Phone.com Pricing, Features, Reviews & Comparison of Alternatives

Phone.com Reviews

Phone.com

Communicate Better

3.55/5 (11 reviews)
6,389

Phone.com overview

About Phone.com
Phone.com is the leading cloud-based phone company focused on the needs of small businesses and entrepreneurs. In addition to offering a variety of innovative, customizable and cost-effective communications solutions, Phone.com delivers award-winning U.S. based customer support to more than 25,000 customers across America. Visit us at http://www.phone.com to learn more.

Our Mobile Apps:
Phone.com’s iPhone and Android Apps allow small business owners to manage several telephone numbers on their mobile phones, letting them separate their professional and personal profiles while only carrying a single phone on the go.

Perfect for agile businesses that require:
• A robust, flexible system that is simple to manage.
• End-to-end solution: Phone service and system in one.
• Look and sound like a Fortune 500 company.
• More communications features than the big guys at a significantly lower price.
• Highly adaptable solution without capital outlay
• Comprehensive reporting and analysis
• 100% U.S. based 24/7 customer support and service

Who uses Phone.com?
SnapEngage, MouseFlow, Parse.ly, Thumbtack, Jewelry.com, BarkBox, Bespoke Post, Farotech & ESPN
www.phone.com

Pricing

Starting from
$9.99/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Phone.com screenshot: Call LogPhone.com whiteboard originalPhone.com screenshot: Control PanelPhone.com screenshot: Home Page

Phone.com reviews

Value for money
Features
Ease of use
Customer support
  3.4
  4.0
  3.2
  3.8
Gardner Hall

More than doubled their price

Used daily for 2+ years
Reviewed 2017-08-08
Review Source: GetApp

Worked well for several years, before they changed their plans. Had good phone support when I set up a number of years ago and hassle free service until this past month.

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Dawn LaPolla

Terrible User Interface

Reviewed 2014-08-27
Review Source: GetApp

I initially really liked phone.com for it's flexibility in creating phone tree queues and custom messages. However, their customer "dashboard" is terrible. When I log in (after getting an error message every time) I finally get to the main website sales page - uh, why doesn't it direct me to my dashboard if I'm already a customer? To send a fax or do anything with the system is NOT clear in the least. The first options displayed should be big buttons to 1.Check messages 2.Send a Fax. But instead the big buttons are to view your bill or make a payment. It's not clear where to go to send a fax which the other main reason I got this account. I am a webdesigner and understand User Interface Design. The system sends an email to tell you if and when the fax goes through which is nice. If it fails for some reason you click the button to resend the fax in the email, however, again, another error message about a redirect loop. And after chatting with customer support they said if the resend button doesn't work I have to start over again from scratch. There is no way to log into the account and see the saved fax and resend it. Strange, especially when the email says it will save the fax for 7 days. So I'm not happy at all with the user interface. Too bad because these issues are so unbelievably simple to fix. Oh well, I'll find something better.Good custom message creation and phone queue.

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Scott French

Typical VOIP system

Used daily for 2+ years
Reviewed 2018-02-09
Review Source: Software Advice

It's your typical VOIP phone system, they have a great android app and do faxing which some companies leave out.

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Chris Van Patten

Dependable, but not the most modern

Used weekly for 2+ years
Reviewed 2018-04-11
Review Source: Capterra

Phone.com works it's that simple. If you need a phone system that gets the job done quietly and reliably, Phone.com will certainly do that. It's affordable, relative to the competition, and can do most things you throw at it.

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Anna Liebowitz

Phone.com is useful, but hard to configure.

Used daily for 6-12 months
Reviewed 2017-07-11
Review Source: Capterra

I like being able to call customers without giving them my cell number. Their app is very easy to use. There are many features available.

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Phone.com pricing

Starting from
$9.99/month
Pricing options
Free trial
Subscription
View Pricing Plans

Our $9.99/month base plan includes 100 minutes, all 40+ features, toll-free or local phone number and 24x7 U.S. Support. No extra charges for toll-free minutes.

Two options for additional minutes:
1. Pay-Per-Minute above 100 minutes as low as 2.5¢
2. Unlimited Extensions as low as $19.99/month

Phone.com features

API
Call Transfer
Caller ID
Receiving

Activity Dashboard (44 other apps)
Automatic Notifications (36 other apps)
CRM Integration (49 other apps)
Call Monitoring (45 other apps)
Call Recording (68 other apps)
Call Reporting (42 other apps)
Call Routing (46 other apps)
Chat (62 other apps)
Conferencing (57 other apps)
Instant Messaging (45 other apps)
Live / Video Conferencing (40 other apps)
Monitoring (41 other apps)
Real Time Analytics (34 other apps)
Reporting & Statistics (35 other apps)
Third Party Integration (50 other apps)
Voice Mail (44 other apps)

Additional information for Phone.com

Key features of Phone.com

  • Toll-free numbers
  • Local Numbers
  • Custom Greetings & Hold Music
  • Caller Menus and Queues
  • Call Forwarding
  • Unlimited Extensions
  • Voicemail (With Unlimited Extentions)
  • Conference Call Line
  • Virtual PBX
  • Global Numbers
  • Faxing (Send and Receive)
  • Auto-Receptionist
  • Mobile Apps for iPhone and Android
  • Transfer Existing Phone Numbers
  • Caller ID
  • Call Waiting
  • Call Screening
  • Call Transfers
  • Voicemail-to-text Service
  • Premium Features Available
View All Features

Benefits

• Award winning 24x7 U.S. based customer support
• The lowest cost, no long-term commitment phone service in the market
• Toll free of local numbers included
• Unlimited extensions and voicemails
• Free dedicated conference call room with all plans
• Greetings, menus and hold music to create a big company presence
• Call forwarding with advanced rules and customization