I absolutely loved it except that it doesn't have a google chrome extention which made click-to-call- difficult for me
State of the art PBX was highly customizable and made our business sound like a fortune 500 company.
It currently does not have a google chrome extention.
Thank you for you feedback!
The google chrome extension for the 'Click to Call' feature is actually something that is in high demand for some of our customers. We have been hard at work getting this implemented and will hopefully be launching this in the near feature!
If you ever need assistance with your account, features, or setup please call (844) 755-8566.
Likelihood to recommend: 10/10
Overall, I like it although it ended up being more than anticipated. With taxes and fees, $119yr is really $160/yr, but they get you on devices, (even softphones) where $60/year is really $100/year per phone. They are adding their own fees to this, so they should just be upfront. One chat support person was kind of rude suggesting that "I should have gotten a quote" and "Who told me it was free". I compared several providers and it's still a good value. No regrets.
I was able to use my established Google Voice number and easily port it over to something more business-friendly. I like that it's scalable as my business grows and I can put a high-quality Polycom SIP phone right in my home office. The Android app is also useful if I want to make calls from that number remotely.
When signing up, it wasn't clear to me that adding a device (desk phone or softphone) wasn't included in the price. I incorrectly assumed one would be included with the plan. How else would you use the service, I thought. (I later learned that only forwarding calls to cell phones is included) I already had a phone and nothing was mentioned during sign up or during my support call while the phone was being provisioned. I only realized it when I got a bill for $100 the next month. My own fault for not getting a quote, I guess. In any case, I didn't care. It just wasn't clear at all and I wanted to make sure it wasn't a mistake.
We appreciate your honest feedback. While our base plans have 40+ features included, there are certain features that require an additional monthly fee. We do strive to ensure that this is communicated when signing up for additional services. We also understand your frustration and will make sure to pass this on to our development team to make sure our pricing/features page set clear expectations.
Likelihood to recommend: 8/10
Phone.com does everything I was looking for in a VOIP. As a small business owner, it sure beats having to purchase a stand-alone phone.
My biggest issue with Phone.com is the app. It's super buggy and slow (unresponsive) to use. Given the affordability of the phone plan, I've decided I can live with the bugs, but they're still a pain.
Thanks for your feedback, Matthew! We are always looking for ways to improve our app to ensure a better mobile experience. Give us a call at 833-782-2355 and let us know what kind of issues you are running into and we will gladly assist you.
Likelihood to recommend: 7/10
I appreciate the versatility that phone.com has to offer when it comes to how you want to handle calls. It's very easy to switch back and forth from sending calls directly to my desk to forwarding them to my cell phone when I'm working from home. I like that you can also make calls from the computer if needed. Once you learn how to navigate the website, it's easy to do everything necessary on your computer, from recording and applying greetings to seeing your call logs all in one place.
Although the website is very useful, it is somewhat outdated and thus difficult to navigate at first. Some settings are difficult to find and are not intuitive at all. But, once you figure out where everything is and how to set things, up, it's not so bad. It also seems like it can be pretty tough to add a new physical Polycom phone to the system, as it requires calling phone.com from the Polycom phone and potentially staying on the line for a while - this can be inconvenient during a work day.
Thank you for your feedback. Our teams are currently working on bringing our portal up to date. If you are using SMS or need to listen to your VM's you can now do it in a more convenient way! You can now go to my.phone.com to access your SMS and VM's and access Control Panel. Also, if you need to add another device to your account in the future you can always email email@example.com, provide your express service code, devices MAC address, and indicate which existing or new extension you want the device added to and our support team will have this done ASAP.
Likelihood to recommend: 9/10
Phone.com is helpful and I have not had too many problems using it, though I wish the UX was a bit better.
I like having phone.com because I am able to give clients a phone.com number that is different and distinct from my actual cellphone number.
The audio transcription of voicemail could use some improvement, as there are inaccuracies. Also, at times it takes a long time to log in and it can be frustrating if you need to access the app quickly.
We appreciate you taking the time to share your comments and experiences related to Phone.com. Our teams continue to work on improving our services and your feedback is most valuable in this process. It saddens us to hear that some of our services have not met your expectations.
Phone.com does offer Human Assisted transcriptions that might better suit your needs. This can be added and/or removed per extension at anytime. In regards to your experience with the app please feel free to call into our 24/7 support line at 1 800 998 7087 or send an email with your concerns to firstname.lastname@example.org and we will be happy to assist you further. We would like to lastly thank you for being a Phone.com customer and we appreciate your business
Likelihood to recommend: 7/10
Our $9.99/month base plan includes 100 minutes, all 40+ features, toll-free or local phone number and 24x7 U.S. Support. No extra charges for toll-free minutes.
Two options for additional minutes:
1. Pay-Per-Minute above 100 minutes as low as 2.5¢
2. Unlimited Extensions as low as $19.99/month