Klaxon Pricing, Features, Reviews & Comparison of Alternatives

Klaxon

Emergency communication and incident management software

4.75/5 (4 reviews)

Klaxon overview

What is Klaxon?

Klaxon is an incident and communication management software that helps businesses inform its people about potential disasters, business continuity events, cyber-attacks, or other emergencies via mass notification system (MNS). Recipients can customise their communication preferences including subscribing to the notifications that they are interested in, and when/how they receive the notifications.

Using Klaxon’s pre-approved templates, organisations can quickly send emergency notifications to multiple recipients via its Smartphone/Table app, Email, SMS, Web browser, audio calls, or third-party applications such as Microsoft Teams and Skype. Administrators can access audit trails of sent or received responses, and export recorded information in Excel format. Its Smartphone/Tablet app can be utilised by recipients to receive, view, and remotely track the status of critical incidents across the organisation.

The web dashboard provides a single place for recipients to view and respond to major incidents, mass notifications and planned maintenance. The software also helps users access details of incidents and select required action items from the provided list.
www.klaxon.io

Pricing

Starting from
£0.53/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
Klaxon screenshot: Klaxon mass notificationKlaxon screenshot: Klaxon Web DashboardKlaxon screenshotKlaxon screenshot

Klaxon reviews

Excellent
3

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.8
  5.0
  5.0
Akash Parmar

Simple, quick and reliable Communication Tool

Used daily for less than 6 months
Reviewed 2020-07-29
Review Source: Capterra

Klaxon has made communication during any incident type simple, quick and reliable. The team at Klaxon, during the COVID 19 pandemic performed very well under challenging circumstances resulting in the successful deployment of the platform across the company by the original pre-COVID timescales.

Pros
The ease of setup and impact on incident reporting across the company. Main dashboard has provided the end user with a reference point of all incidents across the company. This has been particularly useful for roadside reporting. The ability to add workaround detail / instruction to incidents and communicate this quickly has vastly improved user experience during incidents. Multiple communication channels with app based messaging, integration with Teams, SMS and email.

Cons
Service Now integration was not an offering at the time of purchase however this is being developed in collaboration with our requirements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robin Goldsbro

Great solution partners

Used daily for 1-2 years
Reviewed 2020-07-06
Review Source: Capterra

Klaxon is great! It’s a powerful tool wrapped in sophisticated simplicity. It’s super easy to set up and administer. It changes the relationship between you and your customer. When you begin implementation you see the other possibilities and [SENSITIVE CONTENT HIDDEN] and his team are there to help you make them a reality.

Pros
The set up of Klaxon is really simple which means you can enjoy the benefits really quickly. Focus - It's really good at its core focus - increasing awareness for the most important information.

Cons
I'm finding it really hard to think of something.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great tool!

Used daily for 2+ years
Reviewed 2020-08-25
Review Source: Capterra

Overall experience has been very positive indeed.

Pros
Easy to use. Very stable and reliable. Support is great. When you're working with the support team, you feel you are working as one. Feedback is greatly received and appreciated and changes required were implemented. The tool has taken away all most of the manual intervention and moved us away from sending emails. We use Klaxon for Major Incidents and Planned Maintenance and Klaxon does what is says on the tin. Klaxon is easy to tailor to your process. We would never consider moving back to the old process. Klaxon is easy to use, for administrators and user's of the system.

Cons
There were too many fields at the beginning and we streamlined them, so it was easier to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nigel Stott

Perfect for the New Normal

Used occasionally for less than 6 months
Reviewed 2020-06-16
Review Source: Capterra

Pros
Klaxon is an easy to deploy and robust product that solves a key problem for us - how do we communicate directly to a large group of remote users about issues that affect them. The customisable notification options allow us to send messages only to users affected directly by IT or other service issues in a way that ensure message are taken notice of.

Cons
There is some configuration of Azure required upfront but the Klaxon team expertly guided us through this process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Klaxon pricing

Starting from
£0.53/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Klaxon offers a free trial for 30 days, after which the software is available across three pricing tiers, as outlined below:
Free (up to 50 recipients): Available for free

UK Pound (£)

Professional (up to 5,000 recipients): £0.61 per month per recipient, £0.53 per recipient per month (billed annually)

US Dollar ($)

Professional (up to 5,000 recipients): $0.70 per month per recipient, $0.61 per recipient per month (billed annually)

Euro (€)

Professional (up to 5,000 recipients): €0.69 per month per recipient, €0.60 per recipient per month (billed annually)

Enterprise: Contact Klaxon for pricing information

Klaxon features

API
Activity Dashboard
Automatic Notifications
Communication Management
Contact Management
Third Party Integration

Call Monitoring (100 other apps)
Call Recording (151 other apps)
Call Routing (112 other apps)
Call Transfer (102 other apps)
Caller ID (93 other apps)
Chat (140 other apps)
Collaboration Tools (86 other apps)
Conferencing (107 other apps)
Customizable Branding (89 other apps)
Instant Messaging (116 other apps)
Real Time Reporting (88 other apps)
Reporting & Statistics (154 other apps)
Video Conferencing (105 other apps)
Voice Mail (92 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Klaxon

Key features of Klaxon

  • Alerts/Notifications
  • Campus Notifications
  • Communications Management
  • Device Targeting
  • Geo Targeting
  • Incident Reporting
  • Mass Notifications
  • Mobile Notifications
  • Reporting/Analytics
  • Safety Incident Management
  • Templates
  • Two-Way Communication
  • Visual Notifications
  • Web Notifications
View All Features

Benefits

• Reach potentially a large number of people, quickly, using multiple channels.
• Provide clear, concise details regarding an incident, including instructions on what to do / not do.
• Enables messages to be sent by a designated group of people using a variety of devices as incidents can happen anywhere and at anytime.
• Enable message receipt by people within your organisation (eg staff, students, staff from another office or site) and those who might just be visiting (contractors, vendors, visitors, audience members etc).
• Provides a reportable audit trail to demonstrate what messages were sent, when and if those messages were received, helping to demonstrate active duty of care.
• Provides multiple channels including Microsoft Teams and a Smartphone/Tablet App for receipt of messages.
• Fulfil your GDPR and Information Security obligations with robust hosting and information security provision.