HubSpot Sales Pricing, Features, Reviews & Comparison of Alternatives

HubSpot Sales

Freemium email productivity & tracking for sales teams

4.5/5 (2,460 reviews)

HubSpot Sales overview

HubSpot Sales is an email tracking app that sends real-time notifications every time someone clicks on or opens your emails, or downloads associated attachments. The software shows when they viewed the email, how many times they viewed it, where they were when they opened it and from what device.

HubSpot Sales also includes recipient profiles directly within your inbox. These profiles show contacts' professional history, their address, mutual contacts, and email history, providing useful context for users. With the ability to schedule future emails, HubSpot Sales helps to ensure you don't forget to send emails or that your emails go out at a specific date and time.

You can make calls from within your browser with HubSpot Sales, as well as log or record calls directly to your CRM in just one click. HubSpot Sales integrates with HubSpot CRM, HubSpot Marketing, Salesforce, Gmail, G Suite, Microsoft Outlook, and Microsoft Office 365.
www.hubspot.com

Pricing

Starting from
$50/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 6 other markets, Europe, Germany, Japan, Latin America, Mexico, United Kingdom

Supported languages

English, French, German, Japanese, Portuguese, Spanish
HubSpot Sales screenshot: Manage your deal pipeline in HubSpot SalesHubSpot Sales |  Sell More. Work Less.HubSpot Sales screenshot: Use personalization tokens and contact & company details from HubSpot CRM or Salesforce to tailor the emails in your sequenceHubSpot Sales screenshot: Automate follow-ups and send a series of timed, tailored emails to prospectsHubSpot Sales screenshot: Use email tracking data to identify which sequences are working best, then share these with team members to scale efficiencyHubSpot Sales screenshot: View prospect contact information, social media profiles, company information and more, right alongside emailsHubSpot Sales screenshot: View prospects' recent interactions with your emailsHubSpot Sales screenshot: Access contact and company records in HubSpot CRM or Salesforce right from inbox profilesHubSpot Sales screenshot:  Let prospects automatically book meetings on your calendar with HubSpot Sales' Meetings feature, which syncs with Google or Office 365 calendarsHubSpot Sales screenshot: Use notifications to follow up as soon as a lead opens an email, downloads an attachment, and moreHubSpot Sales screenshot: Schedule automated, tailored follow-up emailsHubSpot Sales screenshot: Get a real-time view of which companies are visiting your siteHubSpot Sales screenshot: Sort prospects using filtering criteria such as geography, company size, and moreHubSpot Sales screenshot: Set up daily email digests and notifications for the teamHubSpot Sales screenshot: Prioritise sales calls with data from CRM systemsHubSpot Sales screenshot: Place and record calls from within the browser windowHubSpot Sales screenshot: Automatically log calls in CRM systemsHubSpot Sales | Talk Like a Human.  Sell Like a Human.

HubSpot Sales reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.3
  4.4
  4.5
Shawn Herrick

HubSpot Over Everything Else

Used daily for 2+ years
Reviewed 2019-12-05
Review Source: Capterra

Once you get to know your way around the CRM with all the functionality it's really easy to use. Take time to get training on all of the functionality and HubSpot does a good job with their training staff.

Pros
It's easy to keep track of everything in the sales pipeline like the last conversations you or another rep has had with a prospect or client, how many times you've followed up and to determine what work still needs to be done.

Cons
It very rarely can be glitchy but when it is, it can be annoying. There are a lot of duplicate contacts that are in the CRM that confuses things a bit but they get cleared out then you'll have another batch to take care of.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Stefano Cattaneo

Lightweight, straight-forward CRM solution

Used daily for less than 6 months
Reviewed 2019-11-25
Review Source: Capterra

Overall, the ease of setup and use make HubSpot the perfect solution for our early-stage start-up. It is economical and lightweight, and allowed us to get going with a CRM very quickly and ensure our customer data was kept up to date from early on. Though HubSpot has a long way to go before it replaces Salesforce as a fully fledged CRM ecosystem, it certainly is on the way there, and a perfect solution for smaller businesses who can't quite afford Salesforce's much higher price tag. If your business and its customer data is not very complex and you need a simple and reliable CRM to manage it, then HubSpot is for you. If you require your customer data to work with a more complex wider ecosystem of software, from Finance to HR, then HubSpot isn't quite there yet, so best to go for something more established and developed.

Pros
Without a doubt, the ability to have unlimited free users was incredibly useful. We have a number of freelancers who work with us on a part time basis and we were able to give them all access to the CRM for free. This gives HubSpot a considerable edge over it's per-license competitors. HubSpot's lightweight ecosystem allows you to link all sales, marketing and service information in one place, all with a very straightforward and easy to understand user interface (another of HubSpot's benefits). On the Marketing side, HubSpot's email builder is simple, yet powerful, and allows us to create great emails to send out to our customer base. On the Sales side, the Outlook Add-in allows us to make sure all sales activity by all team members is being tracked and logged in the CRM, so we are able to track performance and customer interactions quickly and easily. The Service functionality has allowed us to build out a fully fledged help centre for our customers.

Cons
Some aspects of the software are a little incomplete and/or suffer from inexplicable lacks of functionality. Sadly HubSpot CRM is yet to completely separate itself from its past as solely a marketing automation tool. It is obvious that the entire system architecture has been built around the contact record object type, with several frustrating quirks arising as a result. For example, a lot of the workflow functionality differs depending on the object type in use; contact based workflows allow you to use future dates as a trigger (e.g. run workflow x days before y date), whereas Company and Deal based workflows do not. There are also a number of fundamental functions that require the Professional tier license to access. These include but are not limited to calculated fields, multiple currencies, lead rotation automation and A|B testing on emails. Clearly I understand that you get what you pay for, but given that these are all indispensable functions of a CRM, it seems to render the 'Starter' tier entirely useless, forcing you to pay the higher price. That being said, I am grateful that calculated fields are now a Professional rather than a higher Enterprise feature. One last frustration is the inability to have multiple users on different tiers within the same Hub. I would greatly appreciate the ability to give Starter licenses to some of my free users, to give them a little more functionality, however, I am only allowed to purchase more Pro licenses, which I can't afford.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Yann Ilunga

The CRM tool for businesses of all kinds (and sizes)!

Used daily for less than 6 months
Reviewed 2019-10-26
Review Source: Capterra

I've been hugely impressed and satisfied by what HubSpot CRM brings to the table — and I think that, in terms of features and how I use the tool, I've barely been scratching the surface. In my opinion, having a CRM tool is key for businesses of all kinds and sizes — from the one-person, solopreneur type, to the bigger company. The fact that HubSpot CRM comes with a smartphone app too makes it super-easy for you to keep track and take care of business even when you're on the move, and to make sure you and your team are on the same wavelength. I've used a couple of different CRM tools in the past and have to admit that now that I've been using HubSpot CRM, I don't see myself changing nor even just looking for another CRM solution anytime soon.

Pros
Before HubSpot CRM, I had been using a couple of different Customer Relationship Management tools. However, I always found that there was something missing... Now that I've found and have been using HubSpot CRM, I understand what the "fuss" was all about! It's kind of crazy to see the wide array of features this tool gives you access to free of charge — while other tools ask you to pay a subscription for a smaller number of features. Here's what I like about HubSpot CRM: — overall interface and UX — unlimited users and 1 million contacts that can be added to the CRM (I used to use a tool which started charging me for 200+ contacts) — smartphone app to keep track of things and take care of business on the go — customization power of things like the sales pipeline, deals, and contacts — task reminders (for me, this is a big one!) — integration with a bunch of apps and tools like Slack, WordPress, Google Calendar, Zoom, MailChimp and Stripe All for F-R-E-E!

Cons
While HubSpot CRM does have an impressive selection of features, they can come across as a little overwhelming at first. Because of this, it may take you a moment before you're able to navigate the "ecosystem" in a smooth way...but once you do, I'm not sure there will be any turning back!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Laci Carnes

An Overly Honest Review

Used daily for 1-2 years
Reviewed 2019-10-03
Review Source: Capterra

Overall, Hubspot is an incredible software with more to offer than I originally thought possible in one system. While there's a lot of room for improvement, they make weekly updates to software. It's continually growing and getting better and it was already very impressive. I have become the cheerleader in my company for Hubspot and if they were a football team, they'd be the team that consistently beats their more talented rivals but doesn't always score against the easy wins. It's frustrating but knowing their talent and that they're truly better than that, you realize that they'll figure it out sooner or later. Go team, go!

Pros
I like the overall ease of use within Hubspot. Tasks like building a landing page or setting up an automation workflow are not longer complicated pieces of code. They're truly user friendly to build, change, and report on. There are so many resources to help you if you do get stuck on anything. Between the blogs, learning academy, ask the community, and actual support... you can find the answer to any question. Sometimes the answer is simply that it cannot be done and then you're prompted to leave your idea in the community to vote on. This feature is another one that I appreciate a lot as we've been told that the communities top voted ideas are the ones the engineers work to bring to light first. If this is true or not is unknown by me, but I do greatly like the idea.

Cons
Hubspot is a wonderful software however, the worst headache a user will have is Hubspot missing many key and often basic features regardless of the level you purchase. They simply don't exist. A couple examples, you cannot schedule reoccurring tasks. This means if you have daily Tasks that you want to add to your Task Queues (another absolute favorite feature) you will have to manually add each daily task. Tasks also don't sync to your Google Calendar. The Conversation Inbox is their most limited feature in my opinion. This is meant to serve as your email system however there are so many holes in it that we were not able to navigate away from our existing email platform. You cannot have folders or multiple inboxes in the same view unless they are the default folders. You cannot make your own at this time. You have to manually add your signature if you are working from the inbox but it will automatically populate if you are working from a contact's page. Hubspot form submission notifications come into your separate email platform visually appealing and easy to read, however this email does not show up on the contacts timeline but instead the information gather is presented in a hard to find expandable note that is not user friendly. More so that pretty Hubspot email does come into Hubspot, it just gets automatically marked as spam due to Hubspots none-changeable rule that anything coming from noreply@Hubspot.com gets marked as spam.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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MaryGrace Rapolla

Great customer service and worth the value

Used daily for 2+ years
Reviewed 2019-10-02
Review Source: Capterra

Pros
Amazing customer service support. The success managers are extremely knowledgeable and answer emails quickly. They have made a huge difference. The interface is very user-friendly so my not so tech-savvy salespeople can still use the software. I like that new features are constantly coming out and that Hub gives beta options for users to test them out. The reporting functionality is cool although I do prefer excel mostly. It's nice that our marketing team can operate on the same platform (I am sales).

Cons
I wish there was more customization. Not every company sells the same way so it would be great to be able to customize the deal section to match how we code/itemize our deals. We can do it to an extent but it causes a lot of user error. I also know that its open-source API but that's not helpful if you don't have an engineer. Because companies are based on domain, there are a lot of duplicate companies and, having a large database, it's a pain (nearly impossible) to manage. Also, the HubSpots Insights database is really bad. The information isn't accurate so we need to do data enrichment on our own. Same complaint with contacts. Lot of duplicates. There's no AI so, right now that's okay but I can see it being a problem as we grow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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HubSpot Sales pricing

Starting from
$50/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

HubSpot Sales: FREE - $0/month - for the individual sales rep.

HubSpot Sales Starter: $50/user/month - for sales teams.

HubSpot Sales Professional: $400/month - for advanced sales teams. 5 users included, additional users $80/user/month.

HubSpot Sales features

Activity Dashboard
Automatic Notifications
CRM Integration
Call Recording
Chat
Instant Messaging
Reporting & Statistics
Third Party Integration

API (169 other apps)
Call Monitoring (73 other apps)
Call Reporting (64 other apps)
Call Routing (81 other apps)
Call Transfer (74 other apps)
Caller ID (72 other apps)
Conferencing (79 other apps)
Monitoring (68 other apps)
Real Time Analytics (58 other apps)
Real Time Reporting (59 other apps)
Video Conferencing (62 other apps)
Voice Mail (61 other apps)

Additional information for HubSpot Sales

Key features of HubSpot Sales

  • Email sequences
  • Multiple deal pipelines
  • Automatic activity logging
  • Automatic notifications
  • Personalized follow-up emails & reminders
  • Gmail integration
  • Call recording
  • Calling
  • Contact histories
  • CRM integration
  • Customizable reports
  • Customizable templates
  • Prospect filtering
  • Custom email notifications
  • Predictive lead scoring
  • Microsoft Office integration
  • Microsoft Outlook integration
  • Pipeline management
  • Real-time notifications
  • Tracking features
  • Prospect website visit tracking
  • Task automation workflows
  • Dashboards
  • Follow-up prioritizing
  • Document planning & optimization
  • Email sequence performance analysis
  • Live chat
  • Email templates
  • Pipeline tracking
  • Email scheduling
  • Sales automation
  • Custom prospect views
  • In-email profiles
  • Prospecting tools
  • Email open & click tracking
  • Activity streams
  • Document management
  • Task management
  • Contact management
  • Follow-up scheduling
  • Lead nurturing
View All Features

Benefits

Email profiles: Get useful context about contacts - including their company and contact information, social media profiles, CRM records, etc. - directly inside your inbox.

Email tracking: Get real-time notifications whenever your emails are clicked on, opened, or have attachments downloaded. See when, how many times, where and from what device.

Email scheduling: Schedule follow-up emails to be sent in the future and set up reminders to send emails.

Email sequences: Automate prospecting by scheduling a sequence of tailored follow-up emails.

Calling: Make calls from inside your browser with HubSpot Sales' VoIP functionality, before automatically logging calls to your CRM.

Integration: Integrate with Microsoft Outlook, Microsoft Office 365, Gmail, G Suite, as well as with HubSpot's products - HubSpot Marketing and HubSpot CRM.