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VICIdial vs XCALLY Comparison (2026)
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Good recommendations?
Overview
Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling
XCALLY provides all the tools to manage interaction with your customers, coming from several channels: email, SMS, web chat, phone calls, social media and messaging apps. Furthermore you have fundamental modules like Dialer, IVR Designer and a lite CRM.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
266
5
4
3
2
1
203
47
12
4
0
- Value for money
- Ease of use
- Features
- Customer support
4.8
130
5
4
3
2
1
108
20
2
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Aja N.
Transfer Sales Agent
Aja N.
Transfer Sales Agent
Fred P.
Customer service and tech support consultant
Pros
Yehoshua K.
System Administrator
John A.
CEO
Miguel F.
Support team
Cons
Aja N.
Transfer Sales Agent
LaFrance B.
sALES
EL M.
call center agent
Cons
Miguel F.
Support team
Michaela L.
Marketing Manager
Pavel L.
CtI
- Vendor responds to reviews
- Last review3 months ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features85
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Back
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Security
- Email Management
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- File Transfer
- For Sales Teams/Organizations
- IVR
- Inbound Call Center
- Interaction Tracking
- Lead Capture
- Lead Distribution
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multiple Scripts
- Omnichannel
- On-Demand Recording
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Predictive Dialing
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Recording
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Scheduled Recording
- Sentiment Analysis
- Social
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- Video Conferencing
- VoIP
- VoIP Connection
- Voice
- Voice Mail
- Workforce Management
- Total features74
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Back
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Security
- Email Management
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- File Transfer
- For Sales Teams/Organizations
- IVR
- Inbound Call Center
- Interaction Tracking
- Lead Capture
- Lead Distribution
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multiple Scripts
- Omnichannel
- On-Demand Recording
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Predictive Dialing
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Recording
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Scheduled Recording
- Sentiment Analysis
- Social
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- Video Conferencing
- VoIP
- VoIP Connection
- Voice
- Voice Mail
- Workforce Management
Integrations
- Total integrations22
- Amazon Polly
- Asterisk
- AuguTech
- ClickSend
- Convoso
- Dialogflow
- Dynamics 365
- Freshdesk
- Freshsales
- Gmail
- Google Docs
- Google Workspace
- HubSpot CRM
- Infobip
- Lawmatics
- Less Annoying CRM
- Meta for Business
- Microsoft Teams
- Netskope One Platform
- PIMS Dialer
- Pipedrive
- Plivo
- Qubicles
- Salesforce Sales Cloud
- ServiceNow
- TeamSupport
- Telegram
- Twilio
- Twitter/X
- Viber
- Vtiger CRM
- WordPress
- Zendesk Suite
- Zoho CRM
- Zoiper
- eFax
- monday AI Work Platform
- Total integrations24
- Amazon Polly
- Asterisk
- AuguTech
- ClickSend
- Convoso
- Dialogflow
- Dynamics 365
- Freshdesk
- Freshsales
- Gmail
- Google Docs
- Google Workspace
- HubSpot CRM
- Infobip
- Lawmatics
- Less Annoying CRM
- Meta for Business
- Microsoft Teams
- Netskope One Platform
- PIMS Dialer
- Pipedrive
- Plivo
- Qubicles
- Salesforce Sales Cloud
- ServiceNow
- TeamSupport
- Telegram
- Twilio
- Twitter/X
- Viber
- Vtiger CRM
- WordPress
- Zendesk Suite
- Zoho CRM
- Zoiper
- eFax
- monday AI Work Platform
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