Our firm is relatively small, so we were concerned that ZaiLab might not have time to help us get through the usual application ramp-up needs. Delightfully, ZaiLab helped us every step of the way. The only slowdown was...well...us! With a lot of client work going on in the background, we were sorry that we couldn't move as quickly as they were prepared to support.
Pros
The ZaiLab solution is pioneering, visually pleasing, and easy to use. The sales and tech-implementation teams are highly coordinated, extremely helpful, and entirely competent. What's not to like?!
Cons
The solution's aesthetically pleasing and cutting-edge appearance matches today's data-science aesthetics. I initially worried it would be too technical a solution for us. In contrast to its space-age, digital-age look and feel, it was a breeze to understand and use. I have to admit, though, I don't love the name ZaiLab. I'd prefer ConnectionLab or something that conveys that the solution enables omnichannel connectivity.
Rating breakdown
Likelihood to recommend: 10/10
By law, I need to keep a record of all our calls and with ZaiLab I have no problem storing and downloading my calls
Pros
Everything is one click away. and if I have a problem [SENSITIVE CONTENT HIDDEN] is always there to sort it out. Never had she made me wait longer than 60 sec to be up and running again
Cons
there is a glitch in the matrix. sometimes I get to tuck in a call status where I won't receive a call again and again [SENSITIVE CONTENT HIDDEN] is there to save the day
Rating breakdown
Likelihood to recommend: 10/10
Zailab is professional company with a high service level and a personal approach. Questions are answered quickly. The functionality of the product is very good. Especially during the Corona Crisis we are very happy with the solution Zailab offers, it enables our team to work efficiently from home.
Pros
Cloud Solution, Easy integration, Easy to use.
Cons
real time dashboard for agents with queue information.
Rating breakdown
Likelihood to recommend: 9/10
The overall experience has been exceptional, from training all the way to on boarding. The help desk is available 24/7, highly knowledgeable and always ready to help. Top Notch!!
Pros
It's very intuitive and the setup was really easy. It only took us 3 days to go live with the first 50 users.
For the first time we have 360 view of our customers, everything you need is made available on the dashboards.
The look and feel is very exciting.
Cons
Nothing comes to mind, about the software.
Rating breakdown
Likelihood to recommend: 10/10
Amazing
Pros
We've using Zailab for a couple of months now, Personal opinion I cannot complain about the service is Top-Notch customer service in terms of the issues with the system. They always answer promptly if I have issues that are as a business person is a must for me address whatever issues that I have because I'm paying service.
Cons
Nothing. Keep up the Good Work, Amazing Job
Rating breakdown
Likelihood to recommend: 10/10
Zailab offer a pay-as-you-use, consumption based pricing model