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iFax Logo

HIPAA compliant and cloud-based faxing solution

Table of Contents

iFax - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

iFax overview

Based on 363 verified user reviews

What is iFax?

iFax is a fax server tool with key features that include electronic faxing, email-to-fax capability, delivery tracking, fax-to-email functionality, encryption, and more.

Who uses iFax?

Reviews for iFax come from a wide variety of industries, including Education Management (6% of reviewers), Health, Wellness and Fitness (5%), and Accounting (5%). The most frequent use case for iFax cited by reviewers is as a fax server (95% of reviewers).

What do users say about iFax pricing?

Most reviewers indicate that iFax provides good value for money, and they appreciate the free version and pay-per-use options. Some users report that higher volume plans can be expensive, and free version limitations are minor drawbacks.

Starting price

9.99per user /
per month

Alternatives

with better value for money


Pros & Cons

Simplicity

Transmission

Billing

Correspondence

Reliability

Responsiveness

iFax’s user interface

Ease of use rating:

iFax pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(11)
3-4(34)
5(318)

What do users say about iFax?

Reviewers indicate iFax is easy to use, with a straightforward setup and intuitive interface that makes sending faxes quick and convenient, especially for occasional users. They appreciate being able to send documents from anywhere, track fax history, and receive confirmations, finding it helpful for both personal and business needs without requiring a fax machine. Some feel the free plan is limited, with only five pages per month, and mention higher costs for frequent use.

Users report that iFax offers secure document transmission and HIPAA compliance, which gives them confidence in handling sensitive information. They find email integration and delivery notifications useful, though some experience challenges with customer support and cancellation processes. They value the available features but wish for more flexibility in pricing and free usage limits.

Select to learn more


Who uses iFax?

Based on 363 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Education Management
Health, Wellness and Fitness
Accounting
Nonprofit Organization Management
Others

Use cases

Fax Server
Document Management

iFax's key features

GetApp's analysis of 85 verified user reviews collected between September 2021 and June 2024 identifies iFax's most critical features and summarizes user sentiment about those features.

Electronic faxes

Reviewers appreciate iFax's electronic faxes feature for its ease of use and convenience. They report that it eliminates the need for a physical fax machine, saving time and money. Users highlight the ability to send important documents quickly to entities that still rely on fax, such as government agencies and medical offices. They find it secure and efficient, especially for small businesses and individuals who only send occasional faxes. Users also value the ability to create faxes as PDFs or images and the overall user-friendly interface of iFax. Of the 48 iFax users who gave detailed accounts of their use of Electronic Faxes, 98% rated this feature as important or highly important.

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“The ease of usage without having to leave the office is amaazing. We can now fax important documents to governtment agencies who only accept fax copies. A process that would normally take a few weeks due to us have to mail all documents we can now complete in minutes via fax. Amazing game changer for us. ”
PB

Phillip B.

Team Leader

“This feature was great for a small business that does not own a fax machine and only sends a few faxes a year. ”
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Tara W.

Founder


Email to fax

Reviewers indicate that iFax's email to fax feature simplifies the faxing process by eliminating extra steps. They appreciate not needing a fax machine or landline, making it convenient and cost-effective. Users report that this capability is intuitive, allowing easy attachment of documents and saving time. They find it valuable for business communication, noting its flexibility and ease of use. Users also highlight the convenience of sending faxes directly from their email, making the process seamless and efficient. Of the 27 iFax users who gave detailed accounts of their use of Email to Fax, 93% rated this feature as important or highly important.

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“The Email to Fax feature makes it even easier to prepare a fax. It eliminates the extra steps involved with saving a file just to upload it again to compose a fax.”
ST

Sarah T.

Owner

“Does not require land lines nor additional machines to send faxes.”
EA

Elvis A.

Fire Chief


Delivery tracking

Users report that iFax's delivery tracking feature is essential for monitoring fax transmissions. They appreciate the ability to verify and confirm that faxes have been sent and received. Reviewers highlight the automatic email confirmations and the ease of keeping track of fax status. They find this capability provides a sense of security and assurance, especially when sending important documents. Users value the detailed tracking records and the peace of mind knowing their faxes are delivered successfully. Of the 24 iFax users who gave detailed accounts of their use of Delivery Tracking, 92% rated this feature as important or highly important.

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“Being able to keep up with the tracking of my fax is a huge bonus”
RP

Rebecca P.

Pharmacy Services Representative

“Allows me to verify that the fax went through”
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Jerry S.

Self Employed


Fax to email

Reviewers appreciate iFax's fax to email feature for its convenience and flexibility. They report that it allows them to receive faxes directly in their email, providing real-time alerts and updates. Users find it easy to use and reliable, making it a great option for business communication. They highlight the ability to choose between fax and email for sending paperwork, which adds to the overall convenience. Users also value the simplicity and efficiency of this capability, making their workflow smoother. Of the 19 iFax users who gave detailed accounts of their use of Fax to Email, 84% rated this feature as important or highly important.

See related user reviews

“The option to fax or email your paperwork is great, generally you will need to either email or fax in paperwork and this allows you to choose your preference. ”
KB

Keith B.

Personal

“easy to use and keep tracking for the incoming and outgoing faxes”
CJ

Chaoyang J.

principal


Encryption

Reviewers emphasize the importance of iFax's encryption feature for securing sensitive information. They report that it ensures confidentiality and compliance with regulations like HIPAA. Users appreciate the peace of mind knowing their documents are protected from unauthorized access. They find this capability important when dealing with confidential and personal information, such as health and financial documents. Reviewers highlight the high value of encryption for maintaining privacy and security in their communications. Of the 22 iFax users who gave detailed accounts of their use of Encryption, 82% rated this feature as important or highly important.

See related user reviews

“Encrypting is a must too. Especially when sending sensitive information”
ZO

Zina O.

Manager

“Dealing with health documents, encryption is important for me”
KH

Kelly H.

Naturopath


All iFax features

Features rating:

Electronic signature
File management
Compliance management
Secure data storage
File transfer
SSL security
Alerts/Notifications
Text editing
Archiving & retention
Document storage
Whitelisting/Blacklisting
Automated routing
FoIP
API
Digital signature
HIPAA compliant
Monitoring
Multiple format support
Multiple user accounts
Reporting & statistics
Role-Based permissions
Self service portal
Status tracking
Third-Party integrations
Full text search
Fax Management
Email management
Document templates
Contact management
Contact database
Communication management
Collaboration tools
Caller id
Audit trail
Activity tracking
Active directory integration
Access controls/permissions

iFax alternatives

iFax logo

Starting from

9.99

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
eFax logo
visit website

Starting from

18.99

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Documo logo
visit website

Starting from

300

Per year

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Expiration Reminder logo
visit website

Starting from

49

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

iFax pricing

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Basic

9.99

/user

Per month

Features included:

  • 200 Pages
  • 256-Bit HIPAA Compliant
  • Android
  • Ios
  • Win and Mac Apps

Plus

19.99

/user

Per month

Features included:

  • 200 Pages
  • 256-Bit HIPAA Compliant
  • Android
  • Ios
  • Send and Receive up to 500 Pages
  • Win and Mac Apps

Professional

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • 200 Pages
  • 24?7 Live Support
  • 256-Bit HIPAA Compliant
  • Android
  • Developer API
  • Email to Fax
  • Fax to Text Conversion
  • Healthtech Interoperability
  • Ios
  • Send and Receive up to 1000+ Pages
  • Team Account and Workflows
  • Unlimited Fax Number
  • Win and Mac Apps
  • Zapier Integration

User opinions about iFax price and value

Value for money rating:

Of 33 reviews that provide robust commentary on iFax's price and value, 76% mention it in a positive light.

Most reviewers indicate that iFax offers good value for money, with many appreciating the availability of a free version and the option to pay per use, which suits low-frequency users. They find the pricing plans reasonable compared to other fax services and appreciate the ease of use and additional features like tracking. Some users report that the free version's limitations, such as the page limit and watermark, are minor drawbacks. However, some reviewers feel that the pricing plans can be expensive for their needs, especially for higher volume faxing, and suggest that the cost could be more competitive.

, and

To see what individual users think of iFax's cost and value, check out the review excerpts below.

“As a low frequency user, I appreciate the ability to get charged per use instead of the SAAS model.”
JP

Justin P.

Retired

“I absolutely will use this product and if my need increases changed to one of the very reasonably priced plans. ”
SG

Stanley G.

Retired - Previously VP Trade Compliance

“The pricing plans are somewhat expensive to fax the amount of pages I need to fax at one time. ”
JA

John A.

Vice President

iFax integrations (2)

Top integrations

iFax support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support
Knowledge Base
Email/Help Desk
FAQs/Forum
Chat

Training options

In Person

iFax FAQs

Q. What type of pricing plans does iFax offer?

iFax has the following pricing plans:
Starting from: $9.99/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. What is iFax used for?

iFax is a web-based faxing application to be created, since then it has grown into a complete online faxing solution to enable businesses to utilize fax online and enhance their faxing process. iFax has been serving businesses of all sizes across all industries for well over a decade. It offers an online faxing service that is HIPAA compliant and uses military-grade and end-to-end encryption. iFax also provides various applications to ensure iPhone and android users can send and receive faxes from any device. It connects to any desktop, mobile, tablet, and voice device, which lets users send and receive faxes from anywhere. They can also search for information about their faxes in real-time. Whether using iFax behind their firewall or from outside their network, companies have peace of mind knowing their sensitive data is completely secured with 256-bit SSL encryption. It also helps businesses reduce or eliminate expensive landline phone lines for faxing.


Q. Who are the typical users of iFax?

iFax has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does iFax support?

iFax supports the following languages:
English


Q. Does iFax support mobile devices?

iFax supports the following devices:
Android, iPad, iPhone


Q. Does iFax offer an API?

Yes, iFax has an API available for use.


Q. What other apps does iFax integrate with?

iFax integrates with the following applications:
Zapier


Q. What level of support does iFax offer?

iFax offers the following support options:
24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, FAQs/Forum, Chat

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