Phone.com Pricing, Features, Reviews & Comparison of Alternatives

Phone.com

Communicate Better

3.83/5 (24 reviews)

Phone.com overview

About Phone.com
Phone.com is the leading cloud-based phone company focused on the needs of small businesses and entrepreneurs. In addition to offering a variety of innovative, customizable and cost-effective communications solutions, Phone.com delivers award-winning U.S. based customer support to more than 25,000 customers across America. Visit us at http://www.phone.com to learn more.

Our Mobile Apps:
Phone.com’s iPhone and Android Apps allow small business owners to manage several telephone numbers on their mobile phones, letting them separate their professional and personal profiles while only carrying a single phone on the go.

Perfect for agile businesses that require:
• A robust, flexible system that is simple to manage.
• End-to-end solution: Phone service and system in one.
• Look and sound like a Fortune 500 company.
• More communications features than the big guys at a significantly lower price.
• Highly adaptable solution without capital outlay
• Comprehensive reporting and analysis
• 100% U.S. based 24/7 customer support and service

Who uses Phone.com?
SnapEngage, MouseFlow, Parse.ly, Thumbtack, Jewelry.com, BarkBox, Bespoke Post, Farotech & ESPN
www.phone.com

Pricing

Starting from
$9.99/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Phone.com screenshot: Call LogPhone.com Business Phone Service in the Cloud: Small Business VOIP Provider + 50 Advanced FeaturesPhone.com screenshot: Control PanelPhone.com screenshot: Home Page

Phone.com reviews

Value for money
Features
Ease of use
Customer support
  3.8
  4.1
  3.7
  4.1
Anonymous

phone.com great customer service team

Used daily for 2+ years
Reviewed 2019-01-24
Review Source: Capterra

I have always had a great experience with every customer service/support rep I have worked with. They will escalate easily if things are not working as you expect and they are cheerful and thoughtful.There are a lot of options and the tool is very flexible. If you ever need help their support team is just a live chat away and they are always very helpful and creative. Willing to offer ideas on how to best set up your system to meet your needs.

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Matthew Esrick

Best virtual phone system

Used daily for 6-12 months
Reviewed 2018-11-08
Review Source: Capterra

Nice being able to text or call my clients at any time.Forwards to my phone and my secretaries phone in the order we choose. Highly customizable. Easy to make changes to scheduled business hours. Has a separate contact list from my device so each device that loads the app with the clients will see who it is on the caller ID (so many other virtual phone systems are missing this feature).

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Scott French

Typical VOIP system

Used daily for 2+ years
Reviewed 2018-02-09
Review Source: Software Advice

It's your typical VOIP phone system, they have a great android app and do faxing which some companies leave out.

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Christian Fessler

THE BEST VOIP PHONE SYSTEM

Used daily for 6-12 months
Reviewed 2018-08-01
Review Source: Capterra

I cant say enough great things. We love how it is over the internet so our phone service can go anywhere. When our office may be closed due to the weather, we can turn our phones on and work from home! They give you the options to set up personal voicemails, greetings and auto attendant menus! SEE WHATS UP WITH PHONE.COM!

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Anonymous

The Phone.com app ticks all the boxes

Used weekly for 1-2 years
Reviewed 2019-02-09
Review Source: Capterra

Phone.com is so easy to use. It was a little tedious to set up, but once it's done, it's done. I use the app on an iPhone and it looks much like the default call interface, but I would never confuse the two. I appreciate that the design looks nice. It keeps everything tied to my business number, together in one place. My only frame of reference is as an end user; I do not have access to the phone.com web interface so I cannot comment on that. But as a user, it's perfect! Anywhere I happen to be, I know I'll be able to get those important phone calls. And I can easily tell when a call comes through that it's via phone.com.The app design (for iPhone) is sleek and consistent with Apple products

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Phone.com pricing

Starting from
$9.99/month
Pricing options
Free trial
Subscription
View Pricing Plans

Our $9.99/month base plan includes 100 minutes, all 40+ features, toll-free or local phone number and 24x7 U.S. Support. No extra charges for toll-free minutes.

Two options for additional minutes:
1. Pay-Per-Minute above 100 minutes as low as 2.5¢
2. Unlimited Extensions as low as $19.99/month

Phone.com features

API
Call Transfer
Caller ID
Receiving

Activity Dashboard (56 other apps)
Automatic Notifications (48 other apps)
CRM Integration (58 other apps)
Call Monitoring (51 other apps)
Call Recording (75 other apps)
Call Reporting (49 other apps)
Call Routing (57 other apps)
Chat (69 other apps)
Conferencing (65 other apps)
Instant Messaging (53 other apps)
Live / Video Conferencing (46 other apps)
Monitoring (49 other apps)
Reporting & Statistics (50 other apps)
SMS Integration (47 other apps)
Third Party Integration (71 other apps)
Voice Mail (49 other apps)

Additional information for Phone.com

Key features of Phone.com

  • Toll-free numbers
  • Local Numbers
  • Custom Greetings & Hold Music
  • Caller Menus and Queues
  • Call Forwarding
  • Unlimited Extensions
  • Voicemail (With Unlimited Extentions)
  • Conference Call Line
  • Virtual PBX
  • Global Numbers
  • Faxing (Send and Receive)
  • Auto-Receptionist
  • Mobile Apps for iPhone and Android
  • Transfer Existing Phone Numbers
  • Caller ID
  • Call Waiting
  • Call Screening
  • Call Transfers
  • Voicemail-to-text Service
  • Premium Features Available
View All Features

Benefits

• Award winning 24x7 U.S. based customer support
• The lowest cost, no long-term commitment phone service in the market
• Toll free of local numbers included
• Unlimited extensions and voicemails
• Free dedicated conference call room with all plans
• Greetings, menus and hold music to create a big company presence
• Call forwarding with advanced rules and customization