Phone.com Pricing, Features, Reviews & Comparison of Alternatives

Phone.com

Communicate Better

3.97/5 (36 reviews)

Phone.com overview

What is Phone.com?

About Phone.com
Phone.com is the leading cloud-based phone company focused on the needs of small businesses and entrepreneurs. In addition to offering a variety of innovative, customizable and cost-effective communications solutions, Phone.com delivers award-winning U.S. based customer support to more than 25,000 customers across America. Visit us at http://www.phone.com to learn more.

Our Mobile Apps:
Phone.com’s iPhone and Android Apps allow small business owners to manage several telephone numbers on their mobile phones, letting them separate their professional and personal profiles while only carrying a single phone on the go.

Perfect for agile businesses that require:
• A robust, flexible system that is simple to manage.
• End-to-end solution: Phone service and system in one.
• Look and sound like a Fortune 500 company.
• More communications features than the big guys at a significantly lower price.
• Highly adaptable solution without capital outlay
• Comprehensive reporting and analysis
• 100% U.S. based 24/7 customer support and service

Who uses Phone.com?
SnapEngage, MouseFlow, Parse.ly, Thumbtack, Jewelry.com, BarkBox, Bespoke Post, Farotech & ESPN
www.phone.com

Pricing

Starting from
$9.99/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Phone.com screenshot: Call LogPhone.com Business Phone Service in the Cloud: Small Business VOIP Provider + 50 Advanced FeaturesPhone.com screenshot: Control PanelPhone.com screenshot: Home Page

Phone.com reviews

Value for money
Features
Ease of use
Customer support
  3.9
  4.1
  3.9
  4.0
JACK GALE

Sound Big For Little Money

Used daily for 2+ years
Reviewed 2019-08-10
Review Source: Capterra

I absolutely loved it except that it doesn't have a google chrome extention which made click-to-call- difficult for me

Pros
State of the art PBX was highly customizable and made our business sound like a fortune 500 company.

Cons
It currently does not have a google chrome extention.

Response from Phone.com


Hello Jack,

Thank you for you feedback!

The google chrome extension for the 'Click to Call' feature is actually something that is in high demand for some of our customers. We have been hard at work getting this implemented and will hopefully be launching this in the near feature!

If you ever need assistance with your account, features, or setup please call (844) 755-8566.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mick Thompson

Great Product. Great Support. Misleading Pricing.

Used daily for 6-12 months
Reviewed 2019-12-16
Review Source: Capterra

Overall, I like it although it ended up being more than anticipated. With taxes and fees, $119yr is really $160/yr, but they get you on devices, (even softphones) where $60/year is really $100/year per phone. They are adding their own fees to this, so they should just be upfront. One chat support person was kind of rude suggesting that "I should have gotten a quote" and "Who told me it was free". I compared several providers and it's still a good value. No regrets.

Pros
I was able to use my established Google Voice number and easily port it over to something more business-friendly. I like that it's scalable as my business grows and I can put a high-quality Polycom SIP phone right in my home office. The Android app is also useful if I want to make calls from that number remotely.

Cons
When signing up, it wasn't clear to me that adding a device (desk phone or softphone) wasn't included in the price. I incorrectly assumed one would be included with the plan. How else would you use the service, I thought. (I later learned that only forwarding calls to cell phones is included) I already had a phone and nothing was mentioned during sign up or during my support call while the phone was being provisioned. I only realized it when I got a bill for $100 the next month. My own fault for not getting a quote, I guess. In any case, I didn't care. It just wasn't clear at all and I wanted to make sure it wasn't a mistake.

Response from Phone.com


Mick,

We appreciate your honest feedback. While our base plans have 40+ features included, there are certain features that require an additional monthly fee. We do strive to ensure that this is communicated when signing up for additional services. We also understand your frustration and will make sure to pass this on to our development team to make sure our pricing/features page set clear expectations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Matthew Smith, LPCA, LCASA, NCC

Affordable but buggy

Used daily for 6-12 months
Reviewed 2019-08-04
Review Source: Capterra

Pros
Phone.com does everything I was looking for in a VOIP. As a small business owner, it sure beats having to purchase a stand-alone phone.

Cons
My biggest issue with Phone.com is the app. It's super buggy and slow (unresponsive) to use. Given the affordability of the phone plan, I've decided I can live with the bugs, but they're still a pain.

Response from Phone.com


Thanks for your feedback, Matthew! We are always looking for ways to improve our app to ensure a better mobile experience. Give us a call at 833-782-2355 and let us know what kind of issues you are running into and we will gladly assist you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Work Calls Made Easy

Used weekly for 2+ years
Reviewed 2019-12-31
Review Source: Capterra

Pros
I appreciate the versatility that phone.com has to offer when it comes to how you want to handle calls. It's very easy to switch back and forth from sending calls directly to my desk to forwarding them to my cell phone when I'm working from home. I like that you can also make calls from the computer if needed. Once you learn how to navigate the website, it's easy to do everything necessary on your computer, from recording and applying greetings to seeing your call logs all in one place.

Cons
Although the website is very useful, it is somewhat outdated and thus difficult to navigate at first. Some settings are difficult to find and are not intuitive at all. But, once you figure out where everything is and how to set things, up, it's not so bad. It also seems like it can be pretty tough to add a new physical Polycom phone to the system, as it requires calling phone.com from the Polycom phone and potentially staying on the line for a while - this can be inconvenient during a work day.

Response from Phone.com


Hello,

Thank you for your feedback. Our teams are currently working on bringing our portal up to date. If you are using SMS or need to listen to your VM's you can now do it in a more convenient way! You can now go to my.phone.com to access your SMS and VM's and access Control Panel. Also, if you need to add another device to your account in the future you can always email support@phone.com, provide your express service code, devices MAC address, and indicate which existing or new extension you want the device added to and our support team will have this done ASAP.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Andrew Tessmer

Phone.com useful for privacy

Used daily for 6-12 months
Reviewed 2019-10-07
Review Source: Capterra

Phone.com is helpful and I have not had too many problems using it, though I wish the UX was a bit better.

Pros
I like having phone.com because I am able to give clients a phone.com number that is different and distinct from my actual cellphone number.

Cons
The audio transcription of voicemail could use some improvement, as there are inaccuracies. Also, at times it takes a long time to log in and it can be frustrating if you need to access the app quickly.

Response from Phone.com


Hello Andrew,
We appreciate you taking the time to share your comments and experiences related to Phone.com. Our teams continue to work on improving our services and your feedback is most valuable in this process. It saddens us to hear that some of our services have not met your expectations.
Phone.com does offer Human Assisted transcriptions that might better suit your needs. This can be added and/or removed per extension at anytime. In regards to your experience with the app please feel free to call into our 24/7 support line at 1 800 998 7087 or send an email with your concerns to support@phone.com and we will be happy to assist you further. We would like to lastly thank you for being a Phone.com customer and we appreciate your business

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Phone.com pricing

Starting from
$9.99/month
Pricing options
Free trial
Subscription
View Pricing Plans

Our $9.99/month base plan includes 100 minutes, all 40+ features, toll-free or local phone number and 24x7 U.S. Support. No extra charges for toll-free minutes.

Two options for additional minutes:
1. Pay-Per-Minute above 100 minutes as low as 2.5¢
2. Unlimited Extensions as low as $19.99/month

Phone.com features

API
Call Transfer
Caller ID

Activity Dashboard (137 other apps)
Automatic Notifications (109 other apps)
CRM Integration (82 other apps)
Call Monitoring (95 other apps)
Call Recording (143 other apps)
Call Routing (104 other apps)
Chat (129 other apps)
Communication Management (100 other apps)
Conferencing (107 other apps)
Contact Management (93 other apps)
Customizable Branding (81 other apps)
Instant Messaging (111 other apps)
Real Time Reporting (85 other apps)
Reporting & Statistics (137 other apps)
Third Party Integration (163 other apps)
Video Conferencing (99 other apps)
Voice Mail (87 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Phone.com

Key features of Phone.com

  • Toll-free numbers
  • Local Numbers
  • Custom Greetings & Hold Music
  • Caller Menus and Queues
  • Call Forwarding
  • Unlimited Extensions
  • Voicemail (With Unlimited Extentions)
  • Conference Call Line
  • Virtual PBX
  • Global Numbers
  • Faxing (Send and Receive)
  • Auto-Receptionist
  • Mobile Apps for iPhone and Android
  • Transfer Existing Phone Numbers
  • Caller ID
  • Call Waiting
  • Call Screening
  • Call Transfers
  • Voicemail-to-text Service
  • Premium Features Available
View All Features

Benefits

• Award winning 24x7 U.S. based customer support
• The lowest cost, no long-term commitment phone service in the market
• Toll free of local numbers included
• Unlimited extensions and voicemails
• Free dedicated conference call room with all plans
• Greetings, menus and hold music to create a big company presence
• Call forwarding with advanced rules and customization