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Klaxon Logo

Klaxon

Emergency communication and incident management software

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Klaxon Pricing, Features, Reviews and Alternatives

Klaxon FAQs

Q. What type of pricing plans does Klaxon offer?

Klaxon has the following pricing plans:
Starting from: £0.58/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of Klaxon?

Klaxon has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Klaxon support?

Klaxon supports the following languages:
English

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Q. Does Klaxon support mobile devices?

Klaxon supports the following devices:
Android, iPad, iPhone

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Q. Does Klaxon offer an API?

Yes, Klaxon has an API available for use.

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Q. What other apps does Klaxon integrate with?

Klaxon integrates with the following applications:
Microsoft Azure, Zapier, Microsoft Teams, Microsoft 365, Typeform, ServiceNow

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Q. What level of support does Klaxon offer?

Klaxon offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep)

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Klaxon product overview

Price starts from

0.58

/user

Per month

What is Klaxon?

Klaxon is an incident and communication management software that helps businesses inform its people about potential disasters, business continuity events, cyber-attacks, or other emergencies via mass notification system (MNS). Recipients can customise their communication preferences including subscribing to the notifications that they are interested in, and when/how they receive the notifications.

Key benefits of using Klaxon

• Reach potentially a large number of people, quickly, using multiple channels.
• Provide clear, concise details regarding an incident, including instructions on what to do / not do.
• Enables messages to be sent by a designated group of people using a variety of devices as incidents can happen anywhere and at anytime.
• Enable message receipt by people within your organisation (eg staff, students, staff from another office or site) and those who might just be visiting (contractors, vendors, visitors, audience members etc).
• Provides a reportable audit trail to demonstrate what messages were sent, when and if those messages were received, helping to demonstrate active duty of care.
• Provides multiple channels including Microsoft Teams and a Smartphone/Tablet App for receipt of messages.
• Fulfil your GDPR and Information Security obligations with robust hosting and information security provision.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
Knowledge Base
FAQs/Forum
24/7 (Live rep)

Training options

Webinars
Live Online
Documentation
Videos

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Starting from

0.58

/user

Per month

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Klaxon pricing information

Value for money

5.0

/5

6

Starting from

0.58

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Klaxon features

Functionality

4.7

/5

6

Total features

52

3 categories

Most valued features by users

Third Party Integrations
Reporting/Analytics
API
Alerts/Notifications
Activity Dashboard
Contact Management
Mobile Access
Communication Management

Functionality contenders

Klaxon users reviews

Overall Rating

4.7

/5

6

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.67/10
Rating distribution

5

4

3

2

1

4

2

0

0

0

Overall rating contenders

AP
AvatarImg

Akash P.

Translation and Localization, 5,001-10,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simple, quick and reliable Communication Tool

Reviewed 3 years ago

Klaxon has made communication during any incident type simple, quick and reliable. The team at Klaxon, during the COVID 19 pandemic performed very well under challenging circumstances resulting in the successful deployment of the platform across the company by the original pre-COVID timescales.

Pros

The ease of setup and impact on incident reporting across the company. Main dashboard has provided the end user with a reference point of all incidents across the company. This has been particularly useful for roadside reporting. The ability to add workaround detail / instruction to incidents and communicate this quickly has vastly improved user experience during incidents. Multiple communication channels with app based messaging, integration with Teams, SMS and email.

Cons

Service Now integration was not an offering at the time of purchase however this is being developed in collaboration with our requirements.

RG
AvatarImg

Robin G.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great solution partners

Reviewed 3 years ago

Klaxon is great! It’s a powerful tool wrapped in sophisticated simplicity. It’s super easy to set up and administer. It changes the relationship between you and your customer. When you begin implementation you see the other possibilities and [SENSITIVE CONTENT HIDDEN] and his team are there to help you make them a reality.

Pros

The set up of Klaxon is really simple which means you can enjoy the benefits really quickly. Focus - It's really good at its core focus - increasing awareness for the most important information.

Cons

I'm finding it really hard to think of something.

AR
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Verified reviewer

Legal Services, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great tool!

Reviewed 2 years ago

Overall experience has been very positive indeed.

Pros

Easy to use. Very stable and reliable. Support is great. When you're working with the support team, you feel you are working as one. Feedback is greatly received and appreciated and changes required were implemented. The tool has taken away all most of the manual intervention and moved us away from sending emails. We use Klaxon for Major Incidents and Planned Maintenance and Klaxon does what is says on the tin. Klaxon is easy to tailor to your process. We would never consider moving back to the old process. Klaxon is easy to use, for administrators and user's of the system.

Cons

There were too many fields at the beginning and we streamlined them, so it was easier to use.

SG
AvatarImg

Samuel G.

Hospital & Health Care, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to set up and use

Reviewed 2 years ago

Very helpful within the business. The customer service alongside this is wonderful.

Pros

Easy way to impact large groups of people.

Cons

There were some teething issues around the creation of templates.

NS
AvatarImg

Nigel S.

Legal Services, 51-200 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Perfect for the New Normal

Reviewed 3 years ago
Pros

Klaxon is an easy to deploy and robust product that solves a key problem for us - how do we communicate directly to a large group of remote users about issues that affect them. The customisable notification options allow us to send messages only to users affected directly by IT or other service issues in a way that ensure message are taken notice of.

Cons

There is some configuration of Azure required upfront but the Klaxon team expertly guided us through this process.

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