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Pepipost

World's only ESP that doesn't charge for emails opened

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Pepipost Reviews

Reviews summary

Pros

Pepipost is easy to use and definitely helps improve email deliverability when compared to sending emails directly from a shared server. They provide some nice analytic tools as well.

Josh A.

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I am most impressed with the helpful and responsive customer support that is on hand to help resolve issues.

Emmanuel C.

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It helps me do my business with great quality and the most important thing my customers are satisfied.

Reyhan M.

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Cons

Very disappointed and feel cheated. This company must put all conditions upfront - not after payment.

Anonymous Reviewer

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I'm not sure on all the details on why this is a problem because I only got a 2 sentence reply with no further explanation.

Ryan M.

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Strict sending domain requirements (but they use it to avoid spammers).

Wesley T.

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Overall rating

4.4

(38)

5

4

3

2

1

29

4

0

1

4

87%
positive reviews
85%
would recommend this app

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38 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shaky start but excellent service once set up

Reviewed 9 months ago

Initially my domain was rejected and it wasn't easy at all to get someone to review their decision. Once they HAD reviewed it and authorised my domain their customer serve was superb in getting my settings correct to ensure all emails are delivered. Also their customer service was very fast.

Pros

It gives me a lot of information about the results of my emails. I can see details of individual email addresses so I can sort any problems.

Cons

I haven't found anything i don't like yet.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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have unique pricing structure but little difficult to add new domain

Reviewed 3 years ago

the integration and their add domain proccess is not easy but the others is very good.

Pros

i am early adopters when pepipost serve global customer, pricing is very unique, we only pay the unopened email. open email is free. its very interesting pricing.

Cons

nowadays, adding domain name in theirs system become more difficult, maybe i still in free tier, but they have very stricht and maybe high standard about domain name. and every domain is manually checked by their support. it takes time

Vendor response

Hello Ari Eko, We are happy to know that you liked our pricing structure and hope that you like and use other features too. May i suggest reaching out to our support team for any issues or difficulties you may face while using Pepipost. Happy Emailing!! Love, Pepipost

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Domain verification is an absolute nightmare

Reviewed a year ago
Pros

The prices seemed really good! Was excited to try them out and compare them to some of the bigger providers

Cons

You cannot try them out until you do a verification of your domain, this includes SPF and DKIM, you must also have a live website and not use the service for unsubscribed emails (makes sense). However verification takes 24 hours on average, to top it off you wont get clear answers on why you are denied and basically go back and forth between their verification team who replies every 24 hours. In...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Too Good

Reviewed 4 years ago
Pros

Great Pricing much better than competition Even Great Support. Support is always prompt. Very easy to integrate.

Cons

You could have multiple passwords to used in different places but thats ok. Require some readymade plugins

Vendor response

Thanks for sharing the feedback Rahul. Much appreciated. At Pepipost data security and it;s privacy is our utmost priority and hence we are continuously building on the same. And your feedback is of immense help. Yes, having multiple passwords is a good feature to have and we have it listed in our roadmap. We'll be launching multiple API keys first and then gradually release multiple SMTP password options as well. Regarding the readymade plugins: We do have few plugins in Wordpress and working on more like integration with Magento, Drupal, Heroku and so on. In case you are looking for readymade SDKs, then you can refer: https://pepipost.com/documentation/api-integration/easy-integrate-sdks-different-programming-languages/

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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High Deliverability and Great Support

Reviewed 4 years ago

What do you like best? High Deliverability Inbox Placement Great Support Great Pricing Plan What do you dislike? Nothing Specially. I think this service is currently in a high level. What business problems are you solving? What benefits have you realized? Increase in Sales and user engagement. For which purposes do you use Pepipost? Transactional Email

Pros

High Deliverability Inbox Placement Great Support Great Pricing Plan

Cons

Nothing Specially. I think this service is currently in a high level.

Vendor response

Dear Iman, Thank you for your generous rating and review. We take great pride in building the best email service for all our clients. Your words are motivating and we hope to add more value to your emails now and in future. Thanks, Team Pepipost

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Pepipost is a Fraud - They Will Never Allow You To Use The Quota You Have Paid For

Reviewed 4 months ago

Very disappointed and feel cheated. This company must put all conditions upfront - not after payment.

Pros

Their software is easy to use and integration also smooth. But the catch is in not allowing you to use the e-mail quota that you have paid for by arbitrarily imposing a daily limit. The daily limit can only be raised at the discretion of Pepipost - which normally never comes. So, you apy for 150,000 mails but in reality will never be allowed to send more than 30,000 at best.

Cons

Their unethical way of selling - absolutely non transparent

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very good provider with great support

Reviewed 4 years ago

Save more money and get email sent to our customers

Pros

pepipost help me send my email fast with easy smtp integration and also in a competitive price, had ever use mail**n, but because of the high price, i move to pepipost, and pepipost give me the same experience woth mail**n

Cons

will be awesome if pepipost can provide more api to some popular framework like laravel. so we can integrate to that framework easily.

Vendor response

Hey Chandra, thanks for the review. Regarding the APIs..Good input! we have already taken up Pepipost API and SDK expansion as a part of our upcoming roadmap. Will definitely try to prioritize Laravel as this is now becoming developers' choice of framework :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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helpful and efficient support

Reviewed 9 months ago

Very helpful, started with the trial run it was awesome business is slow but we hope to grow very soon.

Pros

I need it to complete my plugins to have my orders sent to my gmail account so that i can process my orders on time to my customers. if i did not have pepipost i would not receive my orders and i would not know who placed orders from my website. Thank you pepipost.

Cons

Nothing at all still new to pepipost hope they can accommodate me and my business and have no technical errors.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Greate support

Reviewed 4 years ago
Pros

They have and straight forward way to activate the domain and the delivery rate has been really good.

Cons

If you have to send email from an unregister domain you have to activate the domain, and sometime the statistics are a few minutes behind.

Vendor response

Dear Daniel, Thank you for your generous rating and review. We take great pride in building the best email service for all our clients. Your words are motivating and we hope to add more value to your emails now and in future. Thanks, Team Pepipost

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pepipost powers our website contact forms and we've rarely had any issues

Reviewed 3 years ago
Pros

Easy to use system that allows us to send our client website contact forms on so we do not have to display web addresses for spam reasons

Cons

We have had the occasional blip, and as it does receive any of the data it is unrecoverable, which is an issue.

Vendor response

Hello, thank you for your generous rating and review.Keeping our customers is our top priority. Your issue of an occasional blip has been taken into consideration and will be passed along to the concerned team. Happy emailing!! Love, Pepipost

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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For Case [SENSITIVE CONTENT HIDDEN]

Reviewed 9 months ago
Pros

Good features and handy to use and implement

Cons

Slowness in reports extract in certain portals of NetCore

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very positive, it does what we need to do without too many issus.

Reviewed 4 years ago

The ability to send invoices reliably. The bounce rate so far has been pretty low, but they are a new company. I am wondering what will happen when they get larger and get some clients that like to abuse the system. It has happened to me with other services providers.

Pros

It is low cost and fairly easy to implement. It works out of the gate. Unfortunately this review site is more geared to software rather than a service so I feel I am being pigeon holed into the review a bit.

Cons

Some things are hard to find and you have to go through several screens. ie) sending a test email. Also understanding one or two of the statuses in Live feed.

Vendor response

Dear Darren, Thank you for your generous rating and review. We take great pride in building the best email service for all our clients. Your words are motivating and we hope to add more value to your emails now and in future. Thanks, Team Pepipost

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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You don't need to drink because Pepipost gets you HIGH

Reviewed 4 years ago

I was facing so many problems with my web hosted with Azure server. Pepipost customer service, the support staff came in and fixed it before I swallow saliva while typing. You know when you don't use a mail service, if you see them advertising on Youtube. I am telling you Pepipost is going to take over the electronic mailing world. Believe me I am using them excessively or I wouldn't be writing this review

Pros

Ask me what do I don't like about this software.

Cons

It is too good, I am getting hooked.

Vendor response

Dear Reeve, Thank you for your generous rating and review. We take great pride in building the best email service for all our clients. Your words are motivating and we hope to add more value to your emails now and in future. Thanks, Team Pepipost

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Outstanding Product with Better Support

Reviewed 4 years ago

Secure, e-mail relay for website.

Pros

It enables me to securely send e-mail from my newly built website to the internal sales inbox. This covers all 'Contact Us' type enquiries. The domain verification process is fairly extensive, this gives me great comfort that security is a number 1 priority. I love the online chat support, immense feature.

Cons

None so far. The only negative thing would be the extensive sign up process, as mentioned this is actually more of a reassuring positive than a negative.

Vendor response

Hi Amir, thank you for your generous rating and reviews. We are glad you love Pepipost and will continue with us on our journey to constantly improve and build a better product. Happy emailing!! Love, Pepipost

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Poor Customer Service and Flexability

Reviewed 7 months ago

It was fine for a time until our loads became drastically larger. We knew who we'd be sending to and that they would expect notifications for informative purposes. We ran into an issue when our email numbers jumped. We asked for quick response and correction of the issue but didn't see a resolution for over a week. Even after that, we didn't get an answer on the cause of the failure for another week after that.

Pros

Easy to set up and use. Control access is there and its fine if you're sending out a minimum or have a goal of advertising.

Cons

Customer service is poor due to communication issues and an apparent inability to answer questions. Use of this functionality for purposes outside of advertising doesn't seem to be a consideration.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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One of a Few Good Options for Email Delivery

Reviewed 2 years ago

I tested pepipost when looking for email delivery services. While the service was helpful, I ended up choosing Mailgun. Mailgun had a free plan and great service.

Pros

Pepipost is easy to use and definitely helps improve email deliverability when compared to sending emails directly from a shared server. They provide some nice analytic tools as well.

Cons

Pepipost has made some improvements since I did my initial test, but there first UI felt amateur and I ultimately chose another platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Support team worked hard to help me solve problem

Reviewed 4 years ago

I had cPanel issue with dns records and They did their best to assist. We had worked trough all problems over team viewer and solved them all. Thanks for being there all the time.

Pros

It helps me do my business with great quality and the most important thing my customers are satisfied.

Cons

well it is email and you have to spend some time setting things up.

Vendor response

Dear Reyhan Mujezinovic, Thank you for your generous rating and review. We take great pride in building the best email service for all our clients. Your words are motivating and we hope to add more value to your emails now and in future. Thanks, Team Pepipost

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Quick set up and great value!

Reviewed 4 years ago

I initially got stuck setting all the tech stuff up because it is not my background, but they helped me get approval and get set up pretty quickly! Great value and great support. An awesome option for small businesses and start ups

Pros

Amazing value for the low price, and the support

Cons

Not a lot of information out there comparing the service to it's competitors like Mandril and Sendgrid, but I imagine that will come with time.

Vendor response

Dear Andres, thanks for your overwhelming review. We are humbled, and will forge ahead our service to add more value in your email sending experience Thanks, Team Pepipost

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent service

Reviewed 2 years ago
Pros

Competitive price, easy smtp integration

Cons

Understanding the statuses in Live feed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Cool

Reviewed 3 years ago
Pros

Free 30K mail . to a new user like me is it a need for the trial like this for a several month and then after it come to the best product. I will make it official

Cons

still not knowing a lot about this software. after a few months I will do the review again. thank you very much pepipost

Vendor response

Hi Filbert, thank you for your generous rating and review. Keeping our customers happy is our top priority. We do hope you have enjoyed using Pepipost. Happy emailing!! Love, Pepipost

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Super Service for Sending Mails Even On Disabled SMTP + PHPmailer Host

Reviewed 4 years ago
Pros

Free email sending for Wordpress + API + LIVE CHAT AND CUSTOMER SERVICE IS SUPER. Thanks to customer service agent for awesome support.

Cons

Only they are asking many thing on domain verification. But It is not a very important situation

Vendor response

Dear Emre, Thank you for your generous rating and review. We take great pride in building the best email service for all our clients. Your words are motivating and we hope to add more value to your emails now and in future. Thanks, Team Pepipost

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Service

Reviewed 2 years ago
Pros

The ability to segment our customers has really allowed us to streamline our emailing activities.

Cons

Nothing really, it's easy to use and the support team are very responsive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Despite using a free account the support really took it time and helped me set up my website easily.

Reviewed 4 years ago
Pros

The Value for money is just amazing and there are enough features. The support team is very friendly. The sub-user feature can be very useful for service providers.

Cons

The UI/UX design can get much better. The control panel must be a bit more clear and more visual guides should be put in places. I think the documentation can be improved too.

Vendor response

Hi Amir, thank you for your generous rating and reviews. Keeping our customers happy is our top priority. Your suggestion of additional features and a better UI has been taken into consideration and has been be passed along to the concerned team. Happy emailing!! Love, Pepipost

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent customer service

Reviewed 4 years ago

Could send my emails.

Pros

Like I said, the customer service is always here and polite and friendly and they help you to do everything well.

Cons

There was not really anything that I disliked for now. I guess it is a bit complicated and that you have to know about IT a bit.

Vendor response

Thanks Korner for your overwhelming review. We are humbled, and will forge ahead our service to add more value in your email sending experience. Thanks Team Pepipost

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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ridiculous support

Reviewed 3 years ago
Pros

none, as I couldn't even try it! Seemed promising though..

Cons

I wasn't able to integrate my wordpress site successfully despite doing everything right on my end (ports open, correct login details, tried API method with their official plugin, etc.) Kept getting an error that my test email wasn't able to be sent. Tried to talk to support about it but it was like talking to a brick wall. Spoke to 2 different agents in chat, and opened a ticket, but there was absolutely no progress. Beyond frustrated at this experienced, it was a total waste of my time (I gave them 1 full day to figure this out, no progress). And the whole setup was overly complicated in the first place, why bother going through all that when you won't be able to send emails anyways. Reminds me of amaz** seller support, just a waste of time.

Vendor response

Hi Paul, Sorry to hear that you had a poor user experience. We urge you to give it another go and our support staff will definitely try their best to resolve your issues!! Love, Pepi

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