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Mailjet
5
263
4
115
3
27
2
16
1
34
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Marketing Email, Transactional Email, Transactional SMS
Table of Contents
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Mailjet - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
Mailjet overview
Based on 455 verified user reviews
What is Mailjet?
Reviews for Mailjet come from a wide variety of industries, including Information Technology and Services (14% of reviewers), Marketing and Advertising (11%), and Computer Software (9%). The most frequent use case for Mailjet cited by reviewers is email marketing (76% of reviewers).
What do users say about Mailjet pricing?
Most reviewers indicate that Mailjet delivers strong value for money, especially for startups and small businesses, and they appreciate the generous free plan. However, some users report higher costs and limited advanced features as needs increase.
Starting price
per month
Pros & Cons
Email Sending
Campaign Emails
Email Templates
Customer Support
Email Spam
Account Management
Mailjet’s user interface
Mailjet review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.2
Ease of use
4.2
Customer support
3.9
Reviews sentiment
What do users say about Mailjet?
Users say Mailjet offers reliable email delivery, flexible template creation, and a user-friendly interface that supports both transactional and marketing emails. They appreciate the fair pricing, especially for small businesses and startups, and find setup and integration straightforward. Many highlight the ease of sending newsletters and tracking campaign performance with detailed analytics. They also note strong anti-spam measures and improved deliverability rates compared to previous solutions.
Some report that customer support is slow and difficult to reach, especially when dealing with account issues or compliance checks. They mention occasional bugs, limited features on lower-tier plans, and a learning curve for advanced functions or campaign management.
Select to learn more
Who uses Mailjet?
Based on 455 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Mailjet's key features
Most critical features, based on insights from Mailjet users:
All Mailjet features
Features rating:
Mailjet alternatives
Mailjet
Starting from
9
Per month
Omnisend
Starting from
16
Per month
Constant Contact
Starting from
12
Per month
Mailchimp
Starting from
13
Per month
Mailjet pricing
Pricing plans
Pricing details:
Custom
No pricing info
Features included:
- 1000 Email Address Verifications
- 100 Email Previews Per Month
- 10 Sub-Account
- 1 Dedicated IP
- 24/7/365 Support
- A/B Testing
- Activity Logs
- Advanced Email Editor
- Advanced Statistics
- Apis
- Blocklist Monitoring
- Content Analysis
- Dynamic Content
- Email Templates
- Integrations
- Marketing Automation
- No Mailjet Logo
- Online Customer Support
- Priority Support
- Segmentation
- SMTP Relay
- Unlimited Contacts
- Webhooks
User opinions about Mailjet price and value
Value for money rating:
To see what individual users think of Mailjet's price and value, check out the review snippets below.
Bertrand L.
CEO
Bianca L.
Human Resources Generalist
Mailjet integrations (80)
Integrations rated by users
We looked at 455 user reviews to identify which products are mentioned as Mailjet integrations and how users feel about them.
Integration rating: 5.0 (5)
Integration rating: 5.0 (3)
Integration rating: 4.0 (2)
“I use Zapier to connect Kiwiform with the other tools I use. Works well.”
Ishita J.
Visual Designer
Integration rating: 4.5 (2)
Integration rating: 5.0 (1)
Other top integrations
Mailjet customer support
What do users say about Mailjet customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Mailjet customer support.
A small group of reviewers highlight quick, friendly, and knowledgeable support when issues arise.
Widespread user sentiment points to slow response times, with some waiting days or even weeks for support replies.
A significant portion of users report lack of live channels—no phone or chat support, only ticket-based communication.
Common user feedback describes repetitive, unhelpful, or generic responses and unresolved issues after lengthy exchanges.
Support options
Training options
To see what individual users say about Mailjet's customer support, check out the review snippets below.
“The support material is very helpful.”
Sonia B.
Customer Success
“They take over a week to respond, leaving you completely stranded.”
Bertrand L.
CEO
“Their support responses felt like a never-ending compliance loop, with repeated requests that are not always realistic for large companies with hundreds of thousands of active customers. If you are a company planning to use Mailjet for high-volume customer communications, especially if your contacts come from an existing contractual customer relationship rather than a simple newsletter checkbox, be very careful.”
Eduardo V.
Market Research Manager
Mailjet FAQs
Q. What is Mailjet used for?
With GDPR-compliant infrastructure and proven deliverability, Mailjet is the best Email Marketing Software & Email API for Teams. Marketers design, deliver, and automate email newsletters and automations, while developers power high-volume transactional email via robust APIs and SMTP relay. Collaborative editing, templates, and approval flows keep teams fast and consistent; advanced segmentation, A/B testing, and analytics drive growth with every send. Built in Europe with privacy-first hosting options, Mailjet helps you reach the inbox at scale without compromising compliance. Connect easily to your stack with native integrations for ecommerce, CRM, and data tools. More than 100,000 customers globally trust Mailjet to deliver critical messages and campaigns. Choose one platform that brings marketers and developers together.
Q. What level of support does Mailjet offer?
Mailjet offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)
