Klaxon Pricing, Features, Reviews & Comparison of Alternatives

Pros
The ease of setup and impact on incident reporting across the company. Main dashboard has provided the end user with a reference point of all incidents across the company. This has been particularly useful for roadside reporting. The ability to add workaround detail / instruction to incidents and communicate this quickly has vastly improved user experience during incidents. Multiple communication channels with app based messaging, integration with Teams, SMS and email.

Cons
Service Now integration was not an offering at the time of purchase however this is being developed in collaboration with our requirements.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The set up of Klaxon is really simple which means you can enjoy the benefits really quickly. Focus - It's really good at its core focus - increasing awareness for the most important information.

Cons
I'm finding it really hard to think of something.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to use. Very stable and reliable. Support is great. When you're working with the support team, you feel you are working as one. Feedback is greatly received and appreciated and changes required were implemented. The tool has taken away all most of the manual intervention and moved us away from sending emails. We use Klaxon for Major Incidents and Planned Maintenance and Klaxon does what is says on the tin. Klaxon is easy to tailor to your process. We would never consider moving back to the old process. Klaxon is easy to use, for administrators and user's of the system.

Cons
There were too many fields at the beginning and we streamlined them, so it was easier to use.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Klaxon is an easy to deploy and robust product that solves a key problem for us - how do we communicate directly to a large group of remote users about issues that affect them. The customisable notification options allow us to send messages only to users affected directly by IT or other service issues in a way that ensure message are taken notice of.

Cons
There is some configuration of Azure required upfront but the Klaxon team expertly guided us through this process.

Rating breakdown

Likelihood to recommend: 10/10