasonable cost. It is incredibly easy to learn and use regularly. Also, using the report features it gives the user, we are able to find data on each of our calls. We even give bonuses to those who consistently report high numbers in new patient calls, based off what data the report gives us. It's incredibly helpful insight to help guide us along on whether we should revamp the way we answer calls or even consider two employees on the shift at once to take calls.

Pros

I like the most how it disconnects from the complication of having a business line. There are special call center phones with setups and programs that make taking calls difficult. Five9, however, is simple. We use a pair of headphones and the software and you're set to take calls at any time! The quality of the phone communication is great and we've had a consistent, reliable beam of phone service since we started using Five9 about 1.5 years ago. The software itself is incredibly simple and easy to learn as well as being fast and efficient. It's the little things, like being able to run weekly reports on calls, and seeing if another person is waiting in queue to talk to you, that matter.

Cons

There are two things I like the least: customer service and not being able to block incoming call numbers easily. On average, I have to call Five9 Customer Service once every 2-3 months about a question. The customer support employee on the other end of the line does their best, but usually they are not helpful about the specific issue. They have helped me with a 5 star-rating in some issues, but sometimes...

Vendor response

Hello Spencer, thank you for your great and thorough review. We're happy to hear that Five9 is working so well for you and is helping your business succeed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Five9 is the best Cloud based VOIP system we have found

Reviewed 5 years ago

We have tried about 6 different companies for our call center and Customer Service Agents and Five9 by far is the best solution. There are cheaper systems out there but you definitely get what you pay for. In my experience the lower cost solutions will cost you more money to implement and manage than just using Five9 to start.

Pros

There are a lot of things we like about Five9. The service and customer support is very good. They are timely and everyone we have worked with is very knowledgeable. The system itself is very user-friendly. Since you are so involved in setting the system up you quickly become familiar with how to work with it and how things actually work.

Cons

Initially I had concerns about the pricing with Five9's product compared to several other companies. I actually hired 3 different companies and ended the relationships with 2 before even getting them implemented. The customer service and setup of their systems was a nightmare. One took over 2 months to even get setup and after that several things we were promised didn't work. The 3rd company we used for about 6 months and had issue after issue and promise after promise not met. I came back to Five9 as it is worth the investment for my company.

Vendor response

Hi Dough, thank you very much for posting this excellent review. We strive to be a true partner to our customers, and our customer support team is one of the things that sets us apart from other vendors. Please let us know if we can ever be of service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Five9 Review

Reviewed 3 years ago

It's incredibly valuable. The Supervisor Web application is great and provides valuable performance insights out of the box. It works incredibly well with Salesforce, and Five9 also has a plethora of strategic partner options for AI, Analytics, WFM, Quality Monitoring, Social Media, etc., that add further value to Five9's CC Software. We have a standing weekly meeting with our technical account manager that helps us maintain and implement all changes necessary. Further, this individual is always available when needed outside our standing calls.

Pros

Plug-in capability with our CRM Salesforce. It's automation capabilities have increased both our average speed of answer and speed to lead response times. We leverage the managed services relationship to help maintain our IVR and its behaviors. This is also a great resource to consult with on new projects, ideas or considerations, as well as learn from others' best practices.

Cons

It can be challenging to automate using processes and workflows that work directly with your CRM. I recommend you have an internal resource that's very tech savvy on all your operating systems, CRMs, contact center software applications, etc. If you don't dedicated the time, money and resources necessary, you may find the product disappointing. That said, I don't believe that's an issue with the product. Rather, the application or launch of the product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Unbiased Review

Reviewed 4 years ago

They provide business solutions on a reasonable price. Their customer service is amazing. I haven't had any issues with how their tech or customer support team handle any issues we bring up. They are very personable. I just hope they launch web app for supervisor view that's included in the premium.

Pros

It's easy to use and accessible as long as internet is available. Supervisor views are customizable to fit preference and requirements. Agent applet/softphone app is very user-friendly. It is not intimidating because it looks simple yet professional.

Cons

Reporting is a pain. It does not show the numbers that will make sense in a BPO setting. Java based application for Supervisor is also excruciating especially if Java version in the PC is not compatible. Good thing agent applet has web-based option now.

Vendor response

Hi, thank you for sharing your review. We pride ourselves with our excellent customer service team and it's great to hear your experience has been amazing. Please don't hesitate to reach out to your account manager should you have any questions about our reporting or any other features. We're here to help.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Powerful and Customizable

Reviewed 5 years ago

Before we started using Five9, we used another well-known phone system. Our company grew and with it grew the challenges of effectively managing inbound calls, as well as tracking call outcomes. Five9 took our call center to another level. It's not the cheapest system, but there's a reason for that. It really helps you understand what's going on in your call center; and, as a result, become better at managing your call flow.

Pros

Five9 will help you monitor calls and track your call volume. If you're a call center, this system will help you receive calls more efficiently, track the outcome of calls, and improve your call center's performance. It has excellent reporting features and it's customizable to meet your company's specific needs.

Cons

You need to know a little about the system before you can go in and change settings. It's not as intuitive as some of the other basic systems, but then, it's not a basic phone system. Five9 does not offer voicemail extensions. That's not what it's designed for. I do wish that we could get our phone extensions from them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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4 year customer. Five9 is simple yet robust, meeting most of our needs.

Reviewed 5 years ago
Pros

Robust reporting, simple agent interface, no expensive software or equipment required, very supportive and available customer service. Quickly Scaleable. Great for small, medium, and large call centers.

Cons

Agent script requires HTML to write and is only one page. If call flow can be complicated, this is a problem. Dynamic scripting is a need for us as we grow, so this is becoming a problem. If a feature does not exist, if you put in a feature request. It is highly unlikely that they will develop the future you need though. We have experienced 3-5 service outages over there almost 4 years we have used them. This has lost us money. If they had a good interface for texting, emailing, and chatting with customers, that would be nice as well.

Vendor response

Hello Corbin, Thank you for taking the time to post this review. We're glad to hear Five9 is working well for you. Please don't hesitate to reach out to your account manager with any questions or feedback about the features we offer. We're here to help.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Take Your Call Center to the Next Level

Reviewed 4 years ago

Five9 was a huge investment into our call center.

Pros

The reporting features impress me daily. There is a wealth of information coming through your call center each day. If you're not capturing it properly or tracking it, you losing revenue and productivity. Five9 helps you grow your business by not just collecting the data, but understanding it. You'll be able to identify time waste and increase the quality of caller experience

Cons

If you're not going to do anything with the data, don't collect it. The reporting features are awesome, so if you're not into that, this may not be right for you. It's also more expensive that other entry-level systems. I wish Five9 would offer phone #s and extensions.

Vendor response

Thank you for posting this great review, Michael. We’re excited to hear that our reports are helping you increase your review and productivity. Please don’t hesitate to reach out if we can ever be of service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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It's so easy!

Reviewed 3 years ago

I really enjoy using this software. I have had a lot of great experience with customer service.

Pros

I like that you can customize this software to meet your individual needs. It's very easy to set up a campaign, customize reports and to train the agents on using the software. I work in a correctional industry and I was very surprised at how easy it was to secure the software to meet the Department of Corrections security needs.

Cons

This software price is on the high end of the spectrum.

Vendor response

Hi Lisa, Thank you very much for your review and sharing how Five9 has made you more successful in your job and in your industry. Please don't hesitate to reach out to us if we can ever be of service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Five9

Reviewed 5 years ago

Five 9 is a versatile and dynamic platform to use. Depending on the KPI's your center is looking to achieve there are numerous options and settings to make that possible. Some of the options were eye opening and with the efficiencies seen we saw a spike in production immediately

Pros

It is a very easy platform to learn. Our agents liked the features it offered, with different skills and campaign sets. The support team from implementation to ongoing support is very helpful. Our account manager and TAM respond in a timley manner and are genuinely invested in how the business is doing. The price is reasonable compared to other providers.

Cons

No cons were added to this review

Vendor response

Greg, Thank you for posting this excellent review and for sharing how Five9 has helped boost your contact center’s efficiency and productivity. If we can ever be of service, please let your account manager know.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very pleased with the software.

Reviewed a year ago

A plus. Really made a huge difference for our company.

Pros

I like the non stop call base, I really like the record button. I also like how we can transfer to the vote line with ease. No more having to hold and dial, it automatically does it for you ! Love that feature! The fact that my boss can hope on anytime if need be, or listen inn on performances is also key for our company! Great features. Great price, Great organization for our team.

Cons

At times it would run slow, and we would run into tech issues with dial up system some times.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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An easy way to stay connected

Reviewed 3 years ago

We implemented this software as a way for our Senior directors and C-level to communicate with those reporting under them (not just direct reports). The few lines of feedback provided helped employees at all levels feel connected to management, especially as these were personalized responses.

Pros

Using this software we were able to increase communication between employees and their manager. By posting anywhere from 1 to 3 questions per week, managers could get a quick finger on the pulse of their department.

Cons

Not really against the software, but initial buy-in and participation was low (until made mandatory). After about two months of consistent submissions and replies though people were bought into the software and new feedback process.

Vendor response

Hi Steven, thank you so much for taking the time and sharing your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thanks for being part of the family. Best Regards, Cindy

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software

Reviewed 4 years ago

Great support, great product!

Pros

User friendly system. If you get stuck, support helps you with a screen share and teaches you exactly what you need to do.

Cons

A little high on price although it's a great product, the system per agent should cost a little less

Vendor response

Hello Monika, thanks for this amazing review. We’re very proud of having the best support team in the industry and are always happy to help. Let us know if we can ever be of service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great for a small business!

Reviewed 5 years ago

The largest benefit was the ability to control our own phone system instead of using a out of the box solution from another vendor. We are able to quickly set up campaigns and get to work.

Pros

I like the way you can easily set up a call campaign and be ready to make calls within minutes of installation.

Cons

I am not a fan of the low number of updates/advances in the software. We have been using Five9 since January 2017 and just saw our first update. In January when we addressed some basic features, we were told they should be resolved in the "next update". It took 7 months for the update.

Vendor response

Hello Brent, Thank you for posting your review and for sharing how Five9 has helped you accelerate your campaign setup. Please don't hesitate to reach out to your account manager if we can ever be of service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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State of the art hosted dialer solution!

Reviewed 12 years ago

Overall, we are very pleased with the application. Considering the fact that we are dealing with a hosted solution that can integrate with all of our technologies very easily, we feel we made an excellent decision to partner with Five9. The support from Akber Abbas, our main contact, has been fantastic! He not only knew Five9's capabilities, he took the time to learn our processes, our goals, and guided us on how to use Five9 to it's fullest. Now it's up to us to follow utilize their system!

Pros

Easy to integrate with our Lead Management System and existing sales platform. We originally contracted with Five9 for outbound dialing campaigns only. After using the hosted solution in all 3 of our locations, we decided to take the application one step further and we now use Five9 for our complete telephony solution in our Indianapolis office. It has proven to be cost effective and easy to implement. Training new users is very simple. Although it's still early, we have seen significant increases in consumer contact and ultimately expect our conversion rates from to increase 2-3 fold.

Cons

Not really a "con", but for us to accomplish all of our initiatives, we will need to add more internal IT support. Five9's technology is robust and we have options now that we never had before. That said, we need to have at least one internal person at our organization who can assist us in optimizing all of Five9's power.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Support

Reviewed 3 years ago

a great service overall.

Pros

The level of technical support you receive is amazing. Frequent updates throughout the day on the status of your case really help move issues forward towards resolution.

Cons

the extra cost to use it on Apple Ipad. Also the fact that the history data only goes back 60 days

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Five9 for customer support

Reviewed 4 years ago
Pros

It's been reliable as far as the integrity of our calls. Call recording and reporting are up to expectations.

Cons

Five9 is somewhat pricey for what you receive, and the value proposition is questionable at times. Also complex to navigate and become accustomed to.

Vendor response

Hello Maria, Thanks for taking the time to post this review. We’re glad to hear that our call recording and reporting features are working well for you. Please don’t hesitate to reach out to your account manager if you ever have any questions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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A lot of technical issues and log off problems that seem to never end, tech team has us jumping through numerous hoops and making us send countless logs to no avail

Reviewed 4 years ago

Please stop blaming us for the problems of five9 it is unprofessional and does not show that you value your customers satisfaction and is a little disheartening to be called a liar and to call our employees liars.

Pros

Speeds up outbound dialing exponentially and when we first got it it worked seamlessly. Ease of use and has a good amount of reporting tools and features that make doing statistics a breeze.

Cons

We have been having session expires and forced logouts non stop everyday and it has added a lot of stress to me as a business owner, the tech team at five 9 have made us do so much work doing screen captures and saving all kinds of logs and recording sessions that i feel like im doing their job for them, We have even been accused of "lying" and "making up these problems" which makes no sense as it has hampered the success of my business. if they could just fix these technical issues we would have no complaints but its has been a nightmare doing so.

Vendor response

Hi Erick, this is definitely not the experience we want our customers to have. I tried to forward your feedback to your account manager, but I am unable to find you in our customer database. Can you please email me directly at rachael.scott@five9.com so I can help you resolve your issue?

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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CEO and CTO

Reviewed 12 years ago

Five stars for Five9

Pros

1NW Contact embraced the work at home agent model over the bricks and mortar model. We have many years of experience with processes and infrastructure requirements of contact management. The Five9 Hosted Platform gives us the functionality of our prior in-house "dialer", the array of servers, phone systems, and DS3's with far less internal support issues and staffing requirements, greater ease of use...

Cons

There are a few features we would like to see implemented relative to agent setup and campaign structuring but these are minimal compared to the benefit we obtain.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great communication tool, to contact customers.

Reviewed 4 years ago
Pros

Five9 has all the information you will need to make the right judgement calls for your call center in a reasonable price.

Cons

Technical Support has room for improvement still. In the last year, this particular service had improved tremendously.

Vendor response

Hi Savvy, Thank you for your great review. We're happy to hear Five9 has helped you make more informed decisions for your contact center. Please don't hesitate to reach out if we can ever be of service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good intergrations.

Reviewed 4 years ago
Pros

allows you to integrate existing software to streamline productivity. I use Salesforce with CRM and it works great.

Cons

Just like other Five9 software it is the most expensive on the market. I would like to see the price go down.

Vendor response

Hello Brian, thanks for sharing your great experience with our integration with Salesforce. It's great to hear that Five9 helps optimize your contact center's productivity. Let us know if we can ever be of service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Value for Money

Reviewed 3 years ago
Pros

lots of features which we are unable to fully maximize and customer support is great in the rare instances we've had to contact them.

Cons

Bulk discounting could be improved but otherwise don't have complaints

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Predictive Dialer

Reviewed 3 years ago

Excellent would recommend in a heartbeat

Pros

Excellent platform all kinds of support affordable easily scalable

Cons

not very much at all other than the odd outage but that hasn't happened since I first used the software

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Recomended for Home-Based Job

Reviewed 4 years ago
Pros

As an appointment setter specialist, Five9 always saves the day. It is the most reliable and cheapest VoIP service provider in the market, not to mention their dedicated customer service support available 24/7.

Cons

Sometimes, the extension crashes all of a sudden and after which you need to reconfigure the set-up.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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IT Administrator

Reviewed 5 years ago

Great system, a lot better than other call center software.

Pros

The Pro's for Five9 CRM, I can access and edit from anywhere anytime. I am constantly on the move and never know when or where I will be working.

Cons

I feel as if some of the pricing is not very clear at times, there is not a clear reason to what some of the charges are for.

Vendor response

Hello Chris, thank you for taking the time to post your review on how easy it is to adjust your campaigns based on your business needs. Please let us know if we can ever be of service.