App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

SendGrid vs Constant Contact Comparison

Add to Compare

Compare similar apps

Mailchimp logo

Mailchimp

4.5

HubSpot Marketing Hub logo

HubSpot Marketing Hub

4.5

ActiveCampaign logo

ActiveCampaign

4.6

Mailgun logo

Mailgun

4.3

Emma by Marigold logo

Emma by Marigold

4.2

Amazon SES logo

Amazon SES

4.7

Good recommendations?

Overview

Category Leaders

Twilio SendGrid's cloud-based email infrastructure relieves businesses of the cost and complexity of maintaining custom email systems. Twilio SendGrid provides reliable email delivery, scalability and real-time analytics along with flexible API's that make custom integration a breeze.

Category Leaders

We deliver for small businesses with powerful tools to simplify and amplify digital marketing. Whether it's driving sales, growing a customer base or engaging an audience, we help you build strong connections and generate powerful results.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

60

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

12

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

734

5

4

3

2

1

399

214

52

24

45

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.3

2.8K

5

4

3

2

1

1.4K

949

307

43

39

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

It has a really good transactional API and the dynamic template is nice and easy to use. Ruby gem for SendGrid is good as well.
What I love the most about, Sendgrid emails is that they are not spammed when they reach their target's mail box and are always marked as important.
The built in tracking is quite nice and they make it very easy to configure. Knowing not only opens/clicks but unique values was great.

Pros

They were very responsive and did a great job helping me figure out the best way to use the software. The Event tool was nice and make event management through the list easy to do.
The data reporting on opens/clicks/etc. Is incredibly helpful to track which emails gain a good response and which time of the week works best to send to our audiences.
The program is easy to customize, There are plug and play templates as I like to call them. They look beautiful from the consumer side and are easy to understand from the creative side too.

Cons

I tried for 2 weeks to get in touch with them (trouble tickets, emails, and phone calls) and never got a reply to anything. This is a TERRIBLE company to do business with.
Service is terrible lodged a customer service request replied quickly with useless information then didn't hear from them for 4 days.
When complaining to Sendgrid I spoke with several people who were empathic to my frustrations about the program no longer working as it should.

Cons

Given the circumstances of the pandemic and not using the services to even log in during the last year, that was inconsiderate and unacceptable.
Very disappointing, frustrating, and countless email cammpaigns have been wasted due to Constant Contacts software rearranging and distoring the format of the original created email.
I was disappointed when the dropped the event portion of their program and integrated with Eventbrite.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features77
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Attendance Management
  • Audience Targeting
  • Automated Publishing
  • Automated Responses
  • Automated Scheduling
  • Autoresponders
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Catch-all Server Detection
  • Channel Management
  • Chat/Messaging
  • Click Tracking
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer History
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Recovery
  • Delivery Tracking
  • Design Management
  • Disposable Email Detection
  • Domain Check
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Payments
  • Email Campaign Management
  • Email Distribution
  • Email Filtering
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Reminders
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Event Triggered Actions
  • Feedback Management
  • Form Builder
  • Forms Creation & Design
  • Forms Management
  • Geolocation
  • Image Library
  • Inbox Management
  • Interaction Tracking
  • Keyword Filtering
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • List Management
  • Location Tracking
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Media Library
  • Meeting Management
  • Message Personalization
  • Mobile Access
  • Mobile Optimization
  • Mobile Survey
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Multivariate Testing
  • Newsletter Management
  • Performance Metrics
  • Post Scheduling
  • Preview Functionality
  • Promotions Management
  • Question Branching
  • Queue Management
  • ROI Tracking
  • Randomization
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Response Validation
  • Routing
  • SEO Management
  • SMS Messaging
  • Sales Analytics
  • Scheduled Messaging
  • Search/Filter
  • Segmentation
  • Signature Management
  • Simple Mail Transfer Protocol (SMTP)
  • Single Email Verification
  • Site Intercept Survey
  • Skip Logic
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Spam Analysis
  • Spam Blocker
  • Subscription Management
  • Support Audio/Images/Video
  • Survey Builder
  • Surveys & Feedback
  • Syntax Check
  • Tagging
  • Team Management
  • Template Management
  • Third-Party Integrations
  • Threat Protection
  • Threat Response
  • URL Customization
  • Unsubscribe Database
  • Visitor Registration
  • Visual Analytics
  • WYSIWYG Editor
  • Website Publishing Options
  • Website Visitor Tracking
  • Whitelisting/Blacklisting
  • Workflow Management
  • Total features138
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Attendance Management
  • Audience Targeting
  • Automated Publishing
  • Automated Responses
  • Automated Scheduling
  • Autoresponders
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Catch-all Server Detection
  • Channel Management
  • Chat/Messaging
  • Click Tracking
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer History
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Recovery
  • Delivery Tracking
  • Design Management
  • Disposable Email Detection
  • Domain Check
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Payments
  • Email Campaign Management
  • Email Distribution
  • Email Filtering
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Reminders
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Event Triggered Actions
  • Feedback Management
  • Form Builder
  • Forms Creation & Design
  • Forms Management
  • Geolocation
  • Image Library
  • Inbox Management
  • Interaction Tracking
  • Keyword Filtering
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • List Management
  • Location Tracking
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Media Library
  • Meeting Management
  • Message Personalization
  • Mobile Access
  • Mobile Optimization
  • Mobile Survey
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Multivariate Testing
  • Newsletter Management
  • Performance Metrics
  • Post Scheduling
  • Preview Functionality
  • Promotions Management
  • Question Branching
  • Queue Management
  • ROI Tracking
  • Randomization
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Response Validation
  • Routing
  • SEO Management
  • SMS Messaging
  • Sales Analytics
  • Scheduled Messaging
  • Search/Filter
  • Segmentation
  • Signature Management
  • Simple Mail Transfer Protocol (SMTP)
  • Single Email Verification
  • Site Intercept Survey
  • Skip Logic
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Spam Analysis
  • Spam Blocker
  • Subscription Management
  • Support Audio/Images/Video
  • Survey Builder
  • Surveys & Feedback
  • Syntax Check
  • Tagging
  • Team Management
  • Template Management
  • Third-Party Integrations
  • Threat Protection
  • Threat Response
  • URL Customization
  • Unsubscribe Database
  • Visitor Registration
  • Visual Analytics
  • WYSIWYG Editor
  • Website Publishing Options
  • Website Visitor Tracking
  • Whitelisting/Blacklisting
  • Workflow Management

Integrations

  • Total integrations268
  • ActiveCampaign
  • Freshdesk
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations546
  • ActiveCampaign
  • Freshdesk
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

JJ
AvatarImg

Jack J.

Leisure, Travel & Tourism, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SendGrid logo

SendGrid

DO NOT USE

Reviewed 4 years ago

We use sendgrid for marketing automation. It was recommended for us (marketing team) to use. The functionality is worst than basic. Support is non-existent and I find myself always knowing the product better than the support team there. Unless you're an engineer who likes to mess around with APIs, Sendgrid is not the tool for you!

Pros

Honestly, can't think of any. It's a source of constant frustration.

Cons

Non-existent and clueless support, super basic functionality, impossible to do the most basic tasks expected from a marketing automation tool, etc.

AvatarImg
AvatarImg

John Frank R.

Financial Services, 51-200 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SendGrid logo

SendGrid

2018, the year I met Sendgrid

Reviewed 6 years ago

I can't say enough about the people and how helpful they are. We also use sendgrid emails that integrate with our CRM Insellerate. I believe the ease of use can be improved for the standard user.

Pros

I liked that my team was familiar with the software and as time went on we saw constant imporvment, great support and improved reporting.

Cons

In our industry, we need each salesperson to have a unique signature with unique compliance numeric numbers. Having to copy a new email for each salesperson was cumbersome.

AW
AvatarImg

Andreas W.

Broadcast Media, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SendGrid logo

SendGrid

Expensive plans and bad support

Reviewed 5 years ago

Very disappointed. Especially for the bad support and Sendgrids billing plans. One month we had to pay for three different subscriptions. We still have not got an answer why...

Pros

- Easy to end, without notice. - Easy to segment contact lists.

Cons

- The billing for number of contacts is very high. - The support never answers. - The design tool has a lot of bugs. - It's hard to erase non-active contacts. - The estimated billing is not correct.

AvatarImg
AvatarImg

Fedor T.

Financial Services, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SendGrid logo

SendGrid

Good API, deliverability and subscription management, but poor UI

Reviewed 2 years ago
Pros

Very good API, deliverability (on all plans), contact and subscription management.

Cons

Limited and outdated UI for template editing

TD
AvatarImg

Timo D.

Marketing and Advertising, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

SendGrid logo

SendGrid

Good platform, terrible support

Reviewed 3 years ago
Pros

Has strong advanced features and good reporting and stats on deliverability

Cons

the support is terrible. Very hard to find a way to contact them and the email addresses provided to contact them are no longer active. shocking for a large platform like this.

MJ
AvatarImg

Mathew J.

Newspapers, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SendGrid logo

SendGrid

No brainer tool for email reliant organisations

Reviewed 2 years ago

While it has minor problems, on the overall, we are super reliant on emails for our business and Sendgrid has been a trustworthy tool.

Pros

Easy to understand and operate. In other words, adaptability. Oh, great customer support team too by the way!

Cons

Crashes quiet frequently. Contact edit details doesn't get saved in one go.

MS
AvatarImg

Morgan S.

Environmental Services, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SendGrid logo

SendGrid

Literally anyone could use SendGrid. It's great.

Reviewed 25 days ago

Overall, I would select SendGrid over many of it's competitors. It is simple to use, quick, and best of all the delivery rate is way higher than other platforms that I have used.

Pros

SendGrid is incredibly simple to use. Its ease in usability makes working with team members who are not as tech savvy, incredibly helpful. This lets more folks take on the initiative to use the platform, over having one person who really knows how to use it.

Cons

The contact limit. When downloading large contact sizes, you have to be really careful about doubling up on contacts, or erasing the file but not the contacts which has been confusing for me

LH
AvatarImg

Lukman H.

Nonprofit Organization Management, 51-200 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SendGrid logo

SendGrid

Should have better Customer Service

Reviewed 4 years ago

Bad.

Pros

Easy to use, inexpensive, meets most of email campaign needs.

Cons

The contact calculation is confusing. Difficult to delete contacts, Extremely bad customer service experience.

AvatarImg

Verified reviewer

Computer Software, 501-1,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SendGrid logo

SendGrid

Reliable and Flexible Mail Notification System

Reviewed 3 years ago

Maintaining contact with customers as well as providing automated and system-generated notifications from our products.

Pros

Being able to automate email notifications was a must-have for our product. SendGrid made this easy through the use of templates and easy-to-understand documentation. We have been able to use templates or modify them through the code editor to suit all of our needs.

Cons

Like many others, the customer support for SendGrid has been the biggest drawback for me so far. Otherwise, the only other issue has been managing unsubscribes if the user was responding to a message sent to a distribution list or group alias.

AvatarImg

Verified reviewer

Internet, self-employed

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SendGrid logo

SendGrid

Great for funnels

Reviewed 5 years ago

Once the settings were ok, SendGrid is a great software for email and marketing automation. With just a few clicks I don’t have to worry to send the emails for new subscribers anymore.

Pros

It is easy to build marketing funnels with SendGrid. It is also easy to import your email list from another provider.

Cons

The first settings configuration wasn’t easy - the email confirmation wasn’t reaching my inbox, had to contact support.

RH
AvatarImg

Rizwan H.

Wholesale, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SendGrid logo

SendGrid

Good Service, Bad Support

Reviewed 6 years ago

We are using SendGrid to send out confirmation emails from our website, as well as newsletters. The service works as expected, they have a lot of FAQ's that will answer majority of your questions.

Pros

The functionality of the software is great, sending through SMTP or API calls are quick. Very reliable tool to use for sending mass emails.

Cons

Not a fan of their support. There is no number to call, cannot contact support without logging in, which is an issue when they lock out your account. Their support teams takes too long to contact you, and they are bad at following up.

AvatarImg

Verified reviewer

Information Technology and Services, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

SendGrid logo

SendGrid

Good Software but a lot of bugs

Reviewed 2 years ago

It was okay; it could have been a better product if the software had fewer bugs.

Pros

The contact feature and UI are the best; you need no training and you can pretty much immediately start using it.

Cons

The software is riddled with bugs. This is the only downside to this software. After using it for 2 years, we decided to move on to different software.

JK
AvatarImg

Jd K.

Nonprofit Organization Management, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

SendGrid logo

SendGrid

Church Initiative's use of SendGrid

Reviewed a year ago

It is more frustrating than helpful. Our organization is currently moving to a new email service.

Pros

The analytics tools was the best aspect of our use of SendGrid.

Cons

It is constantly buggy. Contact lists don't always load in. Email drafts don't always save, resulting in loss time and effort.

AvatarImg

Verified reviewer

Real Estate, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SendGrid logo

SendGrid

Sendgrid Lost Half my Database

Reviewed 6 years ago

Absolute would not recommend this company. The most important function they have is to safeguard our contact list. They failed miserably.

Pros

Sendgrid Lost half my database and will not offer any suggestions as to why. I have asked for escalation of this issue but they refuse to do so.

Cons

Customer support was absolutely unwilling to assistant in resolving a massive loss of contacts. It wasn't significant enough for them to escalate.

AvatarImg

Verified reviewer

Accounting, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SendGrid logo

SendGrid

Excellent email marketing tool with reasonable pricing

Reviewed 2 years ago
Pros

Emails have fast delivery speed and are not marked as spam. It can send a campaign to a mailing list of 5,000 people in about 10 minutes.

Cons

Contact upload is unreliable. I frequently need to upload the csv lists twice in order to successfully upload the contacts to the system.

AvatarImg

Verified reviewer

Human Resources, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SendGrid logo

SendGrid

SendGrid is our #1 email sender for newsletters and outbound

Reviewed 3 months ago

We use SendGrid for newsletter and outbound sequences and our overall experience is positive. It serves its purpose, while some of the functionalities could be improved.

Pros

I like the ability to send single newsletters, or automations. I like the segmentation of the contact lists. I like the interface and user friendliness. I like the foreign IP address for risk free outbound initiatives.

Cons

I would invite the possibility to merge contact lists. I would also invite more intuitive set up of the automations. I would love better analytics with the automations.

AvatarImg
AvatarImg

Luciano Z.

Information Technology and Services, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SendGrid logo

SendGrid

A great solution for marketing automation

Reviewed 2 years ago

Positive experience. Sendgrid is used as a reference solution within other tools such as Landbot and Xenioo (chatbot builder) and is very easy to use. The value for money becomes a disadvantage as the number of mailings increases

Pros

Scalability, good price and intuitive interface make SendGrid one of the best solutions when you need to send emails via a simple, reliable, stable and very responsive API

Cons

If your contact list is very large, pricing is no longer so convenient. When I needed support, I didn't get any quick or helpful answers right from the start.

HS
AvatarImg

Haley S.

Computer Software, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SendGrid logo

SendGrid

Very solid solution

Reviewed 3 years ago

Overall a good solution, especially for low budget high volume sending needs. Great for a startup company

Pros

It is inexpensive and gets the job done.

Cons

I feel that the contact management is very limited. Very basic in this regard, so that you have to do workaround to include or uninclude lists from certain emails.

AvatarImg

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SendGrid logo

SendGrid

Reliable service for transactionals

Reviewed 6 years ago

The service is providing what is paid for. The customer support is on point and reliable.

Pros

The interface seems to be quite professionals. They also offer an abundance of documentation in regards to your sending. They offer additional services to improve deliverability and if you are to send usual promotional emails you can use the warmed up IPs from their essentials package. If you are sending transactionals I would have to recommend only PRO accounts.

Cons

They currently lack substantial features in contact list management ( a bit rigid). They do have an automation feature in BETA that seems to be coming together but still waiting for an official version.

PK
AvatarImg

Pranjal K.

Media Production, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SendGrid logo

SendGrid

More about deliverability and less about total email marketing solution defines sendgrid.

Reviewed 2 years ago

Sendgrid is great with delivering emails and is undisputed in transactional emails . Use it for its top notch deliverability, reporting and analytics as no other application even comes close to it in these areas but as a total email marketing platform; it lacks behind as it has very few campaign automation features, it is difficult to get used to and has a poor customer support. It is also slightly more expensive than others and falls in the middle of the lineup in terms of pricing.

Pros

Deliverability, reporting and analytics and email validation are the areas where sendgrid is at the top. It even tells you if the email ids you are sending emails to are active or are misspelled or are disposable. It has excellent reporting features and lets you know the emails which bounced, got opened or got unsubscribed. Its email editor is good wherein you can edit existing templates using drag and drop features and you can also use tags for sending personalised emails.

Cons

Campaign automation, segmentation of contact lists are severe drawbacks of this application. There is hardly anything you can automate in terms of automating your campaigns or automating when to send emails on certain action points.

MC
AvatarImg

Mohamed C.

Education Management, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SendGrid logo

SendGrid

The Best Option for Email Marketing

Reviewed 2 years ago

SendGrid is the best option that assembles a host of benefits in one place; its editor, analytics and reports, and particularly, its powerful feature to prioritize campaigns and increase performance let every business excels.

Pros

SendGrid is the best option to boost your business ahead or rather your marketing emails; its detailed reports on clicks, opens, subscribers and even spam lets you revise or edit your campaigns and thus increase conversion. SendGrid is best known for its editor, which lets tailor your emails according your needs, both demographic or geographic.

Cons

Actually, I become slow to recommend SendGrid due to its limited features of contact management; it does not provide many options compared to Mailchimp. I also did not like its pricing, which determines the quality of your SendGrid dashboard.

RN
AvatarImg

Ritchie N.

Transportation/Trucking/Railroad, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SendGrid logo

SendGrid

Auto-ban

Reviewed a year ago
Pros

None. Our account was locked with no explanation before we could log in for the first time (please understand, we were banned before we could ever try the actual service) and there is no explanation given, and no way to contact the company.

Cons

Sendgrid automatically banned our account - WITHOUT us ever logging in. I put in an email address, signed up, and then received notification that they "cannot support your account at this time" and "Thank you for your interest in Twilio SendGrid, best of luck with your future endeavors." I want to be clear. There was no communication. There was no explanation. There was no avenue for appeal. There was only an automated response from a system, and then to contact support you have to "log in" - well I was never able to log in, not once. They gather your user count on sign up. We are a small company, of fewer than 10 users. I have to wonder whether my user base had been 10,000 instead whether we would've been able to at least talk to someone... To find out why?

BH
AvatarImg

Ben H.

Design, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

SendGrid logo

SendGrid

A bit pricey

Reviewed a year ago

Functional, not that cheap. It works, but in the end we jumped ship.

Pros

It's easy to use with a clean interface.It did allow me to send nice looking campaigns to my list of contacts.

Cons

At the time of my use it was lacking some features like detailed list segmentation / tagging of contact. That may have improved now. The cost stacks up quite quickly and ends up being just as much as the category leaders in the email space.

QH
AvatarImg

Quratulain H.

Information Technology and Services, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SendGrid logo

SendGrid

Send emails with ease

Reviewed 5 years ago

SendGrid remains the best and provides a multitude of options.

Pros

This is my goto service for websites that send emails via contact forms etc. The generic mail functions usually provided by CMS software isnt usually great and can generated missed emails etc. However, with SendGrid, you can be sure that emails will go on time and get delivered without hiccups.

Cons

It is a little difficult to setup. Their official WordPress plugin hasnt been updated in 2 years. Their documentation is good enough though

st
AvatarImg

stephen t.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SendGrid logo

SendGrid

Support is not ok! Paying full monty and still coming in to spam of hotmail

Reviewed 7 years ago
Pros

The api is easy to manage and to make. This is the only advantage, but api may be good but then the emails won't deliver what is the use of a good api then.

Cons

Very bad customer service. Do not have the knowledge. And only try to sell extra . For example they cause a problem in the email and therefore it is delivering into spam of hotmail. Then they will propose to contact their specialist, but you will be charged!

KK
AvatarImg

KEIVAN K.

Computer & Network Security, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Constant Contact logo

Constant Contact

Easy to use Bulk mail service

Reviewed 4 years ago

easy and fool proof product. no technical knowledge needed for end user

Pros

- easy to use - user friendly - many and many templates - nice report and folow up features for mail campains

Cons

- can be pricy - not as advance as MailChimp or sendgrid - high rate on filtering on spam catchers

EL
AvatarImg

Eddie L.

E-Learning, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Constant Contact logo

Constant Contact

Slower to innovate than competition - not a bad price point for functionality

Reviewed 3 years ago

We outgrew the platform very quickly. We needed something that looked professional and was easier to use, and then eventually a professional tech-first platform like SendGrid.

Pros

Easy to get started particularly for those that are not tech saavy. The price point is not bad, especially among infrequent users, and does not get overly expensive with large lists like MailChimp can. Delivers basic functionality well and has recently started trying to add new features.

Cons

Constant Contact was one of the first e-mail marketing platforms out there, but they failed to innovate while many new entrants came into the market and had much more sophisticated platforms. They fall in a weird category now, they are not cheap to get started like MailChimp, but they lack the sophistication of SendGrid. I'm not sure if I would purchase them again.

ZG
AvatarImg

Zev G.

Retail, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Constant Contact logo

Constant Contact

It worked well but not without hiccups

Reviewed 4 years ago

It has worked for what we had needed as our company was growing. As time passed however we needed more comprehensive tools to better track and grade our user base.

Pros

The product was easy to setup, easy to deploy and pretty straightforward reporting wise. However it lacks some helpful features.

Cons

I wish it had the kind of tracking and reporting as say SendGrid or similar. The pricing on this is however good and this will work for smaller to mid-size businesses.