PoliteMail Pricing, Features, Reviews & Alternatives

PoliteMail

Email automation & analytics plugin for Outlook & Exchange

4.13/5 (15 reviews)

PoliteMail overview

What is PoliteMail?

PoliteMail is a plugin built for Microsoft Outlook, Exchange and Office 365, which helps organizations send email broadcasts to employees and analyze their engagement through actionable metrics such as open, click, and read-time rates. Features include customizable branding, filtered views, user group management, campaign creation, and reporting.

The application offers a template builder tool, which enables businesses to create responsive HTML pages or import pre-existing compatible HTML codes to design mails. PoliteMail allows users to customize fonts and colors across templates and add or replace content within Outlook. HR teams can also gain insights into employee engagement by conducting email surveys and polls. It lets managers schedule emails for a specific date and time based on recipients or senders' time zones.

Using PoliteMail’s analytics module, administrators can track recipients' responses by measuring rate of attention and effectiveness. Managers can use the heatmap feature to monitor how readers are viewing content and determine suitable placements for messages or links. It also helps businesses aggregate email addresses into distribution or mailing lists and create multiple custom fields such as a home address, job title, or mobile number to send bulk messages across different branches or recipient types.
www.politemail.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

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PoliteMail screenshot: PoliteMail theme settingsSimply Send Tracked Email in OutlookPoliteMail screenshot: PoliteMail builder toolPoliteMail screenshot: PoliteMail metrics

PoliteMail user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.3
  4.3
  4.5
Anonymous

User friendly

Used weekly for less than 6 months
Reviewed 2020-06-03
Review Source: Capterra

Overall I am happy with the use of PoliteMail.

Pros
It takes very little time to reach the audience and the system confirms the same on time.

Cons
At times we found difficulty in downloading the metrics but later it got solved by the vendor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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TE S.

Made Our Lives Easier

Used daily for 1-2 years
Reviewed 2020-07-31
Review Source: Capterra

Pros
Politemail made our lives easier as business communicators since we can build and save templates, personalize emails, and schedule send communications, which Outlook doesn't have the functionality for. We also really like that we get analytics now, so we can assess the engagement levels of our audience. The PM team also responds promptly whenever we need support, which is great!

Cons
Like any other software, we're experiencing a few glitches. Like for example, I like preparing my emails drafts I day before I'm supposed to communicate them. Whenever I make edits to the drafts the next day and I schedule send them to go out later on the day, they don't send out even though I put all recipients and I see it on the queue. The greeting field as well sometimes doesn't pull the name of the recipient. I'll reach out to the PM team regarding those issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jennifer L.

PoliteMail is an easy way to get some email metrics

Used weekly for 2+ years
Reviewed 2018-02-10
Review Source: Capterra

An understanding of what topics were most valued by the newsletter readers

Pros
PoliteMail is embedded in Outlook as an add-on. This makes it easy to use. Separate email sends can be aggregated into a campaign which helps to better understand metrics over time for a particular audience. Multiple user licenses are well priced and allow for many seats.

Cons
Sometime PoliteMail slows down my Outlook for over a minute per action. This is esily resolved by stopping and starting the add-on but it is frustrating.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Roland S.

Best Platform with Great support team

Used monthly for 2+ years
Reviewed 2021-01-05
Review Source: Capterra

Pros
One of the most appreciated option is that you can easily import HTML template into Outlook. Send bulk email via our mail server or Politemail system. Im still using the outdated version of it and still working like a charm. The support team is outstanding and ready to login remotely and support you as soon as you submit your help ticket.

Cons
One of the missing features is being able to export all the campaign result in an editable format into pdf.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alexandra B.

If you're sending communications, you need data insights from PoliteMail

Used weekly for 2+ years
Reviewed 2020-11-16
Review Source: Capterra

As a communicator, PoliteMail is a valuable tool in my toolbox. Data is just as important in our field as any other. We need to understand it and turn it into action.

Pros
PoliteMail is very user-friendly. Beyond that, and more importantly, it provides rich data that highlights how well your communication performed. As communicators or marketers, we spend a great deal of time on our messaging. The effort shouldn't stop there. We need to understand how our audience is engaging with our communication. Are they opening it? Reading it? Skimming it? Clicking links? Etc. As you measure and monitor, you can make any adjustments to ensure your communication reaches its goals.

Cons
There were some bumps in the road as we worked to integrate and create dynamic lists.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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PoliteMail pricing

Pricing options
Subscription
View Pricing Plans

Contact PoliteMail Software for pricing details

PoliteMail features

API
Alerts/Notifications
Contact Management
Customizable Branding
Reporting & Statistics
Reporting/Analytics

Access Controls/Permissions (174 other apps)
Activity Dashboard (193 other apps)
Call Monitoring (169 other apps)
Call Recording (218 other apps)
Call Routing (172 other apps)
Chat/Messaging (204 other apps)
Collaboration Tools (156 other apps)
Communication Management (184 other apps)
Data Import/Export (150 other apps)
IVR / Voice Recognition (139 other apps)
Live Chat (186 other apps)
Mobile Access (211 other apps)
Third Party Integrations (253 other apps)
Video Conferencing (173 other apps)

Videos and tutorials

Additional information for PoliteMail

Key features of PoliteMail

  • Activity/News Feed
  • Audience Segmentation
  • Customer Surveys
  • Email Campaign Management
  • Heatmaps
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Screen Sharing
  • Subscriber Management
  • Survey/Poll Management
  • Team Management
  • WYSIWYG Email Editor
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