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Hiver vs Google Workspace Comparison (2026)
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4.7
Missive
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Good recommendations?
Hiver
4.7
(148)5
116
4
25
3
2
2
2
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Google Workspace
4.7
(17.7K)5
13.3K
4
3.6K
3
568
2
79
1
86
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Hiver is the agentic omnichannel customer service platform built for teams to manage complex support with AI Agents, cross-team collaboration, workflows, and ticketing.
Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
148
5
4
3
2
1
116
25
2
2
3
- Value for money
- Ease of use
- Features
- Customer support
83%
would recommend this app4.7
17.7K
5
4
3
2
1
13.3K
3.6K
568
79
86
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“It allows seamless tracking of team emails, including response times, ownership, and which emails are still pending response”
TA
Taylor A.
Fund Controller
“I work with Hiver at my company to handle flight and hotel reservations. As I mentioned before, I'd like to be able to merge replies that have already been answered in an initial email, unlike Freshdesk, which does allow me to do that.”
NM
Nicole M.
travel executive
“Hiver is awesome for organization within Gmail, building out automations to keep things clean, and allowing teammates to work seamlessly out of a shared inbox”
FS
Fletcher S.
Customer Experience Supervisor
Pros
“I use a variety of the features, including the HIPAA compliant email, the domain, Google Sheets, Google Docs, google meet, etc.”
Rebekah M.
Occupational Therapist
“Google workspace has given me so many great HIPAA complaint options for sending emails, storing documents, managing workflows… all at a decent monthly rate.”
Ryan P.
Speech Language Pathologist
“The recent integration of Gemini has made the platform even more useful, providing quick assistance for writing, summarizing, and organizing my information directly within the tools I already use every day”
SA
Superlano A.
PhD Student
Cons
“When I'm managing in different folders, I am not able to remove just one from an email, when I try to remove one folder”
ID
Iván D.
Customer Service Assistant for Key Accounts
“It takes several hours for onboarding, and may require frequent customer support to fully understand the functionalities of the platform.”
SM
Sanaa M.
Instructor
“I also have issues viewing the Hiver option menu when working on my small laptop screen.”
TA
Taylor A.
Fund Controller
Cons
“Performance with Large or Complex Files: Sheets can slow down noticeably with large datasets, complex formulas, or heavy conditional formatting, which can impact productivity for advanced users.”
Marc R.
Digital Media Specialist
- Vendor responds to reviews
- Last review4 months ago
- Vendor responds to reviews
- Last review2 days ago
Key features
- Total features114
- @mentions
- AI Agent Configuration
- AI Copilot
- AI Design & Content Suggestions
- AI Presentation Generation
- AI Sorting
- AI Text Summarization
- AI Text-to-Slide
- AI Visual Generation
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Asset Library
- Asset Sharing
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audio Calls
- Audio/Video Conferencing
- Audio/Video Recording
- Audit Management
- Authentication
- Autofill
- Automated Routing
- Automatic Backup
- Autoresponders
- Autosave
- Availability Management
- Backup and Recovery
- Booking Management
- Brainstorming
- Brand Management
- Breakout Rooms
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Conferencing
- Call Recording
- Call Scheduling
- Canned Responses
- Change Management
- Charting
- Chat/Messaging
- Chatbot
- Class Scheduling
- Cloud Backup
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Conferencing
- Contact Management
- Content Creation
- Content Import/Export
- Content Library
- Content Management
- Cross-system Integration
- Customer Communication
- Customer Complaint Tracking
- Customer History
- Customer Portal
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Capture and Transfer
- Data Extraction
- Data Import/Export
- Data Security
- Data Storage Management
- Data Synchronization
- Data Tabulation
- Data Visualization
- Document Capture
- Document Classification
- Document Editing
- Document Generation
- Document Management
- Document Review
- Document Storage
- Document Templates
- Drag & Drop
- Electronic Signature
- Email Automation
- Email Management
- Email Marketing
- Email Monitoring
- Email Reminders
- Email Templates
- Email Tracking
- Employee Directory
- Employee Management
- Encryption
- Event Calendar
- Event Scheduling
- Event Triggered Actions
- Feedback Management
- File Conversion
- File Management
- File Recovery
- File Sharing
- File Transfer
- Forms Creation & Design
- Forms Management
- Formula Management
- Full Text Search
- Functions/Calculations
- Generative AI
- Gmail Integration
- HD Audio/Video
- HIPAA Compliant
- Help Desk Management
- Host Controls
- IT Asset Management
- IT Incident Management
- Image Library
- Inbox Management
- Incident Management
- Integration into Third Party Applications
- Interaction Tracking
- Issue Management
- Issue Tracking
- Knowledge Base Integration
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Live Video Interview
- Macros/Templated Responses
- Meeting Management
- Meeting Notes
- Meeting Preparation Tools
- Messaging
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Multiple Format Support
- Natural Language Processing
- Office Suite
- Offline Access
- On-Demand Recording
- Online Booking
- Password Management
- Performance Metrics
- Polls/Voting
- Predefined Rules
- Presentation Streaming
- Presentation Tools
- Prioritization
- Private Chat
- Problem Management
- Productivity Tools
- Progress Tracking
- Project Management
- Projections
- Queue Management
- Real Time Editing
- Real Time Synchronization
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Scheduling
- Recording
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Revision History
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduling
- Screen Sharing
- Search
- Search/Filter
- Secure Data Storage
- Security & Compliance
- Self Service Portal
- Service Level Agreement (SLA) Management
- Session Recording
- Shared Inboxes
- Signature Management
- Single Sign On
- Snooze
- Spam Blocker
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Tags
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Calendars
- Team Collaboration
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time Zone Tracking
- To-Do List
- Transcripts/Chat History
- Two Way Audio & Video
- Two-Factor Authentication
- Two-Way Audio & Video
- Unified Communications
- Unified Inbox
- User Management
- User Profiles
- Version Control
- Video Call Recording
- Video Chat
- Video Conferencing
- Video Layouts/Views
- Video Management
- Video Streaming
- Voice Mail
- Widgets
- Workflow Automation
- Workflow Configuration
- Workflow Management
- Total features180
- @mentions
- AI Agent Configuration
- AI Copilot
- AI Design & Content Suggestions
- AI Presentation Generation
- AI Sorting
- AI Text Summarization
- AI Text-to-Slide
- AI Visual Generation
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Asset Library
- Asset Sharing
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audio Calls
- Audio/Video Conferencing
- Audio/Video Recording
- Audit Management
- Authentication
- Autofill
- Automated Routing
- Automatic Backup
- Autoresponders
- Autosave
- Availability Management
- Backup and Recovery
- Booking Management
- Brainstorming
- Brand Management
- Breakout Rooms
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Conferencing
- Call Recording
- Call Scheduling
- Canned Responses
- Change Management
- Charting
- Chat/Messaging
- Chatbot
- Class Scheduling
- Cloud Backup
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Conferencing
- Contact Management
- Content Creation
- Content Import/Export
- Content Library
- Content Management
- Cross-system Integration
- Customer Communication
- Customer Complaint Tracking
- Customer History
- Customer Portal
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Capture and Transfer
- Data Extraction
- Data Import/Export
- Data Security
- Data Storage Management
- Data Synchronization
- Data Tabulation
- Data Visualization
- Document Capture
- Document Classification
- Document Editing
- Document Generation
- Document Management
- Document Review
- Document Storage
- Document Templates
- Drag & Drop
- Electronic Signature
- Email Automation
- Email Management
- Email Marketing
- Email Monitoring
- Email Reminders
- Email Templates
- Email Tracking
- Employee Directory
- Employee Management
- Encryption
- Event Calendar
- Event Scheduling
- Event Triggered Actions
- Feedback Management
- File Conversion
- File Management
- File Recovery
- File Sharing
- File Transfer
- Forms Creation & Design
- Forms Management
- Formula Management
- Full Text Search
- Functions/Calculations
- Generative AI
- Gmail Integration
- HD Audio/Video
- HIPAA Compliant
- Help Desk Management
- Host Controls
- IT Asset Management
- IT Incident Management
- Image Library
- Inbox Management
- Incident Management
- Integration into Third Party Applications
- Interaction Tracking
- Issue Management
- Issue Tracking
- Knowledge Base Integration
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Live Video Interview
- Macros/Templated Responses
- Meeting Management
- Meeting Notes
- Meeting Preparation Tools
- Messaging
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Multiple Format Support
- Natural Language Processing
- Office Suite
- Offline Access
- On-Demand Recording
- Online Booking
- Password Management
- Performance Metrics
- Polls/Voting
- Predefined Rules
- Presentation Streaming
- Presentation Tools
- Prioritization
- Private Chat
- Problem Management
- Productivity Tools
- Progress Tracking
- Project Management
- Projections
- Queue Management
- Real Time Editing
- Real Time Synchronization
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Scheduling
- Recording
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Revision History
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduling
- Screen Sharing
- Search
- Search/Filter
- Secure Data Storage
- Security & Compliance
- Self Service Portal
- Service Level Agreement (SLA) Management
- Session Recording
- Shared Inboxes
- Signature Management
- Single Sign On
- Snooze
- Spam Blocker
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Tags
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Calendars
- Team Collaboration
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time Zone Tracking
- To-Do List
- Transcripts/Chat History
- Two Way Audio & Video
- Two-Factor Authentication
- Two-Way Audio & Video
- Unified Communications
- Unified Inbox
- User Management
- User Profiles
- Version Control
- Video Call Recording
- Video Chat
- Video Conferencing
- Video Layouts/Views
- Video Management
- Video Streaming
- Voice Mail
- Widgets
- Workflow Automation
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations8
- AODocs Document Management
- Adobe Acrobat Reader
- Adobe Workfront
- Aircall
- Asana
- Calendly
- Canva
- ClickUp
- Confluence
- Figma
- Gmail
- Google Analytics 360
- Google Calendar
- Google Docs
- Google Drive
- Google Forms
- Google Maps
- Google Meet
- Google Sheets
- HubSpot CRM
- IFTTT
- Jira
- Loom
- Lucidchart
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Miro
- Notion
- Okta
- PagerDuty
- QuickBooks Online
- Salesforce Sales Cloud
- Signeasy
- Slack
- Tableau
- Trello
- Zapier
- Zoom Workplace
- Total integrations37
- AODocs Document Management
- Adobe Acrobat Reader
- Adobe Workfront
- Aircall
- Asana
- Calendly
- Canva
- ClickUp
- Confluence
- Figma
- Gmail
- Google Analytics 360
- Google Calendar
- Google Docs
- Google Drive
- Google Forms
- Google Maps
- Google Meet
- Google Sheets
- HubSpot CRM
- IFTTT
- Jira
- Loom
- Lucidchart
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Miro
- Notion
- Okta
- PagerDuty
- QuickBooks Online
- Salesforce Sales Cloud
- Signeasy
- Slack
- Tableau
- Trello
- Zapier
- Zoom Workplace
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