Grasshopper - 2026 Pricing, Features, Reviews & Alternatives

User opinions about Grasshopper price and value

Of 77 reviews that provide robust commentary on Grasshopper's price and value, 74% mention it in a positive light.

Most reviewers indicate that Grasshopper offers good value for money, especially for startups and small businesses seeking an affordable way to establish a professional phone presence. They find the flat-rate pricing structure appealing, as it avoids per-user costs and allows for unlimited extensions, which they say helps control expenses as their business grows. Many users appreciate the ability to set up toll-free or “800” numbers at a reasonable cost, and they note that the service is competitively priced compared to traditional phone systems and some VoIP alternatives. Reviewers appreciate the inclusion of basic features in the standard plans, with options to add extra services for an additional fee. Some users report that free trials help them evaluate the service before committing. Users think the flexibility to scale up and the transparent pricing are valuable, and they say the platform’s affordability is a major benefit for businesses with minimal needs.

However, some reviewers feel that Grasshopper’s costs can add up, especially when factoring in add-ons or if the service is not used frequently. They indicate that certain features, such as professional voicemail recordings or voice talent, come at a premium. Some users report that recent price increases and charges in foreign currency make the service less cost-effective, and a few find the tiered pricing confusing or difficult to gauge.

To see what individual users think of Grasshopper's cost and value, check out the review excerpts below.