VoIP.ms vs 8x8 Work

Nextiva

Microsoft Teams

Wildix

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.

Indépendant tinker

The few times I had to reach out to support they were quick and responsive in answering my questions or resolving my issues.

Trainer

Amazing dedicated support team that really work with you for any tech support needs from pre implementation to post.

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Auto-Dialer

Automated Attendant

Automatic Call Distribution

Call Center Management

Call Conferencing

Caller ID

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Tracking

Call Transfer

Communication Management

Computer Telephony Integration

Conferencing

Employee Directory

For Cloud Phone Systems

Live Chat

Online Voice Transmission

Phone Key Input

Predictive Dialer

Real-Time Monitoring

Reporting/Analytics

Ring Groups

SIP Trunking

Video Conferencing

Virtual Extensions

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

By industry, VoIP.ms reviewers are most commonly professionals in information technology and services (19%). The most frequent use case cited is VoIP (70% of reviewers).

Users and use cases

Most reviewers indicate VoIP.ms delivers excellent value for money, with low costs and flexible pricing. They appreciate transparent rates and included features, though some users report extra charges for add-ons and higher international DID costs.

Value for money

VoIP.ms is a VoIP program with key features that include VoIP connection, online voice transmission, call routing, caller ID, voice mail, and more.

VoIP.ms

Web-based

RingEX

Vonage Business Communications

Twilio

Ooma Office

8x8 Work

net2phone

Telnyx Suite

RingCX

Google Meet

Zadarma

Zoom Workplace

Google Voice

Pay Per Minute

Unlimited Plans

Complex and dated navigation

Founder

There isn't really anything that I dislike about Voip.ms other than the menus can be a bit confusing to navigate because there are so many options and settings but you eventually get used to them.

Leader, IT Operations

For the novice user it's a bit harder to use and navigate for setting up your first SIP as the menu is buried a sub menu deep.

70% of reviewers feel negative about VoIP.ms’s navigation. Users think the web interface is cluttered and unintuitive, making it difficult to locate settings or features, especially for new or infrequent users. They say the menu structure is confusing, with important options buried in submenus, and the overall design feels outdated. Some reviewers report that the control panel’s complexity can be overwhelming, and the lack of modern UI standards or streamlined workflows adds to the frustration during setup or configuration.

Limited and unreliable SMS functionality

Owner

The SMS/MMS UI is often delayed, has storage time limits, and is just somewhat unreliable in general.

IT Security

no support for receing SMS from short numbers (so you will not be able to receive your security confirmation codes unless the sender using full 10-digit DIDs)

53% of reviewers feel negative about VoIP.ms’s SMS capabilities. Users report that SMS support is inconsistent, with issues receiving messages from short codes or certain providers, making two-factor authentication difficult. They say the SMS/MMS interface is basic, sometimes buggy, and lacks essential features like reliable delivery and effective spam filtering. Reviewers also mention that integration options are limited, rates are high, and the messaging system is not always user-friendly or dependable for business needs.

Occasional service disruptions

VOIP.MS had a DDOS attack early in 2023 that was a PITA, no fault of theirs but it still was really the only bad experience I have had in my 10+ years of being a customer.

Photographer

I wish future service disruption would be communicated sooner; when the company was hacked a while ago, we did not get any details until a number a days after service was down.

64% of reviewers feel negative about VoIP.ms’s service outage history. Users report experiencing significant disruptions during events like DDoS attacks, which have caused prolonged downtime and operational inconvenience. They say that outages, while infrequent, can last several days and impact business continuity. Some reviewers express concerns about the lack of timely communication during incidents and mention that there is no automatic failover in case of server failures, making the service less reliable during critical periods.

Call quality and management issues

Chief Engineer

Programming call paths still requires a lot of clicking around various disconnected menus to program new things or debug why things aren't working.

Principal

For example, I've had clients comment on the lack of good sound, or if I'm calling over my computer.  

35% of reviewers feel negative about VoIP.ms’s call experience. Users report occasional problems with call quality, such as dropped calls, delays, or poor audio clarity. They say managing call features like blocking spam or programming call paths is cumbersome and requires navigating multiple menus. Some reviewers mention difficulties with caller ID, call transfers, and inconsistent connectivity, which can lead to missed or interrupted calls. These issues make handling calls less efficient and reliable for their business operations.

Exceptional value for money

Plant Manager

It offered a cost-effective and high-value solution

President

97% of reviewers feel positive about VoIP.ms’s value. Users say the service offers significant cost savings compared to competitors, making it attractive for both businesses and individuals. They find the pricing structure unbeatable, especially for the range of features provided. Reviewers appreciate the high quality-to-price ratio and mention that the platform delivers great functionality without hidden fees or upcharges. Many users highlight the long-term savings and the flexibility to tailor the service to their needs, reinforcing the perception of outstanding value.

Flexible phone system integration

There's a lot of guides available for integrating with different PBXs and softphones.

Director

This has allowed me to deploy cloud-based phones for small groups of users without an intermediary PBX such as Asterisk.

91% of reviewers feel positive about VoIP.ms’s phone and softphone capabilities. Users say the platform supports a wide variety of devices, including IP phones, analog adapters, and softphone apps, making setup and integration straightforward. They appreciate the flexibility to deploy cloud-based phones, forward numbers, and manage extensions without complex PBX systems. Reviewers find the system easy to configure for both small and large setups, and they value the extensive guides and responsive support that help with device compatibility and feature customization.

Consistent and reliable service

Service is very stable, five-nines of reliability.

Manager

98% of reviewers feel positive about VoIP.ms’s service reliability. Users think the platform consistently delivers stable and dependable communication, which is essential for their business operations. They appreciate that the service rarely experiences outages and is robust enough for both personal and professional use. Reviewers indicate that the reliability extends to critical systems, such as fire alarms and daily company communications. Many users highlight the predictability and stability of the service as a key benefit, allowing them to focus on their work without worrying about interruptions or technical issues.

Responsive and helpful support

IT Manager

Their support is top notch. If we have a question on anything, their Chat or email response is fast, and always points us in the right direction.

96% of reviewers feel positive about VoIP.ms’s customer support. Users appreciate the quick, knowledgeable, and solutions-focused assistance provided through chat and email. They say support staff are approachable and eager to resolve issues, whether during setup or troubleshooting. Some reviewers find the documentation and tutorials helpful, and they value the support team’s ability to guide both novice and experienced users. Many mention that their problems are addressed promptly, making the overall experience smoother and less stressful.

Comprehensive feature set

My overall experience with VoIP.ms is excellent as I can offer a feature rich system to my clients and get them setup very quickly.

91% of reviewers feel positive about VoIP.ms’s features. Users think the platform offers a broad array of functionalities, from advanced call routing and IVR to customizable options and API access. They appreciate the ability to tailor features to specific business needs without extra charges. Reviewers highlight the regular addition of new features and the flexibility to adapt the system as requirements change. Many users mention that the feature-rich environment allows them to provide enterprise-level solutions at a fraction of the cost.

The service provides great call quality, competitive pricing, and a wide range of useful features that have helped streamline my business communications.

The call quality was fine but we have to press the Flash button to get a dial tone.

Again, regarding only the new softphone initial release: It only works with the "master" voip.ms account, not with a sub-account.

Additionally, the ability to customize call routing and integrate with other systems is a huge advantage.

They often have numbers in stock for my rural location or they can procure one within a few days.

Top Dog

I have extended the functionality to include my own DB-driven anti-telemarketer blocking system by adding in my own custom configured Asterisk instance running under FreeBSD and it was pretty easy to configure a SIP trunk in voip.ms to accommodate this.

There are tons of features including setting up voicemail, call and text forwarding, receiving texts and voicemails as emails, and I think there is even voicemail transcription.

The SIP trunking provides great rate, great wiki documentation to setup everything, no restrictions such as verified caller IDs on outbound (making it useful to forward calls to another phone and preserve caller id)

Teacher

It allows me to access my voicemail when I'm away from my phone and sends a file of the voicemail for my records.

Vice-president

We build customized IP-voice systems and solutions, and VoIP.ms' feature-sets, good reliability, and low costing helps to enhance what we do.

It was meeting our needs until the surprise $75 charge.

We wanted a system that would allow us to cut off and block problem callers due to the possibility of harassment - This works well for us and we can segment callers as necessary

IT consultant

Good southern Ontario DID availability: Lots of local numbers for southern Ontario locations and lots of support for porting existing numbers in.- lots of features: based on Asterisk and provides most of what Asterisk provides- low cost: both per second and flat rate pricing models

Chief cook & bottle washer

We use VoIP.ms as our main home phone line, and on two mobile devices as our only telephony application.  

What started out as a homelab project quickly evolved into a production environment for my small business at the time, while I am no longer a part of that small business I still use VOIP daily in my current role.

Fund Development

VoIP.ms is a pay-as-you-go, inexpensive pricing model that allowed me to use my own device and manage the same phone number, over many years, despite moving.  

With both flat rate and pay-as-you-go plans, VoIP.ms's pricing flexibility and low rates allow me to find a plan that fits each situation's particular needs.

Regional Sales Manager

Also, there should be an option to pay exact amount desired rather than just in increments (i.e. $5, $10, $100, etc).   If a customer wants to pay say $22.43 exactly because say he/she has a credit balance on his/her credit card for that amount and he/she wants to deplete those exact funds, he/she should be allowed to do so.  

Easy setup with my Cisco SBC and simple integration to my Cisco Callmanager, Cisco Contact Center Express, Cisco Unity Connection and Cisco Emergency E911 systems.

I wish they could have only one domain to point to and then do routing to the appropriate server on their end.   If one of their servers goes offline, you must manually change the server across all your devices.

I used to run a home brew phone system that I configured using ATAs, UNIX servers, and assorted POTS phones.

Absolutely sensational experience, low cost, competitive pricing models and coupled with an onsite PBX or Desk IP phone, the operations are extremely less cost than other cloud-based solutions.

I've used them as a backing provider for softphones and various physical IP phones—they were a breeze to set up and offered plenty of routing and IVR options.

Technical Consultant

I love being able to create a DID number within seconds, point it to a standard IP phone and have voice mail and it not break the bank!

Please announce when sub-account support is added!

Consultant

VoIP.MS manages all our operations, and routes calls to all sorts of softphones, SIP clients and more.

The API is a big deal as well as it enabled us to write a SMS/MMS interface application that meets our specific needs.  

There are almost too many IP-voice features offered, and new feature sets are rolled out periodically. If you're wishing for some specific capability, look to VoIP.ms first, as it's the mostly likely platform to have implemented it.

Also I can connect everything with API to automate SMS meeting confirmation, voting, pools, etc.

Language Coach (Cartus). freelance writer (Wiley & Sons)

Also, VoIP  enables us to call Europe, which we do frequently, at an extremely low cost, dramatically less than we  paid to our previous provider, AT&T.

It is a powerful telcom system with worldclass support.

In almost 4 years since I have been using VOIP.ms, it has been consistent in the service, saves us a ton of money compared to the other providers and the customer care has been stellar in the few times we need support.

Setting rates for being a reseller is confusing, the reseller can set rates based on fractions of a penny or by percentage.

Owner/Managing Member

That one payment now lasts us over a year of usage on VOIP.ms.   Plus we get more features: SMS, voicemail, virtual assistant.

Owner 

Highly confirmable, can be used with ATA, softphone, lots of features such as voicemail, redirection, etc

Animation Director

We're able to screen our calls and then block spam/phishing callers, of which it seems there are a lot these days.

Overall, it has been a cost-effective and dependable solution for US Contractors Services, and I’m happy with the results.

Executive Pastor

Switching to VoIP.ms from our previous phone system has provided us greater flexibility in that we are able to answer the phone wherever we might be.

Some of the calling rates to europe are not great.

SMS and MMS rates are high and are charged for receipt, spam texts received are not filtered by VOIP.MS

I'd also like to be able to use the web portal to upload and send text messages to my customers during emergencies.   But they don't support that feature.

I also like that I can access my phone from anywhere and have it ring both on my cellular as well as my home phone.

VoIP.MS provides us a means to rapidly deploy service in any location for short or long term use.

VOIP.ms powers all of our company's phone services including call center and individual extensions.

We started with Voip.ms when I needed to redirect calls to multiple devices when an employee was off.

The flexibility lets us adapt on the fly and route calls to one or many phones as the situation requires.

owner

a multi week DoS that they handled very badly couple yrs ago-still not 100% about the back-end of the company- would not use for a business doing over a $1m in -revenue a yr unless you had a backup provider.

Internal Services

I've seen the rise of companies that are branded to specific segments of the VOIP market that cost way more than VOIP.ms and have less functionality/flexibility.

Gopher

Calls come in just as if we had land lines and we use a voip box and our old wiring infrastructure.

I wish that didn’t charge for SMS and wish didn’t charge per minute/per number cause can add up..  wish could just have One unlimited plan and cover all your lines..

Phone Support

Pricing

Calls

Phone and Softphone

Voicemail

Routing and Porting

Account and Billing

Call Quality

Setup

Small Business

Mid-size Business

Large Enterprises

Freelancers

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com

800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.

Managing Partner

Customer service could be better... hard to get in touch with people and get problems solved

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

VoIP.ms vs 8x8 Work Comparison (2026)

VoIP.ms

8x8 Work

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives